To read this content please select one of the options below:

New goal-oriented requirements extraction framework for e-health services: a case study of diagnostic testing during the COVID-19 outbreak

Youseef Alotaibi (Department of Computer Science, College of Computer and Information Systems, Umm Al-Qura University, Makkah, Saudi Arabia)
Ahmad F. Subahi (Department of Computer Science, University College of Al Jamoum, Umm Al-Qura University, Makkah, Saudi Arabia)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 20 December 2021

Issue publication date: 18 February 2022




This paper aims to introduce the goal-oriented requirements extraction approach (GOREA). It is an elicitation approach that uses, specifically, healthcare business goals to derive the requirements of e-health system to be developed.


GOREA consists of two major phases: (1) modelling e-health business requirements phase and (2) modelling e-health information technology (IT) and systems requirements phase. The modelling e-health business requirements phase is divided into two main stages: (1) model e-health business strategy stage and (2) model e-health business environment stage. The modelling e-health IT and systems requirements phase illustrates the process of obtaining requirements of e-health system from the organizational goals that are determined in the previous phase. It consists of four main steps that deal with business goals of e-health system: (1) modelling e-health business process (BP) step; (2) modelling e-health business goals step; (3) analysing e-health business goals step; and (4) eliciting e-health system requirements step. A case study based on the basic operations and services in hospital emergency unit for checking patient against COVID-19 virus and taking its diagnostic testing has been set and used to examine the validity of the proposed approach by achieving the conformance of the developed system to the business goals.


The results indicate that (1) the proposed GOREA has a positive influence on the system implementation according to e-health business expectations; and (2) it can successfully fulfil the need of e-health business in order to save the citizens life by checking them against COVID-19 virus.

Research limitations/implications

The proposed approach has some limitations. For example, it is only validated using one e-health business goal and thus it has to be authenticated with different e-health business goals in order to address different e-health problems.


Many e-health projects and innovations are not established based on robust system requirements engineering phase. In order to ensure the success delivery of e-health services, all characteristics of e-health systems and applications must be understood in terms of technological perspectives as well as the all system requirements.



Alotaibi, Y. and Subahi, A.F. (2022), "New goal-oriented requirements extraction framework for e-health services: a case study of diagnostic testing during the COVID-19 outbreak", Business Process Management Journal, Vol. 28 No. 1, pp. 273-292.



Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

Related articles