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The purpose of this paper is to select the optimal Lean Six Sigma (LSS) project using hybrid fuzzy-based Multi-Criteria Decision-Making (MCDM) approach for an automotive component manufacturing organization.

The LSS project selection has been formulated as the MCDM problem. Hybrid MCDM method based on Decision-Making Trial and Evaluation Laboratory Model (DEMATEL), Analytical Network Process (ANP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) has been used to select the optimal LSS project. The methodology enabled the practitioners to systematically prioritize LSS projects.

The finding of this study is that, out of five LSS projects, project P3 is the best LSS project. P3 is the optimal LSS project with reduced failure risk, and efforts are being taken to implement the selected project.

The problem formulation and methodology has been tested for a single study. In future, more number of studies could be conducted using the hybrid approach. This method is presently applied for an automotive component manufacturing organization; in future, the approach could be applied in different industrial sectors for improving its effectiveness.

The case study has been conducted in a real-time industrial problem. The practitioners expressed the usefulness of the methodology for prioritizing LSS projects Hence, the inferences derived are found to possess practical relevance.

The original contribution of the study is the selection of optimal LSS project using hybrid MCDM technique.

The paper aims to build a customized hybrid multi-criteria model to identify the top three utilities of drones at both personal and community levels for two use cases: firefighting in high-rise buildings and logistic support.

A hybrid multi-criterion model that integrates fuzzy analytical hierarchy process (AHP), Best Worst, fuzzy analytical network process (ANP), fuzzy Decision-Making Trial and Evaluation Laboratory (DEMATEL) is used to compute the criteria weights. The weights are validated by a novel ensemble ranking technique further whetted by experts at the community and personal levels to two use cases.

Drones' fire handling and disaster recovery utilities are the most important to fight fire in high-rise buildings at both personal and community levels. Similarly, drones' urban planning, municipal works and infrastructure inspection utilities are the most important for providing logistics support at personal and community levels.

The paper presents a novel multi-criteria approach, i.e. ensemble ranking, by combining the criteria ranking of individual methods – fuzzy AHP, Best-Worst, fuzzy ANP and fuzzy DEMATEL – in the ratio of optimal weights to each technique to generate the consolidated ranking. Domain experts also validate this ranking for robustness. This paper demonstrates a viable methodology to quantify the utilities of drones and their capabilities. The proposed model can be recalibrated for different use case scenarios of drones.

The purpose of this study is to evaluate maintenance strategies based on fuzzy decision-making trial evaluation and laboratory (DEMATEL) and fuzzy analytic network process (ANP) in the petrochemical industry.

This study proposes a hybrid-structured multi-criteria decision-making (MCDM) method based on fuzzy Delphi, fuzzy DEMATEL and fuzzy ANP as a structured methodology to assist decision makers in strategic maintenance. The fuzzy Delphi method (FDM) is applied to refine the effective criteria, fuzzy DEMATEL is applied for defining the direction and relationships between criteria and Fuzzy ANP is used for the selection of optimized maintenance strategy.

The results identify “strategic management complexity” as the top criterion. The predictive maintenance (PdM) with the highest priority is the best strategy. It is followed by reliability-centered (RCM), condition-based (CBM), total productive (TPM), predictive (PM) and corrective maintenance (CM).

Today, companies act in an atmosphere that is known with the features of uncertainty. In this atmosphere, only those companies can survive that have a strategy based on presenting the quality services and products to their customers. Similarly, maintenance as a system plays a vital role in availability and the quality of products, which creates value for customers. The selection of maintenance strategy is a kind of MCDM problem, which includes consideration of different factors. This article considers a broad category of alternates, including CM, PM, TPM, CBM, RCM and PdM.

International collaboration is a crucial requirement of entrepreneurship, particularly in developing emerging economies. This collaboration seems so necessary in the food industry as a major contributor to environmental, social and economic problems. This paper aims to identify, analyse the influential network relationship and prioritise the key success factors (KSFs) of international collaboration formation in the entrepreneurial food industry with a case study on Iran's emerging economy.

To identify a list of KSFs, a qualitative method, literature review, is initially used. A quantitative method, fuzzy-Delphi, then is employed to finalise the main KSFs based on the entrepreneurial food industry experts' opinion. To analyse the causal relationship, and prioritise the KSFs, a fuzzy decision-making trial and evaluation laboratory (DEMATEL)-analytic network process (ANP) methodology, i.e. FDANP, is applied. At the first stage, the cause–effect diagram of KSFs is extracted using fuzzy DEMATEL and then, the KSFs weights and priorities are evaluated using a fuzzy ANP.

The results illustrate that the characteristics of effective development workers are the leading dimension of a successful international collaboration that directly affects other dimensions. On the other hand, increased marketing and trading is the most important KSF that is directly related to international entrepreneurial collaboration team capabilities and professionalism. The leading and casual role of team members also plays a vital role in strategic and communication issues affecting the collaboration success, e.g. market research and new product development. Availability of financial resources and the ability of partners in continuous financing is also a crucial and required factor for a successful collaboration.

Using an extensive review of the literature to extract the KSFs of international entrepreneurial collaboration and finalising them using a fuzzy-Delphi method and examining the cause-effect relations between them, as well as prioritising the KSFs are the main contributions of this paper.

The aim of this paper was to investigate the criteria and sub-criteria with the most impact on determining a suitable location for refugee camps. This paper also analysed the relationships between the main criteria used in the selection process.

This study applied a combination of fuzzy methods and the Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytical Network Process (ANP) methods as tools for multiple-criteria decision analysis. A questionnaire was distributed to field workers in an international humanitarian organization team.

Five main criteria and twenty sub-criteria were defined. Between them, the highest ranked sub-criteria were long-term planning, optimal distribution and opportunity for growth. These findings were specific to the interviewed respondents of presented research at the time the data were collected and offer a potential research design for future research examining different organizations and teams.

The methods and evaluation were based on human opinions that were potentially biased.

The results of this study could be useful to government organizations, UN agencies, humanitarian organizations and other decision-making parties in selecting camp locations for refugees or internally displaced people according to how the importance of particular sub-criteria is understood.

New sub-criteria were included in this research. To date, the combination of fuzzy, DEMATEL and ANP methods has not been previously used in relation to these issues. Scientific knowledge concerning refugee camp siting problems is limited. This research extends this knowledge with the involvement of humanitarian workers as respondents. This paper also offers organizations a process for solving complex decision-making problems with long-term results or effect.

The purpose of this paper is to investigate a fuzzy hybrid approach for ranking the flare gas recovery methods and allocating to refineries.

The proposed approach is containing four stages: in the first stage, experts' assessment is applied to identify relevant criteria and sub-criteria in the evaluation of flare gas recovery methods. In the second stage, the corresponding weights of criteria and sub-criteria are determined via fuzzy decision-making trial and evaluation (DEMATEL)-analytical network process (ANP) (DANP) method. In the third stage, the flare gas recovery methods are ranked using fuzzy weighted aggregated sum product assessment method (WASPAS) multi-criteria decision-making (MADM) technique. In the fourth stage, an optimization model is developed to allocate gas recovery methods to refineries while maximizing the total utility of allocations based on model constraints.

According to the results of fuzzy DANP method, technical and operational criterion was the most important followed by economic, political, managerial and environmental criteria. With respect to sub-criteria, international sanctions and political stability were the most important. The results of fuzzy WASPAS method indicated that gas injection was the first ranked alternative. Finally, the mathematical modeling allocated the recovery methods to five refineries of South Pars gas field in Iran based on budget and time constraints.

The proposed approach provides a systematic tool in the selection of flare recovery methods and allocation to refineries. This approach uses a new combination of fuzzy DEMATEL-ANP (DANP) method, fuzzy WASPAS method and mathematical programming. The approach is effectively implemented in a case study for ranking the flare gas recovery methods and allocating to refineries of South Pars gas field in Iran.

This paper aims to evaluate the market concentration and competition in the European Banking Sector using an integrated multi-criteria decision-making approach under the fuzzy environment.

The hybrid model combining fuzzy decision-making trial and evaluation laboratory (DEMATEL), fuzzy analytic network process (ANP) and fuzzy VIKOR methods is applied to measure the market competition and concentration in the European Banking Sector. For this purpose, two academicians and one expert from banking sector with at least five-year experiences are selected to evaluate the dimensions, criteria and alternatives. The academicians are also appointed to define the decision-making problem and determine the dimensions and the criteria on the basis of related literature. The implementation of the model has been constructed in three main phases. The first phase consists of the fuzzy DEMATEL technique for understanding the impact-relation map among the dimensions. The second phase includes the fuzzy ANP method for measuring the relative importance of the criteria. The last phase comprises the fuzzy VIKOR approach to rank the alternatives with the values of the Herfindahl–Hirschman Index (HHI).

Turkey, France, England and Germany are placed in the competitive market structure of the European Banking Sector respectively. Additionally, the comparative results of the study confirm the market shares and the competitive policies of the European and Turkish Banking Sector.

The novelty of the paper is to construct a hybrid multi-criteria decision-making model with the proposed HHI scales under the fuzzy environment and defined competition dimensions and criteria based on the literature for the European Banking Industry.

Approximately, 800m tons of e-waste is generated per year in India. Reverse supply chain (RSC) is the probable strategy to cope up with the issue. Setting up a RSC process is not popular in the Indian sector. There are several factors that basically control the profitability of such kind of business. Hence, the purpose of this paper is to develop a causal model among the identified issues and sub-issues for setting up a RSC in an Indian semiconductor manufacturing industry and then evaluate the critical issues based on the causal relations.

Decision-making trial and evaluation laboratory (DEMATEL) method along fuzzy set theory is used to develop the causal framework among the identified strategical and tactical issues. According to the causal relations from DEMATEL, analytical network process is then used to identify the weights of the sub-issues.

The cause–effect interactions among the main issues show that legislations and regulations, market-related issues and organizational issue are the most significant strategic issues. Uncertainty in the acquisition time is the most significant tactical issue because it has a crucial impact on the quality and quantity of the used products. Based on the obtained causal relations of the main issues, it is identified that the reduction of waste, creation of new opportunity, market competition, cost reduction, change in technology and location, capacity and number of recovery facility are the major sub-issues in RSC implementation.

This study is conducted on the basis of the experts’ opinion from a semiconductor manufacturing industry, situated in the southern part of India. Therefore, this proves its practical implications.

The paper provides the detail illustration of the issues in the RSC process, and the prioritization of the issues based on the cause–effect relationships also provides some meaningful managerial insights.

This research aims to identify the key factors affecting Outbound Open Innovation between Startups and Big organizations using the multiple criteria decision-making analysis (MCDM) approach. The MCDM technique ranks the four key factors identified from the literature study that can help to improve collaboration opportunities with Startups.

Identification of key factors affecting Outbound Open Innovation between Startups and big organizations based on extant literature. A questionnaire is prepared based on these four identified key factors to gather views of the startup's employees, from the designer level to the startup's founder. MCDM techniques are used to evaluate the questionnaire. The ensemble technique is used to rank the key factors coming from three different MCDM methods.

The findings from the MCDM approach and Ensemble techniques give insight to the big organizations to facilitate outbound Open Innovation effectively. It also provides insight into the requirements of the startups and the kind of support they seek from the big organizations. The ranking can help the big organization close the gaps and make an informed decision to increase the effectiveness of the collaborations and boost innovation.

This is a unique research work where the MCDM approach is used to identify the ranking of key factors affecting outbound open innovation between startups and big organizations. The MCDM technique is followed by the ensemble method to rationalize the findings. Technology Relevance ranks highest, followed by Innovation Ecosystem, Organization commitment and Knowledge Sharing.

The purpose of this paper is to propose an integrated fuzzy approach to determine important universal usability problems (UUPs) by providing experts who behave like real users and to establish a work plan to correct the most important ones.

In this study, a fuzzy multi-criteria decision-making approach with three stages is proposed for the evaluation of universal usability. At the first stage, UUPs are identified by performing modified heuristic evaluation, and severity rating of each problem is determined by experts. At the second stage, critical problems are specified by applying the fuzzy Delphi considering these severity ratings. At the third stage, Fuzzy Decision Making Trial and Evaluation Laboratory approach is applied to prioritize critical problems as sub and main criteria. An illustrative example related to emergency service is performed to apply the proposed approach.

Results showed that the elevator button design, the elevator emergency button design and the position of the floor signboard are the first three problems that should be primarily improved as sub-criteria. In terms of main criteria, equitable use, simple and intuitive use, and perceptible information are the first three main criteria that should be improve in emergency service.

This study is original in terms of methodology and providing a new perspective for building design evaluation. The results can help the designers to see the UUPs in buildings, to focus the most important UUPs and to establish improvement ranking. These advantages provide time and cost-effective design improvement actions.