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Universal usability evaluation by using an integrated fuzzy multi criteria decision making approach

Gülin Feryal Can (Department of Industrial Engineering, Baskent Universitesi, Ankara, Turkey)
Seda Demirok (KARBA Automotive Machine Industry and Trade Architecture Engineering Services Ltd Co., Ankara, Turkey)

International Journal of Intelligent Computing and Cybernetics

ISSN: 1756-378X

Article publication date: 22 January 2019

Issue publication date: 15 May 2019




The purpose of this paper is to propose an integrated fuzzy approach to determine important universal usability problems (UUPs) by providing experts who behave like real users and to establish a work plan to correct the most important ones.


In this study, a fuzzy multi-criteria decision-making approach with three stages is proposed for the evaluation of universal usability. At the first stage, UUPs are identified by performing modified heuristic evaluation, and severity rating of each problem is determined by experts. At the second stage, critical problems are specified by applying the fuzzy Delphi considering these severity ratings. At the third stage, Fuzzy Decision Making Trial and Evaluation Laboratory approach is applied to prioritize critical problems as sub and main criteria. An illustrative example related to emergency service is performed to apply the proposed approach.


Results showed that the elevator button design, the elevator emergency button design and the position of the floor signboard are the first three problems that should be primarily improved as sub-criteria. In terms of main criteria, equitable use, simple and intuitive use, and perceptible information are the first three main criteria that should be improve in emergency service.


This study is original in terms of methodology and providing a new perspective for building design evaluation. The results can help the designers to see the UUPs in buildings, to focus the most important UUPs and to establish improvement ranking. These advantages provide time and cost-effective design improvement actions.



Can, G.F. and Demirok, S. (2019), "Universal usability evaluation by using an integrated fuzzy multi criteria decision making approach", International Journal of Intelligent Computing and Cybernetics, Vol. 12 No. 2, pp. 194-223.



Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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