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Small and medium enterprises (SMEs) are expected to be more creative and innovative to survive in the business competition and to make their businesses environmentally friendly, to develop global supply chain strategies, and to make innovations in products and business processes to become indispensable. This study discusses the effect of green supply chain integration (GSCI) and environmental uncertainty on performance through the moderation of green innovation. Structural equation modeling and maximum likelihood estimation were used to analyze a sample of 130 SMEs in East Java, Indonesia. The result shows that GSCI and environmental uncertainty significantly affect performance, and green innovation significantly moderates the effect. This research found that SME’s performance is influenced by GSCI concept and green innovation application as well as SME’s understanding about recent and future environmental uncertainties; this fits the market demand.

On a global scale, leadership takes place within a complex environment that is molded both by national culture and organizational culture influences. This chapter explores leader-culture (L-C) fit in this global context. Drawing together distinct perspectives on national culture and organizational culture, we identify potential contingencies of L-C fit across these levels. In addition to identifying key gaps and areas for future exploration, we also discuss the practical uses of fit when selecting and developing leaders. Overall, we argue that researchers and practitioners could benefit from an expanded perspective on cultural fit to simultaneously address aspects of national and organizational culture.

Chapter Seven turns to what will be characterised as operational risks/uncertainties. The associated concept of strategic risks/uncertainties introduced in Chapter Six, is somewhat arbitrary as many risks and uncertainties fit into both categories. Further, a precise demarcation is not practically possible. Nevertheless, for purposes of introduction it is a helpful distinction.

Although it might be an overstatement, here operational risks/uncertainties do seem to offer greater opportunities for quantifiable measurement. This is simply because many operational functions are repetitive, offer numerous contexts where data can be gathered, and observations can lead to useful predictions of future outcomes. Supplementing individual organisation observations with sector-wide data is more possible as well. This is not to say that human factors do not matter, they most certainly do. Subjectivity also matters; but it remains the case that operational activity does present the better chance for measurement.

As with Chapters Five and Six, alternative perspectives are presented, and the complex adaptive systems idea reappears in relation to the processes by which operational risks/uncertainties are assessed and analysed.

This study examines how the distribution of opinions and social status combine in a collectively oriented task group to affect perceptions about the correctness of a final decision.

We relied on data from a controlled laboratory experiment to test a series of theoretically derived hypotheses.

The study shows that both the distribution of opinions and status affect perceptions of correctness. It also establishes that the effects of status on uncertainty are strongest when the group is initially evenly split about the correctness of an opinion, and that like the distribution of opinions, the effects of status on uncertainty are curvilinear.

Previous research shows that by integrating research on faction sizes with status characteristics theory (SCT), more accurate predictions of social influence are possible. Assumed therein is that people use information about the distribution of opinions and status to reduce uncertainty about correctness of a choice. The current study establishes this point empirically by examining the effects of the distribution of opinions and status in a four-person, collectively oriented task group. Future research should consider groups of different sizes and other moderating factors.

This study advances and elaborates upon previous research on social influence that integrates research on faction sizes with SCT.

I am interested in clarifying the discussion of how researchers might try to isolate real option effects to identify whether managerial decisions are guided by a real option heuristic. If we are to claim that the theory of real options illuminates managerial behavior, then as a field, we must converge on an understanding as to what constitutes a real option effect, and what does not. The discussion centers on hypothesis development, measurement issues, and research methodology.

Customer experience is a relevant concept in marketing and tourism research since its correct understanding allows companies to achieve competitive advantage and service providers can reach several outcomes such as customer engagement, loyalty, and customer satisfaction. This chapter aims to analyze one of the main outcomes of the customer experience, the customer satisfaction through online reviews, and using spatial analysis as a tool to incorporate the contextual nature of the customer experience. Thus, our study considers online rating as a measure of customer satisfaction and tries to analyze the impact of actions under the control of the service provider (price and objective quality) and actions under the control of the customer (subjective quality) on customer satisfaction.

With the Spanish hotel industry as a study framework, an empirical study is developed to analyze, through geographically weighted regression techniques, the relationship between price, objective quality and subjective quality, and online ratings given by consumers with a sample of 1870 of geolocated hotels in Spain. The findings show how a premium price, depending on the geolocation, is an indicator for better customer experiences, and they also show that objective quality is the antecedent of customer experience whose positive effect on customer satisfaction is geographically more widespread. Results show contradictory effects of subjective quality, while in some areas subjective quality does not match the product fit of customers, in others it allows hotels to provide more satisfactory experiences.

Any career is marked by luck, both good and bad, as well as by hard work interspersed by times of uncertainty, fits and starts, and learning from one's mistakes and successes. But beyond these outcomes and actions, I owe an enormous debt to people who have shaped me and made life the challenging and rewarding journey it is. My family of origin and extended family were incredibly supportive in personal and functional ways. So many mentors and teachers influenced what I know and who I am. Many students, colleagues, secretaries, computer and library staff, and group chairs and deans provided the help, inspiration, and friendship guiding my career behind the scenes. My wife, son, and daughter sustained me through times of tears and joy, as did my community of faith. All these relationships were foundational to any contributions I may have made to attitudes, social action, and theory of mind; methodology, statistics, and philosophical foundations of research; sales force, organization, and health behaviors; emotions, ethics, and moral behavior; and marketing and managerial practice. For me, my career contributions are secondary to the relationships within which I was fortunate to engage.

The present business environment of accelerated complexity, ambiguity, uncertainty and volatility seems not to be settling down soon. Today’s business world is consistently bombarded with turmoil and unprecedented change. This makes it very difficult for organisations to accurately predict possible future opportunities and threats. To overcome this scenario, organisations need to fully embrace and implement agility in their operations. However, for organisations to develop a considerable level of agility that corresponds to the current hypercompetitive and volatile environment, premium needs to be placed on agile leadership. Agile leaders are capable of setting the guiding principles, develop strategies and build mechanisms that will lead to smooth transition to organisational agility (OA). These leaders give directions on how to make organisations agile and ensure that there is a leadership culture that models and promotes a holistic agility in the organisation. The primary purpose of this chapter is to establish the position of agile leadership in determining OA. The study departs from previous studies by using empirical reviews to depict the significance of agile leadership and its key roles on OA. Specifically, the concept, evolution and characteristics of OA are explored, as well as its benefits and multidimensional nature are discussed. Furthermore, the chapter sheds light on agile leadership, levels of leadership agility and competencies of successful agile leaders. The chapter concludes that the leadership style suitable for OA is agile leadership. This calls for business investments in agile capacity building and development of frameworks suitable for agile leadership.

The effects of environmental change are becoming more noticeable in the Lower Mekong Basin, where there is growing pressure on the agriculture-based livelihoods of communities living along the mainstream of the Mekong River. This chapter presents an investigation of temporal seasonal variability in four communities of Kratie Province, Cambodia, including identification of locally developed strategies to adapt to temporal changes in weather patterns. A mixed-methods approach was adopted, combining historical hydrometeorological data with participatory seasonal calendars and daily routine diaries. Seasonal calendars were compiled from nine workshops across four villages in Kratie Province, and daily diaries were collected from seven individuals across three villages. The results indicate that patterns in rainfall, flooding and drought have become more variable due to the impacts of environmental change; a phenomenon that will likely continue into the future. Without effective, locally appropriate adaptation measures, changing weather patterns will likely continue to have adverse impacts on communities in the region due to their reliance on reliable seasonal rainfall and flooding events for crop cultivation. Households and communities in the study region have already developed a number of approaches to mitigate the adverse impacts of environmental change. This research also reiterated the importance of incorporating both local knowledge and scientific data to gain the most accurate understanding of the impacts of environmental change in a given region.

Illness narratives provide a useful lens for analysing neoliberal citizenship at a micro level, from the point of view of patients, family caregivers and healthcare professionals. Indeed, they reveal how people think about and act on their health and disease; they also tell us something about the social context in which illness is experienced, thereby illuminating dominant discourses.

According to Mol (2008), health and illness can be thought about and acted on according to two logics: the logic of choice and the logic of care. The logic of choice entails the neoliberal principle that people should be allowed to make their own autonomous choices. The logic of care implies an interpersonal process of co-responsibility over one’s health and illness.

Drawing on Mol’s work, the chapter presents a thematic content analysis of 20 illness narratives of patients with multiple sclerosis and their caregivers, questioning whether these two logics conflict with each other or whether they are intertwined.