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Article
Publication date: 19 October 2021

Michael Grassmann, Stephan Fuhrmann and Thomas W. Guenther

Credibility concerns regarding integrated reports can harm the intended decrease of information asymmetry between a firm and its investors. Therefore, it is crucial to…

Abstract

Purpose

Credibility concerns regarding integrated reports can harm the intended decrease of information asymmetry between a firm and its investors. Therefore, it is crucial to examine whether voluntary third-party assurance enhances the credibility of integrated reports and, thus, decreases information asymmetry. Furthermore, this study aims to investigate the interaction effect between assurance quality and the disclosed connectivity of the capitals, a distinguishing feature of integrated reports.

Design/methodology/approach

Content analysis is performed of the 176 assurance statements included in the 269 integrated reports of Forbes Global 2000 firms disclosed from 2013 to 2015 and the 269 integrated reports themselves. Regression analyzes are applied to examine the associations between assurance, the disclosed connectivity of the capitals and information asymmetry.

Findings

The presence of an assurance statement in an integrated report significantly decreases information asymmetry. Surprisingly, assurance quality is not significantly associated with information asymmetry. However, an interaction analysis reveals that combining high assurance quality with high disclosed connectivity of the capitals allows a significant decrease in information asymmetry.

Research limitations/implications

The paper demonstrates that the connectivity of the capitals of integrated reports and assurance quality are connected and together are associated with information asymmetry.

Practical implications

The results imply, both for report preparers and standard setters, that assurance quality is advantageous only when combined with disclosed connectivity of the capitals.

Social implications

More information on non-financial information measured by the connectivity of the capitals of integrated reporting has an interaction effect together with assurance quality on information asymmetry.

Originality/value

This paper builds on a unique data set derived from the contents of integrated reports and accompanying assurance statements. Furthermore, it extends the integrated reporting literature by investigating the interaction between assurance quality and the disclosed connectivity of the capitals, which had not previously been examined in combination.

Details

Meditari Accountancy Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2049-372X

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Article
Publication date: 15 October 2021

David Mathuva and Moses Nyangu

In this paper, the authors examine the association between the banking regulatory regime and the quality of bank earnings. We further investigate whether the banking…

Abstract

Purpose

In this paper, the authors examine the association between the banking regulatory regime and the quality of bank earnings. We further investigate whether the banking agency regulatory characteristics moderate the association between banking regulation and earnings quality.

Design/methodology/approach

Using panel data spanning 29 years over the period 1991 to 2019, the authors model bank earnings quality as a function of scores for banking regulation for 170 banks in the East African region using both the feasible generalized least squares (FGLS) and generalized method of moments (GMM) estimation methods.

Findings

The results, which are robust for endogeneity among other checks, reveal a positive impact of bank regulatory mechanisms on the quality of bank earnings. The authors further establish differential impact of specific regulatory mechanisms, with some contributing positively toward earnings management while others contributing negatively toward earnings management. The differential impacts of banking regulation on earnings quality are also manifested in the country-level analyses.

Research limitations/implications

First, the study utilises a mix of bank-specific, country-specific as well as economy-specific variables in one dataset. Second, the authors utilise survey-based data using the World Bank's Bank Regulation and Supervision Surveys (BRSS) for the periods 1999 to 2019. The authors assume that the bank regulatory mechanisms in place pre-1999 are close to the mechanisms in place as per the 1999 BRSS. Given limitations in data availability, the authors are not able to control for banks engaging in multiple activities such as insurance, underwriting of securities, FinTechs, among others.

Practical implications

The results are useful in bridging the gap between theory and practice regarding the expected effect of strict banking regulations on the quality of earnings in Eastern African Banks. For the positive impact of banking regulation on bank earnings quality to be felt, the institutional, social and environmental specificities of the five selected countries need to be adequately developed and taken into consideration.

Originality/value

This study is perhaps the first to utilise a large dataset of commercial banks from countries in a developing region characterised by relatively lower enforcement and dynamism in the banking regulation. Further, in-depth studies on the association between banking regulation and earnings quality remain sparse.

Details

Journal of Accounting in Emerging Economies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2042-1168

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Article
Publication date: 15 October 2021

Syed Tehseen Jawaid, Aamir Hussain Siddiqui, Rabia Kanwal and Hareem Fatima

This study aims to find the determinants of internal and external customer satisfaction of Islamic banks of Pakistan through service quality indicators that are assurance…

Abstract

Purpose

This study aims to find the determinants of internal and external customer satisfaction of Islamic banks of Pakistan through service quality indicators that are assurance, reliance, empathy, tangibility, responsiveness. Compliance has also been added as a determinant of customer satisfaction. In this study, customers are divided into two groups, internal customers are those who are an employee in the Islamic bank and also an account holder. While external customers are account holders only in Islamic banks of Pakistan.

Design/methodology/approach

In this study, a quantitative research approach is used for analyzing the behavior of internal and external customers of Islamic banks in Pakistan. The instrument which is used to analyze the study’s data, is a structured five-point Likert-scale questionnaire. The structural model was analyzed with the help of the partial least squares structural equation modeling approach.

Findings

This study concluded that internal customers of Islamic banking are well aware and have full information and their level of satisfaction is positive toward the bank’s services. While external customers feel satisfied while using the Islamic banking services in Pakistan. Service quality indicators are positively and significantly related to customer satisfaction in the external customer model. On the other hand, some of the indicators are not showing a significant impact on the internal customer multi-group analysis shows a difference of coefficients are insignificant between internal and external customers.

Practical implications

This study helps policymakers, to understand the behavior of internal and external customers of Islamic banking in Pakistan for creating favorable policies for an interest-free banking service.

Originality/value

This research study provides an analysis of the customer satisfaction of Islamic banks in Pakistan by dividing Islamic bank customers into two groups (internal and external customers). The purpose for dividing Islamic bank customers into two groups is that this study wants to highlight that external customer’s perception is the same as internal customers or not? Before this study, it is difficult to find single research on this topic, whereas only one study is find-out on the factors that affect internet banking adoption among internal and external customers.

Details

Journal of Islamic Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1759-0833

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Article
Publication date: 22 October 2021

Abdulbaset Ab Klish, Moade Fawzi Shaker Shubita and Junjie Wu

Global interest in adopting the International Financial Reporting Standards (IFRS) has risen rapidly; however, the Middle Eastern and North African (MENA) countries have…

Abstract

Purpose

Global interest in adopting the International Financial Reporting Standards (IFRS) has risen rapidly; however, the Middle Eastern and North African (MENA) countries have reacted differently towards the international diffusion. The purpose of this study is to examine the impact of the IFRS adoption/rejection decision on the quality of MENA region firms' financial reporting.

Design/methodology/approach

The quality of accounting is examined through five metrics models to measure earnings smoothing, managing earnings towards a target and timely loss recognition. The research sample consists of nine countries over a period of ten years (2006–2015), resulting in 3,040 firm-year observations in the main phase, and 2,580 firm-year observations in the additional analysis.

Findings

The findings reveal that the overall sample of IFRS adopters in the MENA region has benefited from the adoption of IFRS, as the results show that there is a reduction in earnings management for IFRS adopters in comparison to local standards adopters. The sub-sample analyses also reveal that firms that adopted IFRS, in both the rentier (oil-dependent states) and non-rentier states, have a higher financial reporting quality than non-IFRS adopters. However, the magnitude of the financial reporting quality was higher for IFRS adopters in rentier states.

Research limitations/implications

Similarly to previous research in this field, this study adopts a strict sample selection approach. Such an approach may limit the sample size, although the researchers have taken every possible step to ensure the use of an adequate sample size. The researchers acknowledge the strict period of ten years, despite having stated its rationale and importance of a more extended period to the quest of the paper.

Practical implications

This research provides valuable input by evaluating the current status of MENA region firms' financial reporting quality, based on their followed accounting regime. The implications of this paper result in better-informed decisions for investors as the information contents of the annual reports enhance comparisons that facilitate the further flow of investments. This research also provides significant insight into the International Accounting Standards Board (IASB). The findings of this study will assist the IASB in understanding the MENA region by measuring the consequences of the countries' decisions on the quality of firms' financial reporting.

Originality/value

The findings of this study contribute to the literature by revealing that countries with medium levels of governance quality have benefited the most from the IFRS adoption, while IFRS adopters in countries with stronger governance quality demonstrate lower financial reporting quality.

Details

Journal of Applied Accounting Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0967-5426

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Article
Publication date: 14 October 2021

Ana Margarida Dias, André M. Carvalho and Paulo Sampaio

The changes brought forth by the Digital Transformation have an impact on the way we think, assess and manage Quality. While the concept of Quality 4.0 has resulted from…

Abstract

Purpose

The changes brought forth by the Digital Transformation have an impact on the way we think, assess and manage Quality. While the concept of Quality 4.0 has resulted from these changes, there is still limited understanding and unclear definitions in this new era of Quality Management.

Design/methodology/approach

There is a clear opportunity to review and analyze the state-of-the-art of Quality 4.0, its main research efforts, topics and directions. To do so, a bibliometric analysis and descriptive/mapping literature review were performed.

Findings

There is a clear focus on the implications of technology for Quality, but other relevant topics include business management and strategy models and systems, as well as human or soft factors. Results reveal an increasing interest in Quality 4.0 as well as a link between topics.

Originality/value

Together with the review, analysis and digest of the literature, we offer our own contribution to a commonly accepted definition Quality 4.0.

Details

International Journal of Quality & Reliability Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 October 2021

Jemima Yarnold, Saeed Banihashemi, Charles Lemckert and Hamed Golizadeh

The purpose of this study is to examine, review and analyse the current literature on building and construction quality and determine the related themes and gaps.

Abstract

Purpose

The purpose of this study is to examine, review and analyse the current literature on building and construction quality and determine the related themes and gaps.

Design/methodology/approach

A systematic review approach was adopted on the building quality literature, and keywords such as “construction” or “building”; “defect” and “quality” or “rework” were searched through the Scopus, Web of Science and Google Scholar databases. A number of articles were found and filtered by title, abstract and keyword relevancy. Further articles were cross-referenced from these and again filtered by title, abstract and keyword relevancy. The time period for the search was 2000–2020. A total of 97 articles were found and analysed on the topic.

Findings

A number of recurring themes were found throughout the literature. They are safety, occupier satisfaction, cost, time, licensing, culture, training, software and building quality frameworks, classifications and recommendations. These themes were linked to display relationships between them from the literature. Based on the project lifecycle stages, an amalgamated classification system was developed and is presented here. The gaps in the current literature have been analysed and reported on.

Originality/value

A comprehensive descriptive, thematic and gap analysis was conducted on the available literature of building and construction quality. The emerging themes were discovered, their relationships were demonstrated and the research gaps were identified. A new classification system positioned in the project lifecycle stages is presented.

Details

International Journal of Building Pathology and Adaptation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-4708

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Article
Publication date: 20 October 2021

Muhammad Tahir, Muhammad Mumtaz Khan, Imran Naseem, Syed Afzal Moshadi Shah and Arshad Hayat

Improving the quality of life of the masses is the prime objective of all policymakers of both developed and developing countries. However, the determinants of improved…

Abstract

Purpose

Improving the quality of life of the masses is the prime objective of all policymakers of both developed and developing countries. However, the determinants of improved quality of life are not well explored in the empirical literature. This study has, therefore, tried to identify the determinants of quality of life by focusing on military expenditures.

Design/methodology/approach

Panel data from 1990 to 2017 are collected from internationally reliable sources for the Association of Southeast Asian Nation (ASEAN hereafter) member countries, and suitable econometric techniques are employed to estimate the designed models.

Findings

The results show that military expenditures have affected the quality of life of the ASEAN member countries both negatively and significantly. Similarly, the inflation rate has also negatively affected the quality of life. In terms of magnitude, the negative impact of the inflation rate on quality of life has exceeded than the impact of military expenditures. On the other hand, trade openness, per capita income, urbanization and government expenditures have played a positive and significant role in improving the quality of life in the ASEAN region. Moreover, it is found that the positive impact of per capita income on quality of life is highest among other determinants.

Originality/value

This study provided comprehensive evidence about the relationship between military expenditures and quality of life in the ASEAN context. Consequently, the ASEAN member economies will benefit a lot from the results of this study.

Details

International Journal of Social Economics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0306-8293

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Article
Publication date: 12 October 2021

Waqar Hafeez and Nazrina Aziz

This paper introduces a Bayesian two-sided group chain sampling plan (BT-SGChSP) by using binomial distribution to estimate the average proportion of defectives. In this…

Abstract

Purpose

This paper introduces a Bayesian two-sided group chain sampling plan (BT-SGChSP) by using binomial distribution to estimate the average proportion of defectives. In this Bayesian approach, beta distribution is used as a suitable prior of binomial distribution. The proposed plan considers both consumer's and producer's risks. Currently, group chain sampling plans only consider the consumer's risk and do not account for the producer's risk. All existing plans are used to estimate only a single point, but this plan gives a quality region for the pre-specified values of different design parameters. In other words, instead of point wise description for the designing of sampling plan based on a range of quality by involving a novel approach called quality region.

Design/methodology/approach

The methodology is based on five phases, which are (1) operating procedure, (2) derivation of the probability of lot acceptance, (3) constructing plans for given acceptable quality level (AQL) and limiting quality level (LQL), (4) construction of quality intervals for BT-SGChSP and (5) selection of the sampling plans.

Findings

The findings show that the operating characteristic (OC) curve of BT-SGChSP is more ideal than the existing Bayesian group chain sampling plan because the quality regions for BT-SGChSP give less proportion of defectives for same consumer's and producer's risks.

Research limitations/implications

There are four limitations in this study: first is the use of binomial distribution when deriving the probability of lot acceptance. Alternatively, it can be derived by using distributions such as Poisson, weighted Poisson and weighted binomial. The second is that beta distribution is used as prior distribution. Otherwise, different prior distributions can be used like: Rayleigh, exponential and generalized exponential. The third is that we adopt mean as a quality parameter, whereas median and other quintiles can be used. Forth, this paper considers probabilistic quality region (PQR) and indifference quality region (IQR).

Practical implications

The proposed plan is an alternative of traditional group chain sampling plans that are based on only current lot information. This plan considers current lot information with preceding and succeeding lot and also considers prior information of the product.

Originality/value

This paper first time uses a tight (three acceptance criteria) and introduces a BT-SGChSP to find quality regions for both producer's and consumer's risk.

Details

International Journal of Quality & Reliability Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 17 April 2006

Yumin Liu and Jichao Xu

How to measure Quality Performance (QP) or excellence performance in organizations is very important for improving the quality of an organization’s products and services…

Abstract

How to measure Quality Performance (QP) or excellence performance in organizations is very important for improving the quality of an organization’s products and services. This paper takes Quality Function Deployment (QFD) as a ueful tool to identify the key characteristics of quality performance and measure the influence factors on quality performance. Most national quality awards provide a framework of the criteria to show the essential elements of an organization’s quality performance and get the Quality Performance Score (QPS) by self‐assessment using the criteria. By means of these criteria, especially, the criteria of China Quality Award (CQA), a measurable indicator system for quality performance is set up. A four‐phase QFD model of assessment for quality performance is developed. This QFD model not only presents the most important efforts for the deployment of the measurable indicators of quality performance, but also takes great advantage of evaluating the quality performance and obtaining the quality performance score. The measurable indicator hierarchy of quality performance is formed and its implementation method for assessment quality performance is described in this paper.

Details

Asian Journal on Quality, vol. 7 no. 1
Type: Research Article
ISSN: 1598-2688

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Article
Publication date: 4 October 2021

Nuratiqah Aisyah Awang, Shirley Jin Lin Chua, Azlan Shah Ali, Cheong Peng Au-Yong, Amaramalar Selvi Naicker and Brenda Saria Yuliawiratman

This study aims to discover the perception of persons with disabilities (PWDs) towards facilities management (FM) service quality at hospital buildings in Malaysia.

Abstract

Purpose

This study aims to discover the perception of persons with disabilities (PWDs) towards facilities management (FM) service quality at hospital buildings in Malaysia.

Design/methodology/approach

A questionnaire survey was conducted with 99 respondents in selected hospitals in Selangor, Malaysia.

Findings

This study aims to discover the perception of PWDs towards FM service quality, and it has found a gap for improvement. The area that requires the highest attention includes the importance of (1) assurance on accessibility despite maintenance activity being conducted (2) criticality of facilities maintenance itself, (3) assurance on comfort and safety, (4) reliable medium to ask for assistance or giving feedback, (5) signage that is clearly seen and easily understood and (6) staff responsiveness.

Research limitations/implications

This instrument is validated by PWDs under the physical disability category only, specifically in the hospital context. Future research is recommended to identify the FM service quality aspect for different categories of disability (sensory, mental or intellectual impairment).

Practical implications

The findings provide evidence for FM to consider PWDs' perceptions in FM strategy development. Even FM provides a healthcare support system. FM service quality partly reflects healthcare service quality.

Social implications

Accommodating the need of PWDs through the improvement of FM service quality aspect will partly fulfil the right of PWDs for equality of access to healthcare.

Originality/value

This SERVQUAL tools can be improvised and used to measure the perception of PWDs on FM service quality systematically and holistically. Understanding the service quality aspect is important for a facility manager to precisely measure and prioritise what is truly important to the building users with special needs and try to accommodate this need in the management activity.

Details

International Journal of Health Care Quality Assurance, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0952-6862

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