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The UAE is among the fastest-growing facilities management (FM) markets globally. Nevertheless, conclusive evidence on this market is scarce in the literature. Therefore, this paper aims to provide an in-depth insight into the FM market in the UAE.

Fourteen interviewees were purposively selected to provide insight into FM status through their field experiences. A SWOT analysis of their answers held place.

Interviewees revealed that the main trends of FM in the UAE include interests in sustainability, integration of technology, health and safety, outsourcing FM, switching to total facilities management (TFM), and performance management systems use. Besides, the quality of the service in the FM market is driven by the real-estate boom, services sophistication, the increasing awareness of FM and focus on the quality of services. Furthermore, the interviews found that the recruitment of poorly skilled labors can threaten the FM market to meet the allocated budget, misperception of FM, the value of money, the lack of continuous follow-up with recent advancements in technologies and the lack of performance measurement models.

This paper highlights the major trends, drivers and threats of the FM market in the UAE, and the implications of its findings can direct FM organizations and researchers in their practices.

Facilities management (FM), which is crucial for the operation and sustainability of buildings and infrastructure across the world, covers a wide range of competencies that may vary across regions. Focusing on Sri Lanka and Hong Kong, this study aims to reveal and compare the importance and current competency levels of FM competencies in these regions, based on which appropriate education and training can be formulated to enhance the growth of their FM sectors.

After an extensive literature review, 12 FM competency attributes (CAs) were identified. A questionnaire survey in Sri Lanka and Hong Kong solicited the industry practitioners’ perceived importance and current levels of the CAs. The survey responses, 126 from Sri Lanka and 148 from Hong Kong, were analysed by a modified Importance-Competency Analysis matrix, followed using the Mann−Whitney U test to identify any differences in the responses between the two regions.

Between Sri Lanka and Hong Kong, significant differences were found to exist in the importance and current competency levels of over half of the CAs. Among the CAs requiring priority attention, “operation and maintenance” and “leadership” are the top two in Sri Lanka while the top two in Hong Kong are “technology” and “leadership”.

This study yielded insightful results on the importance of FM competencies and the current competency levels in a developing region and a developed region, which are useful for the development of FM education and research.

Facilities management (FM) organizations are pivotal in enhancing the resilience of buildings against climate change impacts. While existing research delves into the adoption of digital technologies by FM organizations, there exists a gap regarding the specific utilization of artificial intelligence (AI) to address climate challenges. This study aims to investigate the drivers and barriers influencing the adoption and utilization of AI by South African FM organizations in mitigating climate change challenges.

This study focuses on South Africa, a developing nation grappling with climate change’s ramifications on its infrastructure. Through a combination of systematic literature review and an online questionnaire survey, data was collected from representatives of 85 professionally registered FM organizations in South Africa. Analysis methods employed include content analysis, Relative Importance Index (RII), and Total Interpretative Structural Modeling (TISM).

The findings reveal that regulatory compliance and a responsible supply chain serve as critical drivers for AI adoption among South African FM organizations. Conversely, policy constraints and South Africa’s energy crisis emerge as major barriers to AI adoption in combating climate change challenges within the FM sector.

This study contributes to existing knowledge by bridging the gap in understanding how AI technologies are utilized by FM organizations to address climate challenges, particularly in the context of a developing nation like South Africa. The research findings aim to inform policymakers on fostering a conducive environment for FM organizations to harness AI in fostering climate resilience in built assets.

Facility management (FM) in healthcare is an organisational function that provides non-medical activities, ensuring operational functionality of critical health infrastructure. FM leaders are under pressure to implement the digital transformation, confronted with a highly complex and challenging operational environment. However, the current scope and understanding of the digital transformation in FM is rather limited, with a strong focus on technology. This perspective is inadequate to realise a digital transformation in healthcare organisations and requires a new framework. To ensure the practical applicability, a clearer depiction on how FM practitioners in the field, currently understand the digital transformation, is necessary.

A sequential exploratory mixed-methods design was chosen with a qualitative data collection and quantitative data analysis phase. A total of 23 semi-structured research interviews with professionals from FM in healthcare in Switzerland were carried out. Topic modeling was used to analyse, identify and cluster topics.

In total, nine distinct digital transformation topics were generated: ‘addressing future organisational and people needs’, ‘end-user-oriented processes’, ‘digitalisation management vs. digital tools’, ‘major organisational change’, ‘information exchange and work culture’, ‘digital systems’, ‘pressure’, ‘company-wide strategy’ and ‘management support and communication involving non-medical support services’. The findings indicate that FM practitioners perceive the digital transformation beyond the purely technological viewpoint, although they lack the know-how and instruments necessary to implement the digital transformation.

This study employs an innovative research design, resulting in foundational insights on how FM in healthcare perceives the digital transformation. As such, the study expands the notion on what the digital transformation means for the FM field.

This paper evaluates the factors influencing the utilization of the Internet of Things (IoT) for sustainable facilities management (SFM) practices in Saudi Arabia.

A mixed approach, combining a literature review, pilot-testing and questionnaire survey, was adopted to evaluate the factors. Twenty-seven factors were identified and grouped into four groups: technical, business and organizational, operational and security and privacy. The questionnaire was distributed to 30 facilities managers and 30 IoT specialists, totaling 60 practitioners, to determine the effect index of each factor. The practitioners' consensus on the ranking of the factors was then determined.

The study identifies the top-ranking factors as: “Difficulty in ensuring data security and protection,” “Difficulty in ensuring data privacy and confidentiality” and “Limited awareness and understanding of IoT benefits and capabilities.” These factors highlight the challenges to successful IoT implementation in the FM sector. The FM sector could benefit from utilizing IoT while maintaining the security, privacy and effectiveness of building operations by successfully addressing these concerns. A high level of consensus on the ranking of the factors was observed between facilities managers and IoT specialists. This was substantiated by a Spearman’s rank correlation coefficient of 0.79.

This study enriches the literature by combining practical insights from facilities managers with technical expertise from IoT specialists on the factors impacting IoT implementation in the Saudi Arabian FM sector. Beyond academic contributions, it provides practical insights for industry professionals, fostering a culture of knowledge-sharing and guiding future research in this field.

The Operations and Maintenance (O&M) cost of a facility is typically 60–85% of the total life cycle cost of a building whereas its design and construction cost accounts for only 5–10%. Therefore, enhancing and optimizing the O&M of a facility is a crucial issue. In addition, with the increasing complexities in a building's operating systems, more technologically advanced solutions are required for proactively maintaining a facility. Thereby, a tool is needed which can optimize and reduce the cost of facility maintenance. One of the solutions is Augmented or Mixed Reality (AR/MR) technologies which can reduce repair time, training time and streamline inspections. Therefore, the purpose of this study is to establish contextual knowledge of AR/MR application in facilities operation and maintenance and present an implementation framework through the analysis and classification of articles published between 2015 and 2022.

To effectively understand all AR/MR applications in facilities management (FM), a systematic literature review is performed. The Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) protocol was followed for searching and describing the search strategies. Keywords were identified through the concept mapping technique. The Scopus database and Google Scholar were employed to find relevant articles, books and conference papers. A thorough bibliometric analysis was conducted using VOS Viewer and subsequently, a thematic analysis was performed for the selected publications.

The use of AR/MR within facilities O&M could be categorized into five different application areas: (1) visualization; (2) maintenance; (3) indoor localization and positioning; (4) information management and (5) indoor environment. After a thematic analysis of the literature, it was found that maintenance and indoor localization were the most frequently used research application domains. The chronological evolution of AR/MR in FM is also presented along with the origin of publications, which showed that the technology is out of its infancy stage and is ready for implementation. However, literature showed many challenges hindering this goal, that is (1) reluctance of the organizational leadership to bear the cost of hardware and trainings for the employees, (2) Lack of BIM use in FM and (3) system lagging, crashing and unable to register the real environment. A preliminary framework is presented to overcome these challenges.

This study accommodates a variety of application domains within facilities O&M. The publications were systematically selected from the existing literature and then reviewed to exhibit various AR/MR applications to support FM. There have been no literature reviews that focus on AR and/or MR in the FM and this paper fills the gap by not only presenting its applications but also developing an implementation framework.

Facility management (FM) is regarded as an emerging issue in civil engineering and is responsible for ensuring the building's expected performance. The purpose of this study is to analyze buildings' current FM processes for educational and high residential segments and propose an FM-building information modeling (BIM) (BIM6D) to understand the information flow and leading players with and without FM-BIM integration.

The research strategy was a case study with data from the FM process of two buildings. This study was carried out in three stages: diagnosis of FM of the two buildings, FM-BIM integration and information flow and leading players analysis. Maintenance activities were categorized according to periodicity and status criteria for each project element for FM-BIM integration and were visualized in the Revit design using Dynamo software.

The results of this study show differences in how FM is conducted, especially in formalization and preventive character, and similarities regarding the difficulty of foreseen and lack of control because of scattered, disconnected and incomplete information on both. The visual appeal of the FM-BIM integration facilitates information access. It optimizes the use of the digital model through the most prolonged phase of the life cycle of a building (post-occupation phase). However, FM-BIM challenges buildings that do not have digital model expertise as residential segments. This study suggests a more significant role for construction companies in these cases.

This study investigates BIM-FM integration of buildings in two different contexts and reveals the importance of a construction company's role in buildings in the residential segment. This study contributes with real-life cases on BIM in existing buildings, discussing the value and challenges of BIM in FM applications.

Building information modelling (BIM) has been established in the literature as a successful platform that creates an intelligent virtual model for processing data from conceptual design through construction to operational stage of a facility. However, its adoption for facilities management (FM) provision in Nigeria has been slow due to inherent barriers. The aim of this paper is to (1) assess and categorise using factor analysis BIM for FM barriers and (2) model the barriers using stakeholders' personal/professional attributes.

Anchored on quantitative research design, 205 copies of structured questionnaire were distributed to key stakeholders and facilities managers in Nigeria's three strategic cities while 135 valid responses were received giving a response rate of 65.8%. Data collected were analysed using descriptive statistics while multiple regression analysis was used to model the barriers. Kruskal Wallis test was used to test the only hypothesis postulated for the study.

The study established lack of awareness of BIM for FM, poor supporting infrastructure for Internet services, and lack of education and training as the top three rated barriers militating against adoption of BIM for FM in Nigeria while corruption, widespread mistakes and errors and cultural issues were established as the three least rated barriers. Besides, findings also established eight underlying factors that explained 23 barrier factors used for the study which were subsequently used to develop eight regression models. In effect, gender, professional affiliation, organisation, experience, education, expertise, BIM for FM project type, and location were found to statistically predict the 8 extracted factors driving perceived barriers of BIM for FM adoption in Nigeria.

The study has provided a framework of barrier factors to help stakeholders identify specific barriers for which appropriate measures can be taken to ameliorate consequences of the perceived barriers. Meanwhile, an improved and rejuvenated advocacy on inherent benefits of BIM for facilities management by frontline stakeholders could potentially steer up interests and increased participation of stakeholders on BIM for FM.

The unique study developed the first ever regression model that links BIM for FM barriers to professional attributes of facilities management stakeholders in Nigeria.

Users are key stakeholders in event facilities, and therefore facilities management (FM) services must meet their needs and expectations. The paper aims to assess users’ perceptions of FM practices and sustainability in event facilities in higher education institutions.

The study used a descriptive design approach to explore the perceptions of end-users of event facilities. Using Kwame Nkrumah University of Science and Technology as a case study, 384 users of the event facilities were contacted through the email directory of the event facilities. Questionnaires were used to collect data and analysed in descriptive and inferential statistics with the aid of the Statistical Package for Social Sciences (SPSS v22.0).

The study categorised users’ perceptions into customer care, security and safety and service quality dimensions. The results revealed that constituent key important indices of these three dimensions were not significant at both the composite and individual levels. Thus, the users generally perceived FM practices in the event facilities to be below standard. None of the three sustainability constituents was significant, suggesting that users perceived event FM sustainability practices as below standard.

The study presents users’ perceptions of FM practices in event facilities. It has also suggested effective ways of managing event facilities to improve user comfort, safety and satisfaction.

The study provides relevant information on users’ perceptions of FM practices. It specifically has sustainable FM as a key component, which is crucial for achieving sustainable development goals.

Despite successfully adopting building information modelling (BIM) for design and construction, its adoption in post-construction is critically lagging. This study aims to investigate the adoption of BIM for post-construction in Nigeria. Specifically, it aims to investigate the barriers hindering BIM adoption, propose strategies to facilitate its integration into the post-construction phase and examine the relationship between the barriers and strategies towards adopting BIM for post-construction.

This study employs a quantitative approach to gather numerical data on BIM perceived barriers among International Facility Management Association (IFMA) members. The study also develops strategies from an extensive literature review and combines them with insights from preliminary investigation. The data were analysed using descriptive and inferential statistics.

The top perceived barriers among the professionals are lack of BIM awareness, software availability issues and difficulties using new technologies. Institute training/workshops on BIM software for the professionals in the organisation, including BIM software courses in various related professional exams, and encouraging adoption of BIM from the grassroots, such as higher institutions, emerge as the top strategies. The findings further show a significant relationship between the barriers and strategies, emphasising the recognition that understanding barriers prompts the active development and implementation of strategies.

This study holds originality in its examination of the relationship between the barriers and strategies associated with BIM adoption in Nigerian Architecture, Construction, Engineering and Operation.