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Article
Publication date: 21 September 2021

Wan-Hsien Hu and Chen-Ju Lin

Based on the broaden-and-build theory, this study aims to clarify that the relationship between extraversion and service outcomes will be mediated by work vigor, and that…

Abstract

Purpose

Based on the broaden-and-build theory, this study aims to clarify that the relationship between extraversion and service outcomes will be mediated by work vigor, and that, in turn, this mediating effect will be moderated by coworker support. Specifically, the authors examine vigor as an attitudinal resource to drive organizational performance.

Design/methodology/approach

This research collected 181 valid questionnaires from service industries through a two-wave survey. The authors used hierarchical regression analysis to conduct each hypothesis test. Owing to the conditional mediating effect, the authors differentiated each variable centering and used the fractional number and the product as the predictor variable, moderator, and interaction effects after centering.

Findings

The relationships between extraversion and customer orientation and service performance mediated by work vigor in that the indirect relationships are stronger when perceived coworker support is higher than is lower.

Research limitations/implications

Future studies are suggested to probe into different forms of social support (e.g. family support), mechanisms of coworker support (e.g. task-related vs. non-task-related assistance), and different workplace contexts.

Practical implications

Extraversion, as a personality trait, is a significant reference index to examine an applicant's qualifications during recruitment, particularly in service organizations. Appropriate job assistance and emotional conciliation from coworkers can effectively facilitate employees' work vigor and service outputs.

Originality/value

Previous studies suggested the influence of different personality traits on different dimensions of work engagement. Accordingly, investigation indicates that extraversion can effectively predict work vigor which is an important attitude of willingness to put personal efforts at work to facilitate frontline service outcomes.

Details

Journal of Service Theory and Practice, vol. 31 no. 6
Type: Research Article
ISSN: 2055-6225

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Article
Publication date: 8 February 2021

Archana Manapragada Tedone and Valentina Bruk-Lee

To boost efficiency and productivity, organizations are increasingly depending upon employees to speak up about workplace concerns and disagreements. This change-oriented…

Abstract

Purpose

To boost efficiency and productivity, organizations are increasingly depending upon employees to speak up about workplace concerns and disagreements. This change-oriented bottom-up communication, termed employee voice behavior, brings attention to workplace issues that could otherwise go undetected by management. This study examined the relationships between personality characteristics, job attitudes, and employee voice behavior, and investigated the moderating role of extraversion on the relationships between job attitudes (i.e., job satisfaction and turnover intentions) and voice.

Design/methodology/approach

A cross-sectional study design was used, with data collected through an online survey from a sample of 284 individuals working in the US. Hypotheses were tested using correlation, regression and moderation analyzes.

Findings

Job satisfaction and turnover intentions were found to be positively and negatively-related, respectively, to employee voice behavior. Extraversion was found to be predictive of employee voice behavior and moderate the relationships between job attitudes and voice behavior. Interestingly, results suggest that the job attitudes of individuals high in extraversion do not influence their likelihood of speaking up. Rather, voice behaviors of only those with low or moderate levels of extraversion are impacted by their job attitudes.

Originality/value

This study builds upon prior research identifying the importance of extraversion in predicting voice behavior by testing its incremental validity and relative weight, compared to the other Big Five personality characteristics. Furthermore, this research contributes to the theoretical understanding of instances in which employee voice behavior occurs by examining the moderating effect of extraversion on the relationship between job attitudes and employee voice behavior.

Details

International Journal of Organizational Analysis, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 14 May 2020

Shamshad Ahmed and Tariq Rasheed

This study aims to examine the relationship between personality traits and digital literacy skills among university librarians of Punjab, Pakistan.

Abstract

Purpose

This study aims to examine the relationship between personality traits and digital literacy skills among university librarians of Punjab, Pakistan.

Design/methodology/approach

Five research hypotheses were established to achieve the study objectives. Two instruments; namely, “big five inventory (BFI)” scale of personality traits and a structured questionnaire of digital literacy skills (library literacy, computer literacy, tool literacy, information retrieval literacy and research support literacy) were used to collect the data. Pearson correlation test and correlation research design were used to examine the relationship between digital literacy skills and personality traits of university librarians.

Findings

The findings of the study revealed significant relationships between personality traits and all digital literacy skills. The study concluded that librarians having the extraversion trait are more inclined toward digital literacy skills and they can perform well in the libraries as compared to professionals with other traits.

Research limitations/implications

This study measures the digital literacy skills among the librarians of “higher education commission” recognized universities of Punjab, Pakistan. The study conclusions and findings are limited in scope to only the librarians of these universities. Such topic has no previous research.

Practical implications

This study has practical implication for university libraries, library associations, librarians and library professionals. The results of the study are also useful for librarians to acquire digital literacy skills, which are necessary in the current digital environment to manage the libraries.

Social implications

Library professionals can get digital literacy skills to face the challenges of digital age.

Originality/value

Some researchers examined the relationship of personality traits with the social networking sites, internet addiction, knowledge sharing behavior, information seeking behavior and academic performance. This study in particular identified the relationship of personality traits with the digital literacy skills, which are essential for managing the libraries. It helps libraries to find suitable library professionals and also help managers in assigning the duties based on these personality traits and digital literacy skills.

Details

Digital Library Perspectives, vol. 36 no. 2
Type: Research Article
ISSN: 2059-5816

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Article
Publication date: 14 October 2013

Margherita Pagani, Ronald E. Goldsmith and Charles F. Hofacker

User-generated content comprises an important asset for many web sites. The purpose of this study is to show how extraversion, a basic dimension of human personality, is…

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Abstract

Purpose

User-generated content comprises an important asset for many web sites. The purpose of this study is to show how extraversion, a basic dimension of human personality, is positively related to this activity, both directly and through its impact on social identity expressiveness.

Design/methodology/approach

The data come from an online survey of 1,308 online users who actively contribute content to social media.

Findings

The results support hypotheses that extraversion and social identity expressiveness are positively related to active use of social media web sites, and that extraversion is related to active use both directly and indirectly through social identity expressiveness.

Research limitations/implications

The findings are limited to the selection of social media to which the participants belong and provide only a partial picture of the motives behind active use of such web sites. Despite the limitations, the findings do identity two active user motivations.

Practical implications

An understanding of the psychology underlying active social media use can aid managers in developing marketing strategies to encourage such use. Strategies that emphasize one's ability to express oneself freely should enhance active use, especially for the more extraverted active users.

Originality/value

This is the first study to combine both extraversion with social identity expressiveness to partially explain active use of social media, thus enhancing the understanding of the motivations for active use of social media.

Details

Journal of Research in Interactive Marketing, vol. 7 no. 4
Type: Research Article
ISSN: 2040-7122

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Article
Publication date: 19 August 2021

Aqsa Ameer, Farah Naz, Bushra Gul Taj and Iqra Ameer

The purpose of this study is to determine the effect of conscientiousness and extraversion personality traits on project success. The relationship is mediated by affective…

Abstract

Purpose

The purpose of this study is to determine the effect of conscientiousness and extraversion personality traits on project success. The relationship is mediated by affective professional commitment, whilst the relationship between personality traits and project success is moderated by organizational project management maturity.

Design/methodology/approach

The deductive approach is used to achieve the objectives of this study. Data were collected through a purposive sampling technique from 250 respondents with the help of questionnaires from information technology sectors. The structural equation modelling (SEM) in partial least squares-SEM and SPSS is used to analyse the data and to examine the hypothesis.

Findings

The outcomes demonstrate the partial mediating impact of affective professional commitment between the relationship of conscientiousness and extraversion personalities with project success. Additionally, it proves the moderating effects of project management maturity between the relationship of conscientiousness and extraversion personalities with project success.

Practical implications

This study reflects that employee personality appears to be a reliable indicator of how an employee is faithful to his profession. This faithfulness or duty decides the employee’s execution in terms of offering a successful project. Thus, achieving employee commitment needs to be done by completing the project successfully by the organizations in the presence of project management maturity systems.

Originality/value

It is the first study of its kind to provide experimental proof of the impact of a manager’s personality traits on project success in the presence of affective professional commitment (mediator) and organizational project management maturity (moderator).

Details

Journal of Facilities Management , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 4 January 2021

Sadegh Farivar and Osveh Esmaeelinezhad

Recent research highlights the necessity to critically examine the factors that can reduce the relationship between job stressors, such as job demand and burnout, to…

Abstract

Purpose

Recent research highlights the necessity to critically examine the factors that can reduce the relationship between job stressors, such as job demand and burnout, to create healthier workplaces. This study aims to explore how five types of motivations (extrinsic motivation-social, extrinsic motivation- material, introjected, identified and intrinsic motivation), in combination with extraversion trait influence the impact of job demands on job burnout.

Design/methodology/approach

This study adopted a set-theoretic approach named fuzzy-set qualitative comparative analysis to analyze the data collected from 84 employees working in an research and development department of a public organization.

Findings

Findings revealed two distinct configurations. First, the absence of intrinsic and identified motivations lead to job burnout if extraverted participants suffer from high job demands. Second, non-extraverted participants reported high job burnout in the presence of high job demands, although all five types of motivations drove them.

Practical implications

This study suggests managers need to consider personalized preventive actions, depending on the level of extraversion trait when they try to motivate their employees who are dealing with high levels of job demands.

Originality/value

The emerging trend in social science suggests adopting linearity assumptions to study social phenomena is inconsistent with the reality of human behavior. Thus, this study used fuzzy-set qualitative comparative analysis to examine the complex interplay among all five types of motivations, extraversion trait, job demands, which contribute to burnout.

Details

International Journal of Organizational Analysis, vol. 29 no. 5
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 21 October 2020

Shamshad Ahmed, Muhammad Ramzan, Arslan Sheikh and Asif Ali

This study aims to explore the personality traits (agreeableness, extraversion, conscientiousness, openness to experience and neuroticism) of the students. The differences…

Abstract

Purpose

This study aims to explore the personality traits (agreeableness, extraversion, conscientiousness, openness to experience and neuroticism) of the students. The differences among the personality traits of students toward social networking sites (SNS) usage, benefits and risks are also analyzed.

Design/methodology/approach

Two instruments including; BFI scale and self-structured instrument, were administered to collect data. Kruskal–Wallis test was applied to determine the differences between the personality traits of students.

Findings

Results revealed that the majority of the students (298) possessed openness to experience, while only 12 possessed extraversion in their personality traits. Moreover, students possessing the extraversion trait use more SNS that impact negatively, while, students of the conscientiousness trait use SNS moderately that impact positively on their health, education and daily routine life. However, students of neuroticism are increasingly more users of SNS without considering the benefits or risks of SNS. Moreover, students having extraversion and conscientiousness traits can more judge the benefits and risks of SNS as compared to other personalities’ students. A significant difference was found among the personality traits of student’s use of SNS and risks while no difference was observed toward SNS benefits.

Originality/value

The findings of this study will help the students studying in different Pakistani universities/institutions to identify their personality traits and reduce the negative effects of SNS.

Details

Global Knowledge, Memory and Communication, vol. 70 no. 6/7
Type: Research Article
ISSN: 2514-9342

Keywords

Content available
Article
Publication date: 7 May 2020

Gerardo Petruzziello, Marco Giovanni Mariani, Rita Chiesa and Dina Guglielmi

The purpose of this paper is to explore the relationship between general self-efficacy (GSE), job search self-efficacy (JSSE), extraversion and job search success within a…

Abstract

Purpose

The purpose of this paper is to explore the relationship between general self-efficacy (GSE), job search self-efficacy (JSSE), extraversion and job search success within a sample of new entrants in the labour market. It is hypothesised that JSSE acts as a mediator between GSE and job search success. Evaluation of the hireability – made by expert interviewers – of new entrants involved in a job interview simulation is proposed as a job search success criterion. Moreover, the moderating role of extraversion on the relationship between JSSE and job search success is explored.

Design/methodology/approach

Data were collected on 177 graduates from an Italian university. Participants were involved in a simulation of an interview conducted by experts of the personnel selection process, who gave an evaluation. Macro PROCESS for SPSS was used to test the hypotheses.

Findings

GSE has an indirect effect on job search success via JSSE. Moreover, extraversion has a moderating effect on the JSSE–job search success relationship for more extraverted job seekers.

Practical implications

Job search and counselling practitioners should consider extraversion and personal differences to improve the effectiveness of interventions aimed at fostering new entrants' self-regulatory resources and behaviours during the job search.

Originality/value

This study contributes to the existing research about the job search process by testing a new and important job search success criterion, showing that GSE could help new graduates in establishing a specific self-efficacy, such as JSSE, and demonstrating that extraversion interacts with JSSE.

Details

Personnel Review, vol. 50 no. 1
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 6 April 2020

Duygu Akdevelioglu and Selcan Kara

This paper aims to examine innovativeness and extraversion as antecedents of perceived and social media opinion leadership in different country-level contexts and explore…

Abstract

Purpose

This paper aims to examine innovativeness and extraversion as antecedents of perceived and social media opinion leadership in different country-level contexts and explore how these antecedents influence product adoption differently.

Design/methodology/approach

A survey method was used to collect data from Turkey and the USA. A total of 415 respondents participated in two studies, and data were analyzed using structural equation modeling.

Findings

This research shows that innovativeness affects perceived opinion leadership, whereas extraversion affects social media opinion leadership, and these effects are moderated by country-level differences.

Practical implications

Tthis research provides strategic information strategic information on how to identify and target influencers in social media across countries. This paper has implications for marketers who are trying to find influential consumers to increase new product adoption. Social media opinion leaders are important seeding points, because they actively initiate new product adoption for other consumers. Marketers should create strategies that are in line with the country’s cultural orientation in addition to personal/psychological traits.

Social implications

This research provides valuable information to better explain the consumers’ adoption of technological products and the factors affecting this process in the context of social media. Specifically, this paper identifies strategies to use cultural differences across countries (i.e. Turkey versus the USA) and personality traits (i.e., innovativeness and extraversion) in the adoption of new products.

Originality/value

This paper extends prior literature on opinion leadership by uncovering consumer dynamics internationally, which are known to influence social media use. Specifically, by examining the effect of innovativeness and extraversion on opinion leadership in different countries, this research contributes to the literature on new product adoption and has implications for effectively identifying influencers in social media.

Details

Journal of Research in Interactive Marketing, vol. 14 no. 1
Type: Research Article
ISSN: 2040-7122

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Article
Publication date: 1 March 2006

Benjamin Osayawe Ehigie, Regina Clement Akpan and Sylvester Aide Okhakhume

The present paper seeks to identify what individual differences exist among employees in compliance with a management change; to examine the case of total quality…

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1910

Abstract

Purpose

The present paper seeks to identify what individual differences exist among employees in compliance with a management change; to examine the case of total quality management (TQM), and more precisely, to examine personality factors like extraversion, neuroticism, psychoticism, and locus of control as variables of individual differences in the study.

Design/methodology/approach

Primary source of data collection is employed, as employees in some service organizations implementing TQM served as participants for data collection. The research design adopted is correlation. A regression analysis of employee compliance with TQM on the personality variables of the study was run. Self‐report measures of participants were obtained for the personality attributes, while their respective bosses rated them on TQM compliance.

Findings

It is established that individual differences exist in employee compliance with a management change program. Specifically for TQM compliance, high extraversion and low neuroticism are desirable individual difference factors for enhanced compliance with TQM philosophy.

Research limitations/implications

The research was conducted among employees in service organizations only; this limits the generalizability of the present findings. Also, the employees were mainly Nigerians; cultural differences might limit the research findings. The present study does not exhaust all possible factors of individual differences.

Practical implications

The present research has implications for personnel selection and development in times of organization change. To ensure compliance with a novel management design, some personality factors could serve as favorable dispositions of employees. Management of organizations therefore needs to consider such factors in selection and placement of employees in such organizations.

Originality/value

What is original about the paper is the identification of personality factors that could enhance the implementation of a TQM program.

Details

The TQM Magazine, vol. 18 no. 2
Type: Research Article
ISSN: 0954-478X

Keywords

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