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The purpose of this paper is to explore very recent data about how large organizations are dealing with a shortage of information and communications technology (ICT) specialists, in terms of its implications for information management.

This paper is based on qualitative interview-based research with 11 large European companies, with an estimated ICT workforce of around 400,000 (about 14 per cent of ICT professionals in Europe), covering hiring, retention and upskilling of ICT staff, and expectations concerning graduates from European universities. These data are combined with International Data Corporation (IDC) analyst reports on the demand for different categories of ICT products and services, and data from the authors’ consulting work.

Larger organizations expect hiring to be a challenge, with strong competition for talent, whether from existing users or from the many rapidly digitalizing companies – digitalizing their organizations; their products and services; and their relationships with customer, suppliers and business partners. Upskilling and retraining workforces is seen by large organizations as a better approach than hiring, allowing them to create the right skills balance and retain their workers better. However, softer skills, such as communication and problem solving, are seen as just as important. ICT workers will benefit from a lifelong approach to learning, acquiring new skills and adapting existing skills. Many ICT companies have created academies for developing employee skills and certifications related to their own technologies, while the education sector has been working on creating curricula (alone or sometimes in partnerships with vendors) to improve graduate employability.

The research is based on a small sample of large companies. The situation may be different in other companies and smaller organizations.

Organizations can cope with the skills shortage by anticipating and working with the market forces rather than trying to oppose them.

ICT employees will show the way for employees in other sectors where skills are scarce, by demonstrating how to reinvent themselves as the skills needed change.

This paper demonstrates that employers have changed their expectations of universities. They expect less that graduates will be ICT-employment ready, and more that they will have the skills to make and keep themselves employment ready. This has significant implications for university course design.

The purpose of this study is to identify learning barriers in information communication technology (ICT) adoption among working women in Malaysia. Regardless of gender, it would be advantageous for all individuals in today's society to acquire basic ICT skills. Despite significant growth in ICT professionals during the last two decades, there remains a gender imbalance, particularly in developing countries such as Malaysia.

The study uses a self‐developed questionnaire to measure the learning barriers and ICT adoption. The survey instrument was developed from the constructs used in the individual innovativeness theory and theory of perceived attributes. The questionnaires were administered face‐to‐face to a total of 315 working women, who participated as respondents in this study.

The findings revealed that the working women in Malaysia possess only average level of ICT skills. They seldom use the internet and e‐mail at their workplace or at home, they do not face serious learning barriers with respect to ICT, and they have complexity as their innovation characteristics. However, they are innovators in the adopters' categories. The combined variance in the characteristics of learning barriers, ICT skills, and ICT usage amounted to 70 per cent in innovation characteristics.

This study reduces the knowledge gap regarding the identification of learning barriers, ICT skills, and ICT usage as predictors of ICT adoption among working women in Malaysia. These factors have been overlooked by some previous researchers. This study also calls attention to the fact that employers and training agencies that are responsible to provide ICT training to women employees must understand and employ the proper learning approaches and methods that ought to be used in adult training and education. Malaysian women are able to adopt an innovation with a high degree of uncertainty at the time of adoption, and it is believed that with correct and suitable training schemes Malaysian working women can acquire appropriate ICT skills and become competent in using ICT at the workplace. With managerial skills and ICT‐based competencies, the working women would have a lot more knowledge seeking skills, increased access to up‐to‐date information, be effective in decision making, and establish networking and linkages. With this they will stand a better chance for promotion and advancement.

The sample of this study is unique. This study was conducted in a multi‐ethnic, multi‐cultural and multi‐lingual society. Malaysia presents an interesting case study on working women because it is a society undergoing rapid changes from its strong traditional religious and cultural norms to modern values about women.

The aim of this paper is to provide a comprehensive literature review on information and communication skills (ICT) of library and information science (LIS) students in worldwide LIS education and compare them with those skills needed by the job market in Kuwait.

Published literature – articles that may describe the LIS education situation in Kuwait – on the subject were reviewed and compared. In addition, content analysis of relevant web sites, reports, and LIS syllabus were used to provide further documentation and interpretation. The paper reviews ICT skills from the published research perspective; curricula review; professional association guidelines; employers' ICT skills needs; barriers and challenges of ICT adaption; and the ICT situation in Kuwait.

ICT skills have been recognised as essential qualities for LIS graduates’ employment. Various authors have stressed this in different publications. Few reviews on ICT skills were conducted, especially in developing countries such as Kuwait. A more comprehensive literature review on the importance of ICT skills and the job market needs is attempted.

This review will help professionals in reviewing/adding to their curriculum and collaborating with employers to know their ICT skills needs. It will help employers and stakeholders to understand the ICT skills needed for LIS employability. It will also help students and graduates to improve their ICT skills to meet the needs of the job market.

The paper was built upon previous articles, reviews of literature, and has identified certain gaps that have set the ground for further research in ICT skills, curriculum review, and employers’ skills needs.

The paper aims to present the findings of an empirical study carried out as part of an ICT (Information and Communications Technology) data‐gathering exercise that would culminate in the promulgation of a national ICT policy for Botswana. The purpose of the study is to characterize the ICT sector in terms of, among other things, the skills needs in the sector for the purpose of powering the emerging digital economy. Moreover, the study – through review of literature – extends, to cover the status of ICT skills for the digital economy both in developed and developing countries.

The study used qualitative design. Focus group discussions were used to collect data from key stakeholders in the ICT sector. The stakeholders included: ICT enterprises, Citizen Owned IT companies lobby group (CORBIT), Botswana Telecommunication Corporation, Botswana Power Corporation, business community, academia, and legal experts. Data collected were analyzed using thematic categorization. Results were presented using descriptive and narrative form.

The findings generally suggest that there is an acute global shortage of high skilled and hands‐on personnel necessary for steering the emerging digital economy in both developed and developing countries including Botswana. In addition, there is a serious skills gap for certified specialists to help develop the sophisticated applications necessary to power the digital economy and more so the applications that depend on it.

The empirical part of the study was limited to the ICT sector of the economy in Botswana. A similar study covering all sectors of the national economy will provide a complete picture of ICT skills needs for the nation and its preparedness to partake in the emerging digital economy.

ICT, particularly the internet, is having a significant impact on the operations of business enterprises and is claimed to be essential for the survival and growth of nations' economies. Botswana Government has realized the folly of depending largely on diamond mining for long‐term economic development. Consequently, it is encouraging the development of the ICT sector as a way to diversify its economy and position itself to play a leading role in the global emerging digital economy.

This study provides a framework for ICT skills development strategies that can enable countries to participate competitively in the emerging digital economy.

There is considerable efforts by government and various agencies towards the development of information and communication technology (ICT) skills in the developing nations. The efforts include the procurement and deployment of ICT devices and curriculum development; but, these are not yielding the ultimate results as the digital divide continue to widen regionally. This calls for innovation in teaching and learning in ICT. The study assessed the effectiveness of infusion approach to teaching and learning in the tertiary education level. This approach utilises a framework and student-centred approach for which its effectiveness as an instructional delivery was tested for efficacy.

The study adopted quasi-experimental design with pretest and posttest comparison to assess the treatment given. Performance was measured quantitatively through online assessment.

The results showed a phenomenal effectiveness of infusion approach to teaching and learning of general ICT skills as the participants achieved very high performance at the end of the instructional period.

This research is based on general ICT skills and covers a regional cross-section of Nigeria.

Adoption of infusion approach to teaching and learning in ICT would close the prevailing knowledge gaps in the development of ICT skills.

This infusion approach would close the prevailing digital divide, thereby enhancing societal well-being.

This is a novel approach to the development of ICT skills, which would enhance teaching and learning in ICT.

The purpose of this paper is to identify e‐skills shortages, gaps and mismatches in Europe, and the reasons behind these. In this light, the paper explores some key issues/aspects related to development of e‐Skills, while attempting to provide some benchmarking tools by which European countries may be able to access their current and future challenges regarding e‐Skills.

The paper begins with an overview of the problem highlighted in the literature and then moves on to what has already been done to solve the problem in European countries. Several policy options are proposed which could be implemented to deal with the problems of shortages, gaps and mismatches of e‐Skills.

The paper presents recent developments in the field of e‐Skills and highlights the various dimensions/aspects and issues of e‐Skills in the European perspective and prescribes innovative policy options to solve the problems of e‐Skills shortage/gap/mismatch in Europe.

The paper presents a discussion and provides some policy options to solve the problems of e‐Skills shortage/gap/mismatch in Europe, which will be helpful for policy‐related discussions and in suitable policy formulations.

The paper provides a detailed analysis of the issues related to e‐Skill by a comprehensive survey of literature and the existing framework. It also prescribes some alternative ways to resolve the problems of e‐Skills shortage/gap/mismatch in Europe.

This study presents an innovative approach to Information and communication technology (ICT) skill training and employment generation for out-of-school and disadvantaged youths in Africa. With technical and policy assistance from the World Bank, ICTs can be used to revitalize technical and vocational training to meet skill and employment needs of disadvantaged youths in the region. The deplorable conditions of out-of-school youth and the state of secondary education in Africa underscore the urgency to engage disadvantaged youth in productive economic activities. An ICT-enhanced technical and vocational training program in Africa provides both private and social gains: it provides economic prospects for disadvantaged youth and; it adds to the development of the knowledge economy in Africa. The NairoBits Digital Design School in Kenya is presented as a model of a vocational and training school that uses ICTs to improve skill formation among disadvantaged youths in informal settlements in urban Africa. Meeting the objectives of an ICT-based training and employment generation program for underprivileged youth in Africa require strong regulatory frameworks and contributions from the World Bank. The involvement of the bank, particularly through private sector grants for ICT skill train in Africa will help to revitalize technical and vocational education and training in the region. Above all, the collaboration of government agencies, private businesses, other international development agencies and civil society groups in ICT skill training will help to meaningfully engage African youths in the development of their communities in the emerging knowledge economy.

The aim of the paper is to present the experience of New Bulgarian University (NBU) and the methodology followed for changing its educational programmes and developing new ones according to the labour market needs.

Initially, the paper focuses on the need for adapting curricula for meeting the labour market demands for information and communication technologies (ICT) professional skills. It provides an overview of the ICT skills supply and demand trends in Europe. A special emphasis is made on the dialogue of leading stakeholders in Europe for developing European E-Competence Framework. After introducing the overall picture in Europe, the paper presents the environment in Bulgaria for higher education, research and innovation and the ICT skills challenges in the country. The last part of the paper is based on the project methodology and its results. First, the methodology behind the design of a new Masters programme is given, and next, the concepts for adapting NBU educational programmes according to the labour market needs are presented.

Bulgarian universities seldom introduce multidisciplinary educational programmes. Generally, industry involvement in higher education is at low level, and university programmes are not linked to skills needs of future employees. Some good examples exist in the ICT university – business collaboration.

The development of information economy depends on the existence of adequate skills for using and developing ICT. In the last decades, ICT skills supply and demand remains an evergreen issue in many European Union Member States. Bulgaria also faces the challenges of meeting industrial demands for e-competences of its workforce. The paper presents an approach which could be followed by other university teams in designing or changing their educational programmes. At the same time, it provides insight on the overall environment in the country, and the challenges which different stakeholders face in the development of the knowledge-based economy.