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Article
Publication date: 1 April 1992

Magid Igbaria and Kranti Toraskar

Formulates and tests an integrated model of the determinants of enduser computing (EUC) success. Assesses their effects on job satisfactionand the quality of work life. Tests the…

Abstract

Formulates and tests an integrated model of the determinants of end user computing (EUC) success. Assesses their effects on job satisfaction and the quality of work life. Tests the model using multiple regression analysis based on a sample of 177 (in the USA!). Claims a symbiotic relationship between EUC and the worker. Demonstrates that EUC success is influenced by the users′ computer experience, training and organizational level.

Details

Information Technology & People, vol. 6 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 1 April 2006

Kari Pikkarainen, Tero Pikkarainen, Heikki Karjaluoto and Seppo Pahnila

Although research into the adoption and use of online banking services has grown in many parts of the world, the centre of attention has been largely on determinants of online…

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Abstract

Purpose

Although research into the adoption and use of online banking services has grown in many parts of the world, the centre of attention has been largely on determinants of online banking adoption, not on users' satisfaction with use. This paper aims to test and validate the End‐User Computing Satisfaction (EUCS) model in order to investigate online banking users' satisfaction with the service.

Design/methodology/approach

A survey (n=268) was carried out using convenience sampling. An exploratory factor analysis followed by a confirmatory factor analysis run in LISREL 8.7 is used to test the validity of the model in an online banking context.

Findings

The survey results support three constructs (content, ease of use, accuracy) from the original model, indicating that the modified EUCS model labelled EUCS2 can be utilized in analyzing user satisfaction with online banking among private customers.

Research limitations/implications

The obtained model suffered from two cross‐loadings between individual items. Another limitation concerns the sample obtained. Therefore, future studies should test the model with larger samples to verify the model in this context.

Practical implications

Findings of the study indicate that banks could improve end‐user computing satisfaction with online banking by concentrating on the three constructs obtained from the analyses. Moreover, the results indicate that banks can increase satisfaction of online banking services by personalising the service, allowing easier and more convenient use experience.

Originality/value

The paper makes a significant contribution by testing and modifying the EUCS model in the online banking context.

Details

International Journal of Bank Marketing, vol. 24 no. 3
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 6 September 2013

Bijith Marakarkandy and Nilay Yajnik

The main focus of the study was to validate the End User Computing Satisfaction (EUCS) model in the context of internet banking and to determine the major factors which contribute…

1331

Abstract

Purpose

The main focus of the study was to validate the End User Computing Satisfaction (EUCS) model in the context of internet banking and to determine the major factors which contribute to level of satisfaction of internet banking users in India.

Design/methodology/approach

A survey questionnaire was administered on internet banking users and a total of 387 responses were collected. A factor analysis on the 12 items used in the EUCS model with oblique (non‐orthogonal) rotation and five fixed factors revealed the existence of the same latent constructs hypothesized in the original EUCS model. Confirmatory Factor Analysis (CFA) was then used to test and validate the four hypothesized models for model fit.

Findings

The current study confirms the evidence found in extant literature that EUCS is a second‐order construct. In this study the factor “Format” was found to have the highest loading and the factor “Content” had the lowest factor loading among all the five latent constructs in the EUCS model for internet banking. The factor “Accuracy” had the highest mean score and the factor “Content” had the lowest mean scores indicating that bank customers were satisfied with the accuracy of the information on the banks web site but were not comparatively satisfied by the information content on the web site.

Research limitations/implications

This study was done based on a call by Pikkarainen et al. (2006) to validate the EUCS instrument for internet banking satisfaction in different countries to enhance the generalizability of the findings. This research is limited to samples from India and results of other countries need to be considered before a generalization of the findings can be made. This study will be useful to policy makers and banks to devise strategies for increasing the use of internet banking.

Originality value

There is a myriad of literature on factors which lead to adoption of internet banking but extant literature on internet banking user satisfaction is limited particularly pertaining to banks operating in India. This study attempts to fill this gap in the literature.

Details

International Journal of Bank Marketing, vol. 31 no. 6
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 8 June 2023

Memoona Iqbal and Muhammad Rafiq

Digital Libraries are complex, and this complexity is a motive to study user success on the behalf of appropriate user success models. These models comprise the factors which play…

Abstract

Purpose

Digital Libraries are complex, and this complexity is a motive to study user success on the behalf of appropriate user success models. These models comprise the factors which play a part between people, technology and organizations. The purpose of this study was to specify and examine an integrated digital library user success (IDLUS) model within the context of digital library settings, Higher Education Commission National Digital Library (HEC-NDL) of Pakistan, by adopting and reusing the existing digital library and Web success models.

Design/methodology/approach

Stratified random sampling technique was used to choose the sample from the University of the Punjab, a highly ranked public sector university in Pakistan. Participants were asked to complete an adapted survey questionnaire. A total of 355 completed and usable questionnaires were obtained. Data analyses through confirmatory factor analyses and structural equation modeling produced the results that have supported the proposed IDLUS model. The proposed IDLUS model was tested and supported through model fit statistics in the academic computing environment of the HEC-NDL of Pakistan.

Findings

Findings revealed that relationships between the latent variables hypothesized in the model were confirmed.

Research limitations/implications

The study has both theoretical and practical ramifications for academicians and information system designers and developers.

Originality/value

The IDLUS model is recommended first time in the history of librarianship in Pakistan as an overall user success model in the digital library information system computing environment. That made numerous recommendations for future research in the field of information management, particularly for digital library development at national and international levels.

Article
Publication date: 14 April 2022

Jemmi Mauricette, Paul Wells and Jarrod Haar

This study aims to identify the variables which influence user perceptions of cloud-based small business accounting software.

Abstract

Purpose

This study aims to identify the variables which influence user perceptions of cloud-based small business accounting software.

Design/methodology/approach

This study used the end-user computing satisfaction (EUCS) model developed by Doll and Torkzadeh. Responses to open-ended questions informed these findings.

Findings

The findings from this study suggest that user satisfaction and perceived effectiveness were more strongly influenced by content and accuracy than the variables format, ease of use and timeliness.

Research limitations/implications

There were a small number of participants (122) from a single city in New Zealand evaluating a single software application.

Practical implications

Given the increased availability and range of accounting applications for small business, these findings help explain factors which might influence software selection decisions. This study also provides a platform for researchers to extend this research to other cloud-based accounting software applications in their academic research. These findings may also provide software developers with functionality suggestions to be included in future software development.

Social implications

These findings identify the perceived importance of the factors used to evaluate cloud-base accounting software.

Originality/value

There has been very little research undertaken to identify factors which influence user perceptions of cloud-based accounting software using a structured EUCS framework.

Details

Pacific Accounting Review, vol. 34 no. 4
Type: Research Article
ISSN: 0114-0582

Keywords

Article
Publication date: 20 September 2018

Emilio Domínguez-Escrig, Francisco Fermín Mallén Broch, Rafael Lapiedra and Ricardo Chiva

The purpose of this paper is to provide empirical evidence of the relationship between end-user computing satisfaction (EUCS) and radical innovation, using organizational learning…

Abstract

Purpose

The purpose of this paper is to provide empirical evidence of the relationship between end-user computing satisfaction (EUCS) and radical innovation, using organizational learning as an explanatory variable.

Design/methodology/approach

An empirical study was conducted in a population of 402 Spanish companies. A sample of 251 valid questionnaires was obtained. Structural equations were used to validate the proposed hypotheses.

Findings

Organizational learning capability fully mediates the relationship between EUCS and radical innovation.

Research limitations/implications

The sample of companies is heterogeneous in terms of size, sector, age and market share. The study uses single informants.

Practical implications

Results highlight the need to implement adequate information systems to promote radical innovation. In addition, it is necessary to facilitate organizational contexts that encourage dialogue, experimentation, risk-taking, participative decision-making and openness to the external environment.

Originality/value

This research contributes to the study of alternative antecedents of radical innovation by highlighting the importance of EUCS.

Details

Industrial Management & Data Systems, vol. 118 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 5 September 2016

Wagner Junior Ladeira, Fernando De Oliveira Santini, Cláudio Hoffmann Sampaio, Marcelo Gattermann Perin and Clécio Falcão Araújo

The purpose of this paper is to present a systematic framework with a meta-analytical approach to distinguish various types of antecedents and consequences of satisfaction in the…

3413

Abstract

Purpose

The purpose of this paper is to present a systematic framework with a meta-analytical approach to distinguish various types of antecedents and consequences of satisfaction in the banking sector.

Design/methodology/approach

The authors conducted searches in 13 databases and analysed 811 relationships in 210 articles. For the quantitative data analysis, the authors used the coefficient of correlation r as a metric variable to measure the effect size of the studied scope variables.

Findings

The findings of this meta-analysis demonstrated ten dimensions that directly influence satisfaction in the banking sector: a bank’s atmosphere, special treatment and relational benefits, timesaving features, the dimensions and determinants of service quality, customers’ overall perceptions of service quality, end-user computing, service recovery, external factors, strategic orientation and behavioural outcomes. These ten dimensions were derived from 55 variables.

Research limitations/implications

This meta-analysis reviewed relationships found worldwide in the literature, expanding and improving the current knowledge. It identified ways that research on satisfaction in the banking sector is lacking and presents suggestions for the elaboration of new studies to allow future researchers to better define their agendas.

Practical implications

The results show that managers should care about satisfaction because it results from the consumer’s banking experience. The ten dimensions affect satisfaction to differing degrees.

Originality/value

This research tested the impact of the antecedents and consequences of satisfaction in the banking sector and presented important results through this meta-analytical review. This meta-analysis contributes to the marketing literature, with a set of empirical generalizations, including relationship coefficients and calculated fail-safe numbers.

Details

International Journal of Bank Marketing, vol. 34 no. 6
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 12 February 2018

Ramon Faganello Fachini, Kleber Francisco Esposto and Victor Claudio Bento Camargo

The purpose of this paper is to present a new framework for designing and implementing simple but effective advanced planning and scheduling (APS) systems in glass container…

1022

Abstract

Purpose

The purpose of this paper is to present a new framework for designing and implementing simple but effective advanced planning and scheduling (APS) systems in glass container industry by means of spreadsheets.

Design/methodology/approach

The conceptual framework for APS system design is developed by integrating principles of end-user computing and mixed-integer programming (MIP). This framework comprises the APS implementation and its integration with enterprise resource planning systems. Such a proposal is applied in a real-world glass bottle manufacturer and its performance assessment is carried out by using metrics of the well-known supply chain operations reference (SCOR) model.

Findings

The case study shows that the framework application can improve the responsiveness of glass container supply chain (SC) as well as reduce significantly SC planning costs. A further assessment of the end-user computing satisfaction highlights the general acceptance of the framework.

Practical implications

The proposed framework can assist glass industry managers and practitioners to solve their complex production planning problem since custom solutions are not available for this sector. Another important implication is the possible generalization of the framework given that MIP models for production planning are currently available in the literature for different industries.

Originality/value

On the one hand, the new framework successfully integrates concepts of end-user computing and MIP bridging the gap between theory of aforementioned areas and their practical applications. On the other hand, the paper contributes to the scarce literature on performance evaluation of APS systems and their impact on production system performance. The novel APS gain analysis based on SCOR metrics ensures that the system potential benefits are aligned with the modern concepts of supply chain management.

Details

Journal of Manufacturing Technology Management, vol. 29 no. 3
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 11 April 2016

Maria del Carmen Suarez-Torrente, Patricia Conde-Clemente, Ana Belén Martínez and Aquilino A. Juan

The purpose of this paper is to improve and facilitate the work of developers and usability evaluators by providing an adaptable and effective support. A well-defined set of…

1074

Abstract

Purpose

The purpose of this paper is to improve and facilitate the work of developers and usability evaluators by providing an adaptable and effective support. A well-defined set of criteria and a range of evaluation values for each criterion as well as a complete websites classification, will guide evaluators. A usability percentage and a list of prioritized criteria, adapted to the type of website by a new usability metric, will help developers to improve the website. This improvement will increase the degree of web user satisfaction.

Design/methodology/approach

Having established and validated a new usability evaluation framework, several usability tools have been analyzed. None of them totally fulfills the requirements of the evaluation framework. As a result of being unable to customize any of them, a new one has been developed. A study of 42 enterprise websites in an economically depressed region of Europe was performed using the new tool. This study involved 42 evaluators and 118 web users. Users have evaluated the websites before and after the redesign. A end-user computing satisfaction model-based questionary was used to collect data about end-user satisfaction. The results validate the proposal.

Findings

The study confirms that the proposed tool provides valuable information during the process of web development, evaluation and redesign. In adittion, it reveals that improving websites usability by ensuring criteria compliance has a positive effect on web users satisfaction.

Originality/value

Unlike previous purposes, the proposed tool allows to evaluate any type of website with a well-defined set of evaluation criteria and specific criteria values. As outcomes, the tool provides the website usability degree and a list of criteria ordered by priority repair. These results are adapted to the specific type of website. This makes easier and more effective the redesign of the evaluated website.

Details

Online Information Review, vol. 40 no. 2
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 21 March 2023

Memoona Iqbal and Muhammad Rafiq

The purpose of this study is to execute the application of confirmatory factor analysis in structural equation modeling, to investigate the reliability and validity of the…

Abstract

Purpose

The purpose of this study is to execute the application of confirmatory factor analysis in structural equation modeling, to investigate the reliability and validity of the proposed integrated digital library user success (IDLUS) scale in academic digital library computing information system in the area of information management and systems.

Design/methodology/approach

The study analyzed 355 valid responses (MPhil and PhD) from the largest and oldest public sector university in Pakistan. Sample selection was calculated through a stratified random sampling technique from the four faculties of the University of the Punjab. The instrument was constructed based on the available two digital library and information system success models. The first model is Jung’s (1997) digital library user success model that is further composed of flow model (1977), end user computing satisfaction model (1987) and Joshi’s overall user satisfaction model (1990). Similarly, the second model is DeLone and McLean’s reformulated information system success (2003) theory. The question items used a five-point Likert scale and executed regression weights, standardized regression weights, convergent validity, variance extracted, construct reliability and discriminant validity to infer results.

Findings

Findings show that the IDLUS scale has excellent validity and reliability estimates.

Research limitations/implications

The study has theoretical implications for researchers and practical implications for information system developers.

Originality/value

To the best of the authors’ knowledge, this scale is the first-ever effort to measure the digital library user success in the context of Higher Education Commission-National Digital Library of Pakistan. Therefore, there was a dire need to conduct the psychometric analysis of the scale to examine the model fit statistics on the current sample in the particular cultural norms. Scale is based upon human factors taken from various Web success and information system success models from the fields of human–computer interaction information systems and computer-mediated communication.

Details

Global Knowledge, Memory and Communication, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9342

Keywords

1 – 10 of over 3000