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Wine producers and marketing professionals increasingly recognize the significance of online wine reviews. Emotions have long been acknowledged as influential in online review behaviors. However, considering the multisensory nature of the wine experience, consumers’ wine expertise also plays a substantial role. Hence, this study aims to examine the online review behaviors exhibited by wine consumers through the dual lens of wine expertise and emotionality.

Two studies were conducted to address the research question. Study 1 explored the relationship among expertise, emotionality and review behaviors using a panel data model, with a data set consisting of 4,600,922 reviews from Vivino.com. Study 2 used a multigroup structural equation modeling (SEM) analysis using data obtained from an online survey. Study 2 aimed to investigate the interactive impact of emotionality and expertise on online review intention mediated by customer engagement.

The findings from Study 1 demonstrated a positive correlation between emotionality and online wine reviews. In addition, expertise displayed a bell-shaped relationship with both emotionality and online wine reviews. Study 2, in turn, uncovered that novices and experts experienced a direct influence of emotionality on their review intentions. In contrast, for those classified as ordinary, the influence of emotionality on review intention occurred indirectly through the mediation of customer engagement.

This paper extends the current literature on online wine review by integrating the effect of emotion and expertise on online wine review behaviors, expanding the examination of Dunning–Kruger effect in the wine literature. It also adds value by introducing emotionality and the Evaluative Lexicon into the hospitality literature, extending the measurement of emotion from valence and extremity to a third dimension, emotionality, in hospitality and wine domains.

Firms have begun to introduce virtual agents (VAs) in service encounters, both in online and offline environments. Such VAs typically resemble human frontline employees in several ways (e.g. the VAs may have a gender and a name), which indicates the presence of an assumption by VA designers – and by firms that employ them – that VA humanness is a positively charged characteristic. This study aims to address this assumption by examining antecedents to perceived humanness in terms of attribution of agency, emotionality and morality, and the impact of perceived humanness on customer satisfaction.

A questionnaire was distributed online to participants who had been interacting with existing VAs, and they were asked to focus on one of them for this study. The questionnaire comprised measures of antecedents to perceived humanness of VAs, perceived humanness per se and customer satisfaction. A structural equation modeling approach was used to assess associations between the variables.

Attributions of agency, emotionality and morality to VAs contributed positively to the perceived humanness of the VAs, and perceived humanness was positively associated with customer satisfaction.

Additional humanness capabilities should be explored in further research.

Firms using VAs in service encounters should make attempts to maximize perceived VA humanness, and this study shows that it may be beneficial if such attempts comprise signals that VAs have agency, emotionality and morality.

By examining VAs in terms of a set of fundamental human capabilities, the present study contributes to existing research on human–VA service encounters, which to date has focused on more superficial VA characteristics (such as if the VA has a face and gender).

In this empirical study, I describe how Muslim women leading American Islamic schools demonstrate emotionality by managing their own emotions and the emotions of others as core components of leadership practices. Using the lens of critical feminist studies, this research makes private emotional expressions a site for critical analysis of social, cultural and political influences that reflect patriarchal power imbalances and rising anti-Muslim sentiment. Through a national analysis of 13 interviews of Muslim women school leaders, centering their everyday leadership experiences as qualitative data, I found that these women skillfully managed emotions as both a demonstration of their faith and a professional effort to advance their school communities. The following themes emerged from the data as evidence of emotionality within American Islamic schools: (a) emotions as nurturing; (b) emotions as burdens; (c) emotional fluency and (d) emotions as resistance. This study expands the scholarship of critical feminist studies that examine the intersections of emotionality and leadership, by adding the voices of Muslim women school leaders who expertly manage emotions across cultural boundaries, through a difficult political environment, and as an embodiment of prophetic principles.

The purpose of this paper is to advocate the employment of “bounded emotionality”, as borrowed from organisational studies on emotionality, as an alternative framework to examine and understand entrepreneurial behaviour and practice.

The authors review the debate and trends in entrepreneurship research with particular regard to structure and agency. They then argue that the application of Mumby and Putnam's concept of “bounded emotionality” strengthens the critical tradition and particularly contributes to that strand which utilises Giddens' structuration theory by explicitly treating the emotional aspects of entrepreneurial behaviour that operate outside the consciousness of individual agency.

The adoption of an alternative methodological framework, involving “bounded emotionality”, within a broad socio‐cutural and political‐economic perspective, can assist policy makers to rethink their generalised approach to the design and implementation of specific programmes and initiatives to support entrepreneurial development in favour of devising alternative approaches to fit particular contexts and localised settings.

This theoretical paper contributes to the critical debate in entrepreneurial research, which advocates the need for an alternative, more socialised approach that attempts to account for the relationship between social structure and individual entrepreneurial action.

The paper contains the first attempt to apply the concept of “bounded rationality” to entrepreneurship research.

In the tourism industry, immersive technologies become increasingly vital, amplifying traveler experiences and industry growth. By studying “e-booking” applications prevalent in hotels, this study aims to analyze the impact of integrating an anthropomorphic virtual agent (AVA) on user perceptions of humanness and service usage intent.

Two experiments were conducted to examine the effects of using an AVA and explain the psychological mechanism of how AVA’s attributes increase intention to use “e-booking” application.

The results highlight the positive influence of AVA on the intention to use. They illustrate the psychological mechanism of how AVA’s attributes (agency and emotionality) influence perceived humanness and intention to use. More specifically, the results indicate that perceived humanness mediated the effect of an AVA on intention to use.

Further research should delve into additional capabilities related to humanness.

This study provides useful insights for hotels’ managers about incorporating AVAs in digital services to enhance the perceived humanness of AVAs. The findings suggest that such efforts could yield benefits, especially when they involve conveying that AVAs possess agency and emotionality.

To the best of the author’s knowledge, this study is the first to investigate how AVA impacts hotel human–computer interaction. It examines agency and emotionality features on humanness perception and behavioral intent. It also guides successful digitalized hotel service development and design, expanding existing research on human–virtual agent digital services, which mainly focuses on superficial traits like face and gender.

The present study aims to examine the influence of emotional content and gender pertaining to victim impact statements (VIS) on sentencing outcomes.

The authors used a 2 (emotionality)×2 (participant gender)×2 (victim gender)×2 (statement gender) factorial design. Participants (n=715) read a crime vignette and corresponding VIS, and completed questionnaires pertaining to sentencing recommendations, legal attitudes, and levels of emotional empathy (counterbalanced).

Results indicated that participant gender was related to the emotional appeal of the VIS, and ratings of punishment severity. Emotional empathy was positively associated with perceptions of credibility and emotionality. Higher legal attitudes scores were positively correlated with higher minimum sentences, ratings of credibility, emotional appeal, as well as more severe punishments.

This study has important implications with respect to perceptions of VIS in relation to how emotional they are, who the victim is, who the statement is written by, and who hears the statement. Given the lack of previous research in this area, the study provides data that warrant further investigation.

The purpose of this paper is to examine temperament differences, notably effortful control and negative emotionality, and correlates that distinguish between homicide, violent sexual and other violent juvenile offenders. Exploring heterogeneity among violent offenders is relevant to intervention strategies and policy implications.

Demographic measures, temperament constructs and individual risk factor indicators were assessed across 30,303 violent juvenile offenders (including 397 homicide offenders) in Florida to assess their ability to distinguish among violent juvenile offender subgroups.

Analyses demonstrated temperament constructs distinguish among classifications of violent juvenile offenders with effortful control differentiating homicide and violent sexual offenders from other violent offenders, and negative emotionality distinguishing violent sexual from other violent offenders, with youth having greater negative emotionality and less effortful control being non-sexual violent offenders. Homicide offenders were more likely to be older, male and had histories of gang membership and weapon/firearm offending than other violent offenders, and evidenced greater negative emotionality than violent sexual offenders.

The differences across violent youthful offender subtypes suggest heterogeneity among violent offenders with distinct correlates more predictive of some subtypes than others. Additionally, the temperament constructs of effortful control and negative emotionality are useful in distinguishing violent offender subtypes, which points toward differing intervention/treatment strategies.

In the early 1980s, the term “new leadership” was used to describe and categorize a number of new approaches to define leadership; one of the most important being transformational leadership. Transformational leadership is presented in the literature as different from transactional leadership. Whereas transactional leadership is defined as an exchange of rewards for compliance, transformational leadership is defined as transforming the values and priorities of followers and motivating them to perform beyond their expectations (Yukl, 1998). Transformational leadership enables followers to transcend their own self-interests for a collective higher purpose, mission, or vision and to exceed performance expectations. Transformational leaders communicate a compelling vision of the future, provide symbols, and make emotional appeals to increase awareness of mutual goals, encourage followers to question traditional ways of doing things; and treat followers differently but equitably on a one-to-one basis (Avolio et al., 1999). Previous research has shown that these transformational behaviors are related to leadership effectiveness (Lowe, Kroeck, & Sivasubramaniam, 1996).

This study explores whether and how four main factors of short-branded video content (content matching, information relevance, storytelling and emotionality) facilitate consumer engagement (likes, comments and shares), as well as the moderating effect of the release time (morning, afternoon and evening) in such relationships.

This study uses Python to write programs to crawl relevant data information, such as consumer engagement and short video release time. It combines coding methods to empirically analyze the impact of short-branded video content characteristics on consumer engagement. A total of 10,240 Weibo short videos (total duration: 238.645 h) from 122 well-known brands are utilized as research objects.

Empirical results show that the content characteristics of short videos significantly affected consumer engagement. Furthermore, the release time of videos significantly moderated the relationship between the emotionality of short videos and consumer engagement. Content released in the morning enhanced the positive impact of warmth, excitement and joy on consumer engagement, compared to that released in the afternoon.

The findings provide new insights for the dissemination of products and brand culture through short videos. The authors suggest that enterprises that use brand videos consider content matching, information relevance, storytelling and emotionality in their design.

From a broader perspective, this study constructs a new method for comprehensively evaluating short-branded video content, based on four dimensions (content matching, information relevance, storytelling and emotionality) and explores the value of these dimensions for creating social media marketing success, such as via consumer engagement.

The purpose in writing this paper is to highlight the lack of knowledge of many who are involved in capacity assessments, especially non‐professionals such as carers of the learning disabled, and the view that current guidance for capacity assessments does not take into account issues of emotionality.

The approach is to discuss current guidance and practice, and to offer academic criticism and explanation.

The findings include the discovery that the Mental Capacity Act 2005 Code of Practice suggests that healthcare professionals and family/carers may undertake assessments of decision‐making capacity, yet the guidance it provides for their doing so overlooks salient issues. Many of those involved in the daily lives of those, who may lack decision‐making capacity (and thus be seen as legally incompetent) such as the learning disabled, demented, mentally ill and neurodiverse, must decide whether to respect their decisions as competent, or to disregard the decisions on the grounds of incompetence and to act in the person's best interests. As many will lack training in their clinical and legal responsibilities and liabilities, it is crucial that they, and those they care for, are protected by not only an increased knowledge of mental capacity legislation and practice, but also how it may apply to questions of emotionality and neurodiversity.

This paper expands and builds on the authors' previous research into including emotionality in assessments of capacity, and will be of use to practitioners in the field of learning disability, and other psychiatric specialities.