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Religiousness is evident in every aspect of life, and its impact on construction project performance is undeniable. However, little has been done to fully understand the influences one's religiosity has on performance factors. This paper aims to explore the influence of religious elements on performance factors in the Ghanaian construction industry (GCI).

Using a desk survey and closed-ended questionnaire, data were obtained from the three religious' bodies (Christianity, Islamic and Traditionalist) in Ghana. The analysis of the collected data was done using mean score ranking and regression analysis.

It was revealed that most of the religious bodies were aware of the presence of the seven factors identified for measuring construction project performance. The findings suggested that there was a significant and positive relationship between the religious elements (of all the three religions) and cost as well as schedule performance. Islam recorded the highest relationship in influencing public construction project performance relative to cost performances. Specifically, 1% increase in Islamic elements accounted for an 82.7% increase in cost performance. Traditionalists and the Christian religion had minimal significance in influencing cost performance. Furthermore, a 1% progress in Islamic elements accounted for a 45.8% increase in the schedule performance of construction projects and among construction professionals.

This study has provided better understanding of the religious views on project performance. This research has also provided pragmatic directions to project stakeholders to encourage religious groups to take critical look at the other performance factors that were seen not to be significant.

This paper represents a novel attempt to measure the influence of religious elements on project performance factors in the construction industry. A key contribution to the body of knowledge is that the study has proven that religious element has tendencies to influence cost performance and schedule performance in the construction industry.

This paper seeks to investigate the impact of intellectual capital elements on business performance, as well as the relationship among intellectual capital elements from a cause‐effect perspective.

The partial least squares approach is used to examine the information technology (IT) industry in Taiwan.

Results show that intellectual capital elements directly affect business performance, with the exception of human capital. Human capital indirectly affects performance through the other three elements: innovation capital, process capital, and customer capital. There also exists a cause‐effect relationship among four elements of intellectual capital. Human capital affects innovation capital and process capital. Innovation capital affects process capital, which in turn influences customer capital. Finally, customer capital contributes to performance. The cause‐effect relationship between leading elements and lagged elements provides implications for the management of firms in the IT industry.

The model proposed in this study is applicable to the high‐tech IT industry. Modification of the proposed model may be needed in applying this model to other industries.

This study helps management identify relevant intellectual capital elements and their indicators to enhance business performance.

This paper is a seminal work to propose an integrated cause‐effect model to investigate the relationship among elements of intellectual capital for IT in Taiwan.

Post-occupancy evaluation (POE) of office buildings, accommodating large number of users, is significantly demanded, to ascertain the provision and upkeep of users' requirements. This paper presents the findings of a POE of an office building located in Saudi Arabia, as a case study.

A mixed approach of qualitative and quantitative research activities were conducted to achieve the objective of this study. Previous studies were analyzed to identify 28 performance indicators, grouped under seven technical and functional performance elements in office buildings. A walkthrough served to gain familiarity with the building, and identify the obvious performance defects. Interviews were conducted to solicit the users' perceptions about the performance elements, and initiate discussions based on the findings of the walkthrough. A user satisfaction survey was then deployed to quantify the user's feedback on the performance of the building.

Users of the case study office building were generally satisfied with all the technical performance elements, except visual comfort. They were also dissatisfied with two functional performance elements, namely office layout and building equipment.

Recommendations were developed to improve the performance of the case study building. The approach followed and the defined indicators can be of practical value to design professionals, administrators and facilities managers, responsible for the design and operation of office buildings.

Office buildings are valuable business capital for their corporate organizations. This study contributes to the facilities management literature, through providing a systematic approach for the quality and performance appraisal of the performance elements of office buildings.

A method for the development, validation and refinement of a performance measurement tool for retail store managers in Australia and Singapore is presented. This tool is based on a set of performance elements – measurable task‐related activities and behaviours – that, when combined, define the performing manager. While organisations in both countries were found to concur on the 50 performance elements which should constitute the overall measurement tool, the importance attached to several of the elements differed significantly between the two countries. This difference is a significant determinant of the transferability of retail management skills between the two cultures and has wider implications for the internationalisation of the retail environment where management from different cultures are required to co‐exist within a single retail organisation.

The purpose of the research is to shed light on the question of how elements of a partnership system interact to provide a basis for an enhanced performance management framework.

A structured literature review is followed by a longitudinal case study (action research), which combines qualitative and quantitative analyses. Observations over time, documents such as contracts, joint agreements, meeting agendas and minutes, personal conversations and in‐depth interviews were mainly used, with quantitative measurement of operational and relational performance. For an in‐depth analysis of interdependencies, a systemic perspective based on an interaction analysis of relevant elements of the partner management system was adopted.

The paper draws upon real‐life data from service partnerships in the automotive industry. Combining a longitudinal multi‐dyadic approach with action‐based research makes it a unique opportunity to reveal insights into the development of performance‐based partnerships. The paper illustrates enablers, limitations, and conflicting circumstances in partnering highlighting the role of incentives and derives propositions for a comprehensive framework for a performance‐oriented partner management.

Owing to the limited number of case studies, this research is considered mainly exploratory. The presented case study is an essentially illustrative example of the implementation and development of performance‐oriented partnerships. The insights provide a better and deeper understanding of the dynamics of forming partnerships in reality, especially limitations and pertinent expectations regarding performance management in partnerships. There remains a need for further research for success‐related dimensions and antecedents of partnering concepts in a general industry approach.

The paper draws upon real‐life data from service partnerships in the automotive industry. Combining a longitudinal multi‐dyadic approach with action‐based research makes it a unique opportunity to reveal insights into the development of performance‐based partnerships. The paper illustrates enablers, limitations, and conflicting circumstances in partnering highlighting the role of incentives and derives propositions for a comprehensive framework for a performance‐oriented partner management.

Building on recent theoretical insights from the institutional logics perspective, we examine organizational dynamics in the loosely coupled field of corporate diversity management to develop a theory of the process of logic instantiation. We consider a case in which firms subscribed to the same institutional logic, the business performance logic for diversity management, but varied in adoption of diversity mentoring practices. Employing an inductive and iterative approach to analyze over 50 interviews with diversity managers at large U.S. corporations, we explain how four organizational factors mediated the process of logic instantiation in these firms: (1) the diversity manager’s interpretation and framing of the business performance logic, (2) the formal diversity goals of the firm, (3) the relative organizational power of the diversity manager, and (4) the accepted definition of “diversity.” We discuss implications for theories of social action and diversity management.

Building on recent theoretical insights from the institutional logics perspective, we examine organizational dynamics in the loosely coupled field of corporate diversity management to develop a theory of the process of logic instantiation. We consider a case in which firms subscribed to the same institutional logic, the business performance logic for diversity management, but varied in adoption of diversity mentoring practices. Employing an inductive and iterative approach to analyze over 50 interviews with diversity managers at large U.S. corporations, we explain how four organizational factors mediated the process of logic instantiation in these firms: (1) the diversity manager’s interpretation and framing of the business performance logic, (2) the formal diversity goals of the firm, (3) the relative organizational power of the diversity manager, and (4) the accepted definition of “diversity.” We discuss implications for theories of social action and diversity management.

The purpose of this paper is to develop a methodology for evaluating the quality of an organization’s performance management system.

The paper presents a theoretical development based in extant literature, using a field study to illustrate the application of the methodology in assessing the quality of the performance management system of the case company.

The study presents performance management systems as a network of interconnected elements instead of elements that follow a lineal sequence. The more consistently aligned the elements of this network, the more likely it is to be able to influence behaviours and decisions in desirable ways.

The development requires its use by practitioners and researchers assessing the performance management systems of organizations to assess further implications. It stresses the need to differentiate the purpose of performance management systems from the objectives of the organization.

The tentative application of the methodology suggests that it provides a helpful tool for practitioners and researchers to assess the functionality of systems in place and to identify opportunities for improvement.

The methodology overcomes the two limitations of previous studies. First, it uses a holistic approach and does not focus on specific tools; second, it assesses the quality of the system, not from future company results that might be influenced by other variables, but from the consistency and alignment of the elements of the system.

The purpose of this paper is to present the findings of a post‐occupancy evaluation of the major technical and functional elements of performance on a type of student housing facilities at the campus of King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia.

The paper analyses published literature to review knowledge areas pertaining to technical and functional performance requirement elements in student housing facilities. Past maintenance work orders for the building were evaluated and analysed for the purpose of identifying frequent and major areas of complaints and discomfort to the occupants. A user satisfaction survey was developed to obtain the students' indicative feedback on their experience with the 48 identified performance elements.

The findings of the survey were analysed and reported to describe the degree of satisfaction with the identified performance elements. The paper examined the extent to which various success factors in the student housing facility had been realised.

A post‐occupancy evaluation can provide valuable feedback to planners, design professionals, housing administrators and facility managers involved in the planning, design and operation of student housing facilities. Post‐occupancy evaluation can assist in continually improving the quality and performance of the student housing facilities they design, construct, operate and maintain.

The purpose of this paper is to present the findings of an indicative assessment of the major technical and functional elements of performance, carried out on the main academic and research library of King Fahd University of Petroleum and Minerals (KFUPM), Dhahran, Saudi Arabia.

Published literature has been analyzed to review knowledge areas pertaining to the performance requirements of academic and research library facilities. A questionnaire was developed to obtain the users' feedback on their experience with the built environment. The findings of the user satisfaction survey were analyzed and reported to describe the degree of compliance with the collected performance requirements. Finally, a plan of action was developed and recommended to improve the performance of the main academic and research library of KFUPM.

The study has determined the values of the satisfaction indices obtained for the 22 elements of performance, and identified the corresponding degree of satisfaction with each of the elements. The study also developed a plan of action to improve the performance of the library.

The main purpose of conducting the assessment was to determine whether or not design decisions made by design professionals are providing the performance needed by users who use the facility. The paper provides a systematic approach to evaluating the technical and functional performance of existing academic library facilities. It is of practical value to library administrators and facility managers responsible for day‐to‐day operations of such facilities.