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Article
Publication date: 8 May 2023

Himanshu Bagdi, Hemantkumar P. Bulsara, Deepthi Sankar and Latika Sharma

This study aims to identify factors affecting Generation Z (Gen-Z)’s online learning (OL) behavioural intention (BI) using the extended technology acceptance model by…

Abstract

Purpose

This study aims to identify factors affecting Generation Z (Gen-Z)’s online learning (OL) behavioural intention (BI) using the extended technology acceptance model by investigating gender differences in the BI of Indian students to adopt OL.

Design/methodology/approach

The proposed model was tested on 284 students from a higher education institution (HEI) in Gujarat, India, using the partial least square–structural equation modelling. Further, the subgroup analysis was conducted using Statistical Package for Social Sciences (SPSS) to determine male and female OL adoption variances.

Findings

Based on the research findings, all the constructs positively influence the BI of Gen-Z to adopt OL, except the influence of information technology infrastructure (INF) on perceived usefulness (PU). However, no substantial difference was observed in the BI adoption of OL amongst males and females. Also, when gender was kept as a moderator between computer self-efficacy (CSE) and PU, and INF and perceived ease of use (PEU), no substantial difference was observed in the OL of Gen-Z.

Research limitations/implications

The study will benefit HEIs and associated government departments from a deeper understanding of Gen-Z’s BI to speed up deployment and consider key elements essential while considering OL.

Originality/value

This article found major determinants of Gen-Z’s BI to adopt the OL in HEI. To the best of the author’s understanding, this is amongst the few studies to explore these ideas in the context of India. The uniqueness of the topic has been brought to light by the fact that “gender” has been employed as a moderator between attitude and BI, INF and PEU, and CSE and PU.

Details

International Journal of Educational Management, vol. 37 no. 3
Type: Research Article
ISSN: 0951-354X

Keywords

Article
Publication date: 12 July 2011

K. Srinivasa Reddy, V.K. Nangia and Rajat Agarawal

The purpose of this paper is to investigate the literature and statistical data on the Indian takeover code cum open offers market and break up the historical changes in takeover…

Abstract

Purpose

The purpose of this paper is to investigate the literature and statistical data on the Indian takeover code cum open offers market and break up the historical changes in takeover code into various phases for better understanding and decision making by mergers and acquisitions advisory, legal advisory, merchant bankers, investment bankers, business houses and academia.

Design/methodology/approach

The present study describes literature summary on takeover code and evaluates the growth phase of open offers through trend analysis with respect to amendments in Indian takeover code.

Findings

Since 14 years of takeover code presence in India, it evidences that there is an empirical support on growth phase in the open offers market.

Research limitations/implications

The study is developed on the basis of Indian takeover regulations and Securities and Exchange Board of India takeover code to wake up the public shareholding and regulatory bodies, by better conveyance of historical review at one place.

Originality/value

This study is the first of its kind, dividing the complete history of Indian takeover code into various phases for review and identifying the gaps for future research. Further, the paper investigates and finds various untouched facts and variables in both literature and statistical data on open offers.

Details

International Journal of Law and Management, vol. 53 no. 4
Type: Research Article
ISSN: 1754-243X

Keywords

Article
Publication date: 8 September 2022

Jaspreet Kaur

The purpose of this study was to assess equity investors satisfaction with stockbroker services. Four components emerged from a factor analysis of 14 variables of retail equity…

Abstract

Purpose

The purpose of this study was to assess equity investors satisfaction with stockbroker services. Four components emerged from a factor analysis of 14 variables of retail equity investors’ satisfaction with stockbroker services. According to the findings, these elements have a substantial impact on investors’ trust and confidence in stockbrokers.

Design/methodology/approach

By physically visiting stockbrokers’ offices in Punjab, including Amritsar, Jalandhar, Ludhiana and Mohali, 1,000 questionnaires were distributed to retail equities investors. Stockbrokers were chosen using a simple random selection process due to their large number. Questionnaires were filled out by personally visiting stockbrokers’ offices and handing over surveys, instructing them to fill them out with information from their clients and personally visiting stockbrokers’ offices and instructing their clients to complete the questionnaires. The respondents completed 373 surveys. A total of 45 surveys were determined to be incomplete and were removed from the study. The remaining 328 surveys were used to conduct the analysis. The study uses ordinal regression to assess investors’ trust and confidence in stockbrokers’ services.

Findings

The findings of the study highlighted the importance of variables evaluated by respondents when seeking stockbroker services. These criteria included the accuracy of stockbrokers’ information, the speed with which accounts are settled and the brokers’ willingness to give valuable service to investors. These 14 variables, which measure investor satisfaction with stockbroker services, were subjected to factor analysis. With the use of component analysis, four factors were identified: satisfaction with stockbroker services, stockbroker regulations, stockbroker transactional services and stockbrokers’ image in the eyes of investors, which explained 72.55% of the variation in the data. With the use of ordinal regression analysis, it was discovered that these four criteria have a considerable impact on investors’ trust and confidence in stockbrokers.

Research limitations/implications

The current study, which is being conducted at the state level, might be expanded to include the entire country. It might be possible to look into the impact of retail capital market investment on rural investors. The research might be expanded to include a look at how reforms affect the functioning of stock markets. A study on the awareness of retail investment trends among women investors could be conducted. It is possible to investigate the ramifications of internet stock trading in India. It is possible to investigate the impact of technical innovation on capital markets. In this study, a survey has been conducted, in the future, the behavior of the investors can be observed to analyze whether they are satisfied with the services of stockbrokers or not.

Practical implications

This research would be extremely beneficial to investors who make investment decisions and employ stockbrokers to help them make those selections. Because with the aid of the factors revealed investors can match the service quality of their own intermediary and only if they will be satisfied they will trust their intermediary.

Social implications

This research will aid stockbrokers in providing investors with efficient and effective services. As they will have knowledge about the needs and aspirations of their clients, they will try to render their services as per their expectations. This will ultimately lead to the satisfaction of the retail equity investors, and they will have trust and confidence in the services provided by the stockbrokers. The present study helps the stockbrokers in understanding the fact that the qualitative aspects of their services are crucial for building investors’ trust and confidence otherwise investors will not be satisfied with their services. This study is extremely important for government as well. They can also take cues from witnessed the positive impact of their regulations on the quality of the stockbrokers’ services. This improvement in the quality of stockbroker services has further enhanced the trust and confidence of investors. Regulations are essential for improving the quality of stockbrokers’ services.

Originality/value

This paper reveals that a variety of factors, i.e. satisfaction with stockbroker services, stockbroker regulations, stockbroker transactional services and stockbrokers’ image in the eyes of investors influence retail equities investors’ trust and faith in brokerage services.

Details

International Journal of Law and Management, vol. 65 no. 1
Type: Research Article
ISSN: 1754-243X

Keywords

Article
Publication date: 6 December 2018

Zhen Yan, Dong Jiang, Xiaoming Gao, Can Zhang, Ming Hu, Dapeng Feng, Jiayi Sun, Lijun Weng and Chao Wang

This paper aims to study the tribological behavior of the WS2/oil-impregnated porous polyimide (PPI) solid/liquid composite system, in which both PFPE (perfluoropolyether) and…

Abstract

Purpose

This paper aims to study the tribological behavior of the WS2/oil-impregnated porous polyimide (PPI) solid/liquid composite system, in which both PFPE (perfluoropolyether) and SiCH (silahydrocarbons) oils with different hydrocarbon chains were used, respectively. Lubricating mechanism of the composite system was also explored.

Design/methodology/approach

The tribological behaviors of the WS2 films against the PPI cylindrical pins before and after immersing oil were evaluated under different loads by a reciprocating-type ball-on-disc tribometer.

Findings

The composite system exhibited the low and stable friction coefficient after the running-in stage, and the lubricant oil played a positive effect. It was found that the WS2/PFPE composite system exhibited more excellent lubricating property, although sole SiCH far exceeds PFPE in lubrication. The abnormal phenomenon mainly resulted from the influence of the oil amount. XRD results on the wear track surfaces indicated that PFPE and SiCH oils with different hydrocarbon chains were likely to preferentially adsorb to the edge plane and basal plane of the WS2 crystals, respectively.

Originality/value

In previous studies, liquid lubricants were directly dripped or spin-coated on the solid lubricant surface. Based on its potential advantage in application, the tribological behavior and mechanism of the solid lubricating film/oil-impregnated PPI composite system were investigated in this study.

Details

Industrial Lubrication and Tribology, vol. 71 no. 3
Type: Research Article
ISSN: 0036-8792

Keywords

Article
Publication date: 21 October 2013

Bikash Ranjan Debata, Kumar Sree, Bhaswati Patnaik and Siba Sankar Mahapatra

The purpose of this paper is to develop a comprehensive framework to identify and classify key medical tourism enablers (MTEs) and to study the direct and indirect effects of each…

2324

Abstract

Purpose

The purpose of this paper is to develop a comprehensive framework to identify and classify key medical tourism enablers (MTEs) and to study the direct and indirect effects of each enabler on the growth of medical tourism in India.

Design/methodology/approach

In this paper, an integrated approach using interpretive structural modeling (ISM) and Fuzzy Matrice d'Impacts Croisés Multiplication Appliquée á un Classement (FMICMAC) analysis has been developed to identify and classify the key MTEs, typically identified by a comprehensive review of literature and expert opinion. The key enablers are also modeled to find their role and mutual influence.

Findings

The key finding of this modeling helps to identify and classify the enablers which may be useful for medical tourism decision makers to employ this model for formulating strategies in order to overcome challenges and to become a preferred medical tourism destination. Integrated model reveals enablers such as medicine insurance coverage, international healthcare collaboration, and efficient information system as dependent enablers. No enabler is found to be autonomous enablers. The important enablers like healthcare infrastructure facilities and global competition are found as the linkage enablers. Research in medicine and pharmaceutical science, medical tourism market, transplantation law, top management commitment, national healthcare policy, competent medical and para-medical staffs are found as the independent enablers. Integrated model also establishes the direct and indirect relationship among various enablers.

Originality/value

The research provides an integrated model using ISM and FMICMAC to identify and classify various key enablers of medical tourism in India. In conventional cross-impact matrix multiplication applied to classification analysis, binary relationship of various enablers is considered. FMICMAC analysis helps to establish possibility of relationship among various enablers so that low-key hidden factors can be identified. The low-key hidden factors may initially exhibit marginal influence but they may show significant influence later on during analysis. The uncertainty and fuzziness of relationship among various enablers can be conveniently handled by FMICMAC and expert opinions can easily be captured. This research will help medical tourism decision makers to select right enablers for the growth of medical tourism in India.

Details

Benchmarking: An International Journal, vol. 20 no. 6
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 2 February 2015

Bikash Ranjan Debata, Bhaswati Patnaik, Siba Sankar Mahapatra and Kumar Sree

The purpose of this paper is to identify the dimensions of service quality as well as of service loyalty in the context of medical tourism. It seeks to demonstrate the…

3122

Abstract

Purpose

The purpose of this paper is to identify the dimensions of service quality as well as of service loyalty in the context of medical tourism. It seeks to demonstrate the conceptualization of medical tourism service loyalty (MTSL) construct. This research also attempts to examine the effect of service quality dimensions on service loyalty dimensions of medical tourism.

Design/methodology/approach

The dimensions of service quality as well as of service loyalty are identified using an exploratory factor analysis. Next, the reliability and validity of the quality factors and loyalty factors are established through confirmatory factor analysis using AMOS 18.0 version. The related hypotheses are tested using structural equation modeling (SEM).

Findings

The paper identifies eight-factor construct for medical tourism service quality and three-factor construct for MTSL. It is found that the treatment satisfaction dimension of service quality has positive and significant impact on MTSL. It is also observed that, overall, medical tourism service quality has positive impact on MTSL.

Practical implications

These dimensions of service quality should be viewed as the levers of improving perceived service quality with respect to medical tourism. Examining the service quality dimensions’ impact on customer loyalty for medical tourism sector can offer the industry valuable insights regarding which aspects of the service to focus on in order to improve medical tourist’s satisfaction and loyalty toward the firms.

Originality/value

This paper introduces the concept of service quality and service loyalty in medical tourism sector. In conceptualizing MTSL, the authors propose an integration of behavioral measures, attitudinal measures and cognitive measures. The interrelationship between the service quality construct and medical loyalty construct was established using SEM. This is useful for the healthcare manager to measure the medical tourist’s perceptions of service quality on these dimensions as related to medical tourism performance.

Details

Benchmarking: An International Journal, vol. 22 no. 1
Type: Research Article
ISSN: 1463-5771

Keywords

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