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The purpose of this paper is to investigate the historical contributions of complex innovations (both creative and tactical components) in a formative period in a major Australian department store, David Jones Ltd.

The study uses a context-specific lens to examine complex retail innovation. The study adopts a longitudinal design with the focus on a single firm, which met the inclusion criteria. Data collection was predominately from company archival materials and publicly available documents, including newspapers.

An in-depth analysis of two complex innovations demonstrates the retailer’s successful management of both marketing exploration (innovation) and marketing exploitation of that innovation. Effective marketing requires operational, tactical marketing exploitation to dovetail marketing exploration.

The study is limited to one successful department store. Notwithstanding, there are expectations that the lessons extend to many other retailing organizations.

The practical relevance is clear, with the emphasis on retail innovation (and especially complex innovation) as a basis for both surviving and thriving in an ever-changing marketing environment.

The use of a complex innovation approach is a novel way of examining marketing history. The study concludes that both marketing exploration and marketing exploitation are essential for retail longevity.

This paper aims to contribute to the understanding of the knowledge that Beer's viable system model helps when applied to the study of change processes in organisations.

This paper develops a case study constructed on interviews and shared reflections by the author and a key player in the company. Aspects of the case study are then seen with an epistemological lens.

While it is apparent that ideas, purposes, values or policies depend on resources to happen, this paper argues that it is necessary their embodying in effective relations to succeed creating and producing desirable meanings.

Some forms of embodiment are more effective than others. The viable system model offers embodiment criteria to increase the chances of a successful production of ideas, purposes, values and policies, and the case study shows that for this purpose a limitation is transforming long‐established relationships.

This paper uses a particular and unique situation to illustrate through the viable system model some of the general difficulties that organisations face in achieving desirable transformations.

This remembrance discusses the intellectual climate and circumstances under which David Maines came to the Metro Detroit area in the early 1990s. It discusses his impact on graduate students at Wayne State University and how he met the historian Linda Benson whom he would marry. It chronicles his arrival to the Department of Sociology and Anthropology at Oakland University in Rochester, Michigan in 1997, which provided him a well-deserved academic home after his long 25-year journey in academia. Maines was tenured there in 1998, promoted to full professor in 1999 and chaired the department from 2000–2006.

The case is a secondary sourced case. Information for the case was found from news articles and interviews.

David’s Bridal was a privately held corporation generating $1.3bn in annual revenue and employing over 12,000 employees. David’s Bridal filed bankruptcy not once but twice. This case examines the bridal industry and the environmental factors that led to the two bankruptcies. Bridal dresses are at the top of wedding categories. Environmental factors causing bankruptcy included online competition, reputation as seen through the eyes of the consumer, COVID, and supply chain challenges. David’s Bridal first looked to Jim Marcum to turn the corporation around and when this failed, they created a new management team after the second bankruptcy to save the company.

The case is designed as an interdisciplinary case for undergraduate leadership, advanced accounting or undergraduate strategy courses. The case was tested in MGMT 330: Leading People in Organizations. This case is appropriate for junior- and senior-level students.This case will be used in ACCT 402: Advanced Accounting – a senior-level course. The case gives perspective on going concern opinions and the strategic implications of bankruptcy.Possible textbooks▪ Christensen, T., Cottrell, D. and Budd, C. (2023). Advanced Financial Accounting (13th ed.). McGraw-Hill.▪ Hoyle, J., Schaefer, T. and Doupnik, T. (2024). Advanced Accounting (15th ed.). McGraw-Hill▪ Rothaermel, F. T. (2024). Strategic Management (6th ed.). McGraw-Hill

The purpose of this paper is to use exchange rate theory to compare how white-collar offenders and property offenders rank the severity of various correctional sanctions.

The authors use survey data from 160 inmates incarcerated for white-collar and property crimes in a Midwestern state to compare how white-collar inmates differed from property inmates in ranking the goals of prison and the punitiveness of prison as compared to other alternatives.

White-collar offenders were no different than property offenders in terms of their assessment of the punitiveness of prison compared to the punitiveness of the four sanctions under consideration here. White-collar offenders were significantly more likely than property offenders to believe that the goal of prison is to rehabilitate rather than deter individuals from further crime.

Because the authors defined white-collar offenders by their crime of incarceration, they may have captured offenders who are not truly white-collar offenders. Focusing on offenders who were in prison did not allow them to fully examine whether similarities between white-collar and property offenders can be attributed to adjustment to prison or some other variable.

Alternative sanctions may be useful in punishing white-collar offenders in a less expensive manner than prison. Results suggest white-collar offenders may be more amenable to rehabilitation than property offenders and may not experience prison much differently than other types of offenders.

This research is important because it is the first of its kind to compare white-collar offenders’ views about the punitiveness of prison and the goals of incarceration with those of property offenders.

Outlines a new approach to understanding the impact of service failure and service recovery on customer retention/defection. Reviews current approaches to understanding retention/defection. Considers the causes for customer defection. Illustrates the benefits of the proposed approach, and concludes by stressing the role of defection prevention.

The purpose of this paper is to demonstrate novel techniques for exploring relationship data extracted from social media sites for actionable insights by educators, researchers, and administrators.

The paper demonstrates how non‐programmers can use NodeXL, an open source social network analysis tool built into Excel 2007/2010, to collect, analyze, and visualize network data from social media sites like Twitter and YouTube.

Researchers and education professionals can use NodeXL to explore (a) social networks to identify important individuals and subgroups, as well as (b) content networks to map the underlying structure of a domain and find important content. Illustrative examples are provided using NodeXL to examine followers of a Twitter user focused on open education, as well as a content network of YouTube videos about surgery.

Tools like NodeXL are making network analysis accessible to non‐technical researchers in a variety of fields spanning the sciences, social sciences, and the humanities. Despite their value, network analysis techniques are only as good as the data that underlie them, requiring careful assessment of possible selection biases and triangulation of findings.

Educational institutions and educators can benefit from more systematically analyzing their social media initiatives from a network perspective.

This paper describes some of the techniques and tools needed to make sense of the social relationships that underlie social media sites. As relational data are increasingly made public, such techniques will enable more systematic analysis by researchers studying social phenomena and practitioners implementing social media initiatives.

As the world becomes a global village, sports organisations have begun to extend their markets and fan bases to different groups of customers. David Beckham, a British soccer star with a high profile marriage and much media attention, has endorsed numerous products, thereby becoming an excellent case study for the current trend of athlete endorsement in the international sports industry. The results of this case study provide insights into factors that might influence the success of athlete endorsement.