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Purpose: The scope of this research is to conduct a study on the perceived effectiveness of developments in InsurTech, by determining online use integration in the Maltese insurance market.

Methodology: To do this, the authors employed a self-administered questionnaire to which 471 participants responded on a 5-point Likert scale. We subjected the data collected from this questionnaire to statistical analysis, specifically, exploratory factor analysis (EFA) and multiple linear analysis using the Statistical Package for Social Science (SPSS) version 26.

Results: EFA loaded best on five factors of insurance customers’ perceived effectiveness, which make up the effectiveness model (EM), namely ‘Factor 1 – Internal Process Enhancement’, ‘Factor 2 – Cost-Efficiencies’; ‘Factor 3 – Time-Sensitive Conditions’, ‘Factor 4 – The Contemporary Use of Artificial Intelligence and Marketing in Relation to Customer Service’ and ‘Factor 5 – Customer Relations and Application of InsurTech in Communication’. Moreover, multiple linear regression results show that the perceived effectiveness dimension – EM is statistically significantly related to online use in Malta.

Practical implications: Therefore, it can be argued that the Maltese insurance sector is well prepared to meet the obligations and requirements of the European Green Deal. Findings shed light on the preparedness of the Maltese insurance market to accept innovative green proposals to go online with processes.

Adopting the theoretical framework of Rational Emotive Behavior Therapy (REBT; Ellis, 1962, 1994), we examine the cognitive antecedents of functional behavior and adaptive emotions as indicators of emotional intelligence (EI) and test central assumptions of REBT. In an extension of REBT, we posit that adaptive emotions resulting from rational cognitions reflect more EI than maladaptive emotions, which result from irrational cognitions, because the former lead to functional behavior. The results of the first study using organizational scenarios in an experimental design confirm central assumptions of REBT and support our hypotheses. In a second correlational study we replicate the connection between rational cognitions and EI by measuring real person data using psychometric scales. Both studies indicate that irrational attitudes result in reduced job satisfaction.

At the beginning of the 21st century, multiple and diverse social entities, including the public (consumers), private and nonprofit healthcare institutions, government (public health) and other industry sectors, began to recognize the limitations of the current fragmented healthcare system paradigm. Primary stakeholders, including employers, insurance companies, and healthcare professional organizations, also voiced dissatisfaction with unacceptable health outcomes and rising costs. Grand challenges and wicked problems threatened the viability of the health sector. American health systems responded with innovations and advances in healthcare delivery frameworks that encouraged shifts from intra- and inter-sector arrangements to multi-sector, lasting relationships that emphasized patient centrality along with long-term commitments to sustainability and accountability. This pathway, leading to a population health approach, also generated the need for transformative business models. The coproduction of health framework, with its emphasis on cross-sector alignments, nontraditional partner relationships, sustainable missions, and accountability capable of yielding return on investments, has emerged as a unique strategy for facing disruptive threats and challenges from nonhealth sector corporations. This chapter presents a coproduction of health framework, goals and criteria, examples of boundary spanning network alliance models, and operational (integrator, convener, aggregator) strategies. A comparison of important organizational science theories, including institutional theory, network/network analysis theory, and resource dependency theory, provides suggestions for future research directions necessary to validate the utility of the coproduction of health framework as a precursor for paradigm change.

The purpose of this research was to investigate how Mid South Building Supply, a 100% employee-owned company, survived the Great Recession. Research has found that employee-owned companies are more likely to survive recessions than other companies. Why this happens was unclear. Thus, this research was conducted to learn why this might happen.

The case study approach was chosen to uncover the causes because this approach has played a significant role in uncovering organizational phenomena. Moreover, the industry was chosen because of the vulnerability of firms in it to recessionary forces.

Mid South uses practices that enhance both financial and psychological ownership. Prior research has suggested that both are important.

Case study research is limited because only a single frim is investigated. Thus, additional studies need to be performed to confirm the results.

Although this is a single case study, the practical implication is that enterprises that want to improve their probability of surviving should apply the findings of this study.

Firms that provide employment stability to employees are more likely to survive. In turn, research would suggest that this is associated with greater family and community stability.

Whereas prior studies have used across-industry data to find that employee-owned firms are more likely to survive recessions than others, what such firms do differently was unclear. A literature review failed to reveal a prior study that looked at the internal practices that may cause this to happen.

Purpose – Hospitals need to determine if an international patient department is a necessity to communicate with and manage international patients.

Design/Methodology/Approach – A benchmarking instrument was created to assess the level of professionalism in managing international patients, including reviewing and validating processes by two university hospitals, professionals, and an expert panel.

Findings – First, the differences between the hospitals depended on the will of the hospital to engage in such activities. Second, the differences depended on the embedding national context in which the hospital was situated. Further validation revealed the importance of other supportive services, such as cultural sensitivity and language. Finally, the microlevel phenomenon of international patient departments is placed within a macrolevel transnational health region development scheme.

Originality/Value – This study focused on the supply of services with respect to international patient departments, which could be related to efficiency and sustainability on a public health and health systems level.

The paper provides an empirical analysis of the development of and perspectives on industrial relations (IR) in Germany. The first part deals with forms and degrees of institutionalization, which can be used as measures of the maturity and the potential impact of an academic discipline: IR within universities and research institutes, the professional organization, journals, and textbooks. More recent developments are more in line with those in other continental European states than with Anglo-Saxon countries. The weak, slowly progressing degree of institutionalization leads to the conclusion that IR does not constitute a unitary academic discipline. Nevertheless, research and scholarly interest exist. The second part surveys the structure of scholarly research and disciplinary participation. The German case reveals both common and divergent features compared to other countries. An obvious feature of IR is its disciplinary rather than holistic and interdisciplinary character. Empirical research has been less quantitative, and in more recent times less econometrically oriented than in some other countries. Human resource management's (HRM) institutional as well as personal ties with IR are weak and interdisciplinary debates are rare. Another distinctive feature is the large significance of labor law whose study also follows the strict departmentalization of the university structure in Germany. Empirical research in law is still rare and has definitely no solid position within law schools. On the other hand, industrial sociology has had a substantial impact on IR research for several decades and has covered various parts of IR territory. The third part discusses research topics. For quite some time, trade unions and collective bargaining have been the dominant topic. More recently, the focus of interest has shifted from the meso (sectoral or branch) to the micro (enterprise or shop floor) level. Various forms of codetermination, the institutionalized forms of participation in managerial decision-making, have constituted the other traditional research subject. Throughout the 1990s, the process of German unification constituted a “critical juncture” for IR and was an unexpected new topic. More recently, this kind of “unification research” has come to a natural end. Since the early 1990s, there has been a remarkable increase in scholarly work on IR issues concerning employment regulation and governance within the European Union. Last but not least, some traditionally ignored topics are discussed. Numerous labor market-related issues have been of very limited interest for the core of the IR community. Interest in types of atypical or non-standard employment has remained limited. The same limited attention is true for IR in the expanding non-union sector. Another neglected topic is labor relations in the public sector. The outlook discusses future trajectories of IR research. It is argued that the prospects will be encouraging if younger scholars manage to develop a broader, more integrative definition of the field (e.g., “regulation of all aspects of the employment relationship”).