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Article
Publication date: 27 April 2010

Ali Unlu, Naim Kapucu and Bahadir Sahin

Crisis management has gained importance in the policy agendas of many countries around the world due to the increases in the number of natural disasters and terrorist…

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3254

Abstract

Purpose

Crisis management has gained importance in the policy agendas of many countries around the world due to the increases in the number of natural disasters and terrorist attacks. Thus, this paper has two purposes. The first is to illustrate how the Turkish Government's Disaster and Crisis Management System has been developed. The second purpose is to make a qualitative evaluation of the current disaster and crisis management systems.

Design/methodology/approach

Literature review shows that the disaster and crisis management system in Turkey has been developed after tragic events. The paper examines what kinds of initiatives were introduced and what is the trend in shift. After analyzing recent cases and exploring some government initiatives, alternative approaches and suggestions were included.

Findings

Turkey has developed its disaster and crisis management system since 1930, which mostly depended on experiences. The current disaster and crisis management system is governed by a centralized structure which is the responsibility of different ministries. Nonetheless, the system is very weak at local level. Furthermore, participation of non‐profit organizations is very limited at both national and local levels. Thus, coordination and management of first‐response operations during crises are problematic and ineffective. Particularly, the system is not designed for different types of crises such as terrorist attacks.

Practical implications

Crisis management in Turkey needs a more unified and flexible structure to deal with current problems effectively. Further suggestions for better implication are also provided

Originality/value

The effectiveness of the disaster and crisis management system is analyzed in natural and man‐made disasters. Findings show that centralized and decentralized systems have different functions in different situations.

Details

Disaster Prevention and Management: An International Journal, vol. 19 no. 2
Type: Research Article
ISSN: 0965-3562

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Article
Publication date: 1 August 2016

Aruna Apte, Paulo Gonçalves and Keenan Yoho

Both the military and non-military organizations (NMO) bring assets, skills, and capabilities to a humanitarian crisis, however, their capabilities and competencies are…

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1353

Abstract

Purpose

Both the military and non-military organizations (NMO) bring assets, skills, and capabilities to a humanitarian crisis, however, their capabilities and competencies are very diverse. Identification of the specific competencies and capabilities that are core to these types of organizations can enable better planning by both military and NMOs, allowing them to achieve greater effectiveness and efficiency in the humanitarian response. The purpose of this paper is to explore the core capabilities of the military and NMOs engaged in humanitarian operations.

Design/methodology/approach

The work builds on existing literature on the core competency of the corporation. The authors extend the concept of the ability to identify, cultivate, and exploit the core capabilities in the private sector to the organizations that want to respond efficiently and effectively to disasters. The authors develop a core competencies test for such organizations.

Findings

The research identifies the competencies and capabilities that are core to the US military and NMOs for humanitarian assistance and disaster relief. By identifying such abilities the authors establish a vein of research for exploring the role of such organizations to facilitate greater understanding among academics, policy makers, and decision makers in public administration, public health, and international aid.

Originality/value

Existing literature in humanitarian logistics does not adequately address identification of those competencies and capabilities that are core to the military organizations and NMOs and are most needed during the operational life cycle of a humanitarian crisis. In addition to identifying them, the authors compare the core capabilities of the military and NMO.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 6 no. 2
Type: Research Article
ISSN: 2042-6747

Keywords

Content available
Article
Publication date: 26 July 2021

Roshni Pramanik

Twenty-first century crises reaffirm the need of faster mobilization of resources during crises. Without interorganizational collaboration and resource mobilization…

Abstract

Purpose

Twenty-first century crises reaffirm the need of faster mobilization of resources during crises. Without interorganizational collaboration and resource mobilization, organizing efficient response is not possible. Resource mobilization is an essential aspect of response. It ensures a faster and better response. Collaboration between teams of emergency responders may include commonly known boundary spanning activities such as resource sharing, information sharing and communication. The purpose of this paper is to contribute our knowledge of how to organize a better crisis response through collaboration. More precisely, what strategies work as drivers for emergency responder teams during collaboration in crisis scenarios.

Design/methodology/approach

Through design of experiments, using tabletop exercises and online surveys, this study investigates the drivers of collaboration during a crisis scenario. Participants of this study are decision makers and emergency responders from various public actors in crisis management from Sweden.

Findings

Collaboration is essential to manage cross-functional services in normal times, as well as meet the growing needs during crises. In absence of collaboration, boundary spanning activities such as sharing resources or information to provide any kind of service will not be possible. For teams to survive in fast-changing environment, they must be able to adapt to the changing demands accordingly. This paper demonstrates which factors are drivers for emergency responders to mobilize resources, especially during crises. It captures the tension between individual and collective goals in crisis response and highlights the drivers that affect decision-making during crises.

Originality/value

The novelty of the paper lies in its methodology using tabletop exercises, design of experiments as part of Six Sigma toolbox and online surveys in combination with weightage of agreements and disagreements and free text answers. Although scientific research so far has demonstrated the need for collaboration during crises, however, which factors act as drivers for emergency responders to collaborate, is lacking scientific evidence. Incentives for collaboration have not been studied enough. These can tell us which strategies can improve collaboration during crises. This research paper is a scientific contribution in that direction.

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Article
Publication date: 17 February 2012

Gianmarco Baldini, Franco Oliveri, Michael Braun, Hermann Seuschek and Erwin Hess

Humanitarian logistics is an essential element of disaster management and it presents many challenges due to the unique disaster relief environment. The paper describes…

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2221

Abstract

Purpose

Humanitarian logistics is an essential element of disaster management and it presents many challenges due to the unique disaster relief environment. The paper describes the main features and challenges of humanitarian logistics and the potential role of technology. Radio frequency identification (RFID) technology has been increasingly considered to improve the efficiency of supply chain management. Security is an important requirement for disaster management. The purpose of this paper is to propose and describe the application of secure RFID technology to improve the management and security of relief supply chains.

Design/methodology/approach

The paper describes the challenges of disaster of supply chains and how secure RFID can address them in the overall framework of disaster management.

Findings

The paper describes the efficiency of the crypotgraphic algorithm used in the design of the secure RFID, the system architecture and the deployment workflow.

Practical implications

The establishment of a logistics tracking framework based on secure RFID has the potential to greatly increase the effectiveness of future emergency crises response operations.

Originality/value

The originality of the paper is to present the application of secure RFID to the context of disaster management, where the security of supply chains is often not addressed.

Details

Disaster Prevention and Management: An International Journal, vol. 21 no. 1
Type: Research Article
ISSN: 0965-3562

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Article
Publication date: 14 September 2010

Rafael A. Gonzalez

The purpose of this paper is to present the development of a multi‐agent system (MAS) used to simulate a crisis response organization.

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1041

Abstract

Purpose

The purpose of this paper is to present the development of a multi‐agent system (MAS) used to simulate a crisis response organization.

Design/methodology/approach

Following an agent‐based approach, the model is developed using the GAIA methodology and implemented in the Java Agent Development framework.

Findings

The GAIA methodology can be combined with an additional GAIA2JADE process to bridge the gap between design and implementation. Keeping the MAS organization separate from the crisis scenario model enables testing different configurations of the crisis response organization in different scenarios.

Research limitations/implications

The simulation model is provided as proof of concept along with preliminary experiments. Additional detailed experiments and validation are ongoing.

Practical implications

The model can be configured differently to deal with an emergency scenario developed separately, providing a test bed for simulating coordination in crisis response. Such simulation forms the basis for exploring different coordination mechanisms and can also be adapted and extended for training and decision support.

Originality/value

The characteristics of the response organization and the study of structured vs emergent coordination fit with the capabilities and nature of a MAS. The structure and process are useful for modelling similar ad hoc, multidisciplinary organizations.

Details

Business Process Management Journal, vol. 16 no. 5
Type: Research Article
ISSN: 1463-7154

Keywords

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Article
Publication date: 5 December 2016

Nadia Saad Noori and Christina Weber

The purpose of this paper is to introduce a novel approach to studying disaster management operations: the emergence of coordination-clusters in long-term rehabilitation…

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497

Abstract

Purpose

The purpose of this paper is to introduce a novel approach to studying disaster management operations: the emergence of coordination-clusters in long-term rehabilitation projects and innovation dynamics in coordination-clusters.

Design/methodology/approach

The problem addressed is examining the coordination dynamics in long-term rehabilitation operations. A mixed methods research approach was adopted where a combination of qualitative and quantitative techniques was used for data collection and analysis to study the phenomenon of the coordination evolution in long-term rehabilitation projects.

Findings

The results indicate resilience in the behavior of involved actors from different organizations as they re-organize into coordination-clusters and collectively work to overcome the unfolding challenges of long-term rehabilitation projects in areas affected by major disaster.

Research limitations/implications

The results provide some answers to the question of how to map and analyze the phenomenon of coordination-clusters and their consequent coordination dynamics, and thereby steps to redesign the approach to execute long-term rehabilitation projects in places affected by major disasters.

Practical implications

The combination of Actor-network theory and critical incident technique with social network analysis and community detection provides an integrated network-based view of coordination dynamics in long-term recovery operations. Such perspective would broaden the empirical basis for the planning and management of complex disaster management operations.

Originality/value

The results of the research offer a new approach to study coordination dynamics in disaster management operations. The proposed method provides a tool to examine the evolution of processes involved with the recovery phase of a disaster management cycle.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 6 no. 3
Type: Research Article
ISSN: 2042-6747

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Article
Publication date: 8 March 2013

Christiaan Davids, Robert Beeres and Paul C. van Fenema

This paper aims to present a study on the organization of military logistics under “hot” conditions in an expeditionary crisis response operation. The authors' main…

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2311

Abstract

Purpose

This paper aims to present a study on the organization of military logistics under “hot” conditions in an expeditionary crisis response operation. The authors' main research question is: in what way is armed forces logistics sourcing organized in the International Security Assistance Force (ISAF) in Afghanistan?

Design/methodology/approach

To answer their research question, the authors conducted a case study including field research at military sites in Afghanistan. The case study is focused on military organizations that operate in a hostile and ambiguous environment. The authors compare sourcing of three categories of support services, i.e. facilities management, maintenance & logistics and security.

Findings

The authors' results include a systematic overview of the organization of command, logistic and accounting (sourcing) in the ISAF mission, involving multinational military partners and contractors. Second, the authors show how Canada, NATO, The Netherlands, the United Kingdom and the USA sourced the three categories of services mentioned in terms of sourcing profiles. Focusing on contracting, the authors outline which strategies NATO and the countries mentioned used in practice. And finally, differences and similarities are highlighted in the area of funding and accounting.

Research limitations/implications

While the authors' study provides insight in the use of sourcing profiles identified in this paper, more research is necessary to identify criteria for explaining sourcing decisions of armed forces.

Practical implications

The paper provides a systematic overview for practitioners and scholars and enhances manageability and policy development relevant for those who prepare, execute, monitor and evaluate missions.

Originality/value

The authors' paper is one of the first to provide a systematic overview in operational defense sourcing relying on first‐hand field data. This area of study is fragmented and remains mostly closed for non‐military researchers.

Details

International Journal of Physical Distribution & Logistics Management, vol. 43 no. 2
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 27 May 2014

Erik de Waard, Henk W. Volberda and Joseph Soeters

Crisis management entails among other things developing organizational systems that are capable of reacting to unpredictable and different types of crises. It also…

Abstract

Purpose

Crisis management entails among other things developing organizational systems that are capable of reacting to unpredictable and different types of crises. It also involves designing cohesive operational elements to deal with the local dynamics of an actual crisis situation. This challenge of responsiveness – where organizations simultaneously need to react to change demands of different task environments – has hardly been investigated in management theory. The purpose of this paper is to initiate to shed more light on this blind spot.

Design/methodology/approach

Modular organizing and organizational sensing are introduced as key drivers of organizational responsiveness. Based on a large-scale survey among 1,200 senior officers the study investigates how these two variables have influenced the responsiveness of the Netherlands armed forces for crisis response deployment.

Findings

The findings indicate that the level of modularization is an important facilitator of organizational responsiveness. Organizational systems that are made up of semi-autonomous work groups are in a better position to simultaneously live up to the change demands of different environmental levels than organizations that follow a fine-grained modularization approach.

Originality/value

It uses the military crisis response organization as an exemplary case for project-based organzations in general to take advantage of.

Details

International Journal of Managing Projects in Business, vol. 7 no. 3
Type: Research Article
ISSN: 1753-8378

Keywords

Content available
Article
Publication date: 8 December 2020

Abdul-Akeem Sadiq, Naim Kapucu and Qian Hu

The purpose of this viewpoint article is to understand crisis leadership during COVID-19 by examining the decision-making with respect to implementing COVID-19 mitigation…

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1985

Abstract

Purpose

The purpose of this viewpoint article is to understand crisis leadership during COVID-19 by examining the decision-making with respect to implementing COVID-19 mitigation measures, collaboration with stakeholders, and communication strategies of the governors of the States of California, Texas, Florida, and New York in the United States.

Design/methodology/approach

This viewpoint article employs information from the extant literature on crisis leadership and secondary sources to understand the four governor's crisis leadership strategies during COVID-19.

Findings

Governors Gavin Newsom of California and Andrew Cuomo of New York made quicker decisions regarding implementing COVID-19 mitigation measures (e.g. shutting down the economy, mandating physical distancing, issuing stay-at-home orders, mandating wearing face covering in public and issuing a state of emergency) compared to Governors Greg Abbott of Texas and Ron DeSantis of Florida. In addition, all four governors collaborated with state and local governments, private entities, and nonprofits to address COVID-19. Finally, all four governors held some form of briefing on COVID-19 on a regular basis and used different media to get their information out to the public.

Originality/value

This viewpoint article uses decision-making regarding implementation of mitigation strategies, collaboration with stakeholders, and crisis communication strategy to understand governors' crisis leadership during COVID-19.

Details

International Journal of Public Leadership, vol. 17 no. 1
Type: Research Article
ISSN: 2056-4929

Keywords

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Article
Publication date: 30 September 2013

Aikaterini C. Valvi and Konstantinos C. Fragkos

Every unexpected and sudden event (crisis) operates as a threat for an organization's reputation. British Petroleum (BP) came face to face with a crisis on 20 April 2010

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11308

Abstract

Purpose

Every unexpected and sudden event (crisis) operates as a threat for an organization's reputation. British Petroleum (BP) came face to face with a crisis on 20 April 2010 when an explosion in the Deepwater Horizon oil drilling rig caused a huge oil spillage in the Gulf of Mexico. The present case study aims to describe BP's serious communication mistakes with its stakeholders managing a serious hit to BP's reputation.

Design/methodology/approach

The present case study attempts to provide a detailed outline of BP's communication failures by conducting in-depth investigation of secondary data (newspapers, audiovisual material, social network sites).

Findings

BP's crisis communication was a weak link in its crisis management strategy. The lessons to learn are various, both for practitioners and researchers. Practitioners should learn from the leadership, culture and public relations (PR) mistakes made by BP and avoid them in a crisis of their organisation. They should select those strategies that foster their organization's strengths and correct its weaknesses in order to take advantage of external opportunities and counter external threats.

Originality/value

This study could be a valuable asset in communication literature, since BP's PR strategies during this oil spill have not been studied extensively. The communications solutions BP took during the crisis were examined and certain strategies BP should have followed in order to avoid its failed PR plan are suggested, which can help both practitioners and researchers to learn from BP's mistakes and give more attention to communication strategies, which are of critical essence to all crises.

Details

Industrial and Commercial Training, vol. 45 no. 7
Type: Research Article
ISSN: 0019-7858

Keywords

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