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The voluminous body of literature on the management of change, including sub‐areas such as Business Process Reengineering (BPR), Total Quality Management (TQM), and product improvement, implicitly or explicitly propose that company strategic intelligence is a pre‐requisite for change, and that effective information systems (IS) support is a critical requirement for implementing change. While these two hypotheses are exceedingly important, the existing literature contains no empirical evidence supporting them. A field test of how effectively small business organizations are identifying strategic problems and opportunities, how effectively they implement business changes, and use IS technology to do so, was undertaken to empirically test their relationships. Despite the relatively small sample size, the results provide clear evidence about the importance of competitive intelligence and IS support for effectively implementing change in small business organizations. The items used for measuring the main constructs provide further insights into how managers should go about acquiring competitive intelligence and managing IS technology to effectively support business improvements.

Some light is shed on the skills and knowledge needed by international managers. The managers must understand the people and their customs as well as the legislative and legal implications involved in doing business in foreign countries. Also some examples and ideas are presented as to how to avoid or how to approach these markets. These skills if used properly will provide enduring and successful business relationships for the future.

The potential role of higher education institutes is indispensable for realizing the dream of a sustainable future. The purpose of this study is to examine the impact of knowledge-oriented leadership on the sustainable service quality of higher education institutes. Furthermore, it also investigates the mediating role of organizational innovation and psychological empowerment.

Data of this study is collected from 306 faculty members of the public and private universities of Pakistan. Structural equation modeling technique was used for data analysis and testing of hypotheses.

The results demonstrate the positive impact of knowledge-oriented leadership on sustainable service quality. Organizational innovation and psychological empowerment partially mediate the relationship of knowledge-oriented leadership and sustainable service quality.

The policymakers including the higher education commission of Pakistan and university administration are highly recommended to promote a knowledge-oriented leadership style in the higher education institutes to improve innovation and psychological empowerment at the workplace which leads to foster sustainable service quality.

The concept of sustainable service quality in higher education institutes is in the infancy stages in developing countries. There is a dearth of studies that explore the relationship between knowledge management enabler and sustainable service quality. This study attempts to explore the unexplored relationship and extends the literature of higher education institutes and sustainable service quality.

The purpose of this paper is to determine the strategic capabilities that are related to success in five disparate Australian industries.

Five studies were conducted using a generative multi‐stage research approach in order to determine the capabilities that are related to success in the management consulting, advertising and IT industries, legal profession and top 500 listed companies.

There is a clear commonality of capabilities across all studies. These are quality of service, particularly customer service; good leadership and vision, which encourages innovation and creativity; selection and retention of excellent staff with good technical skills; credibility, integrity and honesty; excellent differentiated product(s) or service(s); and adaptability and flexibility. In general the capabilities were significantly related to the organisational success measures.

The study could be extended to other Australian and international industries.

Organisations that develop and implement resources to be proficient in all these capabilities should achieve increased success measured by a mix of hard and soft performance indicators. Our study is differentiated because the drivers and, indeed the indicators, of success have been proffered by executives themselves (not just the literature), who were located in disparate industries. Their views are deemed important because Australia's economy emerged relatively unscathed from the global financial economy and avoided a recession.

As a popular supply chain finance (SCF) strategy, reverse factoring has been widely adopted by buyer firms. However, the extant literature provides scant empirical evidence on the performance effect of reverse factoring. The purpose of this study is to seek to narrow this gap by empirically examining the relationship between reverse factoring and operating performance and the contingency conditions of this relationship.

Based on a sample of 167 announcements of reverse factoring implementation made by publicly listed Chinese manufacturing firms between 2014 and 2018, this paper employs a long-term event study approach to analyze the operating performance effect of reverse factoring as well as the moderating effects of production and innovation capabilities.

The event study results indicate that reverse factoring has a positive effect on buyer firms' operating performance in terms of cost efficiency and operating margin. In addition, both production and innovation capabilities positively moderate the relationship between reverse factoring and operating margin. However, neither of them moderates the relationship between reverse factoring and cost efficiency.

This is the first study that empirically examines the impact of reverse factoring on operating performance based on secondary data. Furthermore, it sheds light on the SCF literature by providing insights into the contingency effects of production and innovation capabilities, which also extends our understanding of the application of extended resource-based view in SCF research.

Gauges the attitudes of Canadian executives towards countertrade with East European trade partners. Discusses the origin, types and scale of countertrade as a portion of world trade, together with a review of the literature. Describes a research study and presents the findings. Offers potential business strategies and responses based on these findings.

The paper aims to provide an overview of the evolution of relationship‐related research in the areas of logistics and supply chain management.

Suggestions are offered for future research on logistics and supply chain relationships.

While the literature related to logistics and supply chain relationships have become increasingly sophisticated over the years, there still remain many opportunities for extending the literature base. Considering the significant implications for business practice, this should be a research priority.

Questions have been raised regarding the long‐term success of many partnership or alliance‐type relationships. Further research is warranted examining success to date, implications for future collaborative‐type relationships, and guidelines for establishing relationships. Other topics include managing relationships and power imbalances, developing appropriate metrics to monitor relationship performance, leveraging the synergy of cross‐firm relationships to develop innovative approaches, and examining the co‐creation of services.

The review of previous literature provided in this paper is intended to provide somewhat of a chronological ordering of research topics and to identify important areas that have contributed to our knowledge base.

I would like to share with you what some of the experiences in globalizing have been at Black & Decker, what some of the choices have been, and what future challenges are seen.

The literature prescribing important determinants of innovation success is grouped into four main areas encompassing strategic leadership, competitive intelligence, management of technology, and specific characteristics of the company's innovation process. Further, industry clockspeed has been considered to be a possible moderator for these determinants of innovation success. While these major areas of study may indeed be important to enhance company innovation and competitiveness, the existing literature on each area is not being shared by researchers in the other areas. That has led until now to the study of models relatively narrow in scope and primarily focused on the particular research area. This study aims to test these constructs as a set of determinants of innovation success and the possible moderating effect of industry clockspeed.

A field test using a mailed questionnaire to collect a relatively large sample has been used to test the proposed model. To eliminate possible multicollinearity among the independent variables, a multivariate regression analysis was used.

The results provide clear evidence about the importance of industry clockspeed as a moderator of the relationships between strategic leadership, competitive intelligence, management of technology, and specific characteristics of the company's innovation process with company success in business innovation. Also, the company's change process as defined here is equally important to low and high clockspeed industries for successfully implementing business innovations.

Despite the relatively broad scope of the proposed model, other factors may also be important and should be included in future studies.

The items used for measuring the main constructs provide further and more specific insights into how managers should go about developing these areas within their organizations.

While the study is grounded in the literature of what until now have been four separate areas of knowledge, it proposed an integrated model for these areas important to business innovation, and empirically tested the model.