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1 – 10 of over 15000This paper provides a deeper examination of the fundamentals of commonly‐used techniques – such as coefficient alpha and factor analysis – in order to more strongly link the…
Abstract
Purpose
This paper provides a deeper examination of the fundamentals of commonly‐used techniques – such as coefficient alpha and factor analysis – in order to more strongly link the techniques used by marketing and social researchers to their underlying psychometric and statistical rationale.
Design/methodology approach
A wide‐ranging review and synthesis of psychometric and other measurement literature both within and outside the marketing field is used to illuminate and reconsider a number of misconceptions which seem to have evolved in marketing research.
Findings
The research finds that marketing scholars have generally concentrated on reporting what are essentially arbitrary figures such as coefficient alpha, without fully understanding what these figures imply. It is argued that, if the link between theory and technique is not clearly understood, use of psychometric measure development tools actually runs the risk of detracting from the validity of the measures rather than enhancing it.
Research limitations/implications
The focus on one stage of a particular form of measure development could be seen as rather specialised. The paper also runs the risk of increasing the amount of dogma surrounding measurement, which runs contrary to the spirit of this paper.
Practical implications
This paper shows that researchers may need to spend more time interpreting measurement results. Rather than simply referring to precedence, one needs to understand the link between measurement theory and actual technique.
Originality/value
This paper presents psychometric measurement and item analysis theory in easily understandable format, and offers an important set of conceptual tools for researchers in many fields.
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Thomas Salzberger and Rudolf R. Sinkovics
The paper investigates the suitability of the Rasch model for establishing data equivalence. The results based on a real data set are contrasted with findings from standard…
Abstract
Purpose
The paper investigates the suitability of the Rasch model for establishing data equivalence. The results based on a real data set are contrasted with findings from standard procedures based on CFA methods.
Design/methodology/approach
Sinkovics et al.'s data on technophobia was used and re‐evaluated using both classical test theory (CTT) (multiple‐group structural equations modelling) and Rasch measurement theory.
Findings
Data equivalence in particular and measurement in general cannot be addressed without reference to theory. While both procedures can be considered best practice approaches within their respective theoretical foundation of measurement, the Rasch model provides some theoretical virtues. Measurement derived from data that fit the Rasch model seems to be approximated by classical procedures reasonably well. However, the reverse is not necessarily true.
Practical implications
The more widespread application of Rasch models would lead to a stronger justification of measurement, in particular, in cross‐cultural studies but also whenever measures of individual respondents are of interest.
Originality/value
Measurement models outside the framework of CTT are still scarce exceptions in marketing research.
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Edward E. Rigdon, Kristopher J. Preacher, Nick Lee, Roy D. Howell, George R. Franke and Denny Borsboom
This paper aims to respond to John Rossiter's call for a “Marketing measurement revolution” in the current issue of EJM, as well as providing broader comment on Rossiter's…
Abstract
Purpose
This paper aims to respond to John Rossiter's call for a “Marketing measurement revolution” in the current issue of EJM, as well as providing broader comment on Rossiter's C‐OAR‐SE framework, and measurement practice in marketing in general.
Design/methodology/approach
The paper is purely theoretical, based on interpretation of measurement theory.
Findings
The authors find that much of Rossiter's diagnosis of the problems facing measurement practice in marketing and social science is highly relevant. However, the authors find themselves opposed to the revolution advocated by Rossiter.
Research limitations/implications
The paper presents a comment based on interpretation of measurement theory and observation of practices in marketing and social science. As such, the interpretation is itself open to disagreement.
Practical implications
There are implications for those outside academia who wish to use measures derived from academic work as well as to derive their own measures of key marketing and other social variables.
Originality/value
This paper is one of the few to explicitly respond to the C‐OAR‐SE framework proposed by Rossiter, and presents a number of points critical to good measurement theory and practice, which appear to remain underdeveloped in marketing and social science.
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Charles D'Haene, Sara Verlinde and Cathy Macharis
Raising standards are leading humanitarians to become increasingly interested in measuring the performance of their supply chain. A few researchers have addressed this topic…
Abstract
Purpose
Raising standards are leading humanitarians to become increasingly interested in measuring the performance of their supply chain. A few researchers have addressed this topic, building on classical measurement theories and trying to identify the salient features of the humanitarian sector. This young body of literature must now be tested against current practice. The paper aims to discuss these issues.
Design/methodology/approach
The practitioners’ perspective is explored through a multiple case study, based on qualitative evidence, within three major humanitarian organizations. Results are discussed using a situation-actor-process – learning-action-performance model of inquiry. Preceding this investigation, a literature review delves into research on humanitarian supply chain performance measurement and presents the most relevant pieces in a general framework.
Findings
Humanitarians have elaborated measures whose essential focus is laid on service level. The more comprehensive approach advocated by researchers has received some consideration but is still poorly implemented. An issue that is given more priority by humanitarians is the accelerated supply chain integration they are going through.
Originality/value
In addition to an unprecedented literature review, this paper offers a comparative study of humanitarian organizations’ practices in the field of supply chain performance measurement. Humanitarian procurement centres, virtually ignored in literature until now, are scrutinized at a turning point of their evolution.
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Manuel Antonio Rivera, Kevin S. Murphy and Jalayer Khalilzadeh
This paper aims to investigate hospitality study abroad experiences as an educational service in which the experience encompasses services that combine tangible and intangible…
Abstract
Purpose
This paper aims to investigate hospitality study abroad experiences as an educational service in which the experience encompasses services that combine tangible and intangible actions that require students to move from the classroom to a practical setting. It empirically investigates the relationship between students’ study abroad, perceived value and perceived sacrifice (monetary and non-monetary) with their overall satisfaction and internationalization intentions.
Design/methodology/approach
A total of 57 students who had completed an international externship experience were contacted and invited to complete an online survey. The online survey gauged the student’s perception of their externship experience, the overall satisfaction and the internationalization intentions. The instrument also gathered demographic information about the participants. The proposed model was estimated by using partial least squares (PLS) path modeling.
Findings
The results indicate that PLS can be used to assess the theory of consumption value for study abroad experiential learning. The results of the hypotheses testing indicate that the value students get and give is a suitable and significant predictor of satisfaction and internationalization. However, students’ satisfaction with their study abroad internship does not predict future internationalization intentions.
Originality/value
This study sheds light on hospitality students’ perceived value, satisfaction and internationalization intentions when they complete a study abroad internship program. The results indicate that the value students get and give is an appropriate and important predictor of satisfaction and attitude toward international education.
研究目的
本论文旨在研究酒店管理专业出国留学的学生体验, 此体验既包括实体化行动又包括非实体化行动, 使学生走出教室, 进行实际操作。本论文实际检验学生出国留学、价值感知、牺牲感知(物质上和非物质上)、以及他们整体满意度和国际化意向。
研究设计/方法/途径
本论文采用在线问卷采样形式, 57名参加出国实习项目的学生为问卷样本。问卷主要衡量了学生出国实习体验、整体满意度、和国际化意向。此外, 问卷还采集了人口统计信息。本论文采用偏最小二乘回归(PLS)路径建模的分析方法来分析数据。
研究结果
分析结果表明PLS可以检验出国体验学习的消费价值理论。 研究结果表明学生得到和给与的价值是一项决定其满意度和国际化意向的指标。然而, 学生对于出国实习的满意度并不能决定其国际化意向。
研究原创性/价值
本论文主要研究了酒店管理专业的学生, 当完成出国留学项目后, 他们的价值感知、满意度、以及国际化意向。研究结果表明学生得到和给与的价值是他们满意度和国际化意向的有效的决定指标
关键词
国际化行为、酒店管理专业实习、体验学习、校外实习、出国留学、价值、满意度
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Bernadette Bouchon-Meunier and Giulianella Coletti
The paper is dedicated to the analysis of fuzzy similarity measures in uncertainty analysis in general, and in economic decision-making in particular. The purpose of this paper is…
Abstract
Purpose
The paper is dedicated to the analysis of fuzzy similarity measures in uncertainty analysis in general, and in economic decision-making in particular. The purpose of this paper is to explain how a similarity measure can be chosen to quantify a qualitative description of similarities provided by experts of a given domain, in the case where the objects to compare are described through imprecise or linguistic attribute values represented by fuzzy sets. The case of qualitative dissimilarities is also addressed and the particular case of their representation by distances is presented.
Design/methodology/approach
The approach is based on measurement theory, following Tversky’s well-known paradigm.
Findings
A list of axioms which may or may not be satisfied by a qualitative comparative similarity between fuzzy objects is proposed, as extensions of axioms satisfied by similarities between crisp objects. They enable to express necessary and sufficient conditions for a numerical similarity measure to represent a comparative similarity between fuzzy objects. The representation of comparative dissimilarities is also addressed by means of specific functions depending on the distance between attribute values.
Originality/value
Examples of functions satisfying certain axioms to represent comparative similarities are given. They are based on the choice of operators to compute intersection, union and difference of fuzzy sets. A simple application of this methodology to economy is given, to show how a measure of similarity can be chosen to represent intuitive similarities expressed by an economist by means of a quantitative measure easily calculable. More detailed and formal results are given in Coletti and Bouchon-Meunier (2020) for similarities and Coletti et al. (2020) for dissimilarities.
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Annika Linsner, Brad Hill, Kirstin Hallmann and Popi Sotiriadou
This study identifies important dimensions of the athlete brand identity construct incorporating the athlete perspective. It also uses Rasch analysis to provide a practical tool…
Abstract
Purpose
This study identifies important dimensions of the athlete brand identity construct incorporating the athlete perspective. It also uses Rasch analysis to provide a practical tool (the Athlete Brand Identity Scale) to measure how closely an athlete's personal brand identity is aligned with their perceived brand image.
Design/methodology/approach
Reference to existing athlete branding measurement tools and consultation with ten athlete experts generated (74) items considered important to an athlete brand. Two different response scales were then used to test those items in wider surveys of athletes and consumers. This allowed for further scale development and measurement of congruence between an athlete's self-image and the brand image held by consumers (within the same survey). Factor analysis and Rasch analysis were carried out to refine the item pool and assess item measurement properties to establish a concise scale for determining athlete brand identity.
Findings
Results show successful identification of four dimensions of athlete brand identity measurement: athletic integrity, athletic success, fan engagement and character traits, informed development of the Athlete Brand Identity Scale (ABIdS). The unique and significant aspect of the ABIdS is its capacity to incorporate the athlete's perspective into brand management.
Practical implications
The ABIdS can be utilised by early-career athletes to plan and prioritise branding efforts whilst established athletes can identify incongruence between self-image and consumer perceptions. Such gaps can be evaluated and branding activities modified accordingly. This will enable athletes to better access corporate support/sponsorship thereby reducing reliance on public funds.
Originality/value
The major difference between the ABIdS and other existing scales in the athlete brand research domain is the focus on the athlete perspective, as opposed to the consumer perspectives. Evaluating consumer perspectives does not explain how athletes perceive their own brand or how their own perception of their brand compares to that of people external to the brand (fans and consumers). The ABIdS developed in this study has the potential to achieve this objective as its design was driven by athlete perceptions but tested on both athletes and consumers.
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The study aims to conceptualize and empirically develop an instrument to measure manufacturing flexibility development practices in firms.
Abstract
Purpose
The study aims to conceptualize and empirically develop an instrument to measure manufacturing flexibility development practices in firms.
Design/methodology/approach
Using a dataset of 315 responses, a series of procedures were used to develop, modify and refine item measures of constructs to enhance their reliability and validity. Further, following a competing model strategy, alternative models were compared to finalize the manufacturing flexibility development practices.
Findings
The study develops 36-item instrument capturing eight distinct constructs that influence manufacturing flexibility development, namely operational improvement practices, supplier integration practices, advanced manufacturing technologies, advanced human resource practices, supplier flexibility, customer integration practices, marketing and manufacturing integration practices and product-process technology integration. The derived factors exhibit an adequate level of consistency, reliability and validity.
Research limitations/implications
Since the external environment is always affected by externalities, tools and technologies used to develop flexibility may also vary over time. Therefore, the developed measurement instrument can be used over the medium term. Further, the statistical generalizability of this study cannot be drawn beyond the scope of this sample.
Practical implications
The derived items measure and their underlying factor structure facilitates practitioners to identify areas that need attention. Practically, practitioners should strive to improve multiple factors that influence manufacturing flexibility to arrive at the full realization of flexibility.
Originality/value
This study is probably the first to develop an instrument for assessing the factors influencing the potential of manufacturing flexibility.
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Helen M.G. Watt, John Ehrich, Sandra E. Stewart, Tristan Snell, Micaela Bucich, Nicky Jacobs, Brett Furlonger and Derek English
The purpose of this paper is to develop a professional self-efficacy scale for counsellors and psychologists encompassing identified competencies within professional standards…
Abstract
Purpose
The purpose of this paper is to develop a professional self-efficacy scale for counsellors and psychologists encompassing identified competencies within professional standards from national and related international frameworks for psychologists and counsellors.
Design/methodology/approach
An initial opportune sample of postgraduate psychology and counselling students (n=199) completed a ten-minute self-report survey. A subsequent independent sample (n=213) was recruited for cross-validation.
Findings
A series of exploratory analyses, consolidated through confirmatory factor analyses and Rasch analysis, identified a well-functioning scale composed of 31 items and five factors (research, ethics, legal matters, assessment and measurement, intervention).
Originality/value
The Psychologist and Counsellor Self-Efficacy Scale (PCES) appears a promising measure, with potential applications for reflective learning and practice, clinical supervision and professional development, and research studies involving psychologists’ and counsellors’ self-perceived competencies. It is unique in being ecologically grounded in national competency frameworks, and extending previous work on self-efficacy for particular competencies to the set of specified attributes outlined in Australian national competency documents. The PCES has potential utility in a variety of applications, including research about training efficacy and clinical supervision, and could be used as one component of a multi-method approach to formative and summative competence assessment for psychologists and counsellors. The scale may be used to assess students’ perceived competencies relative to actual competency growth against national standards, and to identify trainees’ and practitioners’ self-perceived knowledge deficits and target areas for additional training.
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Dan Baugher, Ellen Weisbord and Chris Ramos
In the public sector, Training and Experience (T & E) exams assess prior experience and are one of the most often used methods for selecting job applicants. This study uses…
Abstract
Purpose
In the public sector, Training and Experience (T & E) exams assess prior experience and are one of the most often used methods for selecting job applicants. This study uses a KSA approach, where raters judge the quality of job relevant prior experience, not its duration or quantity. It was hypothesized that an additional rater and a consensus meeting between raters would increase reliability and validity.
Design/methodology/approach
T & E and supervisory ratings were obtained over a 12-year period for 166 candidates seeking promotion to a budget analyst position. Validity was measured by the correlation between T & E scores and supervisory ratings. Consensus was required only for T & E scores differing by a specific amount (hybrid consensus).
Findings
Intraclass reliability was 0.73, 0.84, and 0.95 in the one-rater, two-rater, and hybrid consensus conditions with each coefficient greater than the next (p < 0.05) showing the benefit of multiple raters and consensus for reliability. Validity was significant at 0.21, 0.26, and 0.251 for each rating condition, respectively (two-tail test; p < 0.01). Validity was greater in the two-rater condition than in the one-rater condition (one-tail test; p < 0.05). Consensus did not improve validity beyond that of two raters. For consensus T & Es (n=76), two raters improved validity (one-tail test; p < 0.05), moving from 0.112 to 0.231 but not reliability; consensus improved reliability (two-tail test; p < 0.05) but not validity.
Originality/value
There has been a vacuum in T & E research for close to 20 years. Validity data are difficult to obtain but critical for meta-analysis. T & Es showed validity. Use of two raters improved validity but consensus did not increase the gain.
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