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This paper aims to make a contribution to existing knowledge regarding how service-based organisations establish and sustain incremental performance improvement. Alongside a review of existing continuous improvement (CI) evolution theory, the longitudinal study draws a comparison between two units of analysis within a leading UK financial service provider.

Adopting an interpretive philosophy and inductive nature, the study uses a multi-qualitative methodological design. The multi-embedded case study, conducted over a three-year period, allows for an intensive review and in-depth exploration. The longitudinal time horizon makes use of a narrative enquiry, reflecting upon behaviour and allowing the researcher to gain access to deeper organisational realities. A thematic analysis of empirical data offers insight into the evolution of CI over almost a decade of activity.

The findings establish that there are numerous obstacles faced and a wide variety of methods, tools and techniques that may be blended together under the auspices of a formalised CI programme. The challenge is in sustaining, embedding and associating value from CI within the everyday life of the infinitely complex structures and prevailing cultures of organisations; ideally involving all staff, emphasising on CI in all things, at all levels, all the time, forever.

Evidenced through a thematic narrative, the paper answers the call for existing frameworks of CI evolution to be tested within the private and service sectors. The research offers an application and reflection upon the Bessant et al.’s (2001) maturity model against the CI evolution in a real world scenario.

Purpose: We critically examine the idea of neurodiversity, or the uniqueness of all brains, as the foundation for the neurodiversity movement, which began as an autism rights movement. We explore the neurodiversity movement's potential to support cross-disability alliances that can transform cultures.

Methods/Approach: A neurodiverse team reviewed literature about the history of the neurodiversity movement and associated participatory research methodologies and drew from our experiences guiding programs led, to varying degrees, by neurodivergent people. We highlight two programs for autistic university students, one started by and for autistics and one developed in collaboration with autistic and nonautistic students. These programs are contrasted with a national self-help group started by and for stutterers that is inclusive of “neurotypicals.”

Findings: Neurodiversity-aligned practices have emerged in diverse communities. Similar benefits and challenges of alliance building within versus across neurotypes were apparent in communities that had not been in close contact. Neurodiversity provides a framework that people with diverse conditions can use to identify and work together to challenge shared forms of oppression. However, people interpret the neurodiversity movement in diverse ways. By honing in on core aspects of the neurodiversity paradigm, we can foster alliances across diverse perspectives.

Implications/ Values: Becoming aware of power imbalances and working to rectify them is essential for building effective alliances across neurotypes. Sufficient space and time are needed to create healthy alliances. Participatory approaches, and approaches solely led by neurodivergent people, can begin to address concerns about power and representation within the neurodiversity movement while shifting public understanding.

In light of contemporary critiques of New Zealand comprehensive schooling published mainly in the popular press, it is timely to re‐examine the origins of and the rationale for the widespread adoption of this model of education. The comprehensive schooling philosophy, it was recently alleged, has produced a situation in which ‘as many as one in five pupils in the system is failing’ and where ‘there is a large group at the bottom who are not succeeding’. This group was estimated to include some 153,000 students out of the total current New Zealand student population of 765,000. In this context, however, Chris Saunders and Mike Williams, principals of Onehunga High School and Aorere College in Auckland respectively, have noted that having underachieving students in secondary schools in particular is not a recent phenomenon. A large ‘tail’ of poor performing high school students has long been a cause of concern, Williams suggests.

Research funded by the Albert Shanker Institute found African-American teachers leaving teaching at higher rates than White counterparts even though the former are recruited in proportionally higher numbers. Thus, while recruitment efforts appear somewhat successful, schools and school systems fail to retain teachers of color. This “revolving door” of African-American teachers portends dire consequences for school communities, creating instability of staffing that potentially upend students’ opportunities for academic success. African-American female (AAF) teachers, considered a backbone of non-White communities, are particularly sensitive to teacher mobility and turnover. Studies, however, indicate that AAF teachers are more satisfied working in urban school contexts than other teachers, suggesting that they prefer racially congruent schools which share sociocultural attributes similar to their own, and view working conditions more favorably in such environments.

Teachers’ perceptions of the workplace can be used to gauge risk for occupational stress. Commonly referred to as the transactional model, teachers’ risk for stress can be assessed by the appraising workplace resources vis-à-vis workplace demands. Stress-vulnerable teachers are associated with lower professional commitment and increased occupational burnout. Using data from the National Center for Education Statistics 2007–2008 Schools and Staffing Survey (SASS), this chapter explored the intersections of risk for occupational stress, racial congruence, and professional commitment among AAF teachers. Findings from this chapter suggest interactions between racial congruence and AAF teachers’ perceptions of occupational stress and commitment to teaching. Implications for how these results might inform policy are discussed.

The onset of the COVID-19 pandemic certainly exacerbated the teacher shortage in the United States for all racial/ethnic groups, but especially for Black teachers. Black teachers account for 7–8% of the total teacher population and this percentage is the direct result of decades of systemic and structural barriers set against Black teachers in the form of racism. Still, Black teachers who enter the profession do so with the willingness to support all students and uplift Black students who often go years without seeing a teacher that looks like them. Black teachers often face different expectations than their white counterparts and these expectations, without the proper support, lead to Black teachers burning out at higher rates. In an effort to understand Black teachers' and the experiences that contribute them remaining in the classroom, the researchers explored Black teachers' working conditions through a phenomenological approach. The findings of this study suggest that Black teachers deserve working conditions that nurture who they are culturally and professionally, that reject actions of oppression toward them – both implicitly and explicitly, and offer spaces for Black teachers to be authentically heard.

Although management scholars have embraced grand challenges research, in many cases, grand challenges have been treated as merely a context for exploring extant theoretical perspectives. By comparison, our approach – robust action – provides a novel theoretical framework for tackling grand challenges. In this invited article, we revisit our 2015 model, clarifying and elaborating its key elements and taking stock of subsequent developments. We then identify three promising directions for future research: scaffolding, future imaginaries, and distributed actorhood. Ultimately, our core message is remarkably simple: robust action strategies – participatory architecture, multivocal inscription and distributed experimentation – jointly provide a means for tackling grand challenges that is well matched to their complexities, uncertainties, and evaluativities.

Past studies have noted the important role of employee suggestion system (ESS) within the organizations. The use of ESS has been shown to help organizations address improvement- and cost-related problems. The advantages of ESSs are not limited to improving a work-related performance but can also lead to innovations through employees’ creativity. Creative ideas are very important for organizations to build its competitive advantage. Therefore, it is important to identify and understand the factors that contribute to the effectiveness of employee suggestion scheme and its success which has not been well-studied. This study aims to provide decision-makers within organizations with a deeper understanding of the factors that need to be considered in organizing and managing ESSs for its maximum effectiveness

An analysis of 273 surveys collected from several organizations with ESS experience in the United Arab Emirates was conducted. Survey scales were developed based on previous research and hypotheses are stated. Regression analysis was used to test the hypotheses. Correlation analysis were used to understand the interrelations among the five factors

Results suggest that the four critical success factors, namely, system capability, organizational encouragement, leadership support and employee participation, are positively related to the ESS outcome and its valuable predictors. Some managerial implications of the results of this study are important to note. It is critical for managers to establish rewards, evaluation, feedback and awareness of ESS.

On the basis of a possible future extended research scope in combination with a qualitative research methodology, one could deepen the understanding of influence of country of origin and of institutional mechanisms that might explain higher effectiveness of ESS outcome This appears to be the first published research study to link critical success factors for maximum effectiveness of ESSs.

The purpose of this study is to examine how the religious beliefs and experiences of a white Evangelical English teacher, Amy, shaped her enactment of critical inquiry pedagogy in her English classroom.

This study drew on three in-depth interviews focused on a white Evangelical English teacher’s negotiation of her faith and understanding of critical inquiry issues in her teaching.

The teacher embraced anti-racist pedagogy by aligning definitions of structural racism with her understanding of the inherent sinfulness of humankind. She did so at the risk of her standing within her Evangelical community that largely rejected anti-racism. On the other hand, the teacher struggled with embracing LGBTQ+ advocacy, believing that affirmation of LGBTQ+ identities ran counter to her beliefs in “the gospel.” Her theological beliefs created complications for her when students brought the issue up in her class.

This study illustrates the way an English teacher incorporated anti-racism into both her teaching and religious identity, demonstrating that for some, the main concepts promoted in teacher education programs are held against a theological standard. It suggests that more work must be made by English teacher educators to provide space for religious pre-service teachers to find religious justification for engaging in LGBTQ+ advocacy.

One of the goals of English education is to encourage students to read texts and the world critically. However, the critical inquiry may be seen by Evangelical teachers and students as value-laden, too political and hostile to religious faith. This study examines the tensions that arise for an English teacher who is a white Evangelical. It contributes to possible strategies for the field to address these tensions.

This chapter provides an empirical assessment of the effects of infrastructure provision on structural change and aggregate productivity using industrylevel data for a set of developed and developing countries over 1995–2010. A distinctive feature of the empirical strategy followed is that it allows the measurement of the resource reallocation directly attributable to infrastructure provision. To achieve this, a two-level top-down decomposition of aggregate productivity that combines and extends several strands of the literature is proposed. The empirical application reveals significant production losses attributable to misallocation of inputs across firms, especially among African countries. Also, the results show that infrastructure provision has stimulated aggregate total factor productivity growth through both within and between industry productivity gains.

Entrepreneurship evolves in and around fields, particularly around the creation of opportunities. A central problem remains that entrepreneurial opportunities are both distributed among and co-created by embedded actors. We propose framing this in cultural terms as a “multiverse problem,” whereby entrepreneurial possibilities are understood within the bounds of a field, but also through traversing adjacent topographies. We argue that a focus on entrepreneurial moments captures important dynamics that bring together adjacent possibles, leading to drastically different pathways. The usefulness of this argument is illustrated in this paper through the articulation of a cultural cartographic approach to mapping and realizing entrepreneurial possibilities. We develop four principles of cultural cartography, apply them to several examples, and demonstrate implications to cultural entrepreneurship and adjacent theoretical traditions.