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Article
Publication date: 11 October 2018

Woo-Hyuk Kim and Bongsug (Kevin) Chae

The purpose of this study is to understand the use of social networking sites (SNSs) by hotels. Specifically, drawn upon a resource and capability-based perspective, this study…

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Abstract

Purpose

The purpose of this study is to understand the use of social networking sites (SNSs) by hotels. Specifically, drawn upon a resource and capability-based perspective, this study addresses two research questions: (1) the relationship between a hotel’s resources and its use of Twitter and (2) the relationship between the use of Twitter by hotels and their RevPAR.

Design/methodology/approach

The research data include the hotel chain scales, Twitter user profiles and Twitter activities of the hotel parent companies in the USA and the hotels’ RevPAR. To more clearly understand the effect of the use of SNSs, the study uses two dimensions: electronic word-of-mouth and customer engagement. The two dimensions of the hotels’ Twitter use are calculated based on the data extracted from their Twitter user profiles and historical tweets. For a practical purpose, a social media index (SMI), which combines electronic word-of-mouth and the customer engagement score, was used to determine the overall level of Twitter use by hotels.

Findings

For RQ1, the results indicate there is a positive association between a hotel’s resources and Twitter use. For RQ2, this study shows there is also a positive association between Twitter use by hotels and their RevPAR.

Practical implications

Twitter use appears to be associated with hotels’ resources. In turn, Twitter use is positively associated with hotel RevPAR. Thus, hotels should look at Twitter as a potential strategic tool for business operation and attempt to increase their ability to leverage Twitter (and other SNSs) for organizational goals (e.g. sales, promotion, customer service).

Originality/value

To the authors’ knowledge, this is the first study empirically investigating the use of SNSs by hotels with the data drawn from actual firm-generated content (e.g. tweets, retweets) and hotels’ user profile information from Twitter.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 9
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 27 November 2023

Woo-Hyuk Kim, Eunhye (Olivia) Park and Bongsug (Kevin) Chae

In this study, to investigate tourist mobility (i.e. hotel visits) during the COVID-19 pandemic, the authors developed three objectives with reference to protection motivation…

Abstract

Purpose

In this study, to investigate tourist mobility (i.e. hotel visits) during the COVID-19 pandemic, the authors developed three objectives with reference to protection motivation theory: (1) to examine changes in travel distances in the USA before and during the pandemic, (2) to identify distinct travel patterns across different regions during the pandemic; and (3) to explore threat- and coping-related factors influencing tourist mobility.

Design/methodology/approach

The authors used two primary sources of data. First, smartphone data from SafeGraph provided hotel-specific variables (e.g. location and visitor counts) and travel distances for 63,610 hotels in the USA. Second, state-level data representing various factors associated with travel distance were obtained from COVID-19 Data Hub and the US Census Bureau. The authors analyzed changes in travel distances over time at the state and regional levels and investigated clinical, policy and demographic factors associated with such changes.

Findings

The findings reveal actual travel movements and intraregional variances across different stages of the pandemic, as well as the roles of health-related policies and other externalities in shaping travel patterns amid public health risks.

Originality/value

To the best of the authors’ knowledge, this study is the first to empirically examine changes in travel distances to hotels as destinations using smartphone data along with state-level data on COVID-19 and demographics. The findings suggest that tourism enterprises and stakeholders can proactively adapt their strategies by considering threat appraisals and coping mechanisms, both of which are influenced by externalities such as health-related policies.

研究目的

在我们的研究中, 为了调查COVID-19大流行期间的旅游出行(例如:酒店访问), 我们根据保护动机理论制定了三个目标:(1)研究在COVID-19大流行前后美国的旅行距离的变化, (2)在大流行期间识别不同地区的不同旅行模式; 以及(3)探讨影响旅游出行的威胁和应对因素。

研究方法

我们利用了两个主要数据源。首先, 来自SafeGraph的智能手机数据提供了63,610家美国酒店的酒店特定变量(例如位置和访客计数)以及旅行距离数据。其次, 代表与旅行距离相关的各种因素的州级数据来自COVID-19数据中心和美国人口普查局。我们分析了州级和地区级的旅行距离随时间的变化, 并调查了与这些变化相关的临床、政策和人口因素。

研究发现

我们的研究结果揭示了不同阶段的实际旅行动态和地区内的差异, 以及在公共卫生风险中塑造旅行模式的健康相关政策和其他外部因素的作用。

研究创新

我们的研究是第一个利用智能手机数据以及与COVID-19和人口统计数据相关的州级数据, 经验性地研究了旅行距离到酒店作为目的地的变化。我们的研究结果表明, 旅游企业和利益相关者可以通过考虑威胁评估和应对机制来主动调整他们的策略, 这两者都受到健康相关政策等外部因素的影响。

Details

Journal of Hospitality and Tourism Technology, vol. 15 no. 1
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 3 June 2019

Faizan Ali, Eunhye (Olivia) Park, Junehee Kwon and Bongsug (Kevin) Chae

This paper aims to showcase the trends in the research topics and their contributors over a time period of 30 years in the International Journal of Contemporary Hospitality

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Abstract

Purpose

This paper aims to showcase the trends in the research topics and their contributors over a time period of 30 years in the International Journal of Contemporary Hospitality Management (IJCHM). To be specific, this paper uncovers IJCHM’s latent topics and hidden patterns in published research and highlights the differences across three decades and before and after Social Sciences Citation indexing.

Design/methodology/approach

In total, 1,573 documents published over 199 issues of IJCHM were analyzed using two computational tools, i.e. metaknowledge and structural topic modeling (STM), as the basis of the mixed method. STM was used to discover the evolution of topics over time. Moreover, bibliometrics (and network analysis) were used to highlight IJCHM’s top researchers, top-cited references, the geographical networks of the researchers and differences in the collaborative networks.

Findings

The number of papers published continually increased over time with changes of key researchers publishing in IJCHM. The co-authorship networks have also changed and revealed an increasing diversity of authorship and collaborations among authors in different countries. Moreover, the variety of topics and the relative weight of each topic have also changed.

Research limitations/implications

Based on the findings of this study, theoretical and practical implications for hospitality and tourism researchers are provided.

Originality/value

It is the first attempt to apply topic modeling to a leading academic journal in hospitality and tourism and explore the diversity in contemporary hospitality management research (topics and contributors) from 30 years of published research.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 24 August 2018

Eunhye (Olivia) Park, Bongsug (Kevin) Chae and Junehee Kwon

The purpose of this study was to explore influences of review-related information on topical proportions and the pattern of word appearances in each topic (topical content) using…

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Abstract

Purpose

The purpose of this study was to explore influences of review-related information on topical proportions and the pattern of word appearances in each topic (topical content) using structural topic model (STM).

Design/methodology/approach

For 173,607 Yelp.com reviews written in 2005-2016, STM-based topic modeling was applied with inclusion of covariates in addition to traditional statistical analyses.

Findings

Differences in topic prevalence and topical contents were found between certified green and non-certified restaurants. Customers’ recognition in sustainable food topics were changed over time.

Research limitations/implications

This study demonstrates the application of STM for the systematic analysis of a large amount of text data.

Originality/value

Limited study in the hospitality literature examined the influence of review-level metadata on topic and term estimation. Through topic modeling, customers’ natural responses toward green practices were identified.

研究目的

本研究旨在通过结构性话题建模(STM)方法以开拓评论性内容对于话题组成和词条构成的影响。

研究设计/方法/途径

本论文采用 173,607 份 Yelp.com 在 2015 至 2016 年间的评论内容为样本,STM 分析结合共变量形成话题性建模。

研究结果

话题趋势和话题内容的不同存在于认证过的绿色餐馆与非认证的绿色餐馆中。消费者对于可持续性的食物话题兴趣随着时间而改变。

研究理论限制/意义

本研究对 STM 相关大规模文本型数据的系统分析方法给与启示。

研究原创性/价值

在酒店管理文献中很少有文章研究评论性元数据对于话题和词条预估的影响。通过话题建模,消费者对于绿色措施的反馈获得了梳理和确认。

Article
Publication date: 25 September 2009

Bongsug (Kevin) Chae

Measuring or monitoring supply chain performance reveals the gap between planning and execution and helps companies to identify potential problems and areas for improvement…

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Abstract

Purpose

Measuring or monitoring supply chain performance reveals the gap between planning and execution and helps companies to identify potential problems and areas for improvement. However, it is recognized that developing key performance indicators (KPIs), or metrics, is very challenging and a set of practical guidelines is not readily available for companies and supply chain management (SCM) practitioners. This paper seeks to offer a practical approach to performance measurement and to present a list of essential KPIs.

Design/methodology/approach

This paper offers insights from industry in the area of supply chain performance measurement and a practical approach to developing performance metrics.

Findings

The experience from, and the review of, industry standards and best practices in supply chain performance measurement suggest that “less is better” as to developing performance metrics. Companies should focus on only a small list of KPIs which are critical for their operations management, customer service, and financial viability. Potential KPIs should be developed for each of the supply chain operations‐reference (SCOR) model's four meta‐processes (plan, source, make, and delivery) and need to be hierarchically grouped such as primary and secondary metrics.

Practical implications

The paper offers a background of why performance measurement is necessary for SCM success, pragmatic guidelines for designing and implementing performance metrics, and critical KPIs with the definition, examples, and computation mechanism.

Originality/value

Despite the importance of performance measurement for successful SCM, many companies wonder how to put performance metrics in place and make them work in practice. This paper offers an industry‐oriented, practical approach to performance measurement in SCM contexts and proposes key performance metrics which can be easily adapted for different businesses.

Details

Supply Chain Management: An International Journal, vol. 14 no. 6
Type: Research Article
ISSN: 1359-8546

Keywords

Article
Publication date: 9 February 2010

James M. Bloodgood and Bongsug (Kevin) Chae

The primary purpose of this paper is to demonstrate the importance of viewing paradoxes, which are commonly‐accepted logical perspectives that appear contradictory, as being…

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Abstract

Purpose

The primary purpose of this paper is to demonstrate the importance of viewing paradoxes, which are commonly‐accepted logical perspectives that appear contradictory, as being useful for organizational learning and to show why organizational paradoxes need to be managed integratively.

Design/methodology/approach

The cultural industries (those that promote art, music and entertainment) are used as a backdrop for developing propositions that explain the benefits of dynamically shifting between poles of a paradox and the relationship between elements of managing multiple paradoxes integratively and organizational outcomes.

Findings

It is expected that organizations which move between the poles of paradoxes are more likely to increase organizational knowledge about their capabilities and to enhance their ability to deal with paradoxes.

Research limitations/implications

Organizational researchers should consider identifying the direction and rate of movement along the poles of paradoxes by organizations when studying the appropriateness of various organizational methods for achieving outcomes such as growth or performance. Future research should examine a larger variety of paradoxes in order to increase understanding of the appropriateness of their integrative management.

Practical implications

Managers should become familiar with the speed and direction of movement (organizational change) between the poles of organizational paradoxes before making operational and strategic decisions. In addition, managers should be cognizant of the variety of paradoxes present in their organization and of the need for their integrative management.

Originality/value

The paper describes how movement along the poles of organizational paradox enhances organizational learning, as well as the importance of managing organizational paradoxes integratively.

Details

Management Decision, vol. 48 no. 1
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 20 March 2007

Hong Mo Yang, Byung Seok Choi, Hyung Jin Park, Min Soo Suh and Bongsug (Kevin) Chae

This paper seeks to introduce a six‐sigma based methodology for the SCM domain which was developed and has been used in Samsung.

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Abstract

Purpose

This paper seeks to introduce a six‐sigma based methodology for the SCM domain which was developed and has been used in Samsung.

Design/methodology/approach

The paper provides a detailed description of how and why a six‐sigma‐based methodology for the SCM domain was developed in Samsung and presents a real industry case to illustrate the usage of the methodology.

Findings

In Samsung, the effort and investment in synthesizing SCM and six sigma, and developing a unique six‐sigma‐based methodology to improve its SCM operation, have turned out to be fruitful. The Black Belt program has produced highly qualified and talented SCM specialists, who are currently training the methodology to members in their organizations and leading SCM projects. SCM projects are being prepared and conducted in a more disciplined way and their outcomes are continuously monitored and shared through the company's repository.

Research limitations/implications

To generalize its usefulness, the methodology needs to be applied to the SCM projects of those companies whose organizational and cultural contexts are different from those of Samsung. In addition, the overview of an illustrative SCM project presented in the paper is brief due to space limitations.

Practical implications

Today, SCM is increasingly recognized as a strategic way to innovate a company's business operation. This paper shows that a methodology such as Samsung's SCM six sigma can be the key to conducting SCM projects in a more disciplined way and for fruitful outcomes.

Originality/value

The paper introduces a unique six‐sigma‐based methodology for the SCM domain which has been developed and applied in a leading global manufacturing, financial, and services conglomerate. This methodology could be adapted by other companies for their SCM projects to increase the likelihood of project success.

Details

Supply Chain Management: An International Journal, vol. 12 no. 2
Type: Research Article
ISSN: 1359-8546

Keywords

Content available
Article
Publication date: 6 February 2009

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Abstract

Details

International Journal of Operations & Production Management, vol. 29 no. 2
Type: Research Article
ISSN: 0144-3577

Article
Publication date: 1 January 2006

Edoardo Jacucci, Ole Hanseth and Kalle Lyytinen

To give an overview of the papers contained in this Special Issue.

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Abstract

Purpose

To give an overview of the papers contained in this Special Issue.

Design/methodology/approach

Looks at how each of the papers reflects the theme of the Special Issue, “Complexity and IT design and evolution”.

Findings

The collection of papers in this Special Issue addresses complexity, drawing on multi‐faceted, multi‐theoretical lines of inquiry.

Originality/value

Frameworks from complexity science, institutional theory, social science, philosophy, and recent thinking in science and technology studies (STS) are used as theoretical lenses to conceptualize and analyze complexity in IS and to offer ways to mitigate it.

Details

Information Technology & People, vol. 19 no. 1
Type: Research Article
ISSN: 0959-3845

Keywords

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