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Supply chain quality management (SCQM) has gained less attention in the Arab world, and there is a clear dearth in existing research on this topic, particularly in service organizations. Therefore, the purpose of this paper is to propose a conceptual framework for investigating the impact of SCQM and associated indicators on organizational performance (OP).

Empirical data have been collected through a survey distributed to a sample of major telecom companies in United Arab Emirates (UAE). To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the data collected from 248 respondents of telecom companies.

The empirical data showed that SCQM practices are significantly correlated with innovation and operations performance. Statistical analysis through SEM also revealed that customer satisfaction has highest direct impact on OP.

External factors (government regulations, policies and culture) also affect the SCQM practices. Hence, future work should incorporate these parameters as well.

This is a contribution to the continuing research into SCQM, giving supply chain managers and designers a practical way for measuring and implementing SCQM practices across service supply chains.

The contribution of this research, through successive stages of data collection, measurement analysis and refinement, is a set of reliable and valid framework that can be subsequently used in conceptualization and measuring quality of service supply chains.

This paper aims to explore key management actions for implementing security on the cloud, which is a critical issue as many organizations are moving business processes and data on it. The cloud is a flexible, low cost and highly available technology, but it comes with increased complexity in maintaining the cloud consumer’s security. In this research, a model was built to assist strategic decision-makers in choosing from a diverse range of actions that can be taken to manage cloud security.

Published research from 2010 to 2022 was reviewed to identify alternatives to management actions pertaining to cloud security. Analytical hierarchical process (AHP) was applied to rate the most important action(s). For this, the alternatives, along with selection criteria, were summarized through thematic analysis. To gauge the relative importance of the alternatives, a questionnaire was distributed among cloud security practitioners to poll their opinion. AHP was then applied to the aggregated survey responses.

It was found that the respondents gave the highest importance to aligning information security with business needs. Building a cloud-specific risk management framework was rated second, while the actions: enforce and monitor contractual obligations, and update organizational structure, were rated third and fourth, respectively.

The research takes a general view without catering to specialized industry-based scenarios.

This paper highlights the role of management actions when implementing cloud security. It presents an AHP-based multi-criteria decision-making model that can be used by strategic decision-makers in selecting the optimum mode of action. Finally, the criteria used in the AHP model highlight how each alternative contributes to cloud security.

The purpose of this paper is to present a new conceptual framework for service organizations to achieve sustainable business performance through strategic quality orientation and innovation capabilities on the basis of relevant literature review and integration of various innovation and business sustainability theories and models. The study tests if the strategic quality orientation enhances innovation capabilities in terms of exploitation and explorative innovation, which, in turn, can lead to sustainable business growth. Mediating impact of innovation capabilities between strategic quality orientation and sustainable business growth relationship is also examined.

A conceptual framework was developed to test and establish these relationships. Results were analyzed based on 442 questionnaires collected from five different service industries of Pakistan, and the structural equation modeling technique was used to empirically test the conceptual framework.

The results indicate that strategic quality orientation directly affects innovation capabilities and sustainable business growth and also indirectly impacts sustainable business growth through its effect on innovation capabilities.

The study suggests service organizations can jointly implement quality and innovation using a structured approach, with strategic quality orientation as the foundation. In this way, they can leverage from their strategic quality management, supplier relationship, corporate quality culture, continual improvement and people management in order to ensure innovation and sustainability in their business growth.

The study integrates strategic quality orientation and innovation capabilities, and validates a new organizational framework through empirical examination which can be used by service organizations to ensure their sustainable business growth.

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Finding competitive advantage in the service sector can be a challenge for firms. This briefing looks at ways for such firms to get ahead and aim to disrupt the marketplace.

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

The authors examine Cloud computing systems and their benefits and pitfalls, as well as the security priorities of consumers with these servers. It is essential for firms to have secure places to store information, as trust and transparency underlie a firm's reputation.

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The purpose of this paper in the editorial review of manuscripts to highlight the emergent aspects of original thinking that provide new perspectives on issues central to management.

A synoptic perspective of a very broad range of topics covered in research by scholars is provided: education, corporate value, quality, corporate social responsibility, risk behavior, managing reputation, expatriation, growth and creativity. In this particular review, the editor emphasizes those facets of the paper that shed original, new light on management. Also, the areas where research provides a theoretical basis for consulting or managerial practice are highlighted to illustrate how research can be of practical relevance.

Some of the insights gained clearly indicate the importance of research. For example, tighter or more rigorous governmental regulations on food quality are unlikely to contribute to the enhancement of firms’ capability in improving food quality. The government needs to do much more than only regulate. Then, there is empirical reaffirmation that guan-xi with government matters: better the relationships, the higher corporate value but only if the firm is in private hands, not for state-owned enterprises (SOEs). Then, the Chinese local firms’ nexus with foreign, and international corporations influences their corporate social performance. Even more fascinating, a bank’s risk behavior is dependent on the structural composition of the board of directors. Indeed, research shows that a gender mix in fact lowers the propensity toward taking a high risk. Then, through reflecting upon their deep researches, the authors derive a theoretic framework for coping with reputation loss following a financial restatement. Here, authors showed SOEs to suffer much more in the event of restatement than the privately owned enterprises. Then, in a piece of innovative research of expatriation, authors relate a spectrum of the Chinese cultural values to performance. In a cross-country (civilization) study, the research motivation is: Whether SMEs in China, India and Pakistan are confronting the same environmental challenges? As expected, the answer would be yes in some aspects and no in others. This a significant finding, as the Chinese are raised on a milieu of suppressing one’s emotions: emotional expressiveness can contribute to creativity!

In this paper, the editor highlights some aspects on the original thinking of the authors within this issue of Chinese Management Studies. Also, the editor highlights on how research contained herein is contributing to managerial (consulting) practice.

The purpose of this study is to investigate the impact of page-specific factors such as page language, posting frequency and community size on online engagement in the context of social media pages of news channels in Pakistan.

For this research, official Facebook pages of news channels in Pakistan were defined as the target population. Secondary data were obtained from the Facebook pages of 28 news channels in Pakistan. For the selected period between August and September 2019, a total of 420 cases were obtained and manually entered in SPSS 21 for analysis. Tweedie estimation was run to check the proposed hypotheses.

Results show that English pages are more engaging than Urdu. Additionally, posting frequency and community size have a negative relationship with online engagement.

The findings of the study suggest that administrators of social media pages of news channels should target English news readers more than Urdu news readers. Additionally, they should manage a low posting frequency so that readers may not get irritated. Administrators should not sponsor their pages to expand community size on a single page. Instead, they may opt to build a separate page for each news category with smaller community size.

While previous studies have discussed the post-specific factors of engagement, this study has checked the impact of page-specific factors such as page language, posting frequency and community size on online engagement.

This paper aims to identify the barriers that are linked to the institutional, external and social environmental factors in the emerging economies of South-East Asia (SEA). Through a comparative analysis of China, India and Pakistan, this study attempts to understand the constraints that might inhibit small and medium-sized enterprises (SMEs) in this region from becoming more successful.

This study proposes an empirical research framework to identify the constraints to determinants of SMEs’ growth (the CDSG model) in an important geographic and industrial cluster of SEA countries including China, India and Pakistan. Six propositions are tested, using data from 1,443 SMEs obtained from Enterprise Survey Data Repository database from the World Bank. Ordinary least-squares estimation is applied for statistical analyses and testing of the research propositions.

The results show the differential effects of the proposed CDSG model in China, India and Pakistan. Access to external finance is found to be irrelevant to the growth of SMEs in China, while it has a positive influence in India and Pakistan. Furthermore, in terms of the innovation process, partial mediation is traced. Using the tax rate factor, negative mediation is found between CDSG variables and SMEs’ growth. Both mediators play different roles in firm growth activities, while the level of significance of some variables is found to be more relevant to a specific region rather than to all.

The prudent management of the proposed CDSG variables could revolutionize the constraints facing SME growth, making them into success factors. This could invigorate the growth of SMEs’ in SEA countries. The paper concludes with practical implications for policymakers and investors.

This SMEs’ theoretical framework is the first to use innovation and tax rate mediators to highlight the determinants of business growth in three SEA regional economies (China, India and Pakistan).

This study aims to investigate the drivers influencing the implementation of circular economy principles in the Nigerian architecture, engineering, construction and operation (AECO) industry across diverse regions of Nigeria.

A quantitative research approach was adopted, using a structured questionnaire distributed to AECO professionals across four selected regions (North Central, North West, South-South and South West) in Nigeria. The data were analysed using Kruskal–Wallis test and structural equation modelling (SEM).

The study findings show a robust consensus of opinions among the respondents across regions and professions. The SEM analysis establishes the significant influence of the hypothesized drivers, regulatory and institutional, supply chain collaboration, technological advancements, organizational support and business strategies on the successful implementation of circular economy principles in the Nigerian AECO industry.

The study is limited to specific regions and professions within Nigeria. Further limitation is the quantitative orientation of this study, which collects data using only a questionnaire.

The findings imply that stakeholders can adopt a unified approach to promote circular economy principles in the AECO industry. By recognizing the common understanding of circular economy drivers, collaborative efforts can be streamlined to advance sustainability, resource efficiency and circularity in the industry.

This study contributes to the nascent field of circular economy implementation in the Nigerian AECO industry. It offers a unique perspective by exploring variations in stakeholder opinions, providing insights into the nuanced understanding of circular economy drivers.

The purpose of this paper is to advance the theoretical perspective of complexity leadership paradigm to introduce shared leadership style as a precursor of taking charge behavior in public sector higher educational institutions (HEIs) of Pakistan. Moreover, this study unveils the underlying mechanisms of the climate of initiative and psychological safety for clarifying the link of shared leadership and taking charge.

The multi-source and multi-wave data were analyzed by employing double mediation analysis (PROCESS Model 4); using 282 valid responses obtained from a proportionate stratified sample of faculty members working in public sector HEIs of Pakistan.

The result indicates that shared leadership is a suitable style for governing the public sector HEIs and it fosters taking charge behavior in teaching faculty. Additionally, shared leadership creates climates that support initiatives and are psychologically safe that set stage for taking charge behaviors in teaching faculty of public sector HEIs of Pakistan.

This research has filled the gap of focusing on more collaborative leadership styles instead of traditional vertical leadership practices in public sector HEIs of Pakistan. Theoretically, this study suggests new insights into the contextual antecedents and mediating mechanisms of taking charge behaviors.