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Workplace agility is emerging as the highest priority for the providers of workplace services and infrastructure. ‘Agility’ means continuously improving work and the infrastructure that enables it. An agile workplace is one that is constantly transforming, adjusting and responding to organisational learning. Agility requires a dynamic relationship between work and the workplace and the tools of work. In that relationship the workplace becomes an integral part of work itself ‐ enabling work, shaping it and being shaped by it. This paper focuses on defining workplace agility and discusses the triggers that prompt agile workplace making. Strategies for creating agile workplaces are discussed and the idea of ‘rehearsing’ change is introduced. This paper is excerpted from ‘The Agile Workplace’, which introduces the business and technology forces that drive and enable agile work. The report includes chapters about change management, organisational responsibilities and performance metrics.

Real estate professionals are recognising the positive impact they can have on their corporation’s competitiveness by providing workplace solutions that enhance individual and team performance. To develop successfully workplace solutions that meet both today’s and tomorrow’s needs of the organisation, the workplace design process must incorporate new ways of thinking about work; include team members who until recently were not involved in workplace design; and provide physical solutions that meet the definition of ‘agile’ (easily adaptable, flexible, and varied) environments. This paper discusses the evolution of work and the changes that have occurred in the workplace in an effort to meet these new workplace needs. The traditional models used for programming and planning the physical environment are no longer effective when dealing with workplaces for today’s knowledge workers. The importance of developing new processes for identifying ‘tomorrows’ workplace requirements; the team members who must be involved to develop and implement these new solutions successfully; and the types of physical environments that must be created in order to enhance workplace and worker performance are all integral in the development of the high performance workplace.

The purpose of this paper is to outline key changes happening within occupier businesses that will have a medium- to long-term impact upon the demand for office space and, ultimately, the property investment market.

The paper is based on survey work undertaken for the City of London Corporation as well as direct experience in advising corporate occupiers on their accommodation needs.

The findings suggest major changes taking place in the demand profile of office occupiers, in terms of both quantitative and qualitative demand for space.

There are a number of practical implications arising from the findings, not the least being the need for investors to consider the appropriateness of current standards for base building design and fit-out in contemporary offices.

The paper presents the output of primary research and consulting and is therefore of an original nature. Its value lies in the fact that the findings reflect the actual experiences and plans of corporate occupiers and can be taken as reliable indicators of future demand for office space.

For many years, facility and real estate executives have focused on reducing workplace costs as the primary way to add value to their organisations. They have implemented a variety of measures over time to improve traditional facility metrics such as cost per person, cost per seat and area per person. As global businesses contend with a bewildering array of challenges such as the uncertain world economy, unstable and often plunging stock market values, terrorism and war, however, the search for leverage in every aspect of the organisation is relentless. More is being demanded, especially from workplace assets. The good news is that much more is possible. The concept of ‘workplace’ is being redefined to keep pace with changes in organisations, employees, technology, environmental sensitivity, culture and the nature of work itself. As the approach to workplace becomes more people‐centric and less place‐centric, what emerges is a new possibility for the workplace to be utilised as a strategic business tool. People are the key to business performance; the workplace can enable and catalyse people and the work they do. This paper deals with the process for linking workplace to business performance, key tools, innovative ways of measuring this linkage, and examples of the value a variety of organisations are achieving through their innovative workplace strategies. The paper is intended to provide real estate executives and facility managers with greater perspective on the contribution that the workplace can make to achieving business objectives. It will also explore ways of incorporating adaptability and flexibility into the design aspect of workplace strategies to achieve maximum velocity and return on investment. As organisations struggle to adapt to current business conditions, a high‐performance workplace is no longer simply a desirable long‐term goal; it may well be a key to survival.

The purpose of this paper is to introduce a framework used in a program for working executives, designed to prepare them for the digital workplace environment of industry 4.0.

The paper adopts a case-based approach. It presents the current context about industry 4.0 and digitized workplaces. It then describes the case of designing the curriculum for a learning program on this theme, the responses received from participants and facilitators and conclusions that can be drawn from the responses.

The findings indicate that digital workplaces present challenges such as fragmentation of work, a resultant disconnect between team members, an uncertainty about assessment of efforts as well as assessment of output. Facilitation by coaches, extensive documentation, knowledge sharing, empathy and an alignment to shared goals mitigate these challenges to some extent. Facilitation also enables the participants to experience the true benefits of technology aided collaboration.

The participants in the program had an average work experience of two years, and a senior management view was not represented.

The learning from the program would help in designing more such collaborative and immersive learning experiences.

Programs about virtualization and automation of work processes enable an appreciation of the inherent challenges and shortcomings and a fairer implementation of technologies at the workplace.

The program brought into the classroom an immersive experience of the evolving dynamics between employers, digital technologies and employees of contemporary workplaces.

FM's failure management to capture its cherished place in the business support pantheon has been subject of much recent comment. This paper presents an overview of how that contribution might be expressed drawing on research‐based evidence from offices, universities, hospitals and retail facilities. Only in a business that conceives itself as running a facility will FM approach a core competence, that is to carry both strategic and operational risks of failure. Business critical aspects of FM in a given context are those where the operational risk of failure is high yet the service is not a strategic competence of the organisation concerned. Operational risk is conceived along two dimensions: impact on the “customer” and impact on licence to operate: the legal, social and employee respect a business needs. While some correspondence with Nutt's four alternative trails can be seen as applying more strongly in separate fields of the resulting impact matrix there is no conclusive fit. The financial trail is arguably important in any sector but requires providers armed with skills and knowledge relevant to the critical impacts on the sector served and “clients” skilled at managing relationships. Otherwise different alignments are suggested of FM with, respectively, HR/KM, sales and marketing, operations/engineering or strategy in the four quadrants of the model presented. Rather than seeking one coherent future the argument is therefore, offered that business critical FM concerns itself more with different competencies in different sectors.

Knowledge workers labor to meet their business goals with the support of practical information technology (IT) tools. IT advances can be organizational enablers, when aligned with business goals, and when selectively applied. Workplace leaders and their workers often experience a productivity paradox. This paradox forms an operational limit for current knowledge workers and organizational success. Performance management steps within a Balanced Scorecard (BSC) framework can help overcome workplace productivity paradoxes. The BSC frames and tabulates lagging and leading indicators of IT tools’ usage and soft skill engagements. These adaptive measures dashboard workplace progress and success for organizations of all sizes and in public and private sectors. Lessons can be learned from BSC deployment successes in several business sectors. Valued practices exist to pick / monitor / adapt organizational capability objectives, measures and HR initiatives. Can right IT tool(s) or application(s) help achieve aligned business goals? Yes. Certain IT applications can favorably frame learning and development (L&D) efforts and metrics for knowledge workers as most valuable players, or MVPs.How do knowledge workers and their business leaders manage and leverage these IT applications for employee L&D to improve organizational capabilities? How do they address and adapt to complex and chaotic business conditions, and manage disruptive technologies: a. Artificial Intelligence (AI), b. The Internet of Things (IoT), and c. Data Analytics? Prudent managers and workers can accommodate these conditions and disruptions with agile, productive BSC approaches to generate productivity-ware and to attain their aligned business goals.

The purpose of this paper is to outline key changes occurring within office occupier businesses that will have a medium- to long-term impact upon the nature and design of the office workplace, and the implications for the corporate real estate manager.

The paper is based upon research involving detailed consultations with corporate occupiers in the City of London, as well as representatives of the property supply chain. This has been developed here to include practical experience and to relate the lessons of the work directly to corporate real estate management.

The findings suggest major changes are taking place in the demand profile of office occupiers, in terms of both quantitative and qualitative demand for space. There are a number of practical implications arising from the findings, not least the need for investors to consider the appropriateness of current standards for base building design and fit-out in contemporary offices, and the need for corporate real estate management to adapt.

The paper contains a number of implications arising from the changing workplace for the corporate real estate management profession.

The paper reflects direct practical experience and the output of primary research and consulting. It is also highly relevant: while much has been written about agile working, much less has covered the practical implications for building design and corporate real estate management.

This study aims to determine the factors influencing employee retention working in construction-related small-medium enterprises (SMEs) in Krung Thep Maha Nakhon. The study contributes to the construction site manager getting insight into employees' desired goals in the workplace. Furthermore, the study provided information about the diversity of generations (age groups), income levels and educational levels of employees working in the construction industry in the Krung Thep area.

The researcher decided to investigate a sample size of 386 respondents based on the target population. A purposive sampling method was selected by giving out questionnaires to the respondents employed in construction-related SMEs in Krung Thep. The questions comprised two major parts, which are demographic questions and measuring variables relevant to the independent variables.

The study's aim of findings is to investigate the factors that retain the employees who are pursuing their careers in construction-related SMEs. The findings of this research are to unveil that task interdependence significantly contributes to agile working. Lastly, employee retention is significantly affected by agile working among employees in an organisation.

This research only studies factors influencing employee retention among those of all ranges of ages, incomes and educational levels working in construction-related SMEs. The researcher collected data on the income level, age group and educational level of employees to use for further study.

The study is about determining the factor that affects agile working and employee retention among those working in construction-related SMEs.