Search results

COVID-19 affects the peer-to-peer (P2P) accommodation industry. With regard to prospect theory, individuals’ negative emotions, such as institutional distrust, are easily evoked and impede consumption intention in an environment of permeating uncertainty and risks. While existing research indicates the negative effects of institutional distrust, scant research has explored its antecedents and intervention mechanisms. This study thus aims to unveil the influencing factors and explore mitigating mechanisms of customers’ institutional distrust of P2P accommodations.

Online reviews data were used to identify the underlying critical issues. The authors developed a model to depict how institutional distrust is formed under the boundary condition of subjective norm by the results. The model was verified using a questionnaire survey. Finally, in-depth semi-structured interviews were conducted to ensure its robustness.

The external environment and internal platform effectiveness are two critical aspects affecting institutional distrust of P2P accommodations. The external environment influences institutional distrust through perceived threat, explaining the formation mechanism of customers’ institutional distrust through customers’ internal psychology. Furthermore, the authors found subjective norm moderating the effect of perceived threat on customers’ institutional distrust.

This is one of the first studies, to the best of the authors’ knowledge, to explore institutional distrust of P2P accommodations after COVID-19. The finding contributes to studies on P2P accommodation by uncovering the contingent role of subjective norm in influencing customers’ institutional distrust.

This is a pioneering study that explores the antecedents and mitigating mechanisms of institutional distrust of P2P accommodations during the new normal of COVID-19.

This paper compares the provision and risk associated with the lack of safety measures in the student accommodations of a university in the Western Cape province, South Africa, with the aim of developing a guide to improve the provision of the safety measures.

The study adopted a case study research strategy. A questionnaire was used as an instrument to collect quantitative data, whereas an interview was conducted to collect qualitative data. Both descriptive (mean score) and inferential (paired t-test) statistics were used to analyse the quantitative data, whereas a content analysis was used to analyse the qualitative data.

Although most of the measures were provided, few critical measures were not adequate or not provided at all. Moreover, the mean scores obtained indicated that there were statistically significant differences between the provision and risk of non-provision of most of the measures. Weapon detector, closed-circuit television (CCTV), water sprinkler system, lift for disabled students, disabled toilet facility, burglar bar on doors, first aid box, medically trained personnel on post and accident logbook were identified as measures requiring urgent attention.

Data were collected only from one university; therefore, the findings of the research study may not be generalised. Thus, a study that can expand the number of participating universities is recommended.

The facilities department and safety unit can use the recommendations provided to improve the safety of the student accommodations. Policymakers could also benefit from the findings of the study.

There is dearth of studies focussing mainly on student accommodation security and safety measures from the infrastructure point of view. Thus, this article contributes to the body of knowledge in this area.

This study aims to testify the effects of green marketing on peer-to-peer (P2P) accommodation consumers’ repurchase intention and positive word-of-mouth (WOM) towards P2P accommodation platforms through the mediation of trust and consumer identification.

A questionnaire survey was applied to collect data from a sample of 488 consumers in China who had used P2P accommodation platforms in the past six months. Partial least squares structural equation modelling was used to analyse the data.

The study found that consumers’ perception of green marketing orientation of P2P accommodation platforms significantly increased consumer trust in the platform and consumer identification with the platform, which in turn each positively influenced repurchase intention and positive WOM to the platform. Furthermore, consumer trust had a positive effect on consumer identification and both trust and identification mediated the relationship between green marketing and repurchase intention and that between green marketing and positive WOM.

The findings of this study provide P2P accommodation platform operators with important insights to apply green marketing and focus on consumer trust and identification in sustaining their business and coping with the intense market competition.

This study contributes to better understanding of the impact of green business practices on consumers in sharing economy and offers practical implications on sustainable P2P accommodation practices.

Limited precision of manufactured parts and limited repeatability of industrial robots are the two main sources of uncertainty in the automated assembly environment. Different accommodation techniques are used to improve the reliability of the assembly process. Simplified representation of the accommodation task environment, especially for precision assembly tasks, however, does not allow a reliable assessment of the possibilities for successful assembly. Presents a method for 3D simulation of the accommodation of round, rigid parts with clearance during their single or multiple insertions into a base part. The approach used considers the accommodation process to be a sequence of discreet contact events that is modelled as a transition from one contact situation to another. The simulation is performed in a MatLab environment. The 3D simulation of accommodation presented enables engineers to visualise the insertion process and improve its quality by designing effective accommodation devices. It creates a basis for a systematic and generic approach to assembly task analysis.

Managers are responsible for implementing reasonable accommodation (RA) for people with disabilities (PwD). Yet, little is known about the extent to which managerial views of RA shape attitudes toward PwD. The study draws on conservation of resources (COR) and job demands and resources (JD-R) theories to examine the relationship between managerial views of RA availability and implementation ease on attitudes towards hiring PwD.

In total, 162 full-time managers at a large New Zealand (NZ) healthcare organisation completed an online survey. Moderated multiple regressions were conducted to test the main effects and interactions between perceptions of RA process and attitudes towards hiring PwD.

The study results indicate that line managers held positive attitudes towards hiring PwD when they viewed RA implementation as easy, particularity around the provision of flexible work arrangements.

This study shows the importance of gaging managers' views of RA processes to understand their attitudes toward PwD and highlights potential linkages between managerial perspectives on RA, PwD experiences in the organisation and the effectiveness of disability support and inclusion initiatives.

RA availability from the organisation is insufficient to elicit positive managerial attitudes toward hiring PwD. Policies and procedures that reduce RA implementation complexity are expected to foster positive managerial attitudes toward PwD and improve employment outcomes for this employee group.

This study is the first to test how managerial attitudes towards hiring PwD are influenced by views of RA availability from the organisation and of RA implementation ease. It also provides a multidimensional measure that captures managerial views of RA availability from the organisation and RA implementation ease.

The aims of the paper are to evaluate the relevance of environmental factors (seasonality, size and quality) on hotels’ performance and benchmarks; to measure the bias in efficiency resulting from a failure to control for these sources of heterogeneity; and to propose some managerial policies to handle for environmental heterogeneity.

The sample is constituted by 2,705 hotels operating in Emilia-Romagna (Italy). The metafrontier approach is used to identify the different production processes and measure technical efficiency scores.

Different production processes exist among accommodation firms due to environmental features; not considering heterogeneity in technological sets produces high levels of bias in the efficiency measurement, albeit the ranking of hotels tends to be fairly consistent; the star rating is the primary source of efficiency bias followed by seasonality, while size has a minor impact.

Future research could be directed to analyse the relevance of environmental heterogeneity in other areas; study the dynamics; investigate agglomeration effects; and use other methodological tools.

The analysis proposes new managerial interventions: targeted strategies to different groups; creation of networks of enterprises, clustered mainly in respect to size for highly rated enterprises and seasonality for low-rated enterprises; and incentives to annual hotels and raise in the product quality.

This paper simultaneously considers several environmental factors affecting heterogeneity in hotel production processes; investigates the effect of heterogeneity on either the efficiency scores or the ranking of hotels; and focuses on micro, low-quality or seasonal hotels.

The purpose of this article is to provide an insight into the importance of understanding the workforce as it affects and is affected by the internal and external environment; an essential element of effective business performance accomplishment.

The study was conducted in a 148‐bed, four‐star hostel over a four‐week period using multiple data collection methods comprising written questionnaires, documentation collection and observation of assistants in the hostel. By using Herzberg's motivation/hygiene factors as the theoretical foundation, this piece of research investigated the factors involved in the motivation of hostel assistants. The findings were then used to interpret the results, enable comparison with previous studies in the field and provide insights into suggested courses of action.

The findings suggest that the favourable environment, which enabled tasks to be carried out and made it possible for the accomplishment of business objectives, was due a balance between motivation and hygiene factors supported by understanding of the workforce.

It is hoped that the findings provide the reader (managers, students and academics) awareness of the importance of a balanced work environment and help to improve practice in the context of budget accommodation where multi‐tasking is an essential requirement.

This paper provides the reader with an overall view of modern hostelling while discussing, from a human resources perspective, the requirements for a more favourable working environment.

The purpose of this paper is to investigate the use of facilities management in selected tertiary institutions in Osun State, Nigeria. This is with a view to giving needed attention to the built environment in the tertiary institutions in Nigeria in order to make them more conducive for learning.

The study used purposive sampling technique to select four tertiary institutions out of six in the study area. A total of 60 questionnaires were distributed to obtain information from construction professionals in works and physical planning departments of the selected institutions. The selected institutions are Obafemi Awolowo University, Ile‐Ife, Ladoke Akintola University, Ogbomoso, The Federal Polytechnic, Ede and Osun State College of Technology, Esa Oke. Both descriptive and inferential statistical methods of analysis were used to analyse the data.

The results revealed that the in‐house maintenance technique, which was mostly used, was found to be inefficient whereas the outsourcing and the one‐site technique, which were scarcely used, were found to be more efficient. Also, it was revealed that outsourcing reduces risk due to reliance on experts and infusion of new technology.

The study concluded that the use of the outsourcing and one‐site techniques should be embraced to upgrade and sustain the built environment for conducive learning.

The study is an attempt to stop the magnitude into which the built environment in the tertiary institutions of Nigeria is deteriorating, before becoming unconducive for learning.

This study aims to examine the relationship between sustainability initiatives and student satisfaction in accommodation services at the University of Northampton.

Four main sustainability factors, including energy consumption, waste management, environmental responsibility and green infrastructure, are explored in relation to their impact on student satisfaction. A quantitative research approach was used, using a structured questionnaire distributed to 224 students. Correlation and regression analyses were conducted to assess the associations and predictive power of the sustainability factors on student satisfaction.

The findings underscore the pivotal role of sustainable initiatives in shaping student satisfaction with accommodation services. Particularly, energy consumption, environmental responsibility and green infrastructure emerged as significant factors influencing higher levels of student satisfaction. These outcomes align with the core principles of sustainability and emphasize the importance of implementing effective strategies in these domains to enhance student experiences. Existing literature supports these findings, indicating that sustainable practices significantly contribute to enhanced satisfaction levels. It is crucial to acknowledge that this study focused on a specific context, namely, the University of Northampton, and caution should be exercised when generalizing these findings to other settings.

This study contributes to the existing literature by providing empirical evidence of the specific sustainability factors that influence student satisfaction in university accommodation. Findings offer valuable guidance for universities and accommodation providers in developing and implementing sustainable practices to create a conducive living environment for students.

The purpose of this paper is to investigate the relationships between two dimensions of servicescape (i.e. substantive and communicative servicescape), health care travelers’ emotions, perceived value and word-of-mouth intentions. It also assesses the moderating effects of accommodation type (i.e. hotel and Airbnb) and interior design styles (i.e. traditional and modern) on the relationship between the two servicescape dimensions and travelers’ emotions.

Using a sample from a survey of 692 health care travelers who stayed at either a peer-to-peer accommodation (i.e. Airbnb) or a hotel, a multi-step structural equation model analysis tested the relationships among variables. It examined the moderating effects of accommodation type and interior design style.

The relationships between servicescape, emotions, perceived value and word-of-mouth were significant. Also, the two moderators affected how servicescape influenced the emotions of health care travelers. For Airbnb guests, communicative servicescape had a more substantial effect on enhancing their positive emotions than hotel guests. For health care travelers who stayed at an accommodation with a traditional interior design style, in addition to enhancing positive emotions of health care travelers, substantive servicescape significantly reduced their negative emotions.

The findings suggest the need for the lodging industry to examine how health care travelers perceive and experience their accommodations with unique interior design characteristics. Also, stakeholders in the lodging industry should leverage the aspects of substantive servicescape in terms of relevant interior design styles, which, in turn, influence health care travelers’ positive word-of-mouth intentions. Given the increase in medical mobility and demand for accommodations by those traveling to receive health care services, understanding the lodging environment and how it affects travelers in this segment is essential.

This research develops a comprehensive servicescape model with a focus on the communicative dimension. Moreover, this study significantly contributes to the hospitality literature regarding how the core experience and various interior design styles influence a rapidly growing segment of health care travelers. Health care travelers’ emotions are essential to consider given the propensity to experience stress related to travel situational health factors.