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It’s all about you: destination marketing campaigns in the experience economy era

Eran Ketter (Department of Tourism and Hotel Management, Kinneret College on the Sea of Galilee, Israel)

Tourism Review

ISSN: 1660-5373

Article publication date: 8 June 2018

Issue publication date: 30 August 2018

3605

Abstract

Purpose

The experience economy is characterized by the consumers’ search for emotions and memorable experiences through consumption. While the experience economy has a fundamental effect on tourists’ decision-making and their consumer behavior, only a limited number of past studies have examined the relations between the experience economy and destination marketing campaigns. To extend the scope of the existing knowledge, this paper aims to explore the use of experience marketing in destination marketing campaigns.

Design/methodology/approach

The study conducts a qualitative case study analysis of six national tourism marketing campaigns, i.e. it examines the use of experience marketing in tourism campaigns and the use of the strategic experiential module as an analysis framework for destination marketing campaigns.

Findings

The findings reveal an influence of experience marketing on the examined marketing campaigns as destinations highlight the motifs of memorable experiences, engaging people’s senses and creating meaning. In accordance with the strategic experiential module, the campaigns analyzed shift the marketing focal point from the characteristics of the destination to the tourists’ experiences of sensing, feeling, thinking, acting and relating.

Originality/value

The conclusions of the study contribute both to scholars and practitioners, extending the present knowledge of the link between experience marketing and tourism marketing, illustrating the effect of experience marketing on destination marketing and shedding new light on the role of the experience economy and experience marketing in tourism marketing campaigns.

Keywords

Citation

Ketter, E. (2018), "It’s all about you: destination marketing campaigns in the experience economy era", Tourism Review, Vol. 73 No. 3, pp. 331-343. https://doi.org/10.1108/TR-03-2017-0053

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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