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The rapid growth of artificial intelligence is disrupting various industries, including the tourism sector. This paper aims to outline the applications, benefits and risks of ChatGPT and large language models in general on tourism. It also aims to establish a research agenda for investigating the implications of these models in tourism.

Drawing on the available literature on ChatGPT, large language models and artificial intelligence, the paper identifies areas of application of ChatGPT for several tourism stakeholders. Potential benefits and risks are then considered.

ChatGPT and other similar models are likely to have a profound impact on several tourism processes. They will contribute to further streamline customer service in front-of-house operations and increase productivity and efficiency in back-of-house operations. Although negative consequences for human resources are expected, this technology mostly enhances tourism employees.

To the best of the authors’ knowledge, this is one of the first studies that explore the potential implications of ChatGPT in tourism and hospitality.

人工智能的快速发展正在颠覆包括旅游业在内的各个行业。 本文旨在概述ChatGPT和大型语言模型在旅游业中的应用、好处和风险。同时, 旨在建立一个研究议程, 以调查这些模型在旅游业中的影响。

本文借鉴了关于ChatGPT、大型语言模型和人工智能的现有文献, 确定了ChatGPT在几个旅游利益相关者中的应用范围, 然后考虑了潜在的好处和风险。

ChatGPT和其他类似的模型可能会对一些旅游过程产生深远的影响。它们将有助于进一步简化前台业务的客户服务, 并提高后台业务的生产力和效率。虽然对人力资源的负面影响是可以预见的, 但这项技术主要是增强旅游业的员工能力。

这是首批探索ChatGPT在旅游业和酒店业潜在影响的研究之一。

A partir de la bibliografía disponible sobre ChatGPT, grandes modelos lingüísticos e inteligencia artificial, este artículo identifica las posibles áreas de aplicación de ChatGPT y actores que se pueden beneficiar. De igual forma, se examinan los posibles beneficios y riesgos.

El rápido crecimiento de la inteligencia artificial está afectando diversas industrias, incluyendo la del turismo. Este artículo pretende esbozar las aplicaciones, ventajas y riesgos de ChatGPT, así como los grandes modelos lingüísticos, en turismo. También pretende establecer una agenda de investigación para estudiar las implicaciones de estos modelos en el turismo.

Es probable que ChatGPT y otros modelos similares tengan un profundo impacto en varios procesos turísticos, contribuyendo a racionalizar, aún más, el servicio al cliente en las operaciones de front-of-the-house y aumentando la productividad y eficiencia en el back-of-the-house. Aunque se prevén consecuencias negativas para los recursos humanos, esta tecnología servirá sobre todo para potenciarlos.

Éste es uno de los primeros estudios que exploran las implicaciones potenciales de ChatGPT en el turismo y la hostelería.

The purpose of this paper is to propose and model collaboration and information exchange enabler strategies, designed to accomplish significant improvements in supply chain (SC) performance. Some of these improvements to the SC include the reduction of the bullwhip effect and increased customer and SC partner benefits. The authors propose a fully collaborative replenishment model. The study details the information flow required to implement new SC collaboration strategies, clarifying a specific strategy for information sharing involving inventory levels (on hand, in process, etc.), orders and demand forecast.

The authors suggest the adoption of business process modelling (BPM) methodology, aimed at identifying which information should be shared by SC partners, in order to create fully collaborative strategies.

The features of BPM allow for the effortless integration of the modelled information collaboration strategies into a general network information system, creating a flexible structure that can be quickly and even automatically adapted to new conditions.

In this paper, a serial SC has been analysed, but enterprises also commonly manage more complex kind of chains. Chains composed of more than one member in the same echelon, divergent chains, convergent chains, network chains are all different configurations that require their own algorithm. The authors use the order up to policy, but there are other policies that can be considered to extend the scope of the model.

BPM, specifically through Unified Modelling Language (UML) and Business Process Modelling Notation standards, represents a suitable technique to develop and implement new SC collaboration practices, serving as a communication link between managers and software developers.

The expected results of this work imply the proposal of a reference model for collaborative supply chain (CSC) organisations, contributing to the enhancement of value creation for the whole CSC.

The aim of this paper is to clarify the information-sharing algorithm required to implement a collaborative structure for an SC. This algorithm is expressed using the BPM technique, specifically UML and Business Process Model and Notation standards.

Este documento propone y modela estrategias de colaboración y habilitación de intercambio de información, diseñadas para lograr mejoras significativas en el rendimiento de la cadena de suministro (SC). Algunas de estas mejoras incluyen la reducción del efecto látigo y mayores beneficios para los clientes y socios de la cadena de suministro. Proponemos un modelo de reabastecimiento totalmente colaborativo. El estudio detalla el flujo de información requerido para implementar nuevas estrategias de colaboración en la cadena de suministro, aclarando una estrategia específica para el intercambio de información que involucra niveles de inventario (en mano, en proceso, etc.), pedidos y previsión de la demanda.

Sugerimos la adopción de la metodología de Modelado de Procesos de Negocio, dirigida a identificar qué información debe ser compartida por los socios de la cadena de suministro, a fin de crear estrategias totalmente colaborativas.

las características del Modelado de Procesos de Negocio permiten la integración, sin un excesivo esfuerzo, de las estrategias de colaboración modeladas en un sistema de información general, creando una estructura flexible que puede adaptarse rápida e incluso automáticamente a las nuevas condiciones.

en este documento, se ha analizado una cadena de suministro en serie, sin embargo las empresas también suelen administrar cadenas más complejas. Cadenas compuestas de más de un miembro en el mismo escalón, cadenas divergentes, cadenas convergentes, cadenas de red, son todas configuraciones diferentes que requieren su propio algoritmo. Igualmente, en este artículo usamos la política de pedido “order up to” aunque también existen otras políticas que se pueden considerar para ampliar el alcance del modelo.

el modelado de procesos BPM, específicamente a través del Lenguaje Unificado de Modelado (UML) y estándares para la notación de Modelado de Procesos de Negocio (BPMN), representa una técnica adecuada para desarrollar e implementar nuevas prácticas de colaboración de cadena de suministro, que sirve como un enlace de comunicación entre los gerentes y los desarrolladores de software.

los resultados esperados de este trabajo implican la propuesta de un modelo de referencia para la colaboración de las organizaciones de la cadena de suministro, contribuyendo a la mejora de la creación de valor para toda la cadena de suministro colaborativa.

el objetivo de este documento es aclarar el algoritmo de intercambio de información requerido para implementar una estructura colaborativa para una cadena de suministro. Este algoritmo se expresa utilizando la técnica BPM, específicamente a través de los estándares UML y BPMN.

Content analysis, restricted within the limits of written textual documents (wtdca), is a field which is greatly in need of extensive interdisciplinary research. This would clarify certain concepts, especially those concerned with ‘text’, as a new central nucleus of semiotic research, and ‘content’, or the informative power of text. The objective reality (syntax) of the written document should be, in the cognitive process that all content analysis entails, interpreted (semantically and pragmatically) in an intersubjective manner with regard to the context, the analyst's knowledge base and the documentary objectives. The contributions of semiolinguistics (textual), logic (formal) and psychology (cognitive) are fundamental to the conduct of these activities. The criteria used to validate the results obtained complete the necessary conceptual reference panorama.

To evaluate the accuracy of conflation methods based on finite‐state transducers (FSTs).

Incorrectly lemmatized and stemmed forms may lead to the retrieval of inappropriate documents. Experimental studies to date have focused on retrieval performance, but very few on conflation performance. The process of normalization we used involved a linguistic toolbox that allowed us to construct, through graphic interfaces, electronic dictionaries represented internally by FSTs. The lexical resources developed were applied to a Spanish test corpus for merging term variants in canonical lemmatized forms. Conflation performance was evaluated in terms of an adaptation of recall and precision measures, based on accuracy and coverage, not actual retrieval. The results were compared with those obtained using a Spanish version of the Porter algorithm.

The conclusion is that the main strength of lemmatization is its accuracy, whereas its main limitation is the underanalysis of variant forms.

The report outlines the potential of transducers in their application to normalization processes.

The aim of this paper is to systemize and improve the scientific status of studies on document abstracting. This is a diachronic, systematic study of document abstracting studies carried out from different perspectives and models (textual, psycholinguistic, social and communicative).

A review of the perspectives and analysis proposals which are of interest to the various theoreticians of abstracting is carried out using a variety of techniques and approaches (cognitive, linguistic, communicative‐social, didactic, etc.), each with different levels of theoretical and methodological abstraction and degrees of application. The most significant contributions of each are reviewed and highlighted, along with their limitations.

It is found that the great challenge in abstracting is the systemization of models and conceptual apparatus, which open up this type of research to semiotic and socio‐interactional perspectives. It is necessary to carry out suitable empirical research with operative designs and ad hoc measuring instruments which can measure the efficiency of the abstracting and the efficiency of a good abstract, while at the same time feeding back into the theoretical baggage of this type of study. Such research will have to explain and provide answers to all the elements and variables, which affect the realization and the reception of a quality abstract.

The paper provides a small map of the studies on document abstracting. This shows how the conceptual and methodological framework has extended at the same time as the Science of Documentation has been evolving. All the models analysed – the communicative and interactional approach – are integrated in a new systematic framework.