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Article
Publication date: 15 March 2022

William H. Bommer, Shailesh Rana and Emil Milevoj

This study aims to integrate extant research on eWallet adoption to better understand the key antecedents to eWallet use intention and examine whether the relationships differ…

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Abstract

Purpose

This study aims to integrate extant research on eWallet adoption to better understand the key antecedents to eWallet use intention and examine whether the relationships differ across multiple moderators.

Design/methodology/approach

To integrate eWallet adoption findings, the unified theory of acceptance and use of technology (UTAUT) and its extensions were utilized. Meta-analyses estimated the relationships between eWallet use intention and seven antecedents and the intercorrelations between antecedents. A total of 28 effects were calculated, utilizing 48 studies and 444 individual effect sizes, using 14,802 subjects. Using meta-analytically derived values, regression and relative weight analysis then determined each antecedent's relative utility. Furthermore, moderator analyses examined whether eight theoretically based moderators influenced the relationships between the antecedents and eWallet use intention.

Findings

Price value, hedonic motivation, facilitating conditions and social influence had the strongest relationships with the intention to use eWallets, accounting for virtually all the unique variance. The three weakest antecedents, however, still explained a large percentage of variance. No relationships were significantly moderated.

Research limitations/implications

Due to the lack of data in primary studies, some UTAUT moderators could not be analyzed. Also, common method variance may impact the findings because the primary studies used cross-sectional surveys.

Practical implications

This study provides guidance regarding how companies can increase eWallet adoption rates, which have lagged in certain countries. These recommendations include specific techniques for tailoring messages and emphasizing features and benefits.

Originality/value

To the best of the authors’ knowledge, this is the first integrative meta-analysis conducted on eWallet use. Combining meta-analysis, regression and relative weight analysis, this study provides an integration of what is currently known about eWallet use intentions.

Details

International Journal of Bank Marketing, vol. 40 no. 4
Type: Research Article
ISSN: 0265-2323

Keywords

Open Access
Article
Publication date: 27 November 2020

Swapnil Undale, Ashish Kulkarni and Harshali Patil

Coronavirus (COVID-19) pandemic forced nationwide lockdown in India. During the period of lockdown usage of eWallet increased by 44%. With the increased usage of digital…

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Abstract

Purpose

Coronavirus (COVID-19) pandemic forced nationwide lockdown in India. During the period of lockdown usage of eWallet increased by 44%. With the increased usage of digital transactions, cyber-crime attacks also increased as much as by 86%. The socio-economic environment and the peoples’ mindset in the country yet not ready for this kind of rise in digital transactions. The purpose of this study is to capture “security concern” and “comfortability” in regard to using eWallet during the COVID-19 pandemic situation. The study further investigated the influence of demographics such as gender and income on “security concern” and “comfortability” in using eWallet.

Design/methodology/approach

This was an empirical study. The respondents were selected using a purposive sampling method. Only those people who had been using eWallet were included in the survey. The questionnaire was circulated to 100 respondents who agreed to participate in the survey. After scrutiny total of 43 questionnaires were found to be completely filled in all aspects, and thus used for analysis. This study used an innovative multi-method approach for analysis. The hypotheses were tested using two methods: the conventional p-value method and the robust BCa bootstrap method. The effect size was also reported.

Findings

The findings suggest that female users are more concerned about eWallet security than male users. This study showed that people from the middle-income group are more concerned about the security of digital payments than the people from the lower-income group.

Research limitations/implications

This study covered the influence of two demographic variables “gender” and “income” on security and comfort in using eWallets. Other demographic variables such as age, education, occupation and area of residence (rural or urban) need to be investigated with the inclusion of rural populations. From the findings of this study, this paper argues that the middle-income group in India is more risk intolerant than the lower-income group while higher and lower-income groups are indifferent. A separate detailed study is recommended for additional support. This study used an innovative multi-method approach of analysis and use of bootstrapping. This may encourage other researchers to adopt such approaches.

Practical implications

This study showed that irrespective of the forceful adoption; security concerns are prevailing and on the rise. This is an alarm to developers and service providers that, although the use of eWallets increased exponentially during this COVID-19 pandemic, it is a forceful adoption and not willful. They should not get deceived by rise in eWallet users and must endeavor to improve the security of eWallets otherwise, there may be a sharp decline in eWallet users once the COVID-19 pandemic is over.

Originality/value

This study attempted to capture the comfortability and security concerns of eWallet users during the COVID-19 pandemic. This study used an innovative multi-method approach of analysis and used bootstrapping in addition to the conventional p-value method to test the significance. This study showed that irrespective of the forceful adoption of eWallets owing to the COVID-19 pandemic, security concerns are prevailing and on the rise. The study confirms that gender has an influence on eWallet security. The findings of this study are in partial conformity with the findings of previous researchers.

Details

Vilakshan - XIMB Journal of Management, vol. 18 no. 1
Type: Research Article
ISSN: 0973-1954

Keywords

Article
Publication date: 15 February 2024

Bokolo Anthony Jnr

Presently, existing electric car sharing platforms are based on a centralized architecture which are faced with inadequate trust and pricing issues as these platforms requires an…

Abstract

Purpose

Presently, existing electric car sharing platforms are based on a centralized architecture which are faced with inadequate trust and pricing issues as these platforms requires an intermediary to maintain users’ data and handle transactions between participants. Therefore, this article aims to develop a decentralized peer-to-peer electric car sharing prototype framework that offers trustable and cost transparency.

Design/methodology/approach

This study employs a systematic review and data were collected from the literature and existing technical report documents after which content analysis is carried out to identify current problems and state-of-the-art electric car sharing. A use case scenario was then presented to preliminarily validate and show how the developed prototype framework addresses the trust-lessness in electric car sharing via distributed ledger technologies (DLTs).

Findings

Findings from this study present a use case scenario that depicts how businesses can design and implement a distributed peer-to-peer electric car sharing platforms based on IOTA technology, smart contracts and IOTA eWallet. Main findings from this study unlock the tremendous potential of DLT to foster sustainable road transportation. By employing a token-based approach this study enables electric car sharing that promotes sustainable road transportation.

Practical implications

Practically the developed decentralized prototype framework provides improved cost transparency and fairness guarantees as it is not based on a centralized price management system. The DLT based decentralized prototype framework aids to orchestrate the incentivize monetization and rewarding mechanisms among participants that share their electric cars enabling them to collaborate towards lessening CO2 emissions.

Social implications

The findings advocate that electric vehicle sharing has become an essential component of sustainable road transportation by increasing electric car utilization and decreasing the number of vehicles on the road.

Originality/value

The key novelty of the article is introducing a decentralized prototype framework to be employed to develop an electric car sharing solution without a central control or governance, which improves cost transparency. As compared to prior centralized platforms, the prototype framework employs IOTA technology smart contracts and IOTA eWallet to improve mobility related services.

Details

Smart and Sustainable Built Environment, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2046-6099

Keywords

Article
Publication date: 13 July 2021

Suzane Abou Chacra, Yesim Sireli and Umit Cali

This paper aims to introduce the current-state of the energy grid, to reviews new and enabling peer-to-peer and blockchain-based solutions and to propose a strategic go-to-market…

Abstract

Purpose

This paper aims to introduce the current-state of the energy grid, to reviews new and enabling peer-to-peer and blockchain-based solutions and to propose a strategic go-to-market framework, populated with energy companies strategically positioned to capture the unique opportunities present across the energy industry.

Design/methodology/approach

Hundreds of use-cases worldwide have been reviewed, and 50 worldwide blockchain energy companies and initiatives were included in this study based on the publicly accessible information that indicates their go-to-market strategies. As a result, these initiatives were classified into three main types of go-to-market strategies. Each company and its portfolio of blockchain-based solutions was described under these three categories.

Findings

Based on the research conducted in this review paper, it is evident that the adoption of blockchain-based technologies, solutions and services is accelerating at a rapid pace within the global energy industry to meet the needs and challenges that exist within it. Given the companies outlined in this paper, the opportunity to leverage blockchain technology while aligning to a social driver like green energy is perceived to be the most promising go-to-market strategy within this sector.

Originality/value

This study explores the apparent business plans of different blockchain initiatives around the world. Although there are a few other review papers recently published, to the best of the authors’ knowledge, this approach has not been taken in other studies in terms of the categorization of available use-cases.

Details

International Journal of Energy Sector Management, vol. 15 no. 6
Type: Research Article
ISSN: 1750-6220

Keywords

Open Access
Article
Publication date: 19 March 2021

Dipak Kumar Bhattacharyya

271

Abstract

Details

Vilakshan - XIMB Journal of Management, vol. 18 no. 1
Type: Research Article
ISSN: 0973-1954

Article
Publication date: 4 January 2011

Muhammad Asif and John Krogstie

A mobile student information system (MSIS) based on mobile computing and context‐aware application concepts can provide more user‐centric information services to students. The…

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Abstract

Purpose

A mobile student information system (MSIS) based on mobile computing and context‐aware application concepts can provide more user‐centric information services to students. The purpose of this paper is to describe a system for providing relevent information to students on a mobile platform.

Design/methodology/approach

The research followed a design science approach, including surveys to argue for the relevance of the system and evaluation of different versions of the system using a mobile system acceptance model (MSAM).

Findings

It was found that the intention to use such services is high, in particular relative to services providing information based on localization and the personal schedule and interests of the student.

Originality/value

Several mobile systems exist that provide generic campus information for students and this paper describes one of the few systems of this sort of personalization which have been evaluated.

Details

Campus-Wide Information Systems, vol. 28 no. 1
Type: Research Article
ISSN: 1065-0741

Keywords

Book part
Publication date: 4 October 2024

Adri de Ridder and David A. Burnie

This chapter examines mobile payments and digital banking services. The past decade has seen a rapid increase in the use of alternative payment systems, away from cash to…

Abstract

This chapter examines mobile payments and digital banking services. The past decade has seen a rapid increase in the use of alternative payment systems, away from cash to electronic payments. The digitalization of payments includes business-to-business (B2B), customer-to-business (C2B), and government-to-business and consumers (G2B/C), whether the payments are by computer, wire transfers, and point of sale (POS) systems. POS systems have become a standard in many retail outlets. Mobile payments use a smart device for contactless pay. Consumers see the increasing prevalence of payment systems when they go to the retail checkout or service counter. Worldwide, mobile payments are approaching 50% of digital. Digitalized payment systems are becoming more secure, decreasing concerns over mistaken payments, fraud, and errors. Consumers' confidence in value and usage decreases with age. Most fraud is due to scams and not hacking. Greater access to improved infrastructure and affordable smart devices will expand the usage of digitalized payment systems worldwide.

Details

The Emerald Handbook of Fintech
Type: Book
ISBN: 978-1-83753-609-2

Keywords

Book part
Publication date: 6 December 2023

Komal Akram Khan

Industrial Revolution 4.0 (IR 4.0) has caused revolutionary changes in various industries of South Asia, including financial services. Financial inclusion has been recognized as…

Abstract

Industrial Revolution 4.0 (IR 4.0) has caused revolutionary changes in various industries of South Asia, including financial services. Financial inclusion has been recognized as an important driver of economic growth. The combination of financial inclusion and the industrial revolution offers exceptional opportunities for business. The present chapter delves into the significance of financial inclusion within the framework of IR 4.0 in Asia and its potential to stimulate growth, innovation, and societal influence. It includes the discourse regarding challenges and opportunities for business in a new era of financial inclusion and the industrial revolution. Based on a thorough discussion, we give practical insights and best practices for businesses aiming to maximize the opportunities offered by financial inclusion in the era of IR 4.0. This chapter provides an in-depth understanding of Asia’s expanding financial inclusion landscape and empowers companies with the information and tools needed to prosper in this dynamic market.

Details

Financial Inclusion Across Asia: Bringing Opportunities for Businesses
Type: Book
ISBN: 978-1-83753-305-3

Keywords

Book part
Publication date: 3 October 2022

Fariq Rahadiyan Chalik and Taufik Faturohman

E-wallet is one of the financial technology (fintech) products. In Indonesia, e-wallet is still in the growing stage. Many e-wallet providers are attracted to join the market…

Abstract

E-wallet is one of the financial technology (fintech) products. In Indonesia, e-wallet is still in the growing stage. Many e-wallet providers are attracted to join the market every year, and the competition becomes tighter, focusing on customer acquisition. Promotion is launched, burning much cash in making the promotion. However, cash-burning does not guarantee that customers will use one e-wallet. Customer satisfaction is an important key element of success and continuous use in information systems and e-commerce contexts. This research aims to investigate the satisfaction of e-wallet customer in Indonesia, focusing on and extending the trust role. This study adopted the model proposed by Geebren, Jabbar, and Luo (2021), which is an extension of information system success model. This research used Structural Equation Modeling with Partial Least Squares to analyze the data. It was found that factors that influence customer satisfaction are trust, system quality, information quality, service quality, and structural assurance. The authors found that trust positively affects customer satisfaction, and trust plays a vital role in customer satisfaction. Also, trust has a role as partial and full mediators. It is suggested that e-wallet providers should consider enhancing customer satisfaction.

Details

Quantitative Analysis of Social and Financial Market Development
Type: Book
ISBN: 978-1-80117-921-8

Keywords

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