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Article
Publication date: 23 January 2023

Xueqin Wang, Yiik Diew Wong and Kum Fai Yuen

The advent of digitalization and the trend of social distancing coincide with the individualized lifestyle that is emerging among contemporary shoppers. This study…

Abstract

Purpose

The advent of digitalization and the trend of social distancing coincide with the individualized lifestyle that is emerging among contemporary shoppers. This study explores the unique market of “smart solo shoppers”. Two empirical studies are conducted, which aim to identify the major dimensions of multi-channel shopping activities that are engaged by the shoppers (Study 1, n = 64) and to differentiate the shoppers' valuation of time invested in the distinct dimensions under different cultural influences (Study 2, n = 519).

Design/methodology/approach

A survey questionnaire is used for data collection, and data are analyzed using structural equation modeling.

Findings

Results reveal that the shopping activities converge into four principal dimensions: offline shopping, online shopping, post-shopping delivery and product return activities. Shoppers who perceive offline shopping activities as a time burden and online shopping and delivery activities as venues of value creation are more strongly self-identified as smart solo shoppers. Furthermore, smart solo shoppers who are under a strong influence of individualistic culture are found to spend time on multi-channel shopping to make the right purchase the first time, whereas shoppers perceiving being in a weak individualistic culture prefer to engage online channels while being prepared to return the unwanted purchases.

Originality/value

This study highlights an emerging research field in the nexus of solo consumption and smart shopping. Emphasizing the utility-driven and ego-expressive nature of smart solo shoppers, the authors provide an initial profile of these shoppers based on their time-valuation patterns and the contextual impacts of individualistic culture.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 22 March 2021

Xueqin Wang, Yiik Diew Wong, Kevin X. Li and Kum Fai Yuen

E-commerce last-mile logistics is undergoing dramatic changes. By inviting consumers to participate in self-collection, they collectively form a mass crowd of resources…

Abstract

Purpose

E-commerce last-mile logistics is undergoing dramatic changes. By inviting consumers to participate in self-collection, they collectively form a mass crowd of resources that can be integrated into last-mile logistics. However, consumers' participation may lead to a spectrum of value outcomes from value co-creation to co-destruction. Therefore, the purpose of this paper is to critically examine the value formation process focussing on micro-level practices and resource outcomes.

Design/methodology/approach

Anchored on practice theory and resource conservation theory, content analysis is adopted to analyse 546 practice-based experiences extracted from a leading social media platform.

Findings

The analysis reveals five sequential practices of self-collection: purchasing, delivering, notifying, receiving and confirming. Furthermore, the co-created practices are characterised by gains in material, esteem, social and energy resources of the interacting actors. Meanwhile, the co-destructed practices cause a chain of resource losses, where the interacting actors suffer primary losses which subsequently triggers consumers' coping behaviours and further destroys resources for all.

Research limitations/implications

Focussing on constituent service practices, this study zooms into the value formation process. The authors contribute to logistics literature with a service-dominant logic by stressing end-consumers' involvement in the creation and consumption of last-mile logistics.

Originality/value

This study conceptualises the sources and consequences of the nuanced service practices (value formation or destruction) of self-collection. A unified framework is thus proposed, which guides logistics service providers to channel consumers towards more constructive participation in last-mile logistics.

Details

The International Journal of Logistics Management, vol. 32 no. 3
Type: Research Article
ISSN: 0957-4093

Keywords

Article
Publication date: 31 December 2018

Xueqin Wang, Kum Fai Yuen, Yiik Diew Wong and Chee-Chong Teo

Increasingly, the logistics industry offers innovative solutions that interact with end-consumers directly. The purpose of this paper is to examine the consumer…

3340

Abstract

Purpose

Increasingly, the logistics industry offers innovative solutions that interact with end-consumers directly. The purpose of this paper is to examine the consumer participation behaviour in co-creating logistics service values, using self-collection via automated parcel station as an example. Built on the synthesised insights from logistics studies and behavioural theories on consumers’ attitude and affect, the effect of cognitions (what consumers think) and affects (what consumers feel) are investigated.

Design/methodology/approach

A total of 500 valid responses are collected from an online panel of respondents and the data are analysed using exploratory factor analysis and structural equation modelling.

Findings

Consumers’ affects towards participation are stronger motivations that not only intrinsically motivate consumers to participate but also exert an indirect influence via consumers’ cognitions.

Practical implications

To elicit consumers’ affections, it is critical to create enjoyable (enjoyment), assuring (assurance) and secure (security) service experiences. On the other hand, an overly straightforward service offering (in terms of cognitive functionality), void of the aforementioned experiences, may discourage consumers from participation.

Originality/value

This research unveils consumer participation in co-creating logistics service values, contributing to studies on the emerging phenomenon of consumer logistics. A rebalancing of the logistics research from a utility-creation perspective to an experience-creation perspective has been advocated.

Details

International Journal of Physical Distribution & Logistics Management, vol. 49 no. 2
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 23 May 2019

Xueqin Wang, Yiik Diew Wong, Chee-Chong Teo, Kum Fai Yuen and Kevin X. Li

Service conveniences (SCs) play a deterministic role in motivating consumers’ participation in self-collection (via attended pickup points or unattended automated locker…

Abstract

Purpose

Service conveniences (SCs) play a deterministic role in motivating consumers’ participation in self-collection (via attended pickup points or unattended automated locker systems). Accordingly, the SERVCON model provides a multi-dimensional conceptualisation of SCs, whereas the Kano model explains consumers’ satisfaction formation in response to multi-dimensional service attributes. Anchored on synthesised insights of both models, the purpose of this paper is twofold: first, to qualitatively apply the SC concept to develop specific service attributes of self-collection; and second, to quantitatively examine these attributes in relation to consumers’ satisfaction formation.

Design/methodology/approach

A quantitative Kano model is adopted for survey questionnaire design and data analysis, and 500 valid responses are obtained from an online panel of respondents in Singapore.

Findings

SCs are decomposed into 11 service attributes reflecting access, benefit, transaction and post-benefit conveniences of self-collection services. Distinctive patterns of satisfaction formation are revealed in response to specific service attributes; for example, consumers are most responsive to improvement in transaction convenience. Furthermore, as service performance level increases, benefits of spatial accessibility diminish, whereas those of temporal accessibility increase.

Practical implications

This study reveals key service attributes influencing the self-collection services’ convenience and impact on consumers’ satisfaction. Guidelines are presented for designing an optimal resource allocation strategy for logistics service providers to promote self-collection services.

Originality/value

This study synthesises diverse logistics literature on self-collection services under the central theme of SCs, thus enriching the conceptual development of SCs with a decomposed framework of logistics service attributes.

Details

International Journal of Physical Distribution & Logistics Management, vol. 49 no. 4
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 7 June 2019

Xueqin Wang, Yiik Diew Wong, Chee-Chong Teo and Kum Fai Yuen

Although a dominant marketing concept, value co-creation (VCC) is not without controversy. Inspired by value co-destruction (VCD), the purpose of this paper is to review…

1315

Abstract

Purpose

Although a dominant marketing concept, value co-creation (VCC) is not without controversy. Inspired by value co-destruction (VCD), the purpose of this paper is to review the scattered literature on the uncertainties in collaborative value formation, synthesising contingency factors of value outcomes in VCC.

Design/methodology/approach

The paper is based on an examination of 84 peer-reviewed journal articles. Recognising the drawbacks of the macroscopic abstraction in existing the VCC literature, the authors adopt a zooming-in approach to identify distinct patterns of contingency factors in the collaborative value-formation process.

Findings

From a macro-social perspective, VCC may connote a sense of exploitation of “consumers” and a need for consumer control of “producers”, impeding harmonious value formation. Zooming into actor-to-actor interactions, the collaborative relationship is found to be a source of uncertainties in value formation, which is further complicated by differences in the knowledge intensities of services. Finally, reviewing the individual consumer reveals a most nuanced picture that demonstrates heterogeneities of consumers’ VCC involvement and complexities in their perceptions and behaviours. Five propositions and a contingency framework are proposed.

Research limitations/implications

Six value formation mechanisms are proposed based on interconnected and multi-level perspectives, providing implications for managers and future researchers.

Originality/value

This paper contributes to rebalancing VCC research by synthesising insights on the potential contingencies, which are relatively under-explored yet vital to keep the controversy alive and relevant, and re-invigorating business processes.

Details

Journal of Service Theory and Practice, vol. 29 no. 2
Type: Research Article
ISSN: 2055-6225

Keywords

Article
Publication date: 23 September 2020

Thi Minh Trang Tran, Kum Fai Yuen, Xueqin Wang and Kevin X. Li

Sustainable shipping management (SSM) has received much attention from shipping companies in recent years. Grounded on resource accumulation and orientation perspectives…

Abstract

Purpose

Sustainable shipping management (SSM) has received much attention from shipping companies in recent years. Grounded on resource accumulation and orientation perspectives, this study aims to identify the antecedents of SSM and examine their effects on the performance (i.e. shippers' loyalty and financial performance) of shipping companies.

Design/methodology/approach

A model comprising a network of hypotheses that specifies the relationships between the antecedents, SSM, shippers' loyalty and financial performance was constructed. Subsequently, a survey questionnaire was designed. Survey data were then collected from 294 shipping companies located in Vietnam and analysed using structural equation modelling.

Findings

The findings indicate that the five antecedents have significant effects on the effectiveness of SSM. They are stakeholders' focus, strategic orientation, supply chain collaboration, sustainability resource development and sustainability technology development. Bootstrapping analysis indicates that SSM has significant direct and indirect effects on financial performance via shippers' loyalty.

Research limitations/implications

Applied perspectives are complementary and offer unique explanations to SSM. However, the orientation perspective offers stronger explanation. This study also improves the allocation of resources and capabilities in managing sustainability to enhance the organisational performance of shipping companies.

Originality/value

This study synthesises the sustainability and strategic management literature to identify the antecedents of SSM.

Details

International Journal of Physical Distribution & Logistics Management, vol. 50 no. 9/10
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 12 February 2018

Xueqin Wang, Kum Fai Yuen, Yiik Diew Wong and Chee Chong Teo

As an application of self-service technology, automated parcel station (APS) is emerging as a logistics innovation to address the inefficiency and delivery failure in…

2674

Abstract

Purpose

As an application of self-service technology, automated parcel station (APS) is emerging as a logistics innovation to address the inefficiency and delivery failure in conventional home delivery. However, the long-term viability of APS depends on the consumers’ acceptance of such concept. In response, the purpose of this paper is to conduct a behavioural study on consumers’ adoption of self-collection service via APS.

Design/methodology/approach

By synthesising theoretical insights from the innovation diffusion literature and attitude theories, a conceptual model is developed and empirically validated. Perceived characteristics of APS are present to directly influence the consumers’ adoption intention, or indirectly through attitude. A total of 170 valid responses are collected from a survey conducted in Singapore and the data are analysed using structural equation modelling.

Findings

Consumers’ favourable attitude and perceived relative advantage of APS directly lead to stronger adoption intention. On the contrary, consumers’ perceptions on compatibility and trialability and on complexity indirectly influence their adoption intention via attitude, in a positive and in a negative way, respectively. Additionally, attitude is found to be the most influential factor contributing to consumers’ adoption intention.

Research limitations/implications

The scope of this paper is limited to e-consumers’ initial adoption decision. Future research should examine the consumers’ adoption behaviour further down the innovation adoption process, such as continuance and commitment.

Originality/value

This research conceptualises and validates the consumers’ adoption behaviour of APS from a synthesised view of innovation diffusion and attitude theories, theoretically and empirically contributing to the field of study on logistics innovations from the consumers’ perspective.

Details

The International Journal of Logistics Management, vol. 29 no. 1
Type: Research Article
ISSN: 0957-4093

Keywords

Article
Publication date: 1 May 2007

NG, Frankie M.C., HU Jinlian, SZETO Yu-cheung and WANG Xueqin

Seamless garment creation has attracted substantial research and is currently growing in its commercial applications. This paper reports a study which aims to invent an…

Abstract

Seamless garment creation has attracted substantial research and is currently growing in its commercial applications. This paper reports a study which aims to invent an approach of integrating textile and fashion designs in seamless fashion creation. Based on the current industrial bi-axial weaving machine, a study was carried out to expand and invent weaving techniques with particular reference to double nterlacing toward a type of weaving seamless fashion (SWF) for developing a creative process and product of woven textiles and fashion. The method and theory of creating seamless woven fashion (SWF) were built upon certain hypotheses, experiments and analyses. Results show that by deploying advanced computer aided design systems, the production of seamless woven fashion (SWF) using multi-layer weaving techniques and a combination of stable and shape changeable fibers can be manufactured efficiently with a relatively simplified procedure that optimizes the design and manufacture process as opposed to the convention of fashion creation. It is envisaged that the results of this study will provide an alternative method of fashion creation, widen the creative and esthetical dimensions of textile and fashion design, and will enhance further research in these areas of integrated textile and fashion design systems.

Details

Research Journal of Textile and Apparel, vol. 11 no. 2
Type: Research Article
ISSN: 1560-6074

Keywords

Article
Publication date: 13 January 2022

Guanhua Wang, Yaqin Wang, Xiaowei Ju and Xueqin Rui

This study examines the effect of political networking capability (PNC) and strategic capability on exploratory innovation/exploitative innovation through the mediation of…

472

Abstract

Purpose

This study examines the effect of political networking capability (PNC) and strategic capability on exploratory innovation/exploitative innovation through the mediation of absorptive capability (AC).

Design/methodology/approach

Using empirical survey data collected from 153 traditional manufacturing firms (TMFs) in China, the authors apply partial least squares structural equation modeling (PLS-SEM) combined with mediation analyses to test hypotheses.

Findings

PNC has a higher impact on exploratory innovation than exploitative innovation through AC. The authors thus provide novel empirical insights into independent variables of firms' ambidextrous innovation and their implementation mechanisms.

Research limitations/implications

The authors highlight a unique situation of China and contribute to the literature on PNC and AC. The findings demonstrate that AC plays an important role in configuring government-obtained external resources into new products, thus influencing ambidextrous innovation strategic decisions.

Practical implications

TMFs' executives should enhance PNC to obtain more resources to conduct exploratory and exploitative innovation. Government officials and policymakers should strengthen the supervision of TMFs' innovation activities and adopt effective measures to ensure that TMFs could conduct more exploratory innovation as governments expected.

Originality/value

This study provides new insights by bridging research gaps in the literature and advances the insights of how TMFs' PNC/strategic capability directly and indirectly fosters exploratory and exploitative innovation via the mediating role of AC in China.

Details

Journal of Manufacturing Technology Management, vol. 33 no. 3
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 14 August 2021

Huayi Li, Qingxian Jia, Rui Ma and Xueqin Chen

The purpose of this paper is to accomplish robust actuator fault isolation and identification for microsatellite attitude control systems (ACSs) subject to a series of…

Abstract

Purpose

The purpose of this paper is to accomplish robust actuator fault isolation and identification for microsatellite attitude control systems (ACSs) subject to a series of space disturbance torques and gyro drifts.

Design/methodology/approach

For the satellite attitude dynamics with Lipschitz constraint, a multi-objective nonlinear unknown input observer (NUIO) is explored to accomplish robust actuator fault isolation based on a synthesis of Hinf techniques and regional pole assignment technique. Subsequently, a novel disturbance-decoupling learning observer (D2LO) is proposed to identify the isolated actuator fault accurately. Additionally, the design of the NUIO and the D2LO are reformulated into convex optimization problems involving linear matrix inequalities (LMIs), which can be readily solved using standard LMI tools.

Findings

The simulation studies on a microsatellite example are performed to prove the effectiveness and applicability of the proposed robust actuator fault isolation and identification methodologies.

Practical implications

This research includes implications for the enhancement of reliability and safety of on-orbit microsatellites.

Originality/value

This study proposes novel NUIO-based robust fault isolation and D2LO-based robust fault identification methodologies for spacecraft ACSs subject to a series of space disturbance torques and gyro drifts.

Details

Aircraft Engineering and Aerospace Technology, vol. 93 no. 7
Type: Research Article
ISSN: 1748-8842

Keywords

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