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The existing literature dealing with attractiveness during a service encounter focuses on employee attractiveness and its consequences. This paper aims to consider the other side of the coin by focusing on customers’ attractiveness.

On the basis of two studies, this paper presents and tests a model explaining the specific role that employee social attraction plays in customer service perception and satisfaction judgment.

It suggests that the appraisal of customers’ physical attractiveness and homophily may lead to situations in which employees are socially attracted to customers, thus influencing customer service perception.

Consequently, this research provides insights into the role of attraction determinants in a service context. In addition, it demonstrates how employees’ social attraction is triggered in a service context. The findings contribute to satisfaction research by extending prior research perceptions on dyadic service encounters and examining both employee attitude and customer perceptions in service interactions.

While various economic models predict that openness to international trade accelerates productivity and promotes economic growth and convergence, the empirical evidence (mostly based on cross‐sectional data) has been mixed and inconclusive. This paper investigates the issue using annual data from the 1950–1992 period for a sample of 56 economies. When the relationship between openness and growth (or convergence) is examined in the cross section, the results are fragile and statistically insignificant. When the complete panel is employed, however, and the time dimension of the data is fully utilized, a positive and statistically significant relationship between openness and growth emerges. In particular, it is shown that an increase in trade (exports plus imports) as a percentage of GDP by 10 percentage points results in a permanent increase in the growth rate by approximately 0.5 percent.

The purpose of this paper is to investigate the multi-period, multi-attribute decision-making problems that arise when the information required to make decisions is provided at different periods.

For the multi-period grey relational analysis (MP-GRA) procedure, the time dimension is added to the grey relational analysis algorithm, which is a multi-attribute decision analysis that has been developed. As a case study to test the functionality and applicability of the model, 28 European Union member states were ranked by the MP-GRA method developed according to their human development and global competitiveness variables for the years 2006-2015.

The general ranking of EU member states has been provided in intervals of certain time periods called decision units.

Another dimension based on time periods has been added to a ranking technique. This case also shows that the opinions of decision-makers may be added separately to enhance evaluations.

The purpose of this paper is to synthesize higher education (HE) elements as expressed in competitiveness literature and provide a comprehensive list of HE aspects found in the conception of competitiveness. In order to achieve this goal, the most acknowledged conceptions, including definitions and measurements, of competitiveness are overviewed and HE components reflected in them are depicted.

In order to achieve the article goal, the most acknowledged conceptions, including definitions and measurements, of competitiveness are overviewed and HE components reflected in them are depicted.

The reviewed measurements of competitiveness have provided a comprehensive list of HE elements. After reviewing a combination of literature on national competitiveness, it is stated that the following HE elements appear in the conception of national competitiveness – preparation for the HE (as reflected in quantity and quality of secondary education), tertiary education quantity and quality, funding of HE system, quality of scientific research institutions and links of the HE system with the labor and business sectors.

The article has a practical value for HE policy makers since it detects key HE factors that are included in the most acknowledged competitiveness measurements which means that these factors have been identified to be the most influential for the growth of a country's prosperity. It is important for HE reformers to understand the underlying dynamics of the competitiveness process and factors that drive it so that they can contribute in the most effective ways.

The article provides a comprehensive list of HE aspects found in competitiveness definitions and measurements. This can be useful for researchers in comparative HE research field. They are constantly seeking for common grounds of comparison of HE systems. The article provides the list of HE characteristics that can serve as basis of comparison. It is a complicated task to study similarities and differences between HE systems because it is difficult to find a joining point. In the article, this joining point has become national competitiveness. Thus, the article contributes to the quest for adequate theoretical approaches for HE system analysis, putting forward a list tailored to the study of HE systems in the context of national competitiveness.

The purpose of this paper is to clarify the relationship between income inequality and financial deepening. The majority of theoretical studies on the relationship between them argue that financial deepening has a positive effect on the income inequality. This paper aims to study the case of China, and explores whether the effects of financial deepening on income inequality varies between urban residents and rural residents.

Using the grey incidence analysis, this paper first calculates the degree of grey incidence between dependent variables, i.e. per capita disposable income of urban residents, per capita net income of rural residents and overall Theil Inequality Index for China, and independent variables, depth of credit, depth of direct financing and depth of insurance. Next, multiple non-linear regression is introduced to build the model. With the method of unit root test and co-integration test, some equations are given to show the clear relationship among the variables.

The empirical results indicate that the development of credit market does not have a strong relationship both with the growth of income and income inequality. While the development of both the direct financing market and the insurance market is closely related to the growth of income and income inequality.

The results of this paper suggest that the protection of the rights and interests of medium-sized investors is the key for the capital market. Meanwhile, the insurance market should be encouraged to expand in both breadth and depth, which helps to take full advantage of its functions. As for the credit market, more resources should be allocated to those who need them most the small- and medium-sized enterprises, which will contribute to the growth of the income for the majority and narrowing the income gap.

This study aims to identify the countries’ innovation factors that are determinant for them to achieve higher levels of development. In addition, the research identified which of these factors should be prioritized so the countries can move up in the rank of the most competitive.

The study used the indicators of innovation and the stage of development of 137 countries proposed by the Global Competitiveness Report published by the World Economic Forum and techniques of multivariate data analysis.

The results indicated that all the factors tested are determinant to lead the countries throughout their stages of development. The research highlights that the factors “Quality of scientific research institutions” and “Patent Cooperation Treaty (PCT) patent applications” should be equally prioritized for the countries’ development.

The results suggested that the factors Capacity for Innovation, Quality of Scientific Research Institutions, Company Spending on Research and Development (R&D), University–Industry Collaboration in R&D, Government Procurement of Advanced Technology Products, Availability of Scientists and Engineers and PCT Patent Applications are decisive for positioning countries in terms of their stage of development and should be part of their public policy and enterprises’ strategic planning.

The findings show that countries should prioritize the factors Quality of Scientific Research Institutions and PCT Patent Applications, as these factors, when acting together, predict the evolution to higher stages of development.

In the context of globalization, the concept of national identity becomes much richer and the governments’ policy‐makings have been largely monitored by the markets. If some countries have been more successful than others in responding to the same challenges posed by incorporation by the world economy, then the reason for these different answers is to be found in their national choices. In recent years, few developing countries have enjoyed benefits from interaction with outside world as much as China has. As a late‐comer of globalization, China has been confronted with a clash between the dissolution of a traditional society and the construction of a modern one. Taking into consideration China’s history, population, size, potential and geo‐political influence, this article reviews her unique pathway in quest for a new identity in the era of globalization and tries to find some enlightenments equally useful for other developing countries.

Given an increasingly volatile and competitive fashion environment, the purpose of this paper is to qualitatively explore current consumer behaviour and psychological perspectives of luxury in women's undergarment fashion purchasing, with specific examination of whether this under‐investigated area of discrete or inconspicuous fashion appraisal is consistent with other luxury purchases.

The study employs an interesting methodological approach using multiple qualitative techniques including research interviews, group forums, and narrative capture, to investigate women's undergarment purchasing in a changing fashion environment in relation to the issues of branding, self‐image, perceived self‐image, motivational perspectives, and consumer behaviour, as identified by 119 female consumers aged between 18 and 60.

This study supports in part previous research that indicated consumer behaviour is determined by the congruency between the consumer's self‐image and the consumer's image of brands, although early research suggested this only applied to conspicuous products and social consumption. The current study confirms the self‐image link in the area of inconspicuous fashion, and strongly relates inconspicuous products consumed privately to self‐esteem and perceived sexy self.

The findings indicate that for intimate apparel marketing to be effective and credible, the marketed fashion items, and actions taken by designers, and retailers need to be consistent with the consumer's personal style, value perceptions, and self‐image.

This research examines several neglected areas in fashion and consumption research, and contributes to our understanding of key motivational elements important in the consumption of inconspicuous fashion, and the relationship of self‐image to inconspicuous consumption.

The purpose of this paper is to examine and test the relationship and interaction between “intrinsic” religiosity, entrepreneurial activity, and economic growth.

The paper selects 23 countries that are predominately Christian and examine the connection between country‐wide religious orientation, entrepreneurial activity, and economic growth. It specifically examines “intrinsic” religiosity, and defines entrepreneurial activity as either total start‐up entrepreneurial activity or opportunity‐based entrepreneurial activity. It is hypothesized that there is a direct relationship between religious attitudes and both economic growth and entrepreneurial activity, with entrepreneurial activity also acting as an intervening variable. The empirical relationship between “intrinsic” religiosity, entrepreneurial activity, and economic growth is then examined.

The findings suggest that while “intrinsic” religiosity is positively related to economic growth, the key relationship may be between “intrinsic” religiosity and entrepreneurial activity, with entrepreneurial activity then resulting in economic growth.

By examining the diverse literatures of economic development, entrepreneurship, theology, and the psychology of religion, this paper offers a unique analysis of religious attitudes and their impact on entrepreneurial activity and economic growth. Both the conceptual discussion and the empirical results extend previous studies examining cultural approaches to understanding economic growth.

The purpose of this paper is to analyze the performance and the relationship between competitiveness, real gross domestic product (GDP) growth and human development in 20 countries of the Latin America and Caribbean region during the 2006-2015 period. The main argument to uphold here is that – from the perspective of virtuous circle – countries with better conditions of competitiveness are those with better economic performance and with better conditions for human development.

Time series data were organized at three levels: individual countries, groups of nations and Latin America and Caribbean as a whole. Indicators used were: index of competitiveness, rates of change in real GDP and Human Development Index. Cluster analysis tests were performed: data ranges were determined and quintiles were established. Countries were ranked in five categories and comparative position matrices were determined for each variable. Linear correlations between indexes were calculated. Linear correlation coefficients were determined in terms of groups of countries and considering Latin America and Caribbean as a whole.

Findings revealed that decreasing conditions in competitiveness and economic growth indicators are the representative situation since 2009. The most competitive country in the region is Chile, and the weakest is Venezuela. Nevertheless, all Latin American and Caribbean countries analyzed seem to have made progress in terms of human, economic and social development. Regarding correlations, Dominican Republic showed an inverse relationship between competitiveness and economic growth, while Jamaica and Venezuela showed inverse relationships between competitiveness and human development. At the individual country level, no statistically significant relationship between economic growth and human development was detected.

Findings highlight the necessity of future research that result in a deeper understanding of the transmission mechanisms between economic and social performance in Latin American and Caribbean countries. Particular reasons at the micro level that explain improvements or deteriorations in competitiveness and human development must also be analyzed. Based on the degrees of freedom, time series could have included more years, but a lack of information was found for some countries. It would also be necessary to observe each particular case considering the type of economy, production characteristics and export/import composition.

Results complement the existing literature by exploring competitiveness and its relationship with economic and social variables in developing countries. The authors also believe that this paper is relevant for macroeconomic and social policy debates involving competitiveness and human well-being in this region of the world.

This paper supports an important argument: human well-being and national development must be the ultimate goal of competitiveness. Traditional literature focuses on levels and determinants of competitiveness in developed countries, but it usually does not take into account social and human aspects of the process in developing countries. Little attention has been paid to analyze the relationship between competitiveness and socioeconomic variables in developing countries. Methods and findings of this paper complement the existing literature by studying the relationships among competitiveness, real GDP growth and human development in Latin American and Caribbean countries, using correlation analysis.