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The purpose of this paper is to identify the major factors of client satisfaction (CS) that are critical for web development projects in freelance marketplaces. This quantitative study is done from the point of view of the web development services clients. Five major dimensions were proposed as determinants of CS from the literature review: ease of use, user interface, information, security and privacy.

A web-based survey methodology is used as the main data collection instrument. Statistical techniques such as confirmatory factor analysis and multiple linear regressions are used to analyze 162 responses of questionnaires.

The findings suggest that all factors do influence CS. In terms of strength, security had the highest level of impact on CS, so it is the strongest determinant among all factors. After security, ease of use and information are considered as strong determinants. So, this study concludes that the five major determinates do affect CS in web development projects from freelance marketplaces.

This research is limited only to the top freelance marketplaces, such as Upwork, Freelancer, Fiverr, Guru, Envato Studio, etc. The sample size is relatively small and this study is focused on web development projects only. Moreover, this research is focused only on the characteristics or attributes of the projects final outcome, i.e. website.

This study attempts to identify the important factors that have a relation with CS, thus giving freelancers an indication of what to look for when working on any web development project posted by any client in a freelance marketplace. Understanding the determinants of CS will also help Pakistani information technology freelancers involved in web development projects and services to increase their project performance, improve their CS rate and increment client following.

This presents the first study on the determinants of CS in web development projects from freelance marketplaces.

The purpose of this paper is to propose an in-depth analysis of online communities of practice that support the innovative development of web applications. The analysis is aimed at understanding the preeminent characteristics of communities of practice that can favour the process of innovation (conceptualisation and realization of a web application) and if these characteristics differ in the diverse phases of a software development project (requirement specification, design, implementation and verification).

The authors adopted a multiple case study research design, selected 29 communities of practice related to the development of web applications and classified them recognizing the different practices that refer to the different phases of the innovation process of web-applications software development. Finally, the authors focussed on seven communities comparing five important dimensions for each one.

The results of the empirical analysis show that the best practices are different, considering the different phases of the project, and that these practices can be strategies directed at members to attract them and also, strategies directed at the community to permit collaboration.

The paper proposes an important and new insight into the management of virtual communities of practice (VCoP). The authors supposed that the ways to manage a VCoP could depend on project phases. In particular, the management practices of community should differ according to the different project phases, i.e. requirements specification, design, implementation and verification of the software. Literature in this sense presented only research focussed on the different effects of virtualness on teams depending on the length of team duration and on communication efforts.

To explore the effectiveness of large‐scale consortia for disseminating local heritage via the web. To describe the creation of a large geographically based cultural heritage consortium in the South East of England and management lessons resulting from a major web site digitisation project. To encourage the improved sharing of experience amongst similar projects in the future.

A selective literature review seeking lessons on sustainable cultural heritage collaboration is presented. The composition of a consortium set‐up with public lottery funding to build a cross‐domain collaborative public web site containing cultural heritage materials from many local authorities and local partners is described. Practical experiences from the first three years of collaboration are presented in a manner loosely based on the European Union Digitisation Policies Benchmarking Model.

Staff in local government libraries, archives and museums have, until recently, lacked experience in major web site publishing and even in the basic digitisation of locally held heritage materials. Local governments in England have traditionally co‐operated within the library or museum sectors, but not across the whole domain. New communication methods and a formally structured consortium have so far enabled the collaborative publication of a major web site allowing cross‐searching of partner materials as well as access to individual sites. More importantly, staff have begun to understand how to proceed in a sustainable way to support the future development of more sophisticated digital primary and learning resources that are preserved for the future and yet accessible to many more people.

The paper notes the importance of shared values, common objectives and a practical approach to collaborative service delivery. It also highlights the challenges in situations where operational staff have multiple responsibilities and project staff may be available only while external short‐term funding lasts. It is suggested that encouraging the documentation of operational experiences and sharing skills through a large‐scale formal consortium can support sustainable development.

The consortium described hopes to form a major part of the future framework for digital cultural heritage services in the South East of England. This paper offers a rare, reflective contribution from experienced, operational service practitioners who have completed a three‐five year digitisation programme offering free public access to materials that serve to support and disseminate local and regional identity.

The purpose of this paper is to contribute to a better understanding of the progress and the success vs failure in e‐government development, based on case studies of two inter‐organizational (IO) e‐service projects.

The analysis in the paper is made from an e‐government systems development life cycle perspective and a challenge and success factor perspective. The point of departure is theory and a comparative analysis of two e‐government projects.

The main results in this paper are: a combination of perspectives (in a project stage and analysis grid) that can serve as a support when managing e‐service development and a set of identified crucial success factors within an IO e‐government project including project manager skills and position in the agency organization as well as when and how systems maintenance issues are introduced into a project. Existing theory and perspectives are also criticised based on the present study.

Lessons to learn from a challenge and success factors perspective in two different e‐government projects, and suggestions to revise an e‐government development life cycle in order to perform a better practice in the field. The revised/developed project stage and analysis grid presented in the paper is one way to deal with the challenges related to the management of e‐service development in the public sector.

The paper addresses a number of challenges of complexity and risk that e‐government initiatives face. It is not an easy matter to realize such initiatives' potential. A key research issue for the e‐government field, as well as the information systems field in general, is to understand why some projects progress to success while others end in failure. This is the niche for the present paper.

Focuses on the development of an appropriate Web presence for the College of Humanities, Arts and Social Sciences (CHASS) at the University of California, Riverside (UCR), the largest college on the UCR campus, with nineteen academic departments, four formal research centers, offering 55 majors and more than 40 minors. Outlines the vision and the strategy, and summarises the benefits of the project.

Web site development work is a growing aspect of the IT activities within many organisations. However, the skills and knowledge required by IT practitioners for successful Web site development are still largely uncertain. In this paper we examine the results of a research exercise involving case studies in 20 UK organisations aimed at investigating: the skills and knowledge that are required for Web site development work, how such skills and knowledge are used in actual practice, and the mechanisms by which such skills and knowledge can be acquired and improved.

The World Wide Web (WWW) or the Web has been recognized as a powerful new information exchange channel in recent years. Today, an ever‐increasing number of businesses have set up Web sites to publicize their products and services. However, careful planning and preparation is needed to achieve the intended purpose of this new information exchange channel. This paper proposes a comprehensive framework for effective commercial Web application development based on prior research in hypermedia and human‐computer interfaces. The framework regards Web application development as a special type of software development project. At the onset of the project, its social acceptability is investigated. Next, economic, technical, operational, and organizational viability are examined. For Web page design, both the functionality and usability of Web pages are thoroughly considered. The use of the framework should result in more effective commercial Web application development.

States that the rate of change of Internet technology is alarmingly high. The main question addressed in this article is: how can organizations cope whose main activities are not Internet‐technology related? METANET is a framework containing the concepts required to keep pace with the rapid evolution of Web applications. It has four main components: development, maintenance, tools architecture and organizational fit. A typology of Web applications and the development method allows IT departments to determine what types of Web applications they are ready to develop. Content maintenance models are set out. The necessary organizational structure is discussed. An architecture for efficient and productive corporate development tools is set out. To illustrate the concepts a prototype repository is discussed.

Reports on two projects at University College London (UCL) involving collaboration between information specialists and academic departments to support the university’s Learning and Teaching strategy. The Access Project is developing an electronic course materials system, and the Key Skills Web Development project is delivering customised skills resource material online.

Web accessibility is the practice of making web sites accessible to people, such as the disabled, who are using more than just traditional web browsers to access the internet. The purpose of this paper is twofold: to overview web accessibility and to highlight the ethics of web accessibility from a managerial perspective.

To that end, this paper reviews related literature, highlights relevant public policy, discusses web accessibility from a systems development perspective, and concludes with a discussion of web accessibility with respect to different ethical theories.

The findings take the form of a tutorial that highlights how to address web accessibility projects. The findings also examine web accessibility projects as they relate to well‐known ethical theories. Additionally, the findings also incorporate ethical opinions from web designers who have completed web accessibility projects in the past.

The paper makes several contributions to the existing literatures on web accessibility and ethics. An important contribution is that the paper is the first tutorial on web accessibility that also examines the topic through the lens of ethical theories. In addition to the tutorial, the paper reports on the opinions of web designers who have worked on web accessibility projects in the past.