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Humanitarian organizations have faced the unprecedented consequences of the coronavirus disease 2019 (COVID-19) pandemic. In this article, the authors therefore discuss how epidemics and pandemics, specifically Ebola and COVID-19, have affected humanitarian operations and supply chain management (HumOSCM), and how HumOSCM has contributed to preparedness for and response to epidemics and pandemics. The authors present lessons learned from responses to Ebola and COVID-19.

For this study, the authors review the scholarly HumOSCM literature, use documentary evidence from practitioner literature and apply a theory synthesis approach to derive recommendations on how HumOSCM could strengthen future responses to epidemics and pandemics.

The conceptualizations highlight the importance of strengthening collaboration, capability and capacity for the response to epidemics and pandemics. Furthermore, the components that can enhance the degree of collaboration, and hence, response formation, are discussed.

As a non-empirical article, it suffers from the limitations of conceptual research. Hence, empirical testing of the proposed framework is recommended. The framework and propositions can serve as a basis for future studies.

The conceptual framework can help humanitarian organizations and other actors in the humanitarian sector to better understand how to prepare for future responses to epidemics and pandemics, in particular by considering the components that enhance the degree of collaboration, as well as through capability development and capacity building.

This article begins a discussion of how HumOSCM should evolve to better respond to future epidemics and pandemics.

The purpose of this study is to understand how humanitarian service triad members contribute to value co-creation, and how they assess the continuity of services in humanitarian supply chains (HSCs) to ensure support for beneficiaries.

The study applied a qualitative methodology through a single case study of a humanitarian service triad composed of non-governmental organisations (NGOs), service providers and beneficiaries. Empirical data were collected through semi-structured interviews and observations.

The findings confirm that the humanitarian service triad perspective in HSCs allows better understanding of humanitarian assistance. The findings indicate six components grouped into a humanitarian service triad framework, namely: service design, service reachability, training serviceability, collaboration, synergy, ethical considerations and after-service care.

This research contributes to understanding of humanitarian services provision by studying service triads in humanitarian settings. It also confirms the need for cooperation between practitioners in services provision. The findings are limited to the context of refugees in Turkey, specifically humanitarian service triad located in Izmir area.

The Humanitarian Service Triad Framework for Service Provision proposed in this paper can be used as a tool for policy makers and practitioners involved in service design in HSC contexts, stressing the need for including all the framework components in practice.

This study is one of the first to focus on a humanitarian service triad, which includes beneficiaries as triad members in long-term humanitarian service provision.

Within the emerging research field of humanitarian supply chain management (HSCM) the use of existing theoretical concepts and frameworks to provide explanation and understanding of the phenomena under scrutiny is not yet well understood. There is still a lack of research on which theoretical approaches are used in this field, and to what extent this emerging field “borrows” theories from other disciplines. The purpose of this paper is therefore to deepen the understanding of HSCM from a theoretical point of view by identifying and evaluating the use of theories in HSCM literature.

A literature review is conducted based on academic journal articles included in a well-recognised and publicly available bibliography on HSCM articles (Tatham, 2015). A content analysis is applied to the articles in terms of level of theory, research methodology, disaster management stages, disaster types, and disaster name/region.

A trend towards using more established, “middle- range” theories, is evident. However, the use of theoretical approaches is not evenly spread between the different phases of disaster relief. A strong emphasis on SCM as a background discipline is also mirrored in the choice of theories used, which indicates the solidification of humanitarian logistics as a primarily supply chain discipline. The lack of use of other theoretical perspectives and grand theories is, however, still evident, which provides an interesting research agenda for future research.

The use of the bibliography limits the generalisation of the findings although some trends are evident.

This is a first review of theories used in HSCM. It provides an overview of the state of the art of HSCM research but contributes to the maturation of research in this field. The paper concludes with a research agenda.

This study investigates the effects of service modularity on the perceived usefulness (PU) of e-learning programs through the perceived ease of use (PEoU) and service customization.

Structural equation modeling was used to test four hypotheses with survey data from 517 undergraduates in Turkey.

Results show that service modularity affects the PU of e-learning programs through the PEoU. Service customization negatively moderates the effect of service modularity on the PEoU, but positively moderates the effect of the PEoU on the PU of e-learning programs.

This study offers insights that support the decisions of policymakers and higher education institutions on how to design appealing e-learning programs cost-effectively.

This study reveals the determinants of the PU of e-learning, which could support the democratization of access to higher education in emerging countries where barriers to higher education are relatively greater than in developed countries.

The concept of service modularity is explored in the e-learning context from the students' perspective. This study shows that the standardized interfaces across course modules increase the PU of e-learning programs by improving the ease of use. It also shows, interestingly, that service customization, enabled by modularity, is not always appreciated by service consumers, because of the potential extra effort demanded in communicating their unique needs to service providers.