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This paper aims to examine how customer participation in new service development (NSD) and customer relationship management (CRM) technology can improve the NSD performance of manufacturing firms. Additionally, the paper examines CRM technology usage to understand how it impacts new service performance both individually and jointly with customer participation in NSD.

This study is a survey of 216 manufacturing managers who are overseeing the development of new services at their organizations. For the analysis, structural equation modeling is used with Amos 22.0. Measures of all latent variables in the analysis pass the traditional tests for reliability, convergent validity and discriminant validity. Furthermore, the results of a common latent factor test for common method variance and Harman’s one-factor test indicate that common method bias is not a source of endogeneity in the model.

Customer participation has a positive effect on NSD performance. CRM technology usage also has a positive effect on NSD performance. The effect of customer participation on NSD performance is enhanced by CRM technology. The results of a post hoc analysis suggest that the usage of CRM technology has the most benefit for managing the technical aspects of customer participation.

This study has methodological limitations that may impact the generalizability of results. For instance, it is based on cross-sectional self-reported survey data, which is more subjective than longitudinal secondary data. Survey research lacks the depth and nuance of qualitative research designs, which are commonly employed to study NSD. In addition, this study focuses on large US manufacturing firms. The authors do not include small firms or international organizations in the sample. Despite these limitations, they believe the findings can provide significant contributions to the NSD literature.

Although prior research has shown that customer participation and CRM technology can individually influence new product development (NPD) performance, the results indicate they are equally effective factors in the development of new services. Furthermore, the authors show that customer participation can be enhanced via the use of CRM technologies. The interaction is more pronounced within the technical aspects of NSD.

This study contributes to the NSD literature, and it also has implications for managers leading NSD efforts in traditional tangible-product industries. The findings provide additional evidence that customer participation is an effective NSD strategy for manufacturing firms (Morgan et al., 2019). Furthermore, CRM technology is integral to NSD performance. CRM technology not only has a direct effect on NSD performance, but the interaction term of customer participation by CRM technology also has a positive effect on NSD performance.

The COVID-19 pandemic has presented small-to-medium size enterprises (SMEs) with a massive and unexpected challenge that has caused many to adjust their operational standards. Perhaps the biggest change has been the shift to remote work and away from traditional office spaces. Thus, this study aims to explore the implications of this shift within the context of customer participation in the new product development (NPD) process.

Our study surveys 218 small-to-medium size business-to-business firms in the USA on a variety of questions revolving around their NPD processes, customer collaboration and the shift to remote work. The authors use structural equation modeling in the AMOS program to analyze the data.

The findings indicate that both customer participation breadth and customer participation depth positively impact new product performance. Furthermore, these relationships are found to be contingent upon whether firms rely on remote work during the collaboration process. The results show that accessing a broader variety of explicit customer insights (i.e., breadth) has become easier in the increasingly remote collaboration environment. However, as face-to-face customer participation in NPD has decreased, the prospect of gaining deep, tacit customer knowledge relevant to product development (i.e., depth) has become more challenging.

This study contributes to the knowledge-based view of the firm and the customer participation literature, and it also has implications for managers adjusting to the shift to remote work following the COVID-19 pandemic. The findings provide additional evidence that customer participation is an effective strategy for SMEs (Morgan et al., 2018), but remote work has both positive and negative implications regarding the type of external knowledge that is acquired during customer participation in NPD.

The protective aspects of relationships for health have been extensively studied. Here, we assess whether different dimensions of partnership status at the time of a child’s birth are associated with better self-assessed health later in mid-life. Data are from three countries with different social welfare policies relating to union status and parenting: the US, the UK, and Norway. Results indicate that women who were partnered at first birth had better health at midlife in all three countries than women who were unpartnered. The analysis indicates no differences in the mid-life health of Norwegian women who were married or cohabiting at birth, whereas for US and UK women, being married at the birth of a first child is more beneficial for mid-life health than bearing the child in a cohabiting union. In the US, women who are least likely to marry do not demonstrate better mid-life health if they had wed relative to cohabiting. In the UK, in contrast, the women least likely to be married at the birth experience better returns if they marry. These findings highlight the importance of paying closer attention to heterogeneous treatment effects as they relate to childbearing, relationship status, and mid-life health.

Despite the impressive record of advancing toward higher education, women are substantially underrepresented in science, technology, engineering, and math (STEM) fields compared to men. Less is known about the factors that explain gendered patterns of participation in STEM in countries with dissimilar national characteristics and educational systems. To fill this gap in the literature, this study first examines the historical trends of female representation in STEM fields cross-nationally. Then, this paper explores the relationship between women’s and men’s enrollments in STEM with various structural, national characteristics. Recognizing that the relationship may vary by subfields of STEM, the study further investigates the association separately for natural science and for engineering. Using time- and entity-fixed effects panel regression models pooled between 1970 and 2010, the study’s analyses built on earlier studies on gender segregation across fields of study and gender inequality in higher education. The findings suggest that the common assumption of tight, positive linkage between societal development and participation in STEM holds for only men at an aggregate level under the period covered. The authors find a negative association between national economic development and women’s participation in STEM, especially for engineering. On the other hand, they find positive associations between men’s enrollment in STEM as well as women’s enrollment in other fields of study with women’s participation in STEM. Taken together, the results suggest the significance of the diffusion of an inclusive logic in higher educational institutions.

This study investigates national trends in students’ science, technology, engineering, and mathematics (STEM) occupational expectations by using Program for International Student Assessment (PISA) 2000, 2003, and 2006 data. The analyses in this study revealed several noteworthy national trends in STEM occupational expectations. In many countries students’ computing or engineering (CE) occupational expectations changed between PISA 2000 and PISA 2006, while students’ health service (HS) occupational expectations remained constant. In particular, many developed countries experienced downward national trends in CE occupational expectations among top performers in science. This study also found gender differences in national trends in STEM occupational expectations. In many countries boys’ CE occupational expectations decreased between PISA 2000 and PISA 2006, while girls’ occupational expectations remained unchanged in both CE and HS fields. Finally, the gender gaps in CE occupational expectations converged in many countries, but this convergence was not due to increases in CE occupational expectations among girls, but rather decreases in expectations among boys. Because one of the policy goals in many countries is to promote engagement in STEM education and occupations among students, especially academically talented students, the current findings – national declines in CE occupational expectations among top academic performers – will most likely be viewed as problematic in several countries. Future research should use data collected over longer periods to investigate whether students’ interest in STEM education and occupations increased or decreased in a variety of countries, and whether these patterns varied by student characteristics and performance levels. Moreover, future research must focus on factors that can explain the national trends in student interest in STEM education and occupations.

This study aims to examine the impact of entrepreneurial orientation, firm market power and their interaction on opportunism in horizontal exchange networks. The aim is to investigate how entrepreneurial orientation and market power individually can lead to opportunism, but possessing both characteristics will mitigate such behavior.

Based on an analysis of 108 firms in 25 networks using a panel-corrected standard errors approach, the study tests hypotheses regarding how entrepreneurial orientation, firm market power and their interaction impact opportunism within a focal horizontal network.

The results of the analysis show that entrepreneurial orientation and firm market power are both positively related to network opportunism, but when firms possess both characteristics, opportunism toward fellow network actors is mitigated.

Research on entrepreneurial orientation has primarily examined the positive outcomes of the strategic orientation. Firm power has been studied as an antecedent of opportunism and governance mechanisms. This study examines the joint impact of the two and brings new insight to the research streams.

Horizontal networks are conduits for resource and knowledge exchange, yet managers need to be concerned about how firms seek competitive advantage. Our framework suggests that managers should be concerned about dealing with network actors with an entrepreneurial orientation philosophy or high market power, but when firms possess both, they are deemed safer partners.

The manuscript extends research on entrepreneurial orientation, firm power and horizontal networks. While both entrepreneurial orientation and power may impede networking relationships, this paper shows that firms that possess both may be the best relational partners.

Gender inequality is evident in many academic practices, but research has often focused on the male-dominated science, technology, engineering and mathematics (STEM) fields. This study responds to calls for more work in the business disciplines which have been overlooked by comparison and focuses on academic conferences as a higher education practice. Conferences are manifestations of the research being conducted within the discipline, representing the type of knowledge that is considered valuable, and who the thought leaders are considered to be. This study investigates whether equal representation of women at such conferences really matters, to whom and why.

The research was designed using a critical feminist theory approach. An online survey was disseminated to academic staff and postgraduate students in the 25 top ranked business schools in Australia and New Zealand. A total of 452 responses were received, and thematic analysis was applied to open-ended responses.

Equal representation does matter, for two sets of reasons. The first align with feminist theory perspectives of “equal opportunity” (gender is neutral), “difference” (gender is celebrated) or “post-equity” (the social construction of gender itself is problematic). The second are pragmatic consequences, namely the importance of role modelling, career building and the respect and recognition that come with conference attendance and visible leadership roles.

The findings have implications in regards to job satisfaction, productivity and the future recruitment and retention of women in academia. Furthermore, in areas where women are not researching, the questions and issues that are important to them are not receiving the attention they deserve, and this gender data gap has consequences for society at large.

This study moves beyond simply identifying the under-representation of women at academic conferences in yet another field, to investigate why equal representation is important and to whom. It provides valuable evidence of the consequences of under-representation, as perceived by academics themselves.

In attempting to solve agency issues associated with single-unit franchising and international adaptation issues with company-owned outlets, franchisors engage in multi-unit franchising. Extant research has examined the antecedents and positive outcomes of multi-unit franchising, but the dark side has largely been neglected. In a sample of 16 corporations that operate 25 brands from the period of 2005–2012, we examine how the density of multi-unit franchising impacts overall franchise system growth and internationalization growth. The results of our study show that multi-unit franchising negatively impacts franchise system growth and a franchise system’s internationalization efforts. While benefits of multi-unit franchising have been explicated by previous research, our results show that companies should be concerned about the long-term impact of multi-unit franchising and that there is indeed a dark side.

The paper aims to examine to what extent and why parental involvement as well as characteristics of ethnic school population influence social skills scores (social position, behavioural skills) of students.

The study used the COOL5-18 database (2010) that included 553 Dutch primary schools and nearly 38,000 students in Grades two, five and eight (aged approximately 5, 8, 11, respectively). Multilevel regression analyses were used for analysis.

The findings indicate that parental involvement has a positive impact on the social skills scores of the students; behavioural skill scores are higher in ethnically homogeneous schools and lower in schools with a high share of non-Western ethnic minority students. There is no impact of characteristics of school population composition on social position scores.

A possible disadvantage is the way in which social skills and parental involvement were measured. These measurements are possibly negatively influenced by the teacher’s judgement of the language skills of the parents.

Existing research focuses on the impact of parental involvement and the composition of ethnic school population on cognitive skills. This study shows that parental involvement has a positive impact on social skills. This study also shows that in schools with a homogeneous ethnic composition or a high share of native Dutch children, behavioural skills scores are higher, but social position scores are not impacted.