Search results

Inspired by the concept of the moment of truth, this study aims to examine how service interactions between hotel front-desk staff and a first-time check-in guest affect the guest’s brand satisfaction and brand attitudes, considering the moderating effect of welcome hospitality.

This study employs a between-subjects 2 (check-in service with high-service interaction vs low-service interaction) × 2 (with welcome hospitality vs without welcome hospitality) experimental method to investigate the mechanism of building brand attitudes towards a hotel during the check-in process.

The results of Study 1 showed that participants in the high-service interaction group reported higher brand satisfaction and brand attitudes than the low-service interaction group. It also confirmed that brand satisfaction fully mediates the relationship between service interactions and brand attributes. The results of Study 2 demonstrated the moderating effect of welcome hospitality. When service interaction is low, welcome hospitality can effectively improve brand satisfaction, but when service interaction is high, the improvement in brand satisfaction is smaller.

This research contributes to the literature on service interactions by potentially first experimentally examining the impact of first-time employee-customer interactions within a hotel setting. Recommendations were provided to hotel operators on how hotel staff can improve their service interactions.

This paper examines pre- and post-production water treatment practices among food processors and investigates factors, especially managerial perceptions of environmental pressure that encourage or preclude either process.

To consider potential spillover effects across two water-treatment practices, the bivariate probit model based on random utility theory is used to investigate how practices are influenced by managerial perceptions of environmental pressure and measured by manager perceptions on water costs, water availability, water safety and quality.

Results indicate that firms with a managerial perception that water costs are low are less likely to conduct both pre- and post-production water treatment practices, while the perception of high water quality has a negative effect on water treatment prior to use. This study also confirms the positive correlation of the pre- and post-water treatment practices among food processors. Practices also change with firm features including production scope, scale, target market and expected future sales growth.

This study provides unique insights about water treatment practices and generates knowledge to enhance food safety and environmental sanitation in the food industry. Results are helpful to design and provide additional training and educational programs that target the enhancement of environmental and water quality awareness among food company managers and modify food safety policy instruments and environmental regulations pertaining to surface water resources.

Research exploring water-treatment practices in the food industry has been limited. Using a representative sample of food processors in the city of Shanghai, this study contributes to the literature on the examination of internal drivers of voluntary environmental management (VEM) with a focus on managerial perceptions of environmental pressure, establishes the correlation between pre- and post-production water treatment practices and identifies and quantifies the effects of relevant factors.

Pesticide overuse has caused a series of negative impacts on environment and human health. The purpose of this paper is to examine the farmers’ behavior of pesticide overuse and to identify the underlying determinants, based on the survey data from Shandong Province, China.

A two-stage semiparametric approach and the binary probit model were employed in this study to analyze the marginal pesticide productivity and investigate the determinants of the pesticide overuse.

Results suggest that the marginal pesticide productivity is negative, indicating a serious overuse of pesticides in the surveyed area. Both market factors and government regulation have impacts on farmers’ use of pesticides.

This study estimates marginal pesticide productivity with an innovative methodology, and explores the role of market factors and government regulation in regulating farmers’ behavior of pesticide use, especially in a typical vegetable growing area and targeting a specific type of vegetable.

The authors evaluate financial stability and capital flows management objectives of capital controls in the context of four capital control events: removing or imposing controls on capital inflows and removing or imposing controls on capital outflows. The authors use synthetic control method to solve the endogeneity problem stemmed from the timing of capital control implementation. The authors find new evidence that capital controls are not consistently effective in reaching financial stability outcomes but are consistent in reaching capital flows management outcomes. The authors compare our results to estimates using difference-in-difference (DID) and carry out placebo analysis. Finally, we use synthetic DID to correct for the parallel trend bias and show that the results still hold.

Given the increasing number of tourists exposed to commercially available cannabis, it is important to understand visitors' perceived constraints to cannabis consumption while travelling. This study aims to compare cannabis tourists' perceived constraints between first-time and repeat tourists to gain comprehensive understanding.

This study involved 32 conversational field interviews (5–10 min) with Chinese tourists who had smoked cannabis in coffee shops in Amsterdam to identify perceived constraints to engaging in cannabis tourism. The hierarchical constraint model (HCM) informed qualitative data coding using a deductive approach to compare first-time and repeat tourists. Content analysis was conducted manually.

Results showed that both tourist groups faced intrapersonal, interpersonal and structural perceived constraints to cannabis consumption. Differences in first-time and repeat cannabis tourists' perceived constraints were explained using the neutralization technique framework and psychological tactics, such as the defence of necessity, claims of entitlement, normal practice and claims of relative acceptability. In addition, social exchange theory was employed to explain why repeat cannabis tourists perceived fewer constraints than first-time tourists.

Although the current study did not intend to address the importance of cannabis tourism in places where cannabis is commercially available, findings offer empirical guidance for industry practitioners and policymakers regarding cannabis use education, prevention and policy in tourism contexts; related efforts can promote the sustainable development of this tourism market while protecting cannabis tourists' physical and psychological well-being.

This study makes important theoretical contributions regarding travel constraints in the unique context of cannabis tourism between first-time and repeat tourists. Findings will also enable academics, industry operators, policymakers and local residents of cannabis tourism destinations to better understand how these tourists decide whether to consume cannabis overseas. Differences in these perceived constraints between first-time and repeat tourists are discussed to highlight the dynamic nature of travel constraints.

The sustainable success of infrastructures is becoming a driving force for advancing urbanization globally. However, to achieve infrastructure sustainable success (ISS), how project management practices (PMPs) play their role remains unexplored in current literature. To this end, an empirical study on whether PMPs play significant impacts on the accomplishment of ISS was conducted.

This research is based on an empirical survey of domestic and overseas infrastructure projects managed by Chinese companies. 162 data samples were collected and further analyzed deploying structural equation modeling (SEM) on the basis of goal-setting theory. PMP factors derived from the plan-do-check-act (PDCA) ideology, i.e. culture, strategy, implementation and reflection were hypothesized and validated to have direct and indirect relationships with ISS.

The results of this study indicate that both culture and reflection can directly drive the PMPs toward ISS. Furthermore, it is revealed that by affecting mediator factors of strategy, implementation and reflection, culture is found to present an indirect influence on ISS; by affecting mediator factors of implementation and reflection, Strategy is found to present an indirect influence on ISS and by affecting the mediator factor of reflection, implementation is found to present an indirect influence on ISS.

These findings contribute to the body of knowledge in measuring sustainability success of project management performances by clarifying critical relationships of how PMPs lead to ISS. Prospectively, the outputs of this research will generate informative insights for practitioners to improve their PMPs in the process of pursuing ISS in future infrastructure management practices.

This study aims to define the concept of slow tourism, describe tourists’ slow food experiences and examine the relationship between the tourists’ slow food experience and their quality of life (QOL).

An online survey distributed through the Amazon MTurk platform yields 453 valid questionnaires. Confirmatory factor analysis and structure equational modeling are used to analyze the data.

The results reveal that authenticity and slowness significantly affect tourists’ slow food experience, while environmental consciousness does not influence tourists’ slow food experiences. Further, the slow food experience elicits a positive impact on the tourists’ QOL.

This study contributes to delineating the scope of slow food experiences, which remains unexplored in previous studies and gives further insight into how they impact life quality. This paper expands the body of knowledge by establishing three factors influencing slow food experiences and further provides valuable advice for tourism marketers at slow destinations.

本研究旨在定义慢活旅游的概念、描述游客的慢食体验以及探讨游客慢食体验与生活品质之间的关系

本研究采用线上调查于亚马逊MTurk平台发放问卷, 共回收453份有效问卷, 本研究采用验证性因素分析及结构方程式模型分析数据

本研究发现『真实性』和『放慢步调』会显著影响游客的慢食体验, 但『环境意识』并不会影响游客的慢食体验。此外, 慢食体验对游客的生活品质有正向的影响。

本研究贡献为描述慢食体验的范畴, 且深入探讨慢食体验如何影响生活品质, 以上都是在先前的研究中未被探讨的。本研究延伸和建立三个影响慢食体验的因素, 且提供慢活旅游目的地行销者珍贵的意见

Este estudio tiene como objetivo definir el concepto de turismo lento (slow), describir las experiencias de “slow food” (“comida lenta”) de los turistas y examinar la relación entre la experiencia de comida lenta de los turistas y su calidad de vida.

Encuesta online distribuida a través de la plataforma Amazon MTurk con 453 cuestionarios válidos. Se ha utilizado el Análisis Factorial Confirmatorio y los Modelos de Ecuaciones Estructurales para el análisis de los datos.

Los resultados revelan que la “autenticidad” y “lentitud” afectan significativamente a la experiencia de la comida lenta en los turistas, mientras que la conciencia ambiental no influye en las experiencias de comida lenta de estos. Además, la experiencia de comida lenta genera un impacto positivo en la calidad de vida de los turistas.

Este estudio contribuye al diseño sobre el alcance de las experiencias de comida lenta, no exploradas en estudios previos y a una mayor comprensión de cómo afectan a la calidad de vida. Este trabajo amplía el conjunto de conocimientos, al establecer tres factores que influyen en las experiencias de comida lenta y ofrece valiosas reflexiones para los especialistas de marketing turístico en destinos lentos.