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The purpose of this paper is to report on the innovative employment of students as technology mentors as part of a Blended Learning Program (BLP) that supported a group of owner-managers of small businesses to adopt appropriate information and communication technologies (ICT) to enhance their work practices.

This discussion uses various evaluations undertaken throughout the project to examine why the technology mentor role is vital in supporting small businesses to develop digital literacies. The participants’ self-reporting of their ICT skills as well as their progress in using ICT was also assessed by technology mentors in the course of the program and reported in mentor reflections. Academic staff also evaluated the performances of technology mentors in relation to each business.

Participants in the BLP pilot program singled out the technology mentors as being essential in promoting their uptake of ICT and in their ability to use specific technologies at work.

Findings are based on a pilot program involving six learners and two technology mentors. While this is a statistically insignificant number of evaluations, both the findings and the model of the BLP remain of interest. This model has the capacity to address a long-standing and global challenge to support small businesses in the use of ICT. A scaled up version of the program is required to validate the findings.

In the final evaluation, participants all self-assessed as having increased ICT knowledge and skills. They provided specific examples of how they now use ICT. The BLP could be taken up by local and state governments who periodically attempt to support small businesses in the uptake of technologies. The BLP could also be applied to vocational education students in business, information technologies or information systems. As well as supporting small businesses to adopt ICT, this model also provides an important alternative to resource-intensive work-placement programs that are designed to develop students’ employability skills through work-integrated learning.

Less effective attempts to support small businesses often involve face-to-face training for unrealistic periods of time that foreground technology rather than real world, useful and relevant outcomes (IBSA, 2013). This BLP successfully supported owner operators of small businesses to identify, apply and evaluate a range of software applications (“apps”) and online programs to enhance their work practices.

Mentoring is an intense relationship between a senior experienced individual who is the mentor and a less experienced individual who is the protégé. Mentors provide counselling, guidance, advice, support and feedback for the protégé's personal and professional development. With the well-being of the family as the central issue in family firms, mentoring is often seen to be akin to a parent–child relationship. In Bangladesh, paternalistic and informal parental mentoring is the norm for grooming children both morally and professionally. Using six caselets of large family firms of Bangladesh, this chapter provides insight into the paternalistic style of mentoring, and also the generational differences in mentoring between the firm's owner and his successor.

While information and communications technology provides new opportunities for supporting mentoring, there is a need to explore how effectively these potential benefits are being realised. This paper seeks to evaluate the effectiveness of a program in the small business context as a basis for proposing determinants of e‐mentoring effectiveness.

Using qualitative inquiry, this study aims to establish patterns in the characteristics of effective and ineffective e‐mentoring partnerships using a model derived from information systems success field.

The study establishes a basis for understanding how the potential benefits of structured e‐mentoring are being realised in the small business context.

The study empirically establishes a range of determinants of effective e‐mentoring in the small business context.

The study provides a set of critical success factors and evaluation criteria for use by practitioners who are developing and evaluating the effectiveness of e‐mentoring programs.

The aim of this chapter is to present and analyze the role of public entrepreneurship programs in fostering technology-based entrepreneurship in Turkey. More precisely, the authors of the chapter present and analyze the public policy programs aimed at entrepreneurship that have been put into action in Turkey in the last 20 years. The particular focus is on the type of programs that have been introduced, what have they achieved so far, and their contribution to the economy in terms of technology-based entrepreneurship. Together with the statistics about the output of the programs, data are also provided by a series of interviews with technology-based entrepreneurs to develop a deeper understanding of the effectiveness of those programs. Recommendations and ideas are derived from the research to improve these programs.

Purpose – The purpose of this paper is to evaluate a small business‐mentoring project, which was delivered in regional Australia. Design/methodology/approach – This paper contains a case study of the mentoring project and focuses on the process and the outcomes of that project from different perspectives. Data collected in semi structured telephone interviews with the Project Manager and the volunteer mentors and a mail and telephone survey of the small business owner/managers who participated in the project, is used to develop a narrative about how the project unfolded and what it achieved. The case study is then examined in light of the literature on small business mentoring. Findings – The case study highlights learning through mentoring can increase self‐confidence while objective outcomes such as increased sales and new jobs are less likely to be outcomes. Research limitations/implications – This paper focuses on one regional area and a single mentoring project while the research was conducted 18 months after the project finished. Evaluation is best conducted during or close to the completion of a project as the lapse in time can lead distort the participants' memory. Practical implications – The case study in this paper highlights some key features of small business mentoring programs: a structured process, mentor training, and the value of other opportunities for interaction between participants during the life of the project. These are all elements future small business mentoring programs can build upon. Originality/value – This paper will be of interest to practitioners involved in the delivery of small business training programs as well as policy makers as it provides an example of a program in operation and the outcomes of such a program.

Like it or not, change is inevitable if you are to survive. Far better to instigate change than allow other people to inflict it on you. To anticipate the future has to be good to allow time to implement change rather than having to react to it. This appears quite simple, but is it? This special themed issue of Management Decision contains a number of examples of how organizations have managed change. Lessons can be learned from other industries than your own with regard to best practice and basic principles which can then be applied to your own organization..

The purpose of this paper is to describe a new methodology for implementing leading edge technology into “design and manufacture” companies, for them to gain a competitive advantage, integrate the supply chain and improve company performance and intangible assets.

A seven‐stage process is applied to 73 SMEs, which involves identifying suitable companies, capability mapping, designing bespoke solutions, sourcing, funding, implementing new technology and training, followed by formal capability reviews. Informal guidance is offered throughout the process to increase confidence in new systems and reduce transitional performance gaps.

The success rate was very high; companies often experienced a positive step change in performance and income, with notable increases in confidence and customer perceptions. The methodology was embraced by the companies, resulting in very few dropouts.

A long‐term study is needed to review company performance over an extended period.

Providing free independent expert advice on the benefits of technological adaptation, specifically the advantages/disadvantages of candidate advanced manufacturing technology (AMT) systems, assists SMEs in gaining sufficient confidence to implement new technology, especially when the requirements of all stakeholders are taken into consideration. Training at an appropriate level coupled with mentoring is necessary to gain the maximum benefits from new systems.

Funding initiatives can benefit from increased participating company performance by supplying leading edge technology and mentoring in addition to training and supplier agnostic advice.

The paper was able to assess the effects on business processes and income from technological adaptation using real time feedback from participating companies.

This chapter presents digital reverse mentoring as a novel kind of human and technological resource management intervention. It presents a case study of digital reverse mentoring at a large metal multinational. It highlights the various design elements of digital reverse mentoring that contribute towards achieving digital transformation and rebuilding of mindsets in the company. Through the case study the chapter also suggests that HRM needs to look beyond adoption of technological tools to actively participate in addressing the strategic concerns of digital transformation in a company.

The aim of this study was to discuss the historical evolution of business incubators from 1959 to the present. Three cohort periods were defined: 1959-1979, 1980-1999 and 2000-2012. The business characteristics of corporate mission, plans and strategies, leadership/management, staff competence and expertise, facilities and resources and technology were described for each generation.

The approach of this research was to gain an understanding of potential best practices and study what has been characteristically significant in small business incubators over the past 50 years.

The historical study findings indicate that the basic premise of business incubators remained unchanged across time. The idea of nurturing a new and fledgling business until it can manage on its own, much like an incubator does for premature and newborn babies, still provides the impetus for business incubators today. However, business characteristics have evolved and grown more sophisticated over the years in response to situational and contextual forces. Certain characteristics have been retained, while others have undergone change.

In light of the discussion in this research, it is clear that comprehensive and systematic historical review from literature on small business incubators reveals that past incubators have provided many lessons for future models. The model has evolved dramatically but questions still revolve around the current state, and what is essential for future models.

Although various models have been developed to explain the trajectories of such growth, it is clear that access to a network of business and financial forms of support, patented knowledge creation, and inter-firm partnerships are crucial.

The value of this research is it defines three periods in small business incubator history in the USA defining what are consistent best practices for success. In addition, this research concerning small business incubators serves as a clear comprehensive and systematic historical review from literature revealing that past incubators have provided many lessons for future models.

The chapter examines the role of volunteer business mentoring in potentially improving financing and financial management in under-served (i.e. schemes aim to assist deprived neighbourhoods and youth entrepreneurs) youth enterprises.

Youth entrepreneurship (commonly defined as entrepreneurs aged up to 35 years) is regarded by the OECD as under-represented, within entrepreneurship as a general social phenomenon, and young entrepreneurs as disadvantaged through being under-served. Indeed, young people with latent potential for entrepreneurship have been defined as a component of ‘Missing Entrepreneurs’ (OECD, 2013). This under-representation of nascent entrepreneurs within young people under 35 is partly theoretical. While examining entrepreneurship as a social phenomenon and taking a resource-based approach (Barney, 1991), young people are perceived at a particular disadvantage compared with older members of society. That is, however creative, they lack the experience and network resources of older members.

Theoretically, from a demand-side perspective, young people may have aspirations and the required skills for start-up entrepreneurship, but are disadvantaged from a supply-side perspective since financial institutions, such as the commercial banks, private equity investors and other suppliers of financial debt and equity, will see greater risk combined with a lack of track record and credibility (pertaining to information asymmetries and associated agency and signalling problems: Carpenter & Petersen, 2002; Hsu, 2004; Hughes, 2009; Mueller, Westhead, & Wright, 2014). This means that aspiring nascent youth entrepreneurs face greater challenges in obtaining mainstream and alternative sources of finance. Practically, unless such young entrepreneurs can call upon deep pockets of the ‘bank of Mum and Dad’ or family and friends, we can expect them to resort to pragmatic methods of stretching their resources, such as financial bootstrapping and bricolage (Mac an Bhaird, 2010; Mac an Bhaird & Lucey, 2015). Although these theoretical and practical issues have long existed for youth entrepreneurship, they have only been exacerbated in the post-2007 Global financial Crisis (GFC) financial and economic environment, despite the growth of alternative sources such as equity and debt sources of crowdfunding.

There has been an evidence for some time that young people have a higher desire to enter entrepreneurship and self-employment as a career choice, in preference to other forms of employment (Greene, 2005). Younger people are also more positive about entrepreneurial opportunities. For example, a Youth Business International, Global Entrepreneurship Monitor (YBI/GEM) (2013) report indicated that in the European Union (EU), ‘younger youth’ were more positive in their attitudes to good business opportunities and in seeing good opportunities than older people. Theoretically, the issues of low experience and credibility can be mitigated by the role of advisors, consultants and/or volunteer business mentors. In corporations and large organisations, mentors are known to be valuable for early career staff (Clutterbuck, 2004; Haddock-Millar, 2017). By extension with young entrepreneurs, business mentors raise credibility, develop personal and professional competence, business potential and entrepreneurial learning. From a supply-side perspective, this reduces risk for financial institutions, potentially increasing the likelihood of receiving external finance and improving the likely returns and business outcomes of such financing.

In examining the role of business mentoring in youth entrepreneurship finance, the chapter poses three research-related questions (RQs):

To what extent is the youth voluntary business mentoring (VBM) associated with access to external finance?

Where access to external finance takes place, does the VBM improve the outcomes of the businesses?

To what extent do VBMs make a difference to the performance of businesses receiving financial assistance?

The chapter draws on primary evidence from an online Qualtrics survey of 491 (largely) youth entrepreneur mentees drawn from eight countries in the YBI network. These were selected for their contrasting high (Sweden and Spain), middle (India, Argentina, Chile, Russia and Poland) and lower (Uganda) income economies, global coverage of four continents and operation of established entrepreneurship mentoring schemes. The study provides collective quantitative data on the current relationship between mentoring and the access and impact of external finance. It surveyed current or recently completed mentees during Autumn 2016 – the typical mentoring cycle being 12 months. Additionally, the chapter draws on further qualitative insight evidence from face-to-face interviews, with current mentor-mentee case study pairings from the eight countries.

In summary, the profile of surveyed mentees demonstrated even gender distribution, with three-fifths currently in mentoring relationships. At the time of commencing mentoring, nearly four-fifths were aged under 35, half being self-employed, one quarter employed, with the remainder equally distributed between education and unemployment. At commencement of mentoring, mentee businesses were typically in early stages, either pre-start (37%) or just started trading (34%), the main sectors represented being business services (16%), education and training (16%), retail and wholesale (12%) and creative industries (8%), with the median level of own business management —one to two years.

For one-third of mentees, mentoring was compulsory, due largely to receiving enterprise finance support, whilst for the remainder, more than a quarter stated that access to business finance assistance was either considerably or most important in their choice to go on the programme.

In terms of business performance, businesses receiving external finance (loans or grants through the programme) or mentoring for business finance performed significantly better than the rest of the sample: amongst those trading 47% increased sales turnover, compared to 32% unassisted (<0.05 level); 70% increased employment, compared to 42% (<0.05); 58% directly attributed improved performance to mentoring, compared to 46% (<0.1).

The chapter provides both statistical and qualitative evidences supporting the premise that youth business mentoring can both improve access to external finance and lead to improved business performance. This provides useful guidance to youth business support, given that in some of the countries studied, external financing in the form of grants and soft micro loans for youth entrepreneurs are not available.