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1 – 10 of over 281000Siu Mee Cheng and Leslee J. Thompson
A performance management system has been implemented by Cancer Care Ontario (CCO). This system allows for the monitoring and management of 11 integrated cancer programs (ICPs…
Abstract
Purpose
A performance management system has been implemented by Cancer Care Ontario (CCO). This system allows for the monitoring and management of 11 integrated cancer programs (ICPs) across the Province of Ontario. The system comprises of four elements: reporting frequency, reporting requirements, review meetings and accountability and continuous improvement activities. CCO and the ICPs have recently completed quarterly performance review exercises for the last two quarters of the fiscal year 2004‐2005. The purpose of this paper is to address some of the key lessons learned.
Design/methodology/approach
The paper provides an outline of the CCO performance management system.
Findings
These lessons included: data must be valid and reliable; performance management requires commitments from both parties in the performance review exercises; streamlining performance reporting is beneficial; technology infrastructure which allows for cohesive management of data is vital for a sustainable performance management system; performance indicators need to stand up to scrutiny by both parties; and providing comparative data across the province is valuable. Critical success factors which would help to ensure a successful performance management system include: corporate engagement from various parts of an organization in the review exercises; desire to focus on performance improvement and avoidance of blaming; and strong data management systems.
Practical implications
The performance management system is a practical and sustainable system that allows for performance improvement of cancer care services. It can be a vital tool to enhance accountability within the health care system.
Originality/value
The paper demonstrates that the performance management system supports accountability in the cancer care system for Ontario, and reflects the principles of the provincial governments commitment to continuous improvement of healthcare.
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A. Raouf, Zulfiqar Ali and S.O. Duffuaa
Maintenance management consists of an aggregate effort to performmaintenance by effectively utilizing manpower and material through theapplication of standard procedures. It is a…
Abstract
Maintenance management consists of an aggregate effort to perform maintenance by effectively utilizing manpower and material through the application of standard procedures. It is a complex and multifaceted task. An ever‐growing number of computerized maintenance management information systems are available on the market to facilitate this task. In order to install a computerized maintenance management system, a company has two options: either to buy or to develop such a system. Briefly describes the major functions of maintenance management and suggests an instrument to evaluate comparatively the available computerized maintenance management systems.
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Stanislav Karapetrovic and Walter Willborn
Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management…
Abstract
Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management systems, and their interrelations and integration. Subsequently, strategies for integration of the quality system based on the ISO 9001 standard and the ISO 14001 environmental management system are presented. The harmonization of related audit sub‐systems, namely ISO 10011 and ISO 14010/11/12 is also addressed. Finally, a discussion on the development of a generic performance management system is provided.
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Xinya Yang, Qunyi Wei and Xiaodong Peng
The purpose of this article is to present a subsection circulatory management (SCM) model of Library 2.0. The design idea of Library 2.0 system architecture is to be illustrated…
Abstract
Purpose
The purpose of this article is to present a subsection circulatory management (SCM) model of Library 2.0. The design idea of Library 2.0 system architecture is to be illustrated and a five‐tier model of service‐oriented architecture (SOA) is to be put forward and analyzed.
Design/methodology/approach
The SOA model conforms to the desires of Library 2.0. Libraries require integration of literature resources, knowledge services and operations management and together all these integrations must be based on the user service. The realization of the concept and technology of Library 2.0 is similar with the SOA model.
Findings
Current library management systems (LMS) remain at the era of Library 1.0, which focused on literature management. The new design principles are aiming to manage library resources much better. Library 2.0 must break through the current framework, and adopt a multilayer structure, user‐centered and service‐oriented system architecture to integrate the resources, the services and managements. Amongst other things, Library 2.0 should utilize the multilayer architecture based on the module mode, improve the flexibility and adaptability of modern management systems, both in system configuration and operational management.
Originality/value
The SOA model is applied in Library 2.0 for the first time and is divided into five tiers – hardware tier, system tier, data tier, operation management tier and knowledge service tier. According to the architecture, three application systems – LMS based on librarians, knowledge service system based on patrons, and knowledge search engine, are designed.
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Jos van Iwaarden, Ton van der Wiele, Roger Williams and Barrie Dale
In many industries (e.g. cars and clothing) manufacturing complexity and unpredictability have increased over the last couple of years because of an increasing variety of products…
Abstract
Purpose
In many industries (e.g. cars and clothing) manufacturing complexity and unpredictability have increased over the last couple of years because of an increasing variety of products and shortening product life cycles. At the same time the manufacturers in these industries appear to have more problems with maintaining high quality levels. This paper aims to develop a methodology to study the effects of these developments on quality management systems.
Design/methodology/approach
At three European automotive manufacturers the two trends have been studied by means of a case study approach. Simons' four levers of control model is utilised to categorise and interpret the results of the case studies.
Findings
The application of a management control model in the field of quality management is found to be useful in explaining what changes are necessary to maintain high quality levels. From the case studies in the automotive sector it is concluded that there is a shift in quality management systems from a diagnostic towards a more interactive approach. This is in line with what can be expected as a result of the increasing uncertainty in the automotive sector, caused by shortening life cycles of car models and smaller batch sizes.
Originality/value
This research presents a novel application of Simons' four levers of control model to the field of quality management. Based on the experience with three case studies at European automotive manufacturers, this approach seems to have potential.
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Xiangyi Lin, Qingpu Zhang and Xiaolin Han
The purpose of this paper is to utilize “Wuli‐Shili‐Renli (WSR)” system methodology to analyze complexity of knowledge and knowledge management and create models for knowledge…
Abstract
Purpose
The purpose of this paper is to utilize “Wuli‐Shili‐Renli (WSR)” system methodology to analyze complexity of knowledge and knowledge management and create models for knowledge management system (KMS) synthetically.
Design/methodology/approach
As a complex system, knowledge management should be analyzed and established by system methodologies. There are many system methodologies. Owing to WSR is characteristic of oriental culture; the paper introduces concept and working process of WSR system methodology in knowledge management from WSR perspective.
Findings
WSR system methodology can be used to analyze contents of WSR in KMS and to establish an effective KMS.
Research limitations/implications
How to define WSR in KMS is a little difficult for users.
Practical implications
A new approach for system analysis and establishment of a successful KMS.
Originality/value
The paper shows how the WSR system approach can integrate quantitative approach and qualitative analysis to analyze and establish a KMS synthetically.
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Presents a discussion on the importance of management information systems in management. It explains the role of information, as an essential tool for managers in planning and…
Abstract
Presents a discussion on the importance of management information systems in management. It explains the role of information, as an essential tool for managers in planning and decision making. It describes MIS as a well co‐ordinated information system, a database that is to provide management with needed information to plan and make decisions. Modern technology has further made the resort to MIS in management imperative because of the changing circumstances and environment. Also identifies some problems which can hinder effective use of MIS. These are lack of management involvement in the design; poor appreciation of mangement support. Finally, recommends that organizations, both private and public; commercial and non‐commercial should endeavour to set up an MIS unit in their organizations so that adequate information can be put at the disposal of their management.
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M. Knahl, H.D. Hofmann and A. Phippen
It is proposed that future work should move on from existing network and system management methodologies to consider enhancing the management methodology for ATM and other…
Abstract
It is proposed that future work should move on from existing network and system management methodologies to consider enhancing the management methodology for ATM and other networking technologies to meet existing and future requirements. This paper outlines an area where significant potential for further research exists and proposes a component‐based management architecture. The discussion indentifies the technological limitations and architectural drawbacks of current solutions and proposes the extension of existing services and an enhanced management framework to overcome the current restrictions.
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Plant configuration management systems address all phases of the plant’s life cycle, from engineering design, re‐design, maintenance, to operations. However, as yet little…
Abstract
Plant configuration management systems address all phases of the plant’s life cycle, from engineering design, re‐design, maintenance, to operations. However, as yet little research has been reported on plant configuration management information systems analysis. During the past decade, the object‐oriented approach has received much attention in information systems development. This paper describes an object structure for plant configuration management systems analysis. Three major aspects of configuration management (maintenance, re‐design change, and business process) and fundamental types of objects engaged in configuration management are described. The association between these objects is then built through identifying the messages between the objects. Practical application of this framework shows that it is useful for the analysis and design of a plant configuration management information system.
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Michael Bell and Vincent Omachonu
The purpose of this paper is to examine the implementation activities involved in certifying a quality management system to the ISO 9000 quality management system standard. This…
Abstract
Purpose
The purpose of this paper is to examine the implementation activities involved in certifying a quality management system to the ISO 9000 quality management system standard. This includes developing the best business performance measures that will serve as indicators of an effective quality management system. This paper aims to establish a relationship between implementation activities involved in the quality system and specific business performance measures that can be used to assess the system's effectiveness.
Design/methodology/approach
Data were collected using an online survey combined with publicly available financial reporting information. Regression and other statistical techniques along with text clustering and association of the survey comments were used to analyze the data.
Findings
Emphasis on implementing a documentation system were found to be linked to business performance as measured by the return on assets financial measure.
Research limitations/implications
Future research should explore various documentation system aspects such as knowledge management and information sharing in greater detail. A larger sample focused on a specific industry might provide useful information for industry appropriate performance indicators.
Practical implications
The practical implications of this research focus on the design and implementation of an organization's quality management system in areas that will provide the most benefit to organizations seeking ISO 9000 certification. A baseline measurement can be used prior to implementing the system to strategically manage the implementation process. By understanding how best to implement the quality management system, fewer resources are wasted on ineffective quality management system certification projects and some of the skepticism around the implemention of an ISO 9000 certified quality management system is eliminated.
Originality/value
Few quality system researchers target the implementation process for analysis. Combining survey data and publicly held financial represents is a new method for studying ISO 9000 implementation.
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