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Individual metering and charging (IMC) allows energy costs to be apportioned among tenants in multi-apartment buildings based on their own energy use. This can result in reduced energy use due to an increased saving behaviour by tenants, which has caught the attention of the European Parliament. In the EU-directive 2012/27/EU there is a requirement for IMC to be installed by December 31, 2016 in multi-apartment buildings.

Two techniques are mentioned in the directive for IMC: individual consumption meters and individual heat cost allocators. Either of these two techniques can be used as a method to measure the supplied energy to an apartment. Another method, not mentioned in the EU-directive, is temperature metering which means that the heating cost is instead based on measurements of the actual temperatures through sensors in certain locations in the apartment. However, some shortcomings have been identified with the aforementioned methods.

The purpose of this study is to investigate how internal heat production, solar radiation, an apartment’s location within the building and local defects in the building envelope affect the accuracy of IMC. The Energy demands of three apartments in different locations within the building have been simulated in the computer program VIP-Energy. The results of energy calculations prove that the accuracy of IMC is highly questionable in some of the investigated cases. The implication of the study is that it is difficult to measure the actual heat used for an individual apartment, which obstructs accurate and fair apportioning of heating costs among individual tenants.

The purpose of this paper is to identify appropriate concepts of multi-active façades for the renovation of multifamily buildings in Sweden and to determine which, if any, are financially viable.

A lifecycle profit (LCP) analysis was used to examine financial viability through a ten-step process, which included identifying concepts, assessing costs and prices, calculating the LCP and performing sensitivity analysis. Two existing buildings – one low rise and the other high rise – were used as reference models.

The findings were contradictory. Implementing any of the multi-active façade concepts on the high-rise building would be financially beneficial. The opposite was, however, the case for the low-rise building. Two factors causing this contradiction have been identified: the façade material before renovation and the size of the building.

The study is limited to two case buildings situated in Sweden; however, similar buildings represent a significant amount of the existing building stock. Part of the purpose of the study is also to investigate the merits of LCP analysis to evaluate energy-efficient retrofitting. The study implicates the benefits and pitfalls of LCP analysis needed to be considered by researchers and practitioners alike.

The research findings contribute to the understanding of energy-efficient retrofitting of existing multifamily buildings based on prefabricated multi-active façade concepts.

The purpose of this study was to evaluate how decisions are taken in the early stages of a renovation project, up to the design brief, leading up to the decisions on how to proceed with the renovation in the design phase. Although many technical solutions are visualised in the design phase, it is in the early evaluations of needs and demands, leading up to the design brief, that set the requirements for viable solutions in the design and production phases.

The study was carried out as a longitudinal case study of the planning phases of a school renovation. The studied buildings were researched by document analysis and by attending meetings over a four-year period between the building owners and the municipality.

Aspects such as technical status, energy use and indoor environment in the buildings were not discussed to any great extent. A few inventories were carried out in the buildings to establish their technical and accessibility status. The aspects mainly discussed in the studied renovation project have been: accessibility, functionality with respect to teaching and learning requirements in addition to architectural and cultural values.

This study illustrates the comprehensive analysis needed when renovating a building and on difficulties of addressing and evaluating all the viable aspects of concern. It also shows that this planning for a renovation is not a straight line but rather a process where conditions are continuously changing.

This study aims to explore how an accessibility database (AD) has been developed and implemented as a tool for facility managers to evaluate and increase the accessibility of public facilities.

Eight participants were strategically sampled for semi-structured interviews, and documents on the AD were gathered. The Consolidated Framework for Implementation Research (CFIR) was used for a directed content analysis of the data. The CFIR domains used for the analysis were: intervention characteristics, outer setting, inner setting, characteristics of individuals and process.

The development and implementation of the AD demonstrated the complexity in assessing and planning for increased accessibility. The communication and iterative processes within the inner as well as with the outer setting was an important part of the development and implementation, as well as anchoring each step locally, regionally and nationally, within public authorities and disability organizations.

The assessments of environmental barriers and the results reported in the AD can serve as a guide for identification of accessibility issues. However, singular identified barriers were reported as a fragmentation of the building regulations, and thereby when retrofitting is carried out, experts who have the competence to suggest solutions based on the entirety need to be involved to reach the goals of increased accessibility and countering of exclusion and discrimination.

By structuring the implementation process by means of the CFIR, facilitators and barriers of using an AD as a basis for retrofitting were revealed. The practical challenges outlined in assessing and increasing accessibility can guide facility managers when considering actions to increase accessibility.

The public activity of controlling land use is exerted through the planning process. The purpose of this paper is to examine how housing developers perceive different aspects of the planning process, and if these perceptions might act as a constraint for the development of new housing projects.

A survey, based on a questionnaire, has been conducted with housing development companies having at least one project initiated during the period 2001‐2004 and with municipal housing companies with responsibility for providing affordable rental housing. The study focused on the assertions contained in the questionnaire, which were measured statistically with a t‐test, to establish if the respondents agreed with the stated assertions. Additional information was achieved from factual and open questions to the respondents of the survey.

The study shows that the housing developers do perceive the planning process as a factor of uncertainty in the development of new housing projects. Responsibility for making the planning process less uncertain lies both with planning officials and housing developers. However, housing developers cannot directly affect how the planning process is organised and controlled. Thus, housing developers need to decrease the uncertainty by performing stakeholder and risk analysis before acquisition of land.

The study has found that there is evidence of reasonable concern on the part of housing development companies that should be taken seriously by planning authorities. The findings imply that greater transparency in the process would go hand‐in‐hand with a more consistent approach and thus more certain outcomes.

The purpose of this paper is to look more closely at the residents' attitude to individual heat metering and charging systems (IMC) of multi‐family dwellings in residential properties, and to evaluate the tenant's perception of IMC and how it may affect the continued expansion of such systems.

The research in this paper is based on a questionnaire and interviews with tenants at two municipal housing companies, in Sweden, that currently are using IMC.

The studies in this paper show certain dissatisfaction with the applied IMC systems. This depends partly on the tenant's perceived lack of knowledge and partly because of the technical shortcomings of the IMC system.

In order to increase the extension of IMC a better understanding is required of how the systems work and why they are used. Information to the tenants needs to be improved and techniques need to be developed to create fairer systems of IMC and thus increase the level of acceptance from both landlords and tenants.

Many product organizations recognize the benefits of outsourcing manufacturing of key components or even entire product lines to China and other low labor cost countries. But while the cost savings are obvious, many product companies fail to grasp the parallel risk of their own distributors or retailers by‐passing them to source products directly from offshore suppliers. The author discusses case examples of companies that do a good job of anticipating and addressing this threat through a range of approaches to building strong connections to end customers. The author proposes six key strategies for companies in this situation.

In this article, Jackson cites a number of case examples of businesses that have built strong connections to end customers even though they typically reach these through distributors or retailers. Examples industries included in the article are durable consumer goods and medical products. The author then draws lessons that can be applied broadly by any company concerned about the risks of distributors or retailers sourcing private label product directly from off‐shore suppliers.

The author proposes six priorities for defending against disintermediation by distributors and offshore suppliers: acknowledge the urgency of the threat; reinforce brands; find new ways to link to customers; look for mass‐customization opportunities; enter into creative partnerships; be serious about services.

This article sheds light on the risk of disintermediation for product companies using offshore suppliers, and strategies that can be used to mitigate this.

This case aims to demonstrate how leading firms are learning how to sustain competitive advantage by co‐creating experiences of value with customers.

The shoe company Nike provides a glimpse of the next “best practices” of value co‐creation with customers. By engaging with informed, connected, and networked customers around the globe, Nike has found their shared experiences to be a new source of value.

The paper finds that customers are now informed, connected, networked, and empowered on a scale as never before, thanks to search engines, engagement platforms, the growth of internet‐based interest groups, and widespread high‐bandwidth communication and social interaction technologies. Customers have learned how to use these new tools to make their opinions and ideas heard.

A few leading companies like Nike are involving customers in the value creation process by offering Internet sites where they can share their interactions and experiences. These range from customers' ideas about how to improve or customize products to their feelings when they use products.). For Nike, the learning from these interactions creates new strategic capital. The company can now learn directly from customers' direct input on their preferences. Nike can build relationships and trust with the Nike+ community and experiment with new offerings, all the while enhancing its brand.

The strategic opportunity for Nike is to build and promote the use of Internet engagement platforms through which the firm can build customer relationships on a scale and scope as never before. Effectively managing these new initiatives initially posed a new challenge for Nike, a traditionally product‐centric organization. Now their viewpoint is reversed. “In the past the product was the end point of the consumer experience. Now it is the starting point.”

This paper aim to propose a model of analysis that justifies gamification as an adequate tool to improve the design of services through the human centered design (HCD) methodology.

The present study is a conceptual contribution. Based on the information provided by the academic literature on the design of services, HCD and gamification, the suitability of the proposed model is justified to help the servitized companies to improve the design of their services.

There is a gap in the academic literature about how a servitized company develops its service design process; consumers demand experiences through services; involving consumers in the co-creation of value and co-design of services can guide servitized companies to achieve success with servitization; gamification is an effective tool as a relational marketing strategy.

The review of the literature carried out in this paper provides a solid theoretical basis for future researchers in the area of servitization, service design and relational marketing. However, given the conceptual nature of the research, it is necessary to validate empirically the proposed model.

The proposed model can be useful as a reference for manufacturing companies to guide their servitization process. The study extends the debate on how to integrate the design of services by presenting a model of development based on gamification.

Having knowledge of the end-user is essential throughout the service design process and gamification can be achieved as a HCD technique.