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We argue that in order to address the contemporary challenges that organizations and societies are facing, the field of organization development (OD) requires frameworks and skills to focus on the eco-system as the level of analysis. In a world that has become economically, socially, and technologically highly connected, approaches that foster the optimization of specific actors in the eco-system, such as individual corporations, result in sub-optimization of the sustainability of the natural and social system because there is insufficient offset to the ego-centric purposes of the focal organization. We discuss the need for OD to broaden focus to deal with technological advances that enable new ways of organizing at the eco-system level, and to deal with the challenges to sustainable development. Case examples from healthcare and the agri-foods industry illustrate the kinds of development approaches that are required for the development of healthy eco-systems. We do not suggest fundamental changes in the identity of the field of organizational development. In fact, we demonstrate the need to dig deeply into the open systems and socio-technical roots of the field, and to translate the traditional values and approaches of OD to continue to be relevant in today’s dynamic interdependent world.

Addressing the question, how might socio-technical systems help homeless young people to succeed broadly in employment, the purpose of this paper is to present a future vision, the U-District Job Co-op, where youth take on “mini-jobs” offered by neighborhood stakeholders.

Drawing on value sensitive design, design-based, and qualitative research methods, the Job Co-op is explicated by reporting on three linked studies.

First, based on empirical research with varied neighborhood stakeholders, barriers and possible solutions to employment for homeless young people are presented. Second, three design insights for shaping a solution space of socio-technical systems for job search are presented and used analytically to examine six existing systems. Third, findings from a co-design study in which homeless young people expressed their understandings for web-based job services explicate the vision of the Job Co-op.

This study offers a socio-technical approach, grounded in the neighborhood context, for supporting homeless young people in job search and related activities.

The studies reported in this paper demonstrate how methods for information system design can be used to generate and clarify opportunities for human benefit and for the development of socio-technical systems that account for human values.

A behavioural approach to information retrieval system design is outlined based on the derivation of a behavioural model of the information seeking patterns of academic social scientists. The information seeking patterns of a variety of academic social scientists were broken down into six characteristics: starting, chaining, browsing, differentiating, monitoring, and extracting. These characteristics constitute the principal generic features of the different individual patterns, and together provide a flexible behavioural model for information retrieval system design. The extent to which these characteristics are available on existing systems is considered, and the requirements for implementing the features on an experimental system are set out.

Examines how information systems design may enable progress towards the “ideal speech situation” where free and undistorted communication between equally empowered agents may take place and result in a consensus that has been rationally negotiated. Considers the assumptions of several current information systems design proposals which claim to encourage social reflexivity among the design participants. Develops an analysis of whether or not a systems based solution may be developed which is truly emancipatory for the individual living and working within an organization.

Systems theory and open systems principles trace their origins to the life sciences. Our observations of living systems also inform the design and management of sustainable communities and organizations. Grounded in the patterns of living systems and social ecologies, the stewardship design principles (SDP) – balance, interdependence, regeneration, diversity, and succession (BIRDS) – can increase the agility of sustainable design practitioners in ramping up from small-scale experiments to large-scale systems change. The urgency of addressing global challenges such as climate change calls upon social change practitioners – be they business leaders, social entrepreneurs, or both – to create and/or adapt tools to increase the velocity and range of positive social change. Case vignettes in the design of small-scale experiments illustrate how the application of stewardship design principles can help expedite larger systemic change at the regional, statewide, and national levels.

In recent years, social media have attracted considerable attention. Hence, the purpose of this paper is to conduct a critical literature review of social media research with the aim of developing a conceptual framework to explain how social media applications are supported by various social media tools and technologies and underpinned by a set of personal and social behavior theories or models.

This study adopted a two-stage approach. The first stage involves a critical literature review of academic journals in social media research, followed by the proposal of a conceptual framework that highlights the tools and technologies as well as theories and models that serve as the foundation of social media applications. The second stage involves the use of an actual case to demonstrate how the proposed framework facilitates the development of a social media application for a regional division of an international non-government organization.

The literature review indicated that social media have been applied in diverse business areas with the support of various social media tools and technologies and underpinned by a range of personal and social behavior theories and models. Based upon such findings, a conceptual social media application framework was devised and its usability illustrated via a real-life case study. Managerial implications are also discussed.

Social media covers a wide range of research topics and thus, the literature review presented in this study may not be exhaustive. Nevertheless, the proposed framework and case study can both serve as reference for future research and provide recommendations for practitioners in the design and development of their own social media applications.

This study not only explains the importance of applying social media in various business sectors, but also enhances the understanding of the infrastructure of social media applications. The study also provides insights for improving the efficiency of application solutions. Organizations are advised to adopt social media in their business based on the proposed conceptual framework.

With a literature review of social media research and a real-life case study, this study presents a conceptual framework using extant theories and models to form a foundation for social media applications. The framework extends existing knowledge on the design and development of information systems.

The aim of this paper is to demonstrate the application and usefulness of quality function deployment (QFD) in large‐scale system redesign, such as the system of social services serving a large urban municipality. Over the past ten years, the author has experimented in applying QFD to the problem of large‐scale social system redesign. With each application, lessons have been learned that have increased the usefulness of the technique. The paper concludes with a case study detailing the most recent application of QFD in the redesign of services to the deaf and hard of hearing to highlight the how the technique is currently being applied. Traditional tools and approaches used to support large‐scale system redesign, such as program evaluation, become stretched beyond their capacity when applied to complex systems. QFD has proved itself capable of handling this complexity, effectively supporting the redesign of these complex systems. It has further demonstrated its usefulness as a framework within which traditional tools may regain their relevance. Governments, social agencies, not for profit agencies, like other organizations, are all seeking to do more with less. Recently, these efforts have emphasized taking a systemic approach – moving away from the evaluation of a single agency or program to evaluating how the combination of agencies and programs (the system) work together to achieve social outcomes. The ability of QFD to handle the complexity of such a task makes it the ideal approach to addressing these types of problems. The application of QFD to the redesign of complex social systems indicates it may prove equally useful to applications in related fields including organizational design and community planning.

Industrial engineers have traditionally made an impact upon the behaviour of people in organizations in two ways. Through the design of technology they have established a technical framework to which the social system has had to adapt. Also because a large proportion of supervisory and managerial positions has been held by engineers, they have often had responsibility for specifying the network of roles and relationships which make up an industrial organization. Usually they have approached this task by taking a technological orientation to human beings and human problems. People have been treated like uniform bits and pieces, capable of being split up and put together at the will of the management. Social systems design has been treated as a one‐off job, such concepts as organizational development or stepwise design have been seldom taken into consideration. The goals of the organization and society have been stated in terms of technology and economy; social and psychological aspects of human behaviour have generally been neglected.