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The purpose of the chapter is to determine specific and common features of social conflicts and economic crises and substantiate the necessity for their complex research within the theory of economic conflicts.

For determining the differences between social conflict and economic crisis, the authors use the methods of deduction and comparative analysis; for determining the common features of conflict and crisis of socio-economic system, the authors use the method of induction, synthesis, analysis of causal connections (logical analysis), and the methodology of the systemic approach. Also, the method of formalization (graphic presentation of authors’ conclusions) is used.

Comparative analysis of conflict and crisis of socio-economic system according to the existing scientific ideas is performed, and it substantiates that traditional differentiation of social conflicts and economic crises contradicts the scientific ideas on integrity of socio-economic systems in the integrity of the public and economic components. Based on the theory of systems, common features of conflict and crisis of socio-economic system are determined. It is shown that conflict is a wider notion than crisis, which is a private manifestation/example of conflict. An algorithm of conflict’s transition into crisis of socio-economic system is presented.

The universal scientific category should be “economic conflict,” which has the features of social conflict and economic crisis. The offered notion specifies the categorical tools of economics and provides a possibility to study previously neglected social effects of crises of economic systems as manifestations of conflicts in them. The obtained conclusions allowed for systematization of scientific knowledge in the sphere of contradictions of socio-economic systems. Due to this, it is possible to study cyclic fluctuations of these systems within multi-disciplinary studies at the joint of social and economic science and within the economic theory.

Most studies in electronic government (e-government) sustainability focus on the role of specific actors (stakeholders such as government employees or citizens) in sustaining an e-government project. However, such actors may not have sufficient resources to support e-government sustainability by themselves and must collaborate across different departments and stakeholders to sustain e-government projects. This paper aims to take a social systems theory perspective on sustainable local e-government, where actors cooperate and coordinate in a social system to leverage resources for e-government sustainability in local government contexts in developing countries.

This paper is an interpretive study of two local e-government case studies based on in-depth interviews with local government information technology (IT) managers, local leaders and staff. Data analysis based on constructivist grounded theory is used to understand the role of a social system in sustaining e-government systems in local governments in developing countries.

The original social system theory was developed for industry initiatives and adapted for public organisations in this paper. The unique characteristics of the public sector and e-government innovation are used to identify new components of the social system related to local e-government. Local e-government is sustained through a collaboration between actors in a social system to leverage resources and reduce challenges.

While this is an exploratory study, the cases show that the use of a social system theory consisting of institutional, management, social and economic components requires multiple lenses for investigation. This is a challenging process because it requires different areas of knowledge to carry out the research. The challenges may influence the overall outcome of this study. In addition, the two cases may generate limited insight and experiences as this study was carried out within two local governments in Indonesia. The findings may not provide a strong basis for generalization to other contexts.

This study offers guidance to local government IT departments to improve collaboration in a social system between local actors (such as political, managers and staff) while implementing and using e-government systems.

Sustainable local e-government requires all actors to coordinate and cooperate in a social system to reduce financial, political and technical challenges.

This paper offers new insight into how a local government collaborates in a social system to realize sustainable e-government systems. Collaborating in a social system reduces common challenges and leverages resources to support e-government sustainability.

This paper aims to clarify the meaning of children’s participation in the relationship between children’s individual action and the social treatment and consequences of this action. For this purpose, the paper explores the integration of different theoretical approaches that can shape research on children’s participation, looking at interactions, complex social systems that include interactions, and narratives that are produced in these complex social systems. This integration allows the understanding of the ways in which children actively participate in communication processes, social structures condition children’s active participation, and children’s active participation can enhance structural change in social systems, through the implementation of promotional communication systems. The paper highlights the following paradox: the relevance of children’s action for social change depends on the relevance of adults’ action in promoting children’s actions. This theoretical perspective is exemplified in the case of promotion of children’s active participation in the education system through the empirical analysis of cases of videotaped and transcribed interactions, highlighting facilitation systems of classroom communication. The analyzed data are based on a field research in Italian classrooms regarding a specific methodology of facilitation of communication. The analysis of these data shows the ways in which the facilitation system creates the paradoxical relationship between structures that condition children’s active participation and children’s active participation that enhances structural change. The paper highlights a new way of dealing with children’s participation, based on a social constructionist, systemic, and interactionist approach.

Still recently, one could read that social constructivism as a paradigm in sociology has yet generated no substantive theory of globalization (Risse, 2007). The argument was that even though social constructivism could certainly contribute to our understanding of globalization, notably by stressing the role of language and cultural norms in the organization of collective activities on a world scale, it could not satisfactorily account in its own terms for the entire phenomena under examination, due to the fact that globalization is not solely or even primarily about language and cultural norms. The exposition of such a position in the academic literature is worth mentioning, indeed even significant, if only for the reason that it occurred in a collection of essays edited by David Held and Anthony McGrew, who have done so much over the past decade to establish globalization studies as a solid research field, all at once theoretically sophisticated and empirically informed, with the publication of a long series of books on Global transformations (Held, McGrew, Golblatt, & Perraton, 1999; Held, 2004a, 2004b; Held & McGrew, 2002, 2003, 2007a, 2007b; Held & Kaya, 2007; Held & Koenig-Archibugi, 2003; see also McGrew & Lewis, 1992; Held, 1995). In spite of such credentials, the present article aims directly at challenging and overcoming this position by developing what would be the basis or the framework for a full-fledged social constructivist theory of globalization. Admittedly, this requires us to redefine globalization in a fundamental manner. Such a transformation is possible when one turns toward a new kind of social constructivism: Niklas Luhmann's radical constructivism as grounded in his systems theory (Luhmann, 2002; see also Luhmann, 1982a, 1989, 1990, 1995, 2000a, 2000b). I contend that globalization is neither a process of social change nor a historical set of forces of transformation having to do with the way human beings shape space through their collective activities; rather, globalization is one of contemporary society's self-descriptions.

A work system may be said to exhibit social sustainability if it utilizes its human, social, economic, and ecological resources with responsibility. This entails using these resources in a non-exploitive way, regenerating them, and paying due attention to the needs and ambitions of its stakeholders in the short- and long-term. For most presently existing organizations attaining and maintaining sustainability requires a midcourse correction, a transformation process. This chapter reviews the main concepts regarding sustainability and previous research of organizational development in this context. It presents a four-phase model for this transformation process and illustrates the model's application in four different contexts. The results are discussed and directions for further research are presented.

Purpose – The aim is to introduce a sociological perspective on resource integration and value co-creation into service research using a service systems approach.

Methodology/approach – Conceptual and a case study of the service system a Telecom Equipment and Service Provider is embedded in is reported.

Findings – The service practice of the service system is framed by social structures of signification, legitimation, and domination. However, the practice is also independent of the structures since it is embedded in and shapes the structural realm.

Research implications and limitations – Drawing on structuration and practice theory, the chapter offers a new framework describing how social and service structures and practices can inform and reveal mechanisms of service system dynamics. Based on the framework, three propositions are developed focusing on the mechanisms of resource integration and value co-creation. The implications need to be generalized in future research by studying other empirical contexts.

Practical implications – The chapter provides some tentative guidelines on how organizations can design service systems that enable and support customers and other actors in their resource integration and value co-creation processes by paying attention to social structures and forces and not only resources as such.

Originality – The chapter explicates how social structures have implications for value co-creation and resource integration in service system. It makes systematic use of structuration and practice theory to understand the social dimensions of service systems. A distinction between intended and realized resource integration is made.

Social marketing has come of age. Today, we are a legitimate discipline with a wealth of empirical evidence that manifestly demonstrates the ability to bring about behaviour changes for the greater good. As social marketers, we are rapidly expanding the horizons, with a growing interest in the labyrinth of systems that influence the chosen social causes. We have become brave and bold, but is the study now running the risk of romanticising the work and ourselves? It is time to recalibrate, to take stock and to address the elephants in the social marketing room.

Expanding on my Change 2020 Driving Systems Change panel presentation, this viewpoint article is a provocation, a think piece, centred around two observed phenomena.

The first phenomenon observed is the many identities of the contemporary social marketer – hackers, change agents, heroes, political power brokers and master puppeteers. The second phenomenon observed is the accelerated interest in systems thinking for which the author propose three preconditions are needed – an awareness of the system(s); an acknowledgement that this study is a part of the system(s) and the need to decolonise social marketing.

This article poses challenging questions but offers no solutions as to how social marketers should, could or do square up our blind spots, make peace with our paradoxes or unblinker the views. Not only would it be naïve to proffer solutions but it would also stifle the growth of you, the reader, in your journey to becoming an integrated person and woke social marketing professional.

Given the form of functional differentiation of modern society, a far-reaching coordination of functional systems as a dissolution of their heterarchical relationship to each other, as was apparently possible in the social “lockdown” during the corona pandemic, should have been extremely unlikely. The purpose of this study is to explain how this was nevertheless achieved.

From the perspective of systems theory, social action in principle does not present itself as a problem but as a solution to (latent) social problems. In the sociological analysis presented here, it is therefore precisely a matter of uncovering or pointing out those (changed) social structures in which a social “lockdown” appears as a solution.

The paper explains that with the emergence of social media through applications such as Facebook, Instagram, Twitter, and TikTok, a new force is establishing itself at the level of society as a system. It is one that is characterized by being highly vulnerable to moral communication. A susceptibility to morality manifests, on the one hand, through an individual differentiation of society made possible by social media – for example, in the emerging Chinese social credit system – and, on the other hand, through the specific communicative structures of the social media themselves. It is argued that social media, in the form of a moral authority with a lasting effect on society as a whole, make a significant contribution to realizing the social “lockdown.”

The originality of the paper results from the fact that the emergence of a new social phenomenon (“lockdown”) is explained.