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This research aims to profoundly investigate the post-COVID-19's opportunities for customer-centric green supply chain management (GSCM) and perceived customer resilience by studying the correlation between fear-uncertainty of COVID-19, customer-centric GSCM, and the perceived customers' resilience. Moreover, to examine how the perceived corporate social responsibility (CSR) activities moderates the relationship among the variables.

In this study partial least squares structural equation modeling (PLS-SEM) was adopted on a sample of 298 managers and customers in the Egyptian small and medium enterprises (SMEs) market for data analysis and hypotheses testing.

Preliminary results indicate that the fear-uncertainty of COVID-19 positively affects customer-centric GSCM. Also, external CSR moderates the association between fear-uncertainty towards COVID-19 and customer-centric GSCM. However, internal CSR does not moderate this relationship. Customer-centric GSCM has a significant positive impact on the perceived environmental and social resilience. However, it has an insignificant effect on the perceived financial resilience. Also, customer-centric GSCM has a significant mediation outcome on the relation between fear-uncertainty of COVID-19 and the perceived environmental and social resilience. However, this relation is insignificant regarding the perceived financial resilience.

Managers could develop a consistent strategy for applying CSR practices, providing clear information and focusing on their procedures to meet their customer needs during COVID-19. Governments and managers should develop a consistent strategy to apply customer-oriented green practices to achieve customers' resilience, especially during the pandemic.

Based on the “social-cognitive,” “stakeholder” and “consumer culture” theories, this study shed light on the optimistic side of the COVID-19 pandemic, as it also brings the concepts of social responsibility, resilience and green practices back into the light, which helps in solving customers' issues and help to achieve their resilience.

Floods are among the most frequent urban disasters in cities of the global south where capacity and resource limitations collude with rapid urbanization to force many poor people to live in flood prone settlements. This paper investigated the impact of flood disasters on social resilience of low-income communities in Mzuzu City, Malawi.

Using a quantitative design, 345 households were interviewed in Zolozolo West and Mzilawaingwe Wards in Mzuzu City. The survey instrument achieved a 100% response rate. A reliability test using Cronbach’s alpha showed internal consistency of survey instrument at 0.711 for Zolozolo West Ward and 0.730 for Mzilawaingwe Ward.

Out of the eleven indicators of social resilience used in this study, six indicators showed no correlation with the outcome expectancy of social resilience. Of the five indicators that showed relationship with social resilience, only improvisation and inventiveness (r_s = 0.356, p = 0.000 at two-tailed, n = 213; r_s = 0.610, p = 0.000 at two-tailed, n = 132) had a strong relationship with the outcome expectancy of social resilience.

The study was only conducted in two settlements; caution should be observed when generalizing the results.

Practitioners should ensure that social resilience strengthening mechanisms are incorporated in flood risk management as they strive to achieve SDG 11 of making cities inclusive, safe, resilient and sustainable.

The study showed how floods can negatively impact the social resilience of low-income communities, which is different from common knowledge that floods can enhance community social resilience.

The purpose of this paper is to present findings from an evaluation of a mental health resilience intervention for unemployed men aged 45-60. The focus is on examining the place of activities within a multi-dimensional men’s mental health programme, and exploring interactions between social context factors and models of change.

The paper draws on before and after survey data and qualitative interviews, to report results concerning effectiveness in changing men’s perceived resilience, to consider project processes concerning activities, social support and coping strategies, and to situate these within wider environments.

The programme significantly raised the perceived resilience of participants. Activities were engaging for men, while the complex intersection between activities, social networking, and coping strategies course provided opportunities for men to develop resilience in contexts resonant with their male identities.

A limitation is that the evaluation could not measure longer term impacts.

The paper discusses emerging considerations for resilience building, focusing on gender-sensitive approaches which can engage and retain men by focusing on doing and talking, in the contexts of men’s life-course, highlighting embodied (male) identities not disembodied “mental states”, and facilitating social support. There are challenges to recruit men despite stigma, support men to speak of feelings, and facilitate progression.

Potential exists for gender-aware programmes to sustain salutogenic change, co-producing social assets of peer support, male-friendly activities, and context sensitive course provision.

The paper adds fresh evidence of gendered intervention approaches, including effects on male resilience. Application of a context-sensitive change model leads to multi-component findings for transferring and sustaining programme gains.

The purpose of this paper is to advance the understanding of “resilience” by disentangling the contentious interactions of various parameters that define and guide resilience trajectories, such as the physical infrastructure, socio-spatial inequalities, path dependencies, power relationships, competing discourses and human agency. This socio-political reconstruction of “resilience” is needed for two reasons: the concept of resilience becomes more responsive to the complex realities on the ground, and the discussion moves toward the promotion of more dynamic recovery governance models that can promote socially just allocated redundancy in housing actions, which could be seen as a key to incubating resilience.

This is a conceptual paper that mobilizes theories of urban political ecology, social innovation and housing with the aim to examine the tensions between various discourses that steer housing production during post-disaster recovery processes, and put a spotlight on the heterogeneity in the transformative capacity of the various actors, institutions and visions of housing systems that preexist or emerge in the post-disaster city. This heterogeneity of actors (i.e. growth coalitions, neighborhood associations and housing cooperatives) consequently leads the discussion toward the investigation of “new” roles of the state in formulating relevant disaster governance models and housing (re)construction systems.

The initial stress produced by a natural event is often extended because of long-term unmet housing needs. The repercussion of this prolonged stress is a loss of social progress partly due to the reiterated oppression of alternative housing production propositions. In this paper, the authors conclude that an asset-based community development approach to recovery can provide an antidote to the vicious cycles of social stress by opening up diverse housing options. This means that the recovery destiny is not predetermined according to pre-set ideas but is molded by the various bottom-up dynamics that democratically sketch the final socially desirable reconstruction outcome(s).

The contribution of this paper is twofold. By using theoretical insights from urban political ecology, housing studies and social innovation, the paper first builds up onto the current reconstruction of the notion of disaster resilience. Second, by identifying a heterogeneity of “social resilience cells”, the paper leads the discussion toward the investigation of the “new” role of the state in formulating relevant recovery governance models. In this respect, the paper builds a narrative of social justice in terms of the redistribution of resources and the cultivation of empowerment across the various housing providers who struggle for their right to the reconstruction experiment.

During the last few decades social resilience and social vulnerability have been two crucial sociological concepts for everyone involved in crisis and disaster management. The fundamental purpose in the present analysis is based on the consideration of resilience from a sociological perspective and the notion of social capital, its proper features, dynamics and processes within different groups of people involved in a disaster process.

All these social components could be evaluated as social indicators of vulnerability and resilience according to the sociological approach and its main theories about social capital and resilience, social and methodological implications. The operative context of this theoretical reflection has been constituted by megacities, considered as the “new” social space where, nowadays, major social relations and risk reduction actions take place through a collaborative pattern not based on a top down organizational model.

Attention is focused on the sociological findings as the importance of social cohesion, strengthening social relationships with particular consideration for the crucial role of social capital during all stages of the disaster process: prevention and preparedness, planning, warning communication, physical and psychological impacts, emergency and disaster response, recovery and reconstruction with the specific aim of enhancing social resilience and attempting to diminish social vulnerability.

The originality of this proposal in the field of disaster resilience is its use of the sociological approach and its theoretical characteristics and instruments, such as, for example, the definitions of social capital. The consideration for this topic will be future challenges to improve urban disaster risk reduction according to social relationship and its characteristics of interconnection and multidimensionality.

This paper aims to demonstrate the potential of virtual communities in enabling community-based entrepreneurship and resilience. Resilience is an important attribute for a community to overcome adverse circumstances it may face.

Weaving together diverse strands of scholarship, the authors show how virtual communities centered around specific interests (Obst et al., 2002) can endow geographic communities with resilience.

The paper establishes the desirability of resilience in contemporary communities, which can be enhanced through internet-mediated entrepreneurship. Five specific phenomena are identified as facilitating the emergence of community-based entrepreneurship through membership in virtual communities. Community-based entrepreneurship can augment or even replace institutional support that has until recently been considered by policy makers as the only means of addressing resilience issues, especially in disadvantaged communities.

This paper is conceptual in nature; the conceptualization provides a rich opportunity to empirically validate the argumentation advanced here.

This research points to major policy implications, as internet-enabled, community-based entrepreneurship may be an important key to overcome many of the adverse circumstances faced by communities the world over, such as climate change, terrorism and paucity of funds for social action.

The paper contributes to the literature on community-based entrepreneurship by developing the notion of internet-enabled community resilience, showing how internet-enabled communities can prompt entrepreneurial behavior and result in the enhanced resilience of geographic communities.

This research aims to examine pathways for providers to facilitate social resilience in service communities to promote collective well-being and engagement.

Using abductive and metaphorical analysis, this study develops insights leveraging: the transdisciplinary field of molecular biology where 150 years of research demonstrates how cells build resilience through clustering together in a hostile environment; and case data collected with nonprofit service communities to help ground and elaborate upon the metaphorical analogues of cellular concepts.

This analysis uncovers the emergent processes of communal protection, communal adaptation and communal training within customer-to-customer service interactions. Findings identify novel drivers, such as the sharing of vulnerability markers and pre-training for community stressors, as well as pathways through which social resilience within service communities promotes habitual and transformative value, as well as collective well-being.

Service leaders can build upon the ideas in this research to understand the nature of social resilience and to intentionally design communal experiences and interactions that promote greater well-being and brand engagement.

The recent COVID-19 pandemic, along with the UN Development Goal for building a more resilient society, highlights the acute needs for a deeper understanding of social resilience. However, resilience-related research in marketing primarily focuses on individual-level coping. This research provides a deeper understanding of the drivers and outcomes of social resilience in service communities and offers a catalyst for future research on the topic.

In this study, the authors investigated ways to cultivate resilience through a social justice lens among ethnic minorities against COVID-19 in Hong Kong.

A qualitative (case study) methodology was adopted to interview 15 social service providers from diverse ethnic backgrounds serving disadvantaged ethnic minority groups (South and Southeast Asian groups from low-income households, foreign domestic workers and asylum seekers/refugees).

Two major protective factors were identified, contributing to the development of resilience among diverse ethnic groups: (1) individual-based resilience (including being optimistic) and (2) socio-environmental factors (including ongoing support from strong family, peer and religious settings' support, consulates' support, on-going material and nonmaterial donations, support of young volunteers and importance of online connection and communication) using the integration of resilience and social justice frameworks.

This study showed that the protective factors were found to dynamically interact with each other and the environment. The present study recommends additional culturally sensitive service and policy implications for preventing the long-term impact of mass crises among Hong Kong's marginalized minorities.

The present paper attempts to prove that social resilience to environmental risks should be considered as a potential mechanism of transfer of vulnerability from one social actor to another and/or transformation of vulnerability to one risk to vulnerability to another. This means that social resilience should not be treated always as a desirable attitude; it is desirable under certain conditions only.

Widespread views are challenged by alleging both theoretical knowledge and empirical outcomes. By carrying out insights to the epistemological roots of the concept resilience, its use in the domains of ecology, social and behavioural sciences, and actual experiences of resilience processes to risks in Greece, the author re‐integrates resilience analysis in the context of systemic understanding of society, the environment and interrelations between the two.

The paper introduces a clear dissociation of individualized from collective resilience and evidences that these two forms may come in conflict. Besides it indicates that assessment of resilience impacts on vulnerability is possible only by taking into account the systemic interconnections between community actors, on the one hand, and between environmental, natural and socio‐economic risks, on the other. The paper provides a methodological approach to the identity of a resilience process, an approach based on the determinant factors of resilience: the agency performing the process, the utilized resources, the stimulus and modus operandi, spatial and temporal range of the process and impacts on several aspects of vulnerability.

Acknowledgement of social resilience to risks as a mechanism of transfer and/or transformation of vulnerability entails radical changes in planning philosophy. Planning should focus more on keeping the effects of individualized resilience within the constraints of the wider community interest and environmental sustainability objectives, i.e. vulnerability reduction for all and vis‐à‐vis all risk aspects.

The paper reverses widespread optimism about social resilience to environmental risks as a universally positive process and a panacea for dealing with social vulnerability. It introduces a new methodology for evaluating virtual impacts on vulnerability and revises the guiding principles and given assumptions of risk mitigation planning.

This paper aims to argue that resilience – and its underlying socio-ecological perspective – is a critical concept that could serve to integrate different views on, and approaches to, social marketing. The aim is to inspire social marketers to move away from narrow, issue-based interventions targeting individual behaviours and to consider the impact of social ecologies, particularly the contribution resilience research can make to behaviour change.

This is a conceptual paper; socio-ecological models and the resilience concept are discussed and applied to a current “wicked problem” – obesity.

From a socio-ecological perspective, research findings highlight the impact macro, meso and micro forces have on behaviour and the importance of a child’s micro-system and the influence it has on development and life outcomes. Building resilience requires a relationship-building, person-centred, holistic and long-term developmental approach to behaviour change.

This is a conceptual paper that introduces new concepts to the social marketing field. Future research should focus on understanding how to implement a resilience-building approach in practice – including the interrelationships and interactions between individual, family and community resilience – and how resilience can be integrated within systematic, socio-ecological thinking when addressing “wicked problems”.

Rather than blaming and targeting individuals, the goal should be to create an environment that supports parents, families and communities to build resilience at the micro, meso and macro levels. The findings support the argument that social marketers should adopt an upstream approach to develop interventions that make the environment the primary focus. Social marketers should collaborate with, and learn from, social workers, psychologists and educationalist to further their understanding of resilience. This would have a positive, sustainable impact on a whole range of social and health issues, ultimately helping to address the overarching issue of social inequality.

Building resilience amongst individuals, families and communities offer a means to achieve fundamental positive social change and to reduce social, economic and health inequality.

The paper offers a unique perspective on how and why resilience – and its underlying socio-ecological framework – should be applied within the social marketing field.