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This chapter gives one version of the recent history of evaluation case study. It looks back over the emergence of case study as a sociological method, developed in the early years of the 20th Century and celebrated and elaborated by the Chicago School of urban sociology at Chicago University, starting throughout the 1920s and 1930s. Some of the basic methods, including constant comparison, were generated at that time. Only partly influenced by this methodological movement, an alliance between an Illinois-based team in the United States and a team at the University of East Anglia in the United Kingdom recast the case method as a key tool for the evaluation of social and educational programmes.

This chapter takes a critical look at the sociological notion of ‘medicalisation’ in relation to recent trends and developments in neuroscience, neurotechnology and society, taking memory, medicine and the brain as our prime focus and the disease category of mild cognitive impairment (MCI) as our empirical case study. Five relational nexuses in particular are identified as relevant to these developments and debates, namely the bio-psych nexus, the pharma-psych nexus, the selves-subjectivity nexus, the wellness-enhancement nexus, and the neuroculture-neurofuture nexus. We show that developments in memory medicine and the shifting boundaries of cognitive health, as embodied and expressed in the case of MCI, shed further valuable light on these issues and the interconnectivity of these relational nexuses. As an emergent disease and susceptibility category, MCI illuminates not only the fuzzy boundaries between normal and abnormal cognitive functioning, but also the working of neuroscientific, neurocultural and pharmacological interests, which, in this case, are already claiming MCI as the next locus of enhancing the mind and optimising aging. Thinking both within and beyond medicalisation challenges us to find new ways to critically understand the ideas about life and health as they travel, translate or migrate from (neuro)scientific and clinical spheres to cultural life and patient experience.

Poor complaint management may result in organizations losing customers and revenue. Consumers exhibit negative emotional responses when dissatisfied and this may lead to a complaint to a third-party organization. Since little information is available on the role of emotion in the consumer complaint process or how to manage complaints effectively, we offer an emotions perspective by applying Affective Events Theory (AET) to complaint behavior. This study presents the first application of AET in a consumption context and advances a theoretical framework supported by qualitative research for emotional responses to complaints. In contrast to commonly held views on gender and emotion, men as well as women use emotion-focused coping to complain.

This article relates the recent rise of weblogs and examines their relationship to processes of urban transformation. Specifically, it looks at the history of Curbed.com, a weblog created in the Lower East Side neighborhood of Manhattan that presents a layman's perspective on real estate development and neighborhood change. Curbed began in 2001 as the personal blog of a local resident documenting the gentrification taking hold on the blocks surrounding his walk-up tenement apartment. It has since become more established, expanding to cover development in other New York neighborhoods and spawning franchises in San Francisco and Los Angeles. This inquiry seeks to examine what influence, if any, Curbed.com has had upon the neighborhood transition it has closely charted. This question is one aspect of larger questions about the relationship between virtual space and urban space; about the impact of growing use of the internet on the city. Has Curbed been a neutral observer of neighborhood change as it professes? By raising awareness of the processes underlying urban transition, has it provided any opportunities for community action to buffer gentrification? Or is the opposite true – have it and other neighborhood blogs contributed to the new desirability and market value of the Lower East Side? I would argue that although Curbed.com has increased the ability of local residents to understand the changes taking place around them, in the end it has helped accelerate gentrification by repositioning a site of local culture within a global market.

This chapter explores the importance of early autism spectrum disorder (ASD) assessment and diagnosis to facilitate early treatment. This chapter will have a particular focus on ASD assessment and diagnosis within a Black and Minority Ethnic (BME) context. We propose using a Cultural Competence framework to process, analyze, assessment, and diagnosis results/findings. BME assessments/diagnoses can be delayed by up to 18 months longer when compared to Whites.

ASD Assessment aims to assess certain developmental traits in individuals to identify ASD which is a developmental disability. Autism is a spectrum condition which can manifest differently in each diagnosed individual. There are core features necessary for an ASD diagnosis to be made. These include among other traits: poor eye contact, abnormality in body language: for example, gestures, difficulties with social communication and social interaction, often they exhibit repetitive patterns of behavior, have obsessional interests, rigid thinking patterns, and have an aversion to certain sounds and textures and an unusual interest in sensory satisfaction.

It should, we hope, by now be clear that neuroscience not simply warrants but perhaps demands attention from sociologists. However, to-date, debate around the ‘new brain sciences’ has been limited within sociology; it has mostly been ethicists who have opened up discussions on the normative and epistemological issues neuroscience raises. Of course, this is not to say that sociologists and other social scientists have been blind to the developments in the brain sciences; a variety of significant and nuanced analyses have begun to be advanced. There can be no doubt that a rich vein of creative and insightful scholarship in what might be called the social studies of the neurosciences is already in existence, and will surely widen. Yet, we can also see that much work remains to be done. It is our intention that this book will play an important role in the elaboration of scholarship in the field. To this end, we have sought and included a range of perspectives from (medical) sociologists and anthropologists, which vividly illustrate the varied social life of the neurosciences, and brightly illuminates the diverse conceptualisations, approaches and standpoints available to sociological analysts.