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One of the primary challenges of conducting information encountering (IE) research is the difficulty in capturing people's IE experiences. The purpose of this paper is to develop a general description framework of IE experiences as guidance for participants to record diary entries in diary studies of IE.

340 descriptions of IE incidents were collected from 18 previous IE studies as secondary data. A thematic analysis of the secondary data engendered a general description framework of IE experiences composed of 9 main themes and 31 sub-themes. The framework was then applied in a diary study to investigate Generation Z's online IE behavior.

The nine main themes of the framework, including “environment”, “foreground activity”, “stimulus noticed”, “reaction to stimulus”, “content examined”, “interaction with encountered information”, “value of experience”, “pre-encountering emotional state”, and “post-encountering emotional state”, were used to create a diary questionnaire for collecting IE incidents. The sub-themes were refined and organized into a coding scheme for the content analysis of the incidents collected. The diary study collected 255 valid IE incidents which were analyzed based on three phases, that is, pre-encountering, encountering, and post-encountering.

The value of this study consists in its methodological contributions. First, it makes creative use of secondary data accumulated in the literature and derives from the thematic analysis a general framework which people follow to describe their IE experiences. Second, it demonstrates the great potential of diaries for data collection in IE research through the successful application of the general description framework of IE experiences in a diary study. Third, the diary questionnaire created based on the framework provides sufficient guidance in eliciting complete and detailed IE incidents.

Websites, search engines, recommender systems, artificial intelligence and digital libraries have the potential to support serendipity for unexpected interaction with information and ideas which would lead to favored information discoveries. This paper aims to explore the current state of research into serendipity particularly related to information encountering.

This study provides bibliometric review of 166 studies on serendipity extracted from the Web of Science. Two bibliometric analysis tools HisCite and RStudio (Biblioshiny) are used on 30 years of data. Citation counts and bibliographic records of the papers are assessed using HisCite. Moreover, visualization of prominent sources, countries, keywords and the collaborative networks of authors and institutions are assessed using RStudio (Biblioshiny) software. A total of 166 papers on serendipity were found from the period 1989 to 2022, and the most influential authors, articles, journals, institutions and countries among these were determined.

The highest numbers of 11 papers were published in the year 2019. Makri and Erdelez are the most influential authors for contributing studies on serendipity. “Journal of Documentation” is the top-ranking journal. University College London is the prominent affiliation contributing highest number of studies on serendipity. The UK and the USA are the prominent nations contributing highest number of research. Authorship pattern for research on serendipity reveals involvement of single author in majority of the studies. OA Green model is the most preferred model for archiving of research articles by the authors who worked on serendipity. In addition, majority of the research outputs have received a citation ranging from 0 to 50.

To the best of the authors’ knowledge, this paper may be the first bibliometric analysis on serendipity research using bibliometric tools in library and information science studies. The paper would definitely open new avenues for other serendipity researchers.

Man has been seeking an ideal existence for a very long time. In this existence, justice, love, and peace are no longer words, but actual experiences. How ever, with the American preemptive invasion and occupation of Afghanistan and Iraq and the subsequent prisoner abuse, such an existence seems to be farther and farther away from reality. The purpose of this work is to stop this dangerous trend by promoting justice, love, and peace through a change of the paradigm that is inconsistent with justice, love, and peace. The strong paradigm that created the strong nation like the U.S. and the strong man like George W. Bush have been the culprit, rather than the contributor, of the above three universal ideals. Thus, rather than justice, love, and peace, the strong paradigm resulted in in justice, hatred, and violence. In order to remove these three and related evils, what the world needs in the beginning of the third millenium is the weak paradigm. Through the acceptance of the latter paradigm, the golden mean or middle paradigm can be formulated, which is a synergy of the weak and the strong paradigm. In order to understand properly the meaning of these paradigms, however, some digression appears necessary.

International population mobility has increased dramatically in the last ten years due to immigration policies, globalisation and skilled individual’s quest for better prospects. New Zealand has consciously invited migrants onto its shores and it is now a land of tremendous diversity. The basis for this paper is a qualitative study on first generation Indian immigrant women seeking employment in the host country New Zealand. The research examines in‐depth what it means to seek entry into the world of work as a migrant, from the perspective of legitimate peripheral participation in learning to function in the host country. The results suggest a many layered experience, and a complex terrain, with a landscape of initial hope, followed by feelings of being devalued, a downward spiral of weeping, regret letters and lowered self esteem. The paper sketches emergent cameos of these women and draws out some of the significant variables in their learning trajectories. In sights for creating conditions for legitimate peripheral participation are offered emphasising a worldview that embraces both the internal and external realities as stepping stones in the topography of work experiences for migrants in New Zealand.

This study aims to explore the factors influencing the intention to use e-democracy. The literature depicted conflicting results regarding such domain and especially in the Middle East, where the authors aim at establishing a solid view of the discipline.

A research model was developed based on the theory of planned behavior, technology acceptance model and unified theory for acceptance and use of technology-2. The model hypothesized that perceived public value (PPV), ease of use and enjoyment are major antecedents of attitudes, and subjective norms (SNs), perceived behavioral control (PBC) and attitudes are significant predictors of behavioral intentions. A quantitative cross-sectional design was used. A questionnaire was used to explore Jordanian citizens’ perceptions regarding the research model constructs. A sample of 302 Jordanian citizens filled the surveys based on their awareness of e-democracy concepts and their willingness to participate in the study. This study uses the structural equation modeling approach with partial least square as an analysis method.

Findings indicated that PPV, perceived ease of use and enjoyment jointly determine the attitudes of citizens toward e-democracy. Results also suggest that attitudes, PBC and SNs have a significant effect on citizen’s intention to use e-democracy. Finally, this research supported the role of enjoyment as the most significant determinant of citizen’s attitude toward using e-democracy.

This study is limited by its small sample size and newly developed Arabic instrument. Still, results imply that more research is needed to replicate and validate the instrument and support the role of the selected research constructs. Public institutions are required to make e-democracy applications enjoyable and easy to use. They also need to demonstrate its value to the public.

To the best of the authors’ knowledge, this study is one of the few studies to explore e-democracy and the first to conduct an empirical study (survey-based) in Jordan. The foundation of the study depended on three robust theories in the technology adoption theories.

The concept of corporate social responsibility of the enterprise covers a vast territory! This paper proposes to limit the analysis and evaluation of this concept to three distinct aspects. The first will treat the comparatively new and evolving common law implied term in corporated into the contract of employment relating to the enterprise’s social responsibility of respect towards the employee. The second will analyse an other generically linked recent common law development in the field of the enterprise’s social responsibility of respect towards the employee, namely the implied over‐riding term. Thirdly, the novel and developing wider concept of corporate social responsibility will be addressed and assessed. Some concluding thoughts will follow.

The dominating role of corporate memory/corporate culture in instituting/impeding dramatic changes is highlighted in the first‐person narrative of Louis V. Gerstner, Jr. of his tenure as IBM CEO (1993‐2002). Gerstner, who had never worked in the computer business, was brought in to rescue IBM which had lost $16 billion in three years, and half its share value in eight years in which 175,000 employees lost their jobs. “I came to see in my time at IBM that culture is not just one aspect of the game‐it is the game... [When the original environment institutionalized in the corporate culture] shifts, it becomes an enormous impediment to the institution’s ability to adapt.” To overcome the impediment, Gerstner had to employ Draconian Measures to replace/rebuild the institutional memory: [1] organizationally by ripping power out of the entrenched bureaucracy, and giving it to 12 newly‐constituted customer‐centered industries, [2] operationally by tying Pay and Promotion to IBM stock performance (instead of individual units), [3] motivationally by rewarding individuals on their accomplishment of their plans to implement the Gerstner triad: “Win, Execute, Team,” and [4] strategically by making big bets on unproven technologies of CMOS and Net work‐centered e‐business. Our Memory Management Disequilibria Dimensions (MD)2 Pro ‐ to colanalyzes the Gerstner narrative accurately.

The former residences of historical figures are typical landscape elements of historic districts, which are characterised by the styles of these residences and spiritual historical figures cultures. The purpose of this paper is to determine how the former residences respond once the historical figures living there have passed.

The history of human culture and progression of urban construction – which are submerged in societal transformation – is recorded for old Beijing city. Narrative space theory is used and methods such as a content analysis, map overlay and the Geographic Information System are employed to analyse the selected 300 former residences of historical figures in old Beijing city.

The results are as follows: the political setting played a key role in the evolution process, three political narrative areas in the inner city and one cultural narrative area in the outer city form the narrative spatial structure of the former residences of historical figures, “government construction” and “resident construction” are the main reasons for the loss and destruction of narrative spaces and ordinary life is an important channel for showcasing the history of former residences. The narrative spaces of these residences carry double histories, namely, the development of human history and of city construction.

Different from former studies that focus on the preservation of the single historical building, this study explores the integral logic of historic buildings in the whole city through narrative space theory to get a combination of culture and space.

In this chapter, I take a symbolic interactionist look at the anthropomorphic projections of 38 people in four large Canadian cities who report having encountered ghosts. As part of a larger project on perceived encounters with ghosts, I interviewed these people using audiotape, transcribed the interviews, and identified themes within them. Together, they mentioned 195 ghosts and described their appearances and actions. I identified anthropomorphic projections in four areas: (1) Physicality – pertaining to the bodies of the ghosts, (2) Relational – pertaining to kinship ties, e.g., mothers, fathers, grandmothers, (3) Rational – the ghosts' motivations and justifications, and (4) Affective – pertaining to the ghosts' emotions. These anthropomorphic projections were the respondents' efforts at sense making after having encountered what they believed to be phantasmal.

The purpose of this paper is to use Twitter analysis to explore diner perceptions of four types of Asian restaurants (Chinese, Japanese, Korean and Thai).

Using 86,015 tweets referring to Asian restaurants, this research used text mining and sentiment analysis to find meaningful patterns, popular words and emotional states in opinions.

Twitter users held mingled perceptions of different types of Asian restaurants. Sentiment analysis and ANOVA showed that the average sentiment scores for Chinese restaurants was significantly lower than the other three Asian restaurants. While most positive tweets referred to food quality, many negative tweets suggested problems associated with service quality or food culture.

This research provides a methodology that future researchers can use in applying social media analytics to explore major issues and extract sentiment information from text messages.

Limited research has been conducted applying social media analysis in hospitality research. This study fills a gap by using social media analytics with Twitter data to examine the Twitter users’ thoughts and emotions for four different types of Asian restaurants.