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The purpose of this paper is to examine different approaches to framing interviews from the planning stage of interview design, drawing on Goffman’s (1974) notion of frame analysis.

Reflecting on previous studies the author has been involved with, in the context of accountability, three approaches to framing interviews are presented and discussed.

Framing interviews around the experience of interviewees, peers or fictitious yet familiar others provides three pathways to access interviewees’ insights, perspectives, knowledge and experience on issues relevant and familiar to them.

The approaches to framing interviews detailed in the paper provide valuable alternatives to access interviewees’ personal insights based on their worlds and worldviews.

Consideration of interviews on accountability through the use of framing and frame analysis provides novel, strategic perspectives on interview design.

In their study of reciprocity in investigative interviews, Matsumoto and Hwang (2018) found that offering interviewees water prior to the interview enhanced observer-rated rapport and positively affected information provision. This paper aims to examine whether tailoring the item towards an interviewee’s needs would further enhance information provision. This paper hypothesised that interviewees given a relevant item prior to the interview would disclose more information than interviewees given an irrelevant item or no item.

Participants (n = 85) ate pretzels to induce thirst, engaged in a cheating task with a confederate and were interviewed about their actions after receiving either no item, an irrelevant item to their induced thirst (pen and paper) or a relevant item (water).

This paper found that receiving a relevant item had a significant impact on information provision, with participants who received water providing the most details, and significantly more than participants that received no item.

The findings have implications for obtaining information during investigative interviews and demonstrate a need for research on the nuances of social reciprocity in investigative interviewing.

The findings have implications for obtaining information during investigative interviews and demonstrate a need for research on the nuances of social reciprocity in investigative interviewing.

To the best of the authors’ knowledge, this study is the first to experimentally test the effect of different item types upon information provision in investigative interviews.

A significant autism employment gap persists in many countries. This study examines how the traditional job interview might form an obstacle to autistic people obtaining employment. It then offers a range of strategies that could make the traditional job interview more effective in allowing employers to identify and hire those who have an “autism advantage”.

A triangulated, qualitative approach is employed, comprising (1) five focus groups with a total of 23 students at a UK university who identity as autistic, and (2) semi-structured interviews with five of their support practitioners. Thematic analysis was then applied to identify causes, effects and possible solutions.

The analysis identified three main strategies, and two sub-strategies, for refining the traditional job interview by reducing or removing the obstacle it presents to autistic people seeking employment. These comprise abandoning the traditional interview, adapting it (divided in to adjusting and augmenting sub-strategies) and accepting it.

Three conclusions were developed from the analysis: first, that while the traditional interview tends to be biased against autistic people, it is not in itself a particularly acute method for selecting job candidates; second, that the application of universal design would be beneficial not only to neurodivergent people, but also to neurotypicals and employers; third, that the fear of disclosure represents a major obstacle to autistic people trusting in schemes intended to assist them.

This study aims to advance knowledge in international management research about how researchers’ cultural identity in fieldwork encounters may be grounded in the choice of language in multicultural and multilingual projects.

The study is based on critical reflections on the experience of two co-authors as Chinese nationals conducting research in overseas Chinese multinational corporations (MNCs) in developing economies.

Drawing on social identity theory, the authors demonstrate that the cultural identity and cultural insider/outsider positionality of both the researcher and research participants can be shaped by language, translation and other artefacts in cross-cultural interviews, constantly being shifted, managed and renegotiated during qualitative interviewing. This study highlights the politics of language which, when combined with other forms of power relations, such as the researcher’s perceived status, economic development of the MNCs’ home country and the participants’ organisational hierarchy, affect power distribution between the researcher and participants. Researchers often need to move from being an “insider” to an “outsider” and often to an “in-betweener” at different stages in an interview interaction to balance power.

This study contributes to international debates about the complex interplay of languages, politics and identity in multilingual and multicultural qualitative research. In contributing to these literatures, the authors focus on the relatively under-researched Chinese MNCs in other developing countries including Mongolia and Tanzania. Recommendations for researcher training and reflexivity are proposed.

Effective forensic interviewing is crucial, particularly if the interview is the only source of evidence. Whilst there are a number of interview models that advocate for reflective practice, the evaluation of interviews rarely gets the time or attention it deserves. This is concerning, given that interviewer skills drop significantly after six months, and there are limited opportunities for refresher training. This study aims to explore how law enforcement officers reflect upon and evaluate their interviews and seek their insight into what they believe an effective evaluation tool would constitute.

A total of 32 officers from three police forces in England and Wales and six international security organisations completed a qualitative questionnaire that explored their views on how interview evaluation is conducted and the impact on the interview, and how technology could assist in this important stage in terms of usability, efficacy and capability of a new evaluation tool.

Thematic analysis was used, resulting in three overall themes being identified from the data. These focused on current evaluation methods, barriers to conducting evaluations and technological solutions.

The findings are discussed in relation to interviewing and the development of tools to assist in evaluations. Implications for practice include the need for much more effort to be put into (re)introducing the evaluation stage into training to ensure that officers are allowed to reflect upon and evaluate their interview performance.

People with intellectual disabilities commonly come into contact with the criminal justice system as victims, witnesses or suspects. Their intellectual disabilities may make them disadvantaged in relation to all components of the criminal justice system, including police interviews, fitness to plead and stand trial, capacity to give evidence in court, and issues to do with criminal responsibility and sentencing. The focus in this paper is on police interviews and the capacity of adults with intellectual disabilities to give evidence in Court. Research into the types of vulnerability seen by people interviewed by police have focused on interviewees' understanding of the Oath and their legal rights, suggestibility, acquiescence, compliance and perceptions of the consequences of making self‐incriminating admissions. The essential components of any interview and testifying in court require that the person can communicate effectively and give reliable answers and accounts of events. Research into police interviews has highlighted the importance of taking into account the interviewee's vulnerabilities and providing appropriate support, and suggests a more humane approach to interviews and when vulnerable people testify in Court.

This article describes a course in interviewing skills for local authority auditors. It represents a further development of the “Bradford Approach” to interviewing skills training developed by Randell et al for appraisal interviewing and subsequently extended to include grievance interviewing by Gill. As such, it relies heavily on the notion that successful interviewing depends upon a number of precise behavioural skills which can best be acquired through practice in role plays. The course was developed at the request of the Internal Audit Section of Humberside County Council, who felt that existing courses for auditors did not provide adequate training in interviewing skills.

It has been known for many years that the selection interview is often a far from perfect instrument. However, the unabated popularity of training courses in the selection interview is only one of many indications that managers have no intention of abandoning its use. Given this, it is obviously very important that such training be designed to be maximally effective. This question of the effectiveness of interview training has been investigated as part of an ongoing research programme on the selection interview which is being carried out at Heriot‐Watt University. Both our research findings, and our practical experience of running interview courses ourselves, have led to the development of a new approach to interview training which we have called individual‐centred training. This article describes the origins and basic principles of individual‐centred training for interviewers.

The reliability and validity of decisions on selection, placement, appraisal and promotion made in employment interviews are questioned. The article concludes that a bias is established early on in interviews and this is followed by a favourable or an unfavourable decision. Unfavourable information has a greater influence on interviewers. They seek information to support or refute their hypotheses whereby information that contradicts a hypothesis is ignored.

Project INISS was established on July 1st 1978 with a grant from the Department of Health and Social Security, and completed its work in October 1980. The aim of the project was to evaluate a number of small‐scale experimental innovations for the improvement of information services in social services departments. Three interviewing techniques were used: one to one, group and telephone interviews. This article describes these methods and offers guidelines for their suitability in particular situations.