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This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial network approach (see, e.g., Axelsson & Easton, 1992; Håkansson & Snehota, 1995a). The study describes how adaptations initiate, how they progress, and what the outcomes of these adaptations are. Furthermore, the framework takes into account how adaptations spread in triadic relationship settings. The empirical context is corporate travel management, which is a chain of activities where an industrial enterprise, and its preferred travel agency and service supplier partners combine their resources. The scientific philosophy, on which the knowledge creation is based, is realist ontology. Epistemologically, the study relies on constructionist processes and interpretation. Case studies with in-depth interviews are the main source of data.

The modern workplace contains many physical and interpersonal hazards to employee physical and psychological health/well-being. This chapter integrates the literatures on occupational safety (i.e., accidents and injuries) and mistreatment (physical violence and psychological abuse). A model is provided linking environmental (climate and leadership), individual differences (demographics and personality), motivation, behavior, and outcomes. It notes that some of the same variables have been linked to both safety and mistreatment, such as safety climate, mistreatment climate, conscientiousness, and emotional stability.

Service employees engage in Emotional Labor (EL), either through surface acting (SA) or deep acting (DA), when they interact with aggressive customers, so that they are able to abide to the organizational rules. Current studies have shown that employees engage only in SA when they interact with aggressive customers due to a number of reasons. Based on this, the authors undertake an exhaustive review and analysis of existing literature on EL, in order to enhance our understanding of the DA concept. Consequent to this analysis, tha authors interrelate and present the various research findings into a unified comprehensive framework for engaging in DA during a service encounter. Conclusively, the authors discuss the implications of the developed framework for the scholar community and management practice in the hospitality industry, and the authors propose various avenues for further research.

In 2015, there was great refugee migration towards and within Europe. Sweden was no exception. The unprecedented increase in asylum-seekers challenged the reception system at all levels including schools. This chapter, based on two studies, focuses on principals and their mission to adjust their schools in order to fulfil their responsibilities concerning newly arrived students’ education during that period. The number of newly arrived students the principals received ranged from a few students over a period of months to a constant influx of 60 and 150 in total. But the reaction among the principals and staff wasn’t necessarily related to the number of students in question. More telling was the school’s history, the principal’s leadership and the school’s experience in matters of diversity important. The way the principals managed the situation had an impact on how the situation developed. The findings also revealed problematic attitudes toward the ‘other’ among educators, attitudes that conflict with the school’s democratic mission. The reception of newly arrived students is a matter of a joint responsibility at all levels to guarantee equal education for all students, irrespective of their background.

The chapter reflects on the coopetition concept and its role in combining cooperation and competition with a paradoxical situation between them. Likewise, it illustrates how coopetition gains a mutual advantage for the collaborative relationship of value creation, new product development (NPD), knowledge acquisition, and organizational performance in inter-organizations. However, it is necessary to build a friendly approach and proper management to ensure effective coopetition. The rationale, though, is the following: coopetition defines innovation performance; coopetition represents knowledge recombination in both inter-organizational and intra-organizational conditions; the coopetition outcomes state knowledge creation and firm’s innovation that lead to new ideas and new variations improving organizational relationships. At the same time, it is highlighted how the customer relationships are aligned in the enterprises and how knowledge transfer in different alliances influence dynamic and complex character exploring tacit and explicit knowledge. As far as knowledge is concerned in an organization, it illustrates the contribution of two essential elements in coopetition value creation, i.e., knowledge management and intellectual capital. By critically evaluating the following, we encourage coopetition and innovation to recognize knowledge and increase the performance of inter-organizational units. Moreover, the primary way for knowledge assessment in organizations is by collaboration with the competitors. Concluding, our theoretical approach acknowledges that knowledge sharing enables more efficient innovation by linking R&D efforts.

We argue for major re-orientation when applying a neo-institutional perspective within the domain of international business (IB), and in research on the multinational corporation (MNC), in particular. On the one hand, we suggest re-conceptualizing MNCs as globally oriented organizations that nonetheless remain firmly anchored in local cultural settings. On the other hand, it seems crucial for institutionalist IB literature to engage more thoroughly with the core underlying assumptions, theoretical constructs, and recent extensions of neo-institutional theory. We present an overview and systematic evaluation of the current state of institutional approaches toward the MNC, and contrast it with research foci that will emerge from a phenomenological-institutional analysis.

A key component of evolutionary models in economics and organizational research, the notion of organizational selection is rarely the object of inquiry. It generally suggests instead a neutral and unquestioned process, a mechanism explaining organizational success and survival. In this chapter, we explore the variation of selection; we problematize the notion of selection and do an exercise in conceptual genealogy. We differentiate between three patterns of firm selection: Darwinian, strategic, and institutional and define the associated “embedded rationalities” that buttress those different selection patterns. We illustrate how selection differed and evolved through time by exploring two empirical cases – France and the United States. Building upon our empirical exploration, we stress some important contributions for three theories familiar to strategy scholars – resource-based view, population ecology, and institutional theory. We also point to some consequences for empirical research and suggest new directions for future work on the dynamics of organizational action.

Sustainable economic growth is a major policy target of many governments over the world; Hong Kong also has no exception after its sovereignty handover on 1^st July 1997. Hong Kong has also been inertly receiving more than one hundred Chinese immigrants every day for several decades which mainly serves the purpose of family reunion through One-way Permit scheme. There exists a public voice in relation to Chinese immigrants' intentions of migrating to Hong Kong; some people argued Chinese immigrants are not simply aimed to reunifying their family but purposely grasping public resources of Hong Kong; public resources include public healthcare benefits and subsidized public housing; such hidden motivation and immigrants' economic contribution are not theoretically mutually exclusive. This chapter summarizes literature in relation to various concerns about immigrants' contribution towards economic growth, also consolidates immigrants' survey results which regularly conducted by Hong Kong Home Affairs Department and Immigration Department, and utilized Hong Kong census and by-census datasets to empirically compare the return rates of schooling and work experience between Chinese immigrants and natives over the past forty years, and investigate the causality between Hong Kong economic growth rates and these two return rates.