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Article
Publication date: 30 March 2012

Roland A. Pfister and Martin J. Eppler

In this paper, the authors aim to review the benefits of sketching or ad‐hoc, collaborative hand drawings for knowledge creation, knowledge sharing, and knowledge documentation.

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Abstract

Purpose

In this paper, the authors aim to review the benefits of sketching or ad‐hoc, collaborative hand drawings for knowledge creation, knowledge sharing, and knowledge documentation.

Design/methodology/approach

The authors conducted a comprehensive literature review in the fields of design, psychology, and computer science that documents the multiple advantages of sketch‐based approaches for managing knowledge in organizations, especially on the team‐level. The authors argue for the complementary use of this “low‐tech knowledge management” approach with existing digital infrastructures and tools. The literature survey is based on a search for the title term “sketching” on the ISI Web of Knowledge online database. After topic filtering and eliminating all articles where sketching was used in the sense of a project proposal or a theoretical sketch, there were only 48 articles left related to the keyword “sketching”. Based on the authors' awareness of important contributions in the field of sketching, which did not appear in the database search, they extended their inclusion criteria to include grey or conference literature and examined the reference sections of highly cited articles. The article concludes with a set of propositions for practitioners regarding the use of sketching in different knowledge management contexts and with implications for future research in this area.

Findings

Knowledge creation contexts, such as innovation management or problem solving sessions, provide participants with the opportunity to jointly devise large scale sketches in order to integrate their views and experiences on joint frameworks. Knowledge sharing situations, such as in team briefings or debriefings, in hand‐over processes, or in strategic alliances, equip all participants with pens and paper tablecloths to augment their knowledge dialogues with visible means that facilitate interaction and turn‐taking, increase vividness and memorability, and allow for an authentic and personal follow‐up documentation.

Research limitations/implications

An implication for research is to study sketching in knowledge management through interdisciplinary research efforts. This could be done by paying attention to the way that digital and hand‐drawn sketches affect interactions differently among professionals and the way that they share, defend, and integrate their knowledge. Specifically researchers with a background in organizational psychology could work jointly with human computer interaction specialists to study differences among analogue and digital sketching activities. In this way one can learn about the respective advantages and risks of hand‐drawn versus computer‐supported sketching for knowledge‐intensive group collaboration tasks.

Originality/value

The literature review resulted in an extended list of benefits which support three relevant tasks in knowledge management, namely knowledge creation, knowledge sharing and knowledge documentation. This compilation shows simple and effective ways in which the use of hand drawings can enhance existing knowledge management practices.

Details

Journal of Knowledge Management, vol. 16 no. 2
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 8 July 2014

Martin J. Eppler and Roland Andreas Pfister

This paper aims to study hybrid knowledge visualization in police crime fighting and military operations. Making effective and timely use of all available, relevant knowledge is a…

1026

Abstract

Purpose

This paper aims to study hybrid knowledge visualization in police crime fighting and military operations. Making effective and timely use of all available, relevant knowledge is a major requirement for today’s police officers who strive to fight organized crime or resolve complex criminal acts under time pressure. As they share this knowledge integration challenge with many management contexts, the authors have examined the knowledge visualization practices of a leading regional police force (and of a military unit) to derive insights for corporate knowledge management.

Design/methodology/approach

To examine the knowledge visualization practices of a leading regional police force, the authors have conducted on-site observations, focus groups and interviews, as well as site, document, tool and software analyses within the police headquarters.

Findings

As one main result of their empirical investigation, the authors find that the police force’s practice of hybrid (i.e. digital and physical) knowledge visualization offers a useful strategy for corporate knowledge management as well. They also show how organizations can apply this dual approach to making knowledge visible, i.e. using sophisticated visualization software in combination with hands-on physical and permanently visible knowledge boards.

Originality/value

They discuss how these two modalities can be combined to improve knowledge management and how this hybrid practice can be understood theoretically through the lens of boundary object theory. With this regard, this article also extends the boundary object theory by identifying nine dynamic qualities of collaborative visualizations.

Details

Journal of Knowledge Management, vol. 18 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Book part
Publication date: 29 November 2019

Ksenia Kirillova and Philipp Wassler

Tourism research has been largely unconcerned with the aesthetic dimension, although few attempts have recently begun to surface. In this chapter, the authors highlight a…

Abstract

Tourism research has been largely unconcerned with the aesthetic dimension, although few attempts have recently begun to surface. In this chapter, the authors highlight a multifaceted process of incorporating aesthetics in tourist experience design, based on a three-level framework for theming. The first level is based on aesthetic features of destinations as atmospherics. The second level deals with multisensory atmospherics, transcending the mere visual focus of the tourist gaze. Key experiences of the beautiful, sublime and picturesque are deeply embedded in visual, somatic, olfactory, auditory and gustatory decoding of aesthetic markers. The third level deals with the human factor in atmospherics, particularly focussing on the role of residents. Through a discursive lens, local people are simultaneously identified as sources, co-creators and beneficiaries of aesthetic environments. Thus, the chapter hopes to open possibilities for exploring experiences of atmospherics (including aesthetics) through a dialectic approach.

Details

Atmospheric Turn in Culture and Tourism: Place, Design and Process Impacts on Customer Behaviour, Marketing and Branding
Type: Book
ISBN: 978-1-83867-070-2

Keywords

Article
Publication date: 3 August 2012

Wilson Bastos and Sidney J. Levy

This inquiry aims to contribute to the literature on the historical developments that have influenced the origin, uses, and meanings of branding.

25753

Abstract

Purpose

This inquiry aims to contribute to the literature on the historical developments that have influenced the origin, uses, and meanings of branding.

Design/methodology/approach

In this qualitative work an historical methodology was followed and, according to Howell and Prevenier's guidelines, a wide variety of sources were selected of the data presented. Moreover, this study draws on three important perspectives – that of the practitioner, the scholar, and the consumer – in order to offer a thorough view of the relevant issues concerning the evolution of branding.

Findings

The investigation suggests that various forces (e.g., the media, economic developments during the Second World War, marketing research and theorizing) have enacted a comprehensive transformation in the concept of branding. First, the paper offers evidence of the link between fire/burning and the origin of branding. Second, it shows that, in its early days, branding was characterized as a phenomenon with limited applicability. Third, the paper demonstrates how that phenomenon was transformed into a multidimensional, multifunctional, and malleable entity. Last, it presents recent evidence from both business and academia that shows the current, complex status of the concept of branding.

Originality/value

The paper is novel in its large perspective and integrative narrative, and the unusual exposure of its various conceptual issues and links. It should be of interest to marketing historians, brand managers, and scholars of branding.

Details

Journal of Historical Research in Marketing, vol. 4 no. 3
Type: Research Article
ISSN: 1755-750X

Keywords

Article
Publication date: 9 January 2017

Andrew M. Sherrill and Lauren T. Bradel

Findings are mixed with regard to the link between contact sport participation and aggression. One possibility is that contact sport participation may be associated with…

Abstract

Purpose

Findings are mixed with regard to the link between contact sport participation and aggression. One possibility is that contact sport participation may be associated with instrumental aggression but not hostile aggression. The purpose of this paper is to employ a quasi-experimental design to investigate the prediction that young men who regularly participated in contact sports during high school, compared to those who did not, exhibit a greater disposition toward aggression in response to a non-provoking situation (instrumental aggression) and no dispositional difference in response to a provoking situation (hostile aggression).

Design/methodology/approach

The Taylor Aggression Paradigm was used to manipulate three levels of provocation (no provocation, low provocation, high provocation) and observe aggressive behavior in participants who varied in contact sport participants (yes, no).

Findings

Results indicated a significant two-way interaction between provocation level and contact sport participation such that contact sport participation positively predicted aggression before provocation was initiated (instrumental aggression), not after (hostile aggression).

Originality/value

This is one of only a limited number of studies to examine the link between contact sport participation and aggression at varying levels of provocation. Findings suggest the form of aggression associated with contact sport participation is predominately instrumental.

Details

Journal of Aggression, Conflict and Peace Research, vol. 9 no. 1
Type: Research Article
ISSN: 1759-6599

Keywords

Content available
Book part
Publication date: 3 April 2023

Lee Barron

Abstract

Details

AI and Popular Culture
Type: Book
ISBN: 978-1-80382-327-0

Content available
Article
Publication date: 19 January 2023

Janine Burghardt and Klaus Möller

This study examines the relationship between the use of management controls and the perception of meaningful work. Meaningful work is an important driver of individual performance…

8972

Abstract

Purpose

This study examines the relationship between the use of management controls and the perception of meaningful work. Meaningful work is an important driver of individual performance of managers, and employees and can be enabled by sufficient use of management controls. The purpose of this paper is to address this issue.

Design/methodology/approach

Based on bibliometric analyses and a structured literature review of academic research studies from the organizational, management and accounting literature, the authors develop a conceptual model of the relationship between the use of management controls and the perception of meaningful work.

Findings

First, the authors propose that the use of formal management controls in a system (i.e. the levers of the control framework) is more powerful than using unrelated formal controls only. Second, they suggest that the interaction of a formal control system together with informal controls working as a control package can even stretch the perception of meaningful work. Third, they argue that the intensity of the control use matters to enhance the perception of meaningful work (inverted u-shaped relationship).

Originality/value

This study presents the first conceptual model of the relationship between the use of management controls and the perception of meaningful work. It provides valuable implications for practice and future research in the field of performance management.

Details

Journal of Accounting Literature, vol. 45 no. 2
Type: Research Article
ISSN: 0737-4607

Keywords

Article
Publication date: 1 April 1980

Steven D. Zink

The United States government is the world's largest publisher. Its presses churn out thousands of items annually, covering every conceivable subject. Even though most of the items…

Abstract

The United States government is the world's largest publisher. Its presses churn out thousands of items annually, covering every conceivable subject. Even though most of the items deal with present day concerns, the United States government is responsible for the publication of a large number of histories. Unfortunately, these works, with the possible exception of the Department of Defense's Military History Series, have received little exposure and limited use. In an effort to bring this valuable resource to light, the following bibliography presents annotated citations to nearly 150 histories published from mid‐1977 through mid‐1979.

Details

Reference Services Review, vol. 8 no. 4
Type: Research Article
ISSN: 0090-7324

Open Access
Article
Publication date: 28 February 2023

Martin R.W. Hiebl

This paper aims to identify specific challenges and opportunities when crafting literature reviews of qualitative accounting research. In addition, it offers potential remedies to…

6987

Abstract

Purpose

This paper aims to identify specific challenges and opportunities when crafting literature reviews of qualitative accounting research. In addition, it offers potential remedies to frequent challenges when conducting such reviews.

Design/methodology/approach

This piece is based on recent methodological advice on conducting literature reviews and my own experience when conducting and publishing reviews that primarily cover qualitative accounting research.

Findings

The author chart three typical advantages and three typical use cases of literature reviews of qualitative accounting research, as well as the typical process steps and outputs of such reviews. Along with these process steps, The author identifies three overarching specific challenges when conducting such reviews and discusses potential remedies. Overall, this paper suggests that literature reviews of qualitative accounting research feature idiosyncratic challenges but offer specific opportunities at the same time.

Originality/value

To the best of the authors’ knowledge, this paper is among the first to offer advice on the specific challenges and opportunities when conducting literature reviews of qualitative accounting research.

Details

Qualitative Research in Accounting & Management, vol. 20 no. 3
Type: Research Article
ISSN: 1176-6093

Keywords

Article
Publication date: 1 June 2021

Daniel Imbert-Bouchard Ribera

This paper aims to expose the evolution in the use of the so-called reception tools and tourist information that are present at the time of consumption of a trip towards an…

Abstract

Purpose

This paper aims to expose the evolution in the use of the so-called reception tools and tourist information that are present at the time of consumption of a trip towards an interest in and a willingness to link local residents and tourists in a friendly, inclusive and conciliatory way. This is the case of territorial signage designed for pedestrians, a growing protagonist of the urban landscape of many cities, which has found in its formulation the appropriate response to unify the messages and criteria that are addressed to all audiences and people with all types of sensitivities.

Design/methodology/approach

Based on an extensive fieldwork study conducted in 2013 and 2017 in the 62 most populated cities of Catalonia, different variables related to the shape of the signage and the content presented in them were analysed. To this end, a specific pattern of ad-hoc observation and structured interviews were applied to determine the social transition of the content and approaches used in the signage.

Findings

While signage is initially considered to be a basic solution with purely informative content, poor in qualitative aspects and often neglected by those responsible for its management, over time it has emerged as a tool that serves to unify the interests of the citizens who share the same space for mutual interaction. It is characterised by providing open and transversal information for all citizens without focussing on or thematising tourism in an exclusive and segregated way, separating it from the rest of the aspects that make up the nature of the urban landscape.

Originality/value

This paper confirms that these tangible instruments of support for tourists, beyond seeking a harmonic fit in the urban planning of today's cities, are also complicit in seeking social cohesion in the present-day paradigm of the conflicts created by urban tourism.

Details

International Journal of Tourism Cities, vol. 7 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

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