Search results

This study aims to examine the perceived values of the metaverse when adopting it in the luxury hospitality business. Based on the cost–benefit perspective, this research provides solid theoretical contributions and actionable managerial recommendations.

An exploratory sequential mixed-method design was used. For the qualitative phase, 21 hotel managers and 24 hotel guests (who often stay in four-star and five-star hotels and resorts) were interviewed after showing them a series of videos about using the metaverse in the hotel business. Based on the results of the qualitative phase, the analytic hierarchy process method was used, and 476 valid questionnaires were analyzed.

The results highlight the perceived benefits (personalized services, immersive experience and positive brand image) and costs (lack of human touch, time and effort and security and privacy) of metaverse adoption for hotel managers and their guests. In addition, the study determines the weight of each value attribute of metaverse adoption for each travel stage (pre-travel, during travel and post-travel).

Regarding metaverse adoption, the research offers practical suggestions for luxury hotels. For instance, the cost of equipment and the time and effort required are perceived costs of metaverse adoption. To address these challenges, hotels may offer free equipment (e.g. VR headsets) and training to their guests to stimulate the use of the metaverse.

This study addresses a gap in the literature by presenting a conceptual framework for examining metaverse adoption in the luxury hotel scenario. Unlike using conventional models like the technology acceptance model or the unified theory of acceptance and use of technology to investigate a technology’s adoption, this study stands out by unraveling the topic through the lens of value proposition. The latter often comes from an efficient value co-creation process, which is indeed shaped by an adequate appreciation of the congruence of perceived values (i.e. perceived benefits and costs) of metaverse from hotel manager and guest perspectives.

The authors investigate conditions that drive innovation performance in foreign-owned subsidiaries. The authors study five variables affecting innovation performance: organizational agility and digital capabilities as the main drivers and competencies and embeddedness in internal and external networks as complementary antecedents of innovation.

The authors draw on the neo-configurational perspective and apply fuzzy set qualitative comparative analysis (fsQCA) to empirically test survey data from subsidiaries located in the emerging economies of Thailand and Vietnam.

While the authors find no single condition on its own determining innovation performance, the authors do find that in concert they form four configurations of high innovation performance. The results indicate that all configurations contain competencies, as well as that subsidiaries should prioritize between internal and external networks to complement agility, digital capabilities, to achieve high innovation performance. The authors also reveal intriguing contextual differences in the innovation performance configurations between the two host countries.

By incorporating causal complexity as well as substitutability and complementarity of innovation drivers, the authors extend the current understanding of subsidiary innovation performance outcomes.

This research addresses the critical challenge of fostering customer loyalty within the highly competitive landscape of the insurance industry. The study investigates the interplay between customer satisfaction, loyalty, and the influence of technology and service quality in the context of insurance services and in periods of crisis.

A quantitative research approach was employed, utilizing a structured questionnaire distributed among diverse insurance customers in Lebanon during crisis conditions. The data were analyzed using SPSS-Amos, incorporating descriptive statistics, correlation analysis, and structural equation modeling (SEM).

This research emphasizes the crucial role of customer satisfaction in fostering loyalty in the insurance sector, especially during crises. High satisfaction levels, influenced by user-friendly online platforms, positively correlate with increased customer loyalty. Technology plays a vital role in maintaining and improving satisfaction, making it a key driver during challenging times. Positive interactions between service quality and satisfaction further highlight the multifaceted impact of technology on shaping customer loyalty.

The research findings provide valuable insights with practical implications for insurers aiming to boost customer loyalty. The study recommends strategic investments in critical areas like claims processing, customer service, communication strategies, digitalization initiatives, and employee training. The study provides insights applicable particularly to insurance companies navigating crisis conditions.

This research contributes both to academic understanding and practical applications by shedding light on the distinctive challenges and opportunities faced by insurers in cultivating customer loyalty within the insurance industry during crisis. The elucidations provided serve as a foundation for developing targeted strategies to address these challenges and to leverage opportunities for enhanced customer loyalty.

This paper aims to analyze the factors that affect the attitudes of Armenian small and medium enterprises (SMEs) regarding digitalization, examining whether they view it as a tool to foster innovation and business growth, while also assessing the extent to which digitalization mitigated the negative impacts of the COVID-19 crisis.

The empirical approach is based on data collected from 452 Armenian SMEs, which were further analyzed using SPSS Statistics 23.0 software. Scales for assessing the COVID-19 impact, innovation and digitalization were constructed and validated. To test five hypotheses, binomial logistic regression was conducted to appraise the importance of digitalization for Armenian SMEs, including the ability to mitigate the consequences of the recent COVID-19 pandemic.

The results of the analysis showed that the economic sector plays a significant role in forming the expectations of firms on the positive impact of digitalization, while the company size does not affect them. This paper found that the provision of online services before the pandemic did not help Armenian SMEs to be less affected by the crisis. Furthermore, the perception of whether digitalization facilitated innovative processes, products and services did not depend on the degree of being affected by COVID-19. Finally, the findings indicate that the more agile companies which had the ability to convert their business model into an e-business model were less affected by the crisis.

This paper contributes to the literature by studying the effect of digitalization on SMEs, as well as how SMEs in small developing countries like Armenia mitigated the negative effects of the COVID-19 pandemic. The current work is unique as, to the best of the authors’ knowledge, there are no prior empirical studies focusing on impact of digitalization and innovation induced by exogenous shocks in an under-researched country like Armenia.

Industrial Revolution 4.0 prompts organizations to adopt emerging technologies, and the healthcare industry is no different from them. Further, it is important to adopt new edge technologies to improve services and the well-being of patients. This research synthesizes the work most influenced by this technology and the trends and usage of Industry 4.0 technologies in the healthcare sector.

The study has used the Scopus and Web of Science databases to retrieve articles published in healthcare and Industry 4.0 for bibliometric analysis. Specifically, Bibliometrix (R-package) and VOSviewer were used to analyze data related to authors, sources, keywords and content analysis.

The study found increased research trends in Industry 4.0 and healthcare in recent years. The USA, India and China are top contributors in this field, showing research progress in developed and developing economies. Dwivedi Y and Kumar A. were top researchers in the field. The finding also reveals that predictive analytics, deep technology and sustainable development are emerging areas for healthcare where Industry 4.0 can play a crucial role.

Using Industry 4.0 technologies can help the company improve its services, operational efficiency and patient care.

The study explored the trends in the healthcare sector for using Industry 4.0 technologies through bibliometric analysis.

This study aims to address sustainability challenges in construction by exploring the structural performance and environmental benefits of incorporating pozzolanic waste glass (WG) into ultra-high-performance reinforced concrete (UHPRC) beams.

A comprehensive evaluation of UHPRC beams was conducted, incorporating varying ratios (10%, 20% and 30%) of WG powder alongside a consistent 0.75% inclusion of basalt fiber. The investigation encompassed the entire UHPRC production process, including curing, casting and molding, while evaluating workability and physical properties. Furthermore, the environmental impact, particularly CO₂ emissions associated with UHPRC mixture components, was also assessed. Type K thermocouples were employed to analyze temperature dynamics during fabrication, providing valuable insights.

The findings demonstrate positive implications for using pozzolanic WG as a cement substitute in UHPRC beams.

This research stands out for its unique focus on the combined effects of incorporating recycled pozzolanic glass waste on the structural performance and environmental footprint of UHPRC beams.

This study aims to assess the efficacy of nano-alumina (nano-Al₂O₃) in improving the performance of epoxy adhesives used to assemble archaeological glass. The conservators face a significant problem in assembling this type of artifact. Therefore, the assembling process is considered one of the important stages that must be taken care of to preserve these artifacts from damage and loss.

To evaluate the stability of adhesives, the samples were subjected to artificial aging under varying environmental conditions. Some investigative techniques and mechanical testing were used in this study to evaluate the selected materials. It includes a transmission electron microscope, X-ray diffraction, visual assessment, digital microscope, scanning electron microscopy (SEM), color change and tensile strength test.

The visual evaluation and the digital microscope results showed that the epoxy/nano-Al₂O₃ greatly resisted artificial aging. Although slight yellowing was present, it did not significantly affect the general appearance of the samples. On the other hand, the pure epoxy sample showed cracks of different sizes on its surface due to aging, as evidenced by SEM examination. Furthermore, epoxy/nano-Al₂O₃ has a better tensile strength (11.27 MPa) and slight color change (ΔE = 2.06).

The main objective of the experimental study was to identify appropriate adhesive materials that possess key properties such as non-yellowing and improved tensile strength by conducting various tests and evaluations. Ultimately, the goal was to identify materials that could serve as effective adhesives for assembling the archaeological glass.

This study evaluates the economic effectiveness of higher education in Lithuania by measuring returns to investment in higher education for both individual university graduates and the state, particularly aiming to discover how higher education investments impact economic returns at both micro (individual) and macro (national) levels.

A dual methodological approach has been applied, utilizing both the Mincer earnings equation and the full discounting method, to draw a clear distinction between the returns enjoyed by individuals and those accrued to the country. Calculations for individual economic returns are done using the most recent available Lithuanian Department of Statistics data on the wage structure, while national return on education was based on the State Tax Inspectorate and Lithuanian Public Finance databases.

The research confirms that Lithuanian investments in education positively influence both individual earnings and society at large, mainly due to the low cost of education and the high returns. For individuals, net present value varies from €126,000 to €224,000, and the internal rate of return is from 7% to 46%, with the highest return being for males working in companies of 50–249 employees and holding a bachelor’s degree. It is also noteworthy that one additional year spent in education increases earnings on average by 4.1%. The financing of first cycle studies costs the state two times less than second and third cycle studies. For this reason, the net present value (NPV) and internal rate of return (IRR) of first cycle studies are higher than those of second and third cycle studies.

While higher education is generally and globally seen as a way to ensure financial stability and career advancement at the individual level and socioeconomic development at the national one, the question of cost versus benefits at both levels is principal and diachronic. Our research quantifies the NPV and IRR of education investments and highlights the differential economic returns of various education levels, where policymakers can utilize these insights to inform strategic decisions regarding education funding and resource allocation. This study, therefore, provides explicit quantitative answers and presents individuals and policymakers with tangible results and practicable direction in their decision-making. The findings are applicable to the specific country-focus, but also constitute an applicable case study in the international context, particularly for European and other countries of comparable economic structure and developmental stage.

This paper aims to develop and validate a strategy for reducing construction waste (CW) generated during the design process (DP) in architectural design firms (ADFs) in Egypt.

Qualitative and quantitative research methodology was designed to accomplish four objectives. The literature review investigated DP, CW, waste management (WM) and WM strategies (WMS). Three case studies were analysed to investigate the role of WMS towards reducing CW during DP. A survey questionnaire was conducted with a representative sample of ADFs in Egypt to assess their perception and application of WMS during DP. Lastly, a strategy was developed and validated to reduce CW generated during DP.

Through literature review, the research identified the highest 40 causes of CW during the DP and classified them into 13 categories. Despite early promotion of WMS to reduce CW at its source, Egypt and other countries with similar construction market characteristics lack laws and regulations to address CW during the DP, with current codes primarily focusing on post-occurrence issues. In addition, analysis of three case studies showed that CW was reduced by adopting WMS during the DP. Findings of data analysis revealed that ADFs have an average knowledge of WMS and a low awareness of Egyptian laws and WMS during DP. “Prefabrication” was the highest-ranked strategy for CW reduction during DP. Several challenges hamper the implementation of WMS. The “preparation and briefing” was ranked the most common design stage where CW causes occur, while “waiting” was ranked the most common form of CW. These findings informed the research outcome and helped in the development of the proposed strategy.

The proposed strategy was developed taking into account the results of the survey questionnaire which was conducted in ADFs in Egypt where the authors reside, and such a strategy is needed. However, it could be applied in other countries that share the same characteristics of the architectural DP as well as the causes of CW and WMS implementation challenges.

This research presents a practical strategy to reduce CW generated during the DP. It was based on the findings of literature review, case studies and survey questionnaire. The strategy was explained in a workable way to include the required activities; tools and techniques; involved personnel and needed resources. The strategy was validated by a representative sample of ADFs in Egypt to ensure its practicability and viability for implementation towards developing a sustainable built environment. The practical application of the strategy will have long-term and short-term benefits. The long-term benefits include improving the social, economic and environmental aspects of sustainability during the design and construction phases in Egypt. In the short term, application of the strategy will improve the cooperation between design and construction teams, reduce the negative impact of CW production and enhance the quality of construction projects in Egypt.

Despite the need to reduce CW during DP, a practical strategy is lacking in Egypt, where laws are focused on dealing with CW after its existence. This research studied a topic that received scant attention in construction literature. It developed and validated a strategy to reduce CW during DP, which represents a synthesis that is novel and creative in thought and adds value in a manner that has not been previously explored.