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Article
Publication date: 30 July 2021

Jerald Ozee Fernandes and Balgopal Singh

The higher education system has been entrusted globally to provide quality education, especially to the youth, and equip them with required skills and capabilities. The…

Abstract

Purpose

The higher education system has been entrusted globally to provide quality education, especially to the youth, and equip them with required skills and capabilities. The visionaries and policymakers of the countries around the world have been working relentlessly to improve the standard of the higher education system by establishing national and global accreditation and ranking bodies and expecting measuring performance through setting up accreditation and ranking parameters. This paper focuses on the review of Indian university accreditation and ranking system and determining its efficacy in improving academic quality for achieving good position in global quality accreditation and ranking.

Design/methodology/approach

The study employed exploratory research approach to know about the accreditation and ranking issues of Indian higher education institutions to overcome the challenges for being globally competitive. The accreditation and ranking parameters and score of leading Indian universities was collected from secondary data sources. Similarly, the global ranking parameters and scores of these Indian universities with top global universities was explored. The performance gaps of Indian university in global academic quality parameter is assessed by comparing it with scores of global top universities. Further, each domestic and global accreditation and ranking parameters have been taken up for discussion.

Findings

The study identified teaching and learning, research and industry collaboration as common parameter in the accreditation and ranking by Indian and global accreditation and ranking body. Furthermore, the study revealed that Indian accreditation and ranking body assess leniently on parameters and award high scores as compared to rigorous global accreditation and ranking practice. The study revealed that “research” and “citations” are important parameters for securing prestigious position in global ranking, this is the reason Indian universities are trailing. The study exposed that Indian academic fraternity lack prominence in research, publication and citations as per need of global accreditation and ranking standards.

Research limitations/implications

The limitation of this study is that it focused only on few Indian and global accreditation and ranking bodies. The future implication of this study will be the use of methodology designed in this study for comparing accreditation and ranking bodies’ parameters of different continents and countries in different economic development stages i.e. emerging and developed economies to know the disparity and shortcomings in their higher education system.

Practical implications

The article is a review and comparison of national and global accreditation and ranking parameters. The article explored the important criteria and key indicators of accreditation and ranking that would provide an important and meaningful insight to academic institutions of the emerging economies of the world to develop its competitiveness. The study contributed to the literature on identifying benchmark for improving academic and higher education institution quality. This study would be further helpful in fostering new ideas toward setting up of contemporary globally viable and acceptable academic quality standard.

Originality/value

This is possibly the first study conducted with novel methodology of comparing the Indian and global accreditation and ranking parameters to identify the academic quality performance gap and suggesting ways to attain academic benchmark through continuous improvement activity and process for global competitiveness.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

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Book part
Publication date: 4 October 2018

Ann Martin-Sardesai and James Guthrie

This chapter explores the development and the role of accounting for research quality in Australia’s Excellence in Research for Australia (ERA) assessment exercise. It…

Abstract

This chapter explores the development and the role of accounting for research quality in Australia’s Excellence in Research for Australia (ERA) assessment exercise. It tracks the progress of performance measurement systems from quantitative to qualitative measurement within the Australian higher education sector since 1970, leading up to the implementation of a formal ERA in 2010, and its subsequent iterations in 2012, 2015, and 2018. Although only a part of the ERA submissions, now certain published research outputs provide the primary evidence for research quality to most ERA panels and are a significant driver of the final rating awarded. Before the authors assess the 2018 exercise, they will examine the ever-changing role of journal publications as a vehicle for academic research output.

Details

Performance Measurement and Management Control: The Relevance of Performance Measurement and Management Control Research
Type: Book
ISBN: 978-1-78756-469-5

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Article
Publication date: 21 May 2021

Mark Francis, Ron Fisher and Malin Song

To consider how quality should be conceptualized to improve understanding for researchers and practitioners, some researchers have discussed quality in terms of an essence…

Abstract

Purpose

To consider how quality should be conceptualized to improve understanding for researchers and practitioners, some researchers have discussed quality in terms of an essence or necessary condition. Others have regarded quality as individual and experiential, based on differences in actors’ conceptions of quality. This paper aims to resolve the tension caused by these competing views and propose an appropriate method for future research in the area of quality.

Design/methodology/approach

In many studies, researchers have attempted to understand quality in terms of necessary conditions or through a dualistic ontology. At the same time, an increasing number of researchers have emphasized its experiential nature while discussing quality in conjunction with meeting customers’ expectations. This study investigates how quality can be understood using a conceptual framework based on family resemblances.

Findings

There is no necessary condition or essence by which quality may be conceptualized or defined. This finding resolves the tension that has arisen from the simultaneous search for a common feature and the assertion that quality is experientially created by individuals. The research also highlights that the nature of quality may differ between people, time and place, or some aspects of it may be the same. Regarding quality in terms of family resemblances accommodates actors’ different conceptions of quality. Phenomenography is proposed as an appropriate research approach with its focus on the qualitatively different ways in which actors make sense of phenomena in their lifeworld.

Research limitations/implications

Understanding quality as a family of attributes, and using phenomenography as method, provides methodological clarity to long-standing research issues. Using the approaches outlined in this study will enable empirical studies of quality, in any context, to be conducted soundly and relatively quickly. It will also provide a more inclusive and holistic set of meanings based on the experiences of individuals.

Practical implications

The research provides important insights for researchers and practitioners through clearer conceptions of quality. These include the ability to plan and deliver business outcomes that are more closely aligned with customers’ expectations. Understanding the conceptions of quality, as experienced and determined through family resemblances, has clear implications for researchers and practitioners.

Originality/value

Understanding actors’ conceptions of quality through the lens of family resemblances resolves long-standing research issues. Using phenomenography as method is innovative, as it is an emerging research approach in the business domain.

Details

International Journal of Quality and Service Sciences, vol. 13 no. 2
Type: Research Article
ISSN: 1756-669X

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Article
Publication date: 1 January 1991

Roger Price and Geoff Gaskill

Considers the special challenges when applying total quality management to a research environment. Describes a three‐dimensional quality model and a strategic planning…

Abstract

Considers the special challenges when applying total quality management to a research environment. Describes a three‐dimensional quality model and a strategic planning model used to develop research strategies aligned with business needs. Gives examples of successful practice and techniques. Concludes, by considering the lessons learned during the development of the quality process.

Details

Managing Service Quality: An International Journal, vol. 1 no. 1
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 June 1997

T. Pfeifer and M. Wunderlich

In Europe quality systems have been adopted successfully in many key sectors. Particularly, the ISO 9000 series of standards is applied widely. Research institutes are now…

Abstract

In Europe quality systems have been adopted successfully in many key sectors. Particularly, the ISO 9000 series of standards is applied widely. Research institutes are now showing an interest in setting up a system. It is an opportunity for them to not only to improve their performance but also to reach a quality label. Discusses the successful establishment of a total quality system at the Laboratory for Machine Tools and Production Engineering, Aachen, Germany. In April 1996, it obtained an ISO 9001 certificate, one of the first laboratories to do so. Presents the results of the project to show that research institutes can benefit from a quality system adjusted to their needs.

Details

The TQM Magazine, vol. 9 no. 3
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 1 September 2000

Alan Walker and Kristiina Martimo

This article focuses on researching quality of life in old age. Based on a review of the relevant literature, it argues that research has not reflected sufficiently the…

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589

Abstract

This article focuses on researching quality of life in old age. Based on a review of the relevant literature, it argues that research has not reflected sufficiently the multifaceted nature of quality of life and has relied too much on the judgements of professionals rather than older people. It concludes that quality of life research in general has under‐emphasised the importance of material factors in people's lives. With regard to older people, research shows that relatively poor quality of life, as reported by older people themselves, is associated with only a minority and, among this minority, twice the proportion of older women to men. The article ends with an outline of the new Economic and Social Research Council (ESRC) Growing Older Research Programme on Extending Quality Life, which in three years time promises to provide usable information for policy makers and practitioners about the determinants of quality of life in old age.

Details

Quality in Ageing and Older Adults, vol. 1 no. 1
Type: Research Article
ISSN: 1471-7794

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Article
Publication date: 13 February 2019

Rozélia Laurett and Luis Mendes

The European Foundation for Quality Management (EFQM) excellence model has been widely used by higher education institutions (HEIs). However, knowledge about the state of…

Abstract

Purpose

The European Foundation for Quality Management (EFQM) excellence model has been widely used by higher education institutions (HEIs). However, knowledge about the state of the art concerning its application in the context of HEIs is still reduced. The purpose of this paper is to provide groundwork able to boost coordinated research efforts toward the development of the knowledge body in the field.

Design/methodology/approach

This research is based on a systematic literature review (SLR) of 25 papers identified in the ISI Web of Knowledge and SCOPUS databases, and considered relevant for analysis.

Findings

The paper provides a broad overview of the main issues explored so far in literature: potential benefits, potential barriers and critical success factors. By highlighting the main shortcomings of current research and the corresponding opportunities for additional research directions, the authors hope to boost further research efforts in the field.

Originality/value

To the authors’ knowledge, this is the first SLR in the field.

Details

International Journal of Quality & Reliability Management, vol. 36 no. 2
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 25 November 2019

Thomas Krueger and Jack Shorter

Pay, tenure and promotion decisions are frequently based upon inferences regarding the value of faculty research. Meanwhile, departmental, college and university…

Abstract

Purpose

Pay, tenure and promotion decisions are frequently based upon inferences regarding the value of faculty research. Meanwhile, departmental, college and university reputations are frequently based on perceptions regarding the quality of research being produced by its faculty. Making correct inferences requires accurate measurement of research quality, which is often based upon the journal through which results are shared. This research expands upon the research found elsewhere through its detailed investigation of leading journals in two business disciplines, including examination of four different citation-based measures and four journal characteristics which are exogenous to the quality of any individual piece of research. The paper aims to discuss this issue.

Design/methodology/approach

This study assists in the development of an accurate perspective regarding research quality, by studying the popular Journal Citation Reports (JCR) impact factor. A further expansion on the past literature is consideration of three newer journal quality metrics: SCImago Journal Rank (SJR), Source Normalized Impact per Paper (SNIP) and percentage of articles cited. Top-tier journals in finance and information systems are compared to evaluate the consistency of these measures across disciplines. Differences in journal characteristics and their impact on citation-rate based measures of quality are also examined. The potential impact of discipline-based variation in acceptance rate, issue frequency, the time since journal inception and total reviewers are put forth as additional potential exogenous factors that may impact the perception of journal quality. t-Tests are employed for discipline comparisons, while correlation and multiple regression are used for journal characteristic analysis.

Findings

There is a significant difference in the JCR impact measures of high-quality finance journals vs high-quality information systems journals, which are correlated with a variety of journal-specific factors including the journal’s acceptance rate and frequency of issue. Information systems journals domination of finance journals persists whether one considers mean, median, minimum or maximum impact factors. SJR measures for finance journals are consistently higher than information systems journals, though the SJR value of any individual journal can be quite volatile. By comparison, the SNIP metric rates premier information systems journals higher. Over 12 percent more of the articles in leading information systems journals are cited during the initial three years.

Research limitations/implications

Logical extensions of this research include examining journals in other business disciplines. One could also evaluate quality measures reaction to variation in journal characteristics (i.e. changes in acceptance rates). Furthermore, one could include other measures of journal quality, including the recently released CiteScore metric. Such research will build on the present research and improve the accuracy of research quality assessment.

Practical implications

To the extent that citation-based research measures and journal-specific factors vary across disciplines as demonstrated by our investigation, discipline-specific traits should be considered adjusted for, when making inferences about the long-term value of recently published research. For instance, finance faculty publishing in journals with JCR readings of 2.0 are in journals that are 53 percent above the discipline’s average, while information systems faculty publishing in journals with JCR readings of 2.0 are in journals that are 18 percent below the discipline’s average. Furthermore, discipline-specific differences in journal characteristics, leading to differences in citation-based quality measures, should be considered when making inferences about the long-term value of recently published research in the process of making recommendations regarding salary adjustments, retention and promotion.

Social implications

Quantity and quality of research are two hallmarks of leading research institutions. Assessing research quality is very problematic because its definition has changed from being based on review process (i.e. blind refereed), to acceptance rates, to impact factors. Furthermore, the impact factor construct has been a lightning rod of controversy as researchers, administrators and journals themselves argue over which metric to employ. This research is attempting to assess how impact factors and journal characteristics may influence the impact factors, and how these interactions vary business discipline. The research is especially important and relevant to the authors which separately chair departments including finance and information systems faculty, and therefore are in roles requiring assessment of faculty research productivity including quality.

Originality/value

This study is a detailed analysis of bibliographic aspects of the top-tier journals in two quantitative business areas. In addition to the popular JCR, SJR and SNIP measures of performance, the analysis studies the seldom-examined percentage of the article cited metric. A deeper understanding of citation-based measures is obtained though the evaluation of changes in how journals have been rated on these metrics over time. The research shows that there are discipline-related systematic differences in both citation-based research measures and journal-specific factors and that these discipline-specific traits should be considered when making inferences about the long-term value of recently published research. Furthermore, discipline-specific difference in journal characteristics, leading to differences in citation-based quality measures, should be considered when making personnel and remuneration decisions.

Details

Journal of Applied Research in Higher Education, vol. 12 no. 5
Type: Research Article
ISSN: 2050-7003

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Article
Publication date: 1 May 2007

Judi Marshall and Peter Reason

The paper aims to offer the notion of “taking an attitude of inquiry” as a quality process in research, enabling researchers to be aware of and articulate the complex…

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3399

Abstract

Purpose

The paper aims to offer the notion of “taking an attitude of inquiry” as a quality process in research, enabling researchers to be aware of and articulate the complex processes of interpretation, reflection and action they engage in. The purpose is to consider this as a quality process that complements more procedural approaches.

Design/methodology/approach

Drawing on 25 years experience in an action research community – in which the authors have developed theory and practice in the company of colleagues – to articulate and illustrate what “taking an attitude of inquiry” can mean. The paper seeks to make quality practices thus developed available to a wider community of researchers.

Findings

Two schema with illustrations are offered. Qualities that enable taking an attitude of inquiry are suggested: curiosity, willingness to articulate and explore purposes, humility, participation and radical empiricism. Disciplines of inquiring practice are identified as: paying attention to framing and its pliability; enabling participation to generate high quality knowing, appreciating issues of power; working with multiple ways of knowing; and engaging in, and explicating, research as an emergent process.

Research limitations/implications

Research is depicted as both disciplined and alive. Researchers are invited to engage fully in self‐reflective practice to enhance quality and validity.

Originality/value

An articulation of a depth view of quality in self‐reflective research practice which has been developed in an action research context and can be applied to research more generally.

Details

Management Research News, vol. 30 no. 5
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 31 August 2012

Hongyi Sun and Wenbin Ni

There are many studies on the impact of supply chain integration (SCI) on performance. However, the definitions, the measurements, the sample sizes, and scope of both SCI…

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2726

Abstract

Purpose

There are many studies on the impact of supply chain integration (SCI) on performance. However, the definitions, the measurements, the sample sizes, and scope of both SCI and the performance vary significantly from research to research. Conclusions are not consistent either. Researchers still believe that little is known about the impact of SCI on performance and call for more empirical research. The purpose of this paper is to investigate the impact on quality practices and quality performance of upstream integration with suppliers and downstream integration with customers.

Design/methodology/approach

The research is based on the empirical data from a large international survey of over 600 manufacturing companies from 20 countries. An intensive literature review was conducted on the definition and scope of SCI as well as its relationship with quality practice and performances. In total, five hypotheses were formulated and a conceptual model was proposed. Structural equation modeling (SEM) was used to test the hypotheses reflecting and interrelationship among the four variables.

Findings

The research reveals that downstream integration with customers influences both the quality management practice and the quality performance of the company, while upstream integration with suppliers only influences the quality practice but not the quality performance.

Originality/value

This research is different to previous research in three aspects. First, SCI covers both the upstream integration with suppliers and downstream integration with customers. Second, integration measurement covers both material integration and information integration. Third, it considers both quality management practices and quality performance.

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