Considers the special challenges when applying total quality management to a research environment. Describes a three‐dimensional quality model and a strategic planning model used to develop research strategies aligned with business needs. Gives examples of successful practice and techniques. Concludes, by considering the lessons learned during the development of the quality process.
Price, R. and Gaskill, G. (1991), "TQM in research", Managing Service Quality: An International Journal, Vol. 1 No. 1, pp. 51-56. https://doi.org/10.1108/EUM0000000003123
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