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TQM in research

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 January 1991

Abstract

Considers the special challenges when applying total quality management to a research environment. Describes a three‐dimensional quality model and a strategic planning model used to develop research strategies aligned with business needs. Gives examples of successful practice and techniques. Concludes, by considering the lessons learned during the development of the quality process.

Keywords

Citation

Price, R. and Gaskill, G. (1991), "TQM in research", Managing Service Quality: An International Journal, Vol. 1 No. 1, pp. 51-56. https://doi.org/10.1108/EUM0000000003123

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited