TQM in research
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 January 1991
Abstract
Considers the special challenges when applying total quality management to a research environment. Describes a three‐dimensional quality model and a strategic planning model used to develop research strategies aligned with business needs. Gives examples of successful practice and techniques. Concludes, by considering the lessons learned during the development of the quality process.
Keywords
Citation
Price, R. and Gaskill, G. (1991), "TQM in research", Managing Service Quality: An International Journal, Vol. 1 No. 1, pp. 51-56. https://doi.org/10.1108/EUM0000000003123
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited