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The ten principles of good business process management (BPM) support organizations in planning and scoping the organizations' BPM approach. Derived from literature and expert panels, the principles received much attention both in research and practice. This article develops a measurement instrument to operationalize the principles and to support organizations in measuring the degree to which they incorporate the principles in their BPM approach, that way advancing their BPM capabilities.

The authors applied the scale-development methodology, because this methodology is an established approach consisting of various techniques to develop measurement instruments. First, the authors used established techniques to develop such an instrument. Then, the authors assessed the validity and reliability of the developed instrument through a field survey with 345 participants.

The authors developed a valid and reliable measurement instrument for the ten principles of good BPM. The field survey's results reveal that the measurement instrument meets all required methodological standards. The instrument, thus, can be applied to help process owners and managers to evaluate their BPM approach and plan future actions based on potential shortcomings. Future research can both use and further develop the instrument, which serves as a conceptualization of the principles.

This study is the first to provide a measurement instrument for assessing an organizations' BPM practice against the ten principles of good BPM, which have become established as a much-considered and widely-used source of reference both in academia and practice. The authors also discuss how the instrument compares to and distinguishes from existing approaches to qualify BPM approaches, thus communicating the significance of the instrument.

This study extends research on one of the most frequently cited school leadership frameworks by examining the psychometric properties of the instrument designed to assess many of the practices included in that framework.

Using data collected from 1,401 teachers the study examined the instrument’s measurement invariance, score reliabilities, as well as construct and predictive validities. Polytomous latent trait models (Many-Facet Rasch model), scale and principal component analysis using second-order Confirmatory Factor Analysis, and Structural Equation Modeling (SEM)-Path modelling were used for these purposes.

Findings report levels of score reliability and valid score inferences. Results concerning the predictive validity of the instrument indicate a complex set of relations among the domains of leadership practices measured by the instrument, variables selected as mediators of leaders’ influence, and their direct and indirect effects on student learning.

This study provides researchers with a reliable and valid instrument for use in their future research. Data for the study were provided by elementary teachers in one US state. The extent to which results of the instrument are valid across different cultural and organizational settings remains to be determined.

Leadership developers may find the instrument useful for assessing the strengths and weaknesses of those participating in their programs while leaders themselves many find the instrument useful for self-diagnosis.

This study contributes to the development of school leadership measures by including Rasch modeling among the methods used for examining the instrument’s psychometric properties.

The purpose of this paper is to define the skills, systems, and technologies developed post‐business process reengineering (BPR), which the authors refer to as BPR Complementary Competences (BPRCC), and develop and validate a model to evaluate the BPRCC of public sector organizations in developing economies.

The paper, drawing from the complementary competence perspective of the resource‐based view, defines the BPRCC as a higher order construct composed of the BPR complementary transformational competences (BPRCTC) and managerial competences (BPRCMC). Based on Lewis et al.'s methodology of instrument development, an instrument is developed using survey data of 209 public sector organizations.

The finding produces a 13 item measurement model. Further, it shows that the BPRCTC is composed of three competencies, namely, BPR‐IS alignment, continuous process improvement and integration and information system delivery competences.

Researchers can use the model and instrument as part of a nomological‐net of factors to explain the impact of BPR on public sector organizational performance. BPR practitioners can also use the instrument to identify and nurture those competences that are critical to enhance BPR's value.

The development of the BPRCC model and its accompanying measurement instrument for the public sector context of a developing economy represents an original contribution.

The purpose of this paper is to validate an instrument, based on previous research, for measuring procedurally just and unjust police behavior during interactions with citizens.

Data were gathered from September 2015 to January 2016 using systematic social observations in two local police forces in Belgium. A total of 284 full police-citizen interactions were observed. The authors describe and explain how the procedurally (un)just police behavior is measured and discuss existing research on the subject. The authors also test the validity of the instrument and stress the importance of making a distinction between procedurally just and unjust behavior, which has often been overlooked in previous research.

The measurement instrument passed the validity test, except for the procedurally just neutrality sub-index. The findings also confirm that both procedurally just and procedurally unjust police behavior can occur in the same interaction. Moreover, except for the trustworthy sub-indexes, the authors found a stronger negative correlation of procedurally unjust behavior with the citizen’s behavior compared to the strength of the positive correlations of the procedural justice indexes.

The findings confirm a usable measurement instrument for research about procedural justice using systematic social observations. Important improvements were made to instruments that have been utilized in previous research. One of the most important recommendations for future research is to make a distinction between procedurally just and unjust police behavior.

This study is the first in which all four elements of police procedurally just behavior as well as their four procedurally unjust variants were measured using systematic social observations.

This chapter outlines the challenges that research and practice in higher education have faced in measuring students' competences and learning outcomes. Particular attention is given to the systematic and institutional contexts in Germany. Based on the outlined national and international contextual framework, the Germany-wide program “Modeling and Measuring Competences in Higher Education (KoKoHs)” is discussed in terms of its two central working stages, key outcomes and lessons learned. In particular, the central results of the second phase are presented for the first time and integrated into the current state of international research. Based on this analysis, perspectives for further research on student learning in higher education and implications for practice and policy are derived.

With the increasing attention acquired from researchers and practitioners in Architecture, Engineering and Construction (AEC) industry, building information modeling (BIM) has fundamentally changed the approach we design, construct and delivery, as well as operate and maintenance of buildings and civil infrastructures. This study tries to provide an innovative perspective on BIM research. This study aims to analyze the necessity and feasibility of BIM user satisfaction research and define what BIM user satisfaction is, and then to develop a quantitative method for the measurement of BIM user satisfaction.

As it is indicated in the content, BIM user satisfaction is measured by the sum of the user's weighted reactions to a set of factors. To be specific, the entropy method was adopted to calculate the “weighting” of the factors, and the triangular fuzzy number (TFN) method was selected to compute the “scoring” of the factors. Through the literature review, methodology and tool development, as well as case study and discussions, this paper was generated sequentially.

This study found that the proposed tool for the measurement of BIM success is valid and reliable; it formerly translated the conceptual definition of BIM user satisfaction into an accurate measurement instrument. It also indicated that many factors are affecting the BIM users' satisfaction, and each of the factors inherited various importance and score, and the findings are expected to improve the performance and effectiveness of BIM management.

Through the translation of the conceptual BIM user satisfaction into a valid quantitative measurement instrument, this research provides an excellent framework for the management of BIM from the user's perspective, and it could help to stimulate user's acceptance of BIM in the AEC industry in future.

Job satisfaction and leadership behavior are recognized by the organizational world as fundamental elements that influence the overall effectiveness of a company. However, as the first step for an adequate intervention on any of these variables, it is the evaluation. The purpose of this paper is to develop and validate two brief measures on job satisfaction and leadership behavior.

The sample was made up of 246 workers located in Bogota, Colombia. The study was an instrumental research. To collect validity evidence, the internal structure and the relationship with other variables were used. For the evaluation of equity, the differential item functioning was analyzed according to the sex of the participants. Reliability was estimated through the ordinal omega coefficient.

Both brief measures presented a unifactorial structure, where job satisfaction was measured by five items and leadership behavior by four items. On the other hand, only one item of leadership behavior showed differential item functioning; however, its magnitude was trivial. Also, convergent and discriminant evidence was provided for both measures, and the reliability levels were adequate.

The measures developed represents an effort to briefly measure job satisfaction and leadership behavior. Likewise, it constitutes two of the few instruments to measure job satisfaction and leadership behavior in Latin American, representing a good alternative for the measurement of the referred constructs in an organizational context.

Primary and secondary education (P&SE) is fundamentally important for achieving a high-quality education system. P&SE delivers more extensive social returns than higher education and is perhaps the most important locus where core values are established and the foundation for educational super-systems. The purpose of this paper is to develop a structured approach for the implementation of total quality management (TQM) in P&SE and validate it empirically.

A 7-dimensioned and a 66-itemed instrument was developed and administered to education professionals at Greek P&SE institutions to measure TQM implementation at present and its potential for the future. The measures were tested for validity and reliability.

The findings confirmed that the instrument developed is both valid and reliable. The factors of TQM identified for P&SE were leadership, student focus, continuous improvement, process control and involvement, education and training, measurement and evaluation, and change management.

P&SE institutions can employ the instrument developed to guide their implementation of TQM practices. Researchers and practitioners can use it to build models to relate facilitating practices to quality performance while enhancing social empowerment and contributing to economic growth, particularly at times of economic difficulty.

The present study adds value to the existing literature by investigating the unexplored field of TQM in P&SE at a time of economic downturn by offering researchers and practitioners a starting point to identify areas that require further support and improvement or have potential efficiency gain.

This study aims to investigate and explore the impact of big data analytics (BDA) as a mechanism that could develop the ability to measure customers’ performance. To accomplish the research aim, the theoretical discussion was developed through the combination of the diffusion of innovation theory with the technology acceptance model (TAM) that is less developed for the research field of this study.

Empirical data was obtained using Web-based quasi-experiments with 104 Egyptian accounting professionals. Further, the Wilcoxon signed-rank test and the chi-square goodness-of-fit test were used to analyze data.

The empirical results indicate that measuring customers’ performance based on BDA increase the organizations’ ability to analyze the customers’ unstructured data, decrease the cost of customers’ unstructured data analysis, increase the ability to handle the customers’ problems quickly, minimize the time spent to analyze the customers’ data and obtaining the customers’ performance reports and control managers’ bias when they measure customer satisfaction. The study findings supported the accounting professionals’ acceptance of BDA through the TAM elements: the intention to use (R), perceived usefulness (U) and the perceived ease of use (E).

This study has several limitations that could be addressed in future research. First, this study focuses on customers’ performance measurement (CPM) only and ignores other performance measurements such as employees’ performance measurement and financial performance measurement. Future research can examine these areas. Second, this study conducts a Web-based experiment with Master of Business Administration students as a study’s participants, researchers could conduct a laboratory experiment and report if there are differences. Third, owing to the novelty of the topic, there was a lack of theoretical evidence in developing the study’s hypotheses.

This study succeeds to provide the much-needed empirical evidence for BDA positive impact in improving CPM efficiency through the proposed framework (i.e. CPM and BDA framework). Furthermore, this study contributes to the improvement of the performance measurement process, thus, the decision-making process with meaningful and proper insights through the capability of collecting and analyzing the customers’ unstructured data. On a practical level, the company could eventually use this study’s results and the new insights to make better decisions and develop its policies.

This study holds significance as it provides the much-needed empirical evidence for BDA positive impact in improving CPM efficiency. The study findings will contribute to the enhancement of the performance measurement process through the ability of gathering and analyzing the customers’ unstructured data.

Organization development is focused on implementing a planned process of positive humanistic change in organizations through the use of social science theory, action research, and data-based feedback methods. The role of personality in that change process, however, has historically been ignored or relegated to a limited set of interventions. The purpose of this chapter is to provide a conceptual overview of the linkages between personality and OD, discuss the current state of personality in the field including key trends in talent management, and offer a new multi-level framework for conceptualizing applications of personality for different types of OD efforts. The chapter concludes with implications for research and practice.