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This chapter examines the pitfalls of overdependence on quantitative research in tourism and the depersonalization of those being researched in the post-COVID-19 world of tourism. Although not claiming that an overt dependence on numerical research can lead to fascism, this chapter demonstrates that fascist governments use numbers to reduce the human experience into a quantifiable commodity that is outside of the mainstream of liberal democratic ideals. The chapter connects the ideas of tourism research to the humanistic side of tourism and explores the historical roots of tourism research starting from Biblical narratives. Taking a theoretical approach, the chapter notes that in a world filled with science there also exists a parallel universe of mysticism and the reality that tourism research must find a way to reunite not only the quantitative with the qualitative but also the mystical side of reality with the scientific.

While the importance of social media will continue to grow, the purpose of this study is to provide a retrospective systematic literature review of the social media research published in major hospitality and tourism journals over a specific time period.

The study conducted a bibliometric analysis to review the literature of 439 social media articles published in 51 hospitality and tourism journals over a 15-year time span (2002-2016).

Ulrike Gretzel authored the highest fractional citations. The results indicated that social media-related research was mostly published in top-tier journals. The International Journal of Contemporary Hospitality Management was amongst the four leading journals in terms of the percentage of published social media articles. While inter-country social media research collaborations were relatively modest, interestingly, inter-country collaborations have been steadily increasing in the past five years. Another finding indicated that social media research in hospitality and tourism journals has been predominantly quantitative. The results revealed six new areas within the consumer behaviour research theme, namely, eWOM, service recovery, customer satisfaction, brand/destination image and service quality. Finally, it is important to note that four new trends in social media research appeared between 2011 and 2016, namely, big data, netnography, Travel 2.0 and Web 2.0.

While this study made significant contributions to the social media literature, some limitations do exist. For example, the current research excluded publications from major conferences, books, book chapters and dissertations. Additionally, it is not within the scope of this paper to take into account issues related to self-citations.

The results obtained from analysis contribute to a comprehensive understanding of social media research progress in hospitality and tourism. For example, evaluating the performance of individual scholars helps educational institutions to compete in the global university ranking system. Additionally, to compete for funding opportunities on the topic of social media, institutions can use citation counts to demonstrate their competitiveness. Furthermore, due to the expected future growth in the number of social media platforms, practitioners need to understand motivating factors and tourists’ needs in different countries, target market segments, age groups and cultures to create highly engaging communities around their brands.

To the best of the authors’ knowledge, the sample of this study synthesized the largest selection of social media articles published in hospitality and tourism journals. This is the first study to apply the fractional score at the author level, the adjusted appearance score at the university level and the average citation score at the journal and inter-country levels in the analysis. In addition, prevalent research orientations and research trends in social media made significant contributions to existing literature.

The purpose of this paper is to provide an overview of past perspectives and future trends in tourism and hospitality research.

The study grounds the discussion on the timeline evolution of quantitative research methods.

Although still under-recognized by scholars, mixed methods represent the future of research in tourism and hospitality.

The investigation is confined to quantitative methods.

No other surveys sketch a period of 150 years of quantitative analyses in tourism and hospitality.

This paper reflects on the state of quantitative tourism research.

Prior literature, observation and introspection form the basis of this article.

Key questions raised include: Do we choose methods because they are suitable or because they impress? Are our results just another number? Why temperature is temperature and loyalty not loyalty? Why are we retesting the same things over and over again? Do we have enough suitable reviewers? Why don’t we study what we are trying to understand: tourist behaviour?

This paper is limited, in that it does not conduct a comprehensive review to provide information on how frequently the observed phenomena are occurring in tourism research.

This paper calls for a change in quantitative tourism research. Specifically it calls for refocusing on the study of actual behaviour, tackling novel research problems or – when existing constructs are studied –building on existing definitions, applying the simplest possible appropriate methodological approach rigorously, dedicating manuscript space to a detailed interpretation and discussion of findings and being open-minded and generous as reviewers while not compromising on methodological rigour.

To the best of the author’s knowledge, this special issue of Tourism Review – including the present article – represents the first attempt to critically reflect on the state of quantitative tourism research.

Conducting mixed methods (MM) research is one of many ways to study a research topic in the hospitality and tourism domain. This paper aims to offer a synopsis and guidelines on the application of MM research design within hospitality and tourism.

This paper summarizes the pivotal information on how to write high-quality MM research papers. In doing so, the paper draws on common practices and advice from previous books and articles as well as advice from the editor-in-chief and one of the associate editors of the International Journal of Contemporary Hospitality Management.

This study provides explanations, guidelines and examples of MM research design.

It offers specific recommendations and examples of MM research design in the hospitality and tourism field. This study concludes with a discussion of common mistakes, useful tips and a framework for the self-assessment of MM research.

This is one of the few studies providing specific guidance and recommendations on designing MM research papers in hospitality and tourism studies.

The purpose of this study is to present a review of published academic work on art and tourism. A distinction between papers researching tourism and mentioning art just as one of tourism activities and papers covering “art tourism” specifically is proposed.

The review is grounded on a content analysis of studies containing the words “art” and “tourism” published in the Scopus database. Moreover, to analyze papers specifically consisting of the term “art tourism” a theory‐context‐characteristics‐methods structure was used – the authors call these papers art–tourism-specific papers.

While the number of “art and tourism” papers has been increasing in the past 40 years, little is known about “art tourism” as an independent form of tourism. This study finds limited work on art tourists’ characteristics, preferences and behaviors as costumers. No art-based research and little research with visual representations was found. Artists are very rarely participants of art tourism research.

Most research is conceptual, and little applied research can be identified. Importantly, besides synthesizing and critically assessing the current corpus of knowledge on art tourism, this review presents a final roadmap with directions for future research. One of the limitations of this review is that only studies included in the Scopus database and published in English were considered.

To the best of the authors’ knowledge, this study provides the first comprehensive systematic review of published academic research on art and tourism in the past 40 years. The results of this study offer directions to future art tourism researchers.

本文的目的是回顾已发表的有关艺术和旅游的学术著作。 提出了在研究旅游的论文中将仅将艺术作为旅游活动之一提及的论文与专门涵盖“艺术旅游”的论文进行区分。

该回顾是基于对 Scopus 数据库中发表的包含“艺术”和“旅游”一词的文章的内容分析。此外, 为了分析专门由术语“艺术旅游”组成的论文, 我们使用了理论-背景-特征-方法的结构——我们将这些论文称为艺术旅游特定论文。

虽然过去四十年来“艺术与旅游”论文的数量一直在增加, 但人们对“艺术旅游”作为一种独立的旅游形式知之甚少。 我们发现关于艺术游客的特征、偏好和作为顾客的行为的工作有限。 没有发现基于艺术的研究, 也没有发现很少的视觉表现研究。 艺术家很少是艺术旅游研究的参与者。

大多数研究都是概念性的, 很少有应用研究可以被识别出。重要的是, 除了综合性地批判和评估当前关于艺术旅游的知识库外, 本次回顾还提出了一个最终路线图, 并为未来的研究提供了方向。本回顾的局限性之一是仅考虑了 SCOPUS 数据库中包含的并以英文发表的文章。

本研究首次全面系统地回顾了过去四十年来发表的有关艺术和旅游的学术研究。本研究结果为未来的艺术旅游研究者提供了方向。

El propósito de este artículo es presentar una revisión de los trabajos académicos publicados sobre arte y turismo. Se propone una distinción entre los trabajos que investigan el turismo y mencionan el arte sólo como una de las actividades turísticas Y los trabajos que cubren específicamente el “turismo artístico”.

Esta revisión se basa en un análisis de contenido de los artículos que contienen las palabras “arte” y “turismo” publicados en la base de datos Scopus. Además, para analizar los artículos que contenían específicamente el término “turismo artístico” se utilizó una estructura Teoría-Contexto-Características-Métodos - llamamos a estos artículos específicos de turismo artístico.

Aunque el número de trabajos sobre “arte y turismo” ha aumentado en los últimos cuarenta años, se sabe poco sobre el “turismo artístico” como forma independiente de turismo. Encontramos trabajos limitados sobre las características, preferencias y comportamientos de los turistas de arte como clientes. No se ha encontrado ninguna investigación basada en el arte y poca investigación con representaciones visuales. Los artistas rara vez participan en las investigaciones sobre turismo artístico.

La mayor parte de las investigaciones son conceptuales, y se puede identificar poca investigación aplicada. Es importante destacar que, además de sintetizar y evaluar críticamente el corpus actual de conocimientos sobre el turismo artístico, esta revisión presenta una hoja de ruta final con directrices para futuras investigaciones. Una de las limitaciones de esta revisión es que sólo se han considerado los artículos incluidos en la base de datos SCOPUS y publicados en inglés.

Este estudio proporciona la primera revisión sistemática exhaustiva de la investigación académica publicada sobre arte y turismo en los últimos cuarenta años. Los resultados de este estudio ofrecen orientaciones a los futuros investigadores del turismo artístico.

This paper aims to briefly highlight the evolution and overview of theories and methods applied to studies on residents’ perceptions and attitudes towards tourism development and proposes several new areas of inquiry for future scholarly research.

This is a paper that highlights the past perspectives and future developments of residents’ impact perceptions of and attitudes towards tourism development.

This paper highlighted the theoretical and methodological perspectives of published articles in a few past decades on residents’ perceptions and attitudes. Moreover, this research showed that the future research on residents’ perceptions and attitudes should address emerging issues, such as over-tourism, as well as the technology-related factors. New theoretical and methodological perspectives are also proposed to investigate residents’ attitudes towards tourism development and its impacts.

This paper proposes several new areas of inquiry in relation to residents’ perceptions and attitudes towards tourism development for future research.

This chapter presents the outcome of a study that examined the phenomena ‘Is Tourism Regulation Catalyst for Abuja Federal Capital Territory (FCT) Nigeria, Hotels Business Performance Innovation?’ Previous studies on this subject area have been largely done around tourism and its impact on hotel business performance and the relationship between tourism regulation and hotel business performance from mostly western perspectives. Hence, this study aims to investigate the direct effect of tourism regulations on hotel business performance in Nigeria. Quantitative survey questionnaires were used to collect data from 176 participants comprising general managers and departmental heads in 22 key Abuja FCT Nigerian hotels. Balanced Scorecard (BSC) developed by Norton and Kaplan was adopted as the study’s theoretical framework. Data collected were analysed using the simple linear regression technique and Statistical Package for the Social Sciences (SPSS) statistical analysis software tool.

The result of the analysis shows that tourism regulation has a significant and positive correlation with Abuja hotel business performances based on the BSC four dimensions of financial, customer, processes and learning and growth. The unique city characteristics of Abuja FCT were also identified as an issue for consideration in future tourism regulation innovation by the regulatory authorities. This study contributes to business performance measurement literature from the Abuja FCT hotels, Nigerian perspective, and sets an agenda for the Nigerian tourism regulators, the Nigeria Tourism Development Corporation (NTDC) charged with diversifying the Nigerian economy revenue through tourism performance innovation. Also, a policy study into city characteristics classification as a way of innovating tourism regulations and hotels business performance is suggested.

The purpose of this paper is to review existing literature on organizational learning (OL) through networking activities in tourism and hospitality (T&H) research. Referring to theories and concepts from the mainstream literature in OL and inter-organizational network research, the study provides an overview of the existing level of knowledge in T&H research, elaborates theoretical and practical implications and suggests future research directions.

A systematic literature review approach was used to identify and analyze relevant literature. The literature search involved six scientific online databases, namely, EBSCOhost, Emerald, ProQuest, Sage, ScienceDirect and Web of Knowledge, which were systematically scanned with defined keywords. Relevant articles were evaluated, selected, analyzed and synthesized to find out what is already known and what is yet to be known.

A total of 69 articles were identified that present insights into OL through networking activities in T&H research. The review reveals that the resource, and especially the knowledge-based view of the firm, social capital theory, the relational view and trust and agglomeration theory represent insightful theoretical approaches to study OL phenomena and OL outcomes such as innovation, value creation and competitive advantage.

According to the author’s information, this paper represents the first attempt to provide a comprehensive review of T&H-specific OL literature from a network perspective. The findings call for increased attention to this research field, especially regarding the adaptation of OL concepts to a T&H-specific context as a networked industry.