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Article
Publication date: 1 June 2000

Miryam Barad and Tzvi Raz

There is little empirical research that demonstrates a link between quality management practice and better project management performance. Some evidence to this effect is…

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5628

Abstract

There is little empirical research that demonstrates a link between quality management practice and better project management performance. Some evidence to this effect is presented and analysed. Reviews two studies that examined the relationship between quality management practice and performance in two areas: manufacturing, and logistics. Next, data are analysed from a survey of project managers in the high‐tech and software industries in Israel. Finally, the results of the survey are integrated with those of previous work, and some insights regarding the contribution of quality management practices to project success are offered.

Details

International Journal of Quality & Reliability Management, vol. 17 no. 4/5
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 26 November 2021

Muslim Diekola Akanmu, Mohamad Ghozali Hassan, Bahtiar Mohamad and Norshahrizan Nordin

The study aims to examine the connection between practices of total quality management (TQM) and sustainability in Malaysia food and beverages companies (FBC). Continuous…

Abstract

Purpose

The study aims to examine the connection between practices of total quality management (TQM) and sustainability in Malaysia food and beverages companies (FBC). Continuous process improvement, benchmarking, management leadership, human resources management, quality assurance, service design and information and analysis as TQM practices are considered and their relationship, respectively, with sustainable performance.

Design/methodology/approach

A survey questionnaire is administered to gather responses from 303 FBC, while 98 responses are useable and subsequently analysed using partial least squares structural equation modelling.

Findings

The results reveal that effective implementation of continuous process improvement, benchmarking, quality assurance, service design and information and analysis have positive and significant effect on sustainability.

Research limitations/implications

The scope of the present study was limited to FBC in Malaysia, and a cross-sectional design was employed to examine the hypothesized relationships at a single point in time.

Practical implications

The proposed and developed model of this study can be employed by policy and decision makers in the industry. This model can be considered by practitioners in the industry to implement critical policies in the future.

Originality/value

The premises of the institutional and contingency theory are supported by re-affirming the importance of contingencies and institutions for any successful strategic practices to enhance sustainable performance by implementing TQM.

Details

International Journal of Quality & Reliability Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 28 September 2021

Ahmed Rashad ElMelegy, Mohamad Alnajem and Nour Albuloushi

The purpose of this study was to examine the quality performance of the Egyptian manufacturing industry based on Flynn's quality management practices framework.

Abstract

Purpose

The purpose of this study was to examine the quality performance of the Egyptian manufacturing industry based on Flynn's quality management practices framework.

Design/methodology/approach

A literature-based questionnaire was developed to collect the research data. The sample studied included 193 professionals from different manufacturing firms in Egypt. The research model utilized seven first-order constructs to measure infrastructure and core quality practices and the model was analyzed by structural equation modeling.

Findings

The results of the study showed that infrastructure practices had a positive effect on core quality practices, which in turn, significantly influenced quality performance. The findings confirmed that Egyptian manufacturing firms have a good foundation of quality management practices enabling them to improve quality performance.

Practical implications

This study provides a foundation for Egyptian manufacturing firms to develop a practical plan for implementing total quality management (TQM). In addition, the results of this study will help managers and policy makers develop a thorough understanding of the current status of TQM initiatives, enablers and barriers in Egypt.

Originality/value

The study represents one of the few attempts to examine quality practices and quality performance in the manufacturing sector in Egypt. To the best of the author's knowledge, this is the first study to examine these parameters in this context in Egypt.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 12 August 2020

Mulugeta Kebede Adem and Sandeep Singh Virdi

This study is aimed at examining the effect of Total Quality Management (TQM) practices on the operational performance of ISO 9001:2008 certified manufacturing companies…

Abstract

Purpose

This study is aimed at examining the effect of Total Quality Management (TQM) practices on the operational performance of ISO 9001:2008 certified manufacturing companies in Ethiopia.

Design/methodology/approach

A cross-sectional survey was conducted to meet the purpose. Primary data was collected from the managers and senior experts working under the production and quality management units of the surveyed firms. Data was obtained from a survey of 302 participants found in 73 ISO 9001:2008 certified manufacturing organizations. Both EFA and CFA were applied to validate and confirm the instrument, and Structural Equation Modeling (SEM) was used to test the hypotheses.

Findings

The results revealed that among the practices of TQM used in the model only supplier quality management, continuous improvement and process management were found to have significant and positive effect on the operational performance of the ISO 9001:2008 certified manufacturing organizations in Ethiopia.

Research limitations/implications

Future studies are suggested to consider some contextual variables such as firm age, scope of operation, firm size and firm strategy while addressing the objective.

Practical implications

The study will encourage managers of manufacturing companies in Ethiopia to utilize a reliable and valid framework of TQM practices for better operational performance results.

Originality/value

The fact that Ethiopian manufacturing organizations are required to improve their product's quality in order to improve their productivity and enhance their competitiveness in a global market is the rationale of this study. Even though several studies have evolved to scrutinize the link between TQM and operational performance across the world, nearly nothing, is known about this linkage in Ethiopia. Thus, the study represents one of the first attempts to empirically investigate this linkage in Ethiopian context.

Details

The TQM Journal, vol. 33 no. 2
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 1 March 2003

Taho Yang, Mu‐Chen Chen and Chao‐Ton Su

Semiconductor manufacturing is in the spotlight of the global manufacturing industries. Quality management is strategically and tactically important for gaining a…

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1365

Abstract

Semiconductor manufacturing is in the spotlight of the global manufacturing industries. Quality management is strategically and tactically important for gaining a competitive advantage. Since Taiwan’s semiconductor industry is one of the major suppliers of global semiconductor products, its quality management practice has a global impact. This research was conducted based on a proven measurement instrument for quality management practices including eight critical factors and 63 measuring items. Data were analyzed with respect to their reliability, mean rank, consistency, and correlation. Analysis results revealed insights into managers’ perception of quality management practices in the semiconductor industries.

Details

Integrated Manufacturing Systems, vol. 14 no. 2
Type: Research Article
ISSN: 0957-6061

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Article
Publication date: 15 August 2019

Sanjay Sharma and Sachin Modgil

The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their…

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2156

Abstract

Purpose

The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their interlinkage between each other.

Design/methodology/approach

Constructs those are critical to pharmaceutical quality and supply chain have been identified with the help of literature and experts from industry. The impact of TQM practices on supply chain practices and on operational performance has been evaluated. Similarly, the impact of supply chain practices on operational performance has been evaluated. Further, alternate models are tested and evaluated through structural equation modeling.

Findings

It was observed during testing of alternate models that TQM practices have a direct impact on operational performance. However, TQM practices also directly impact supply chain components, which, in turn, influence overall operational performance. In comparison of alternate models, the model in which TQM practices affect supply chain practices and supply chain practices further affect the operational performance is found most appropriate.

Practical implications

This study provides some useful implications from industry point of view. TQM practices are critical to pharmaceutical industry. TQM practices are the core of attaining a smooth supply chain, which will have greater impact to achieve operational performance. Strategic supplier partnership, procurement management, information sharing, and quality and inventory management practices are driven by TQM practices. This tri-linkage helps to achieve the desired operational performance.

Originality/value

There are very limited studies that have considered both the areas together to achieve better operational performance. In pharmaceutical industry, both TQM and SCM are the critical areas for any organization to drive its growth.

Details

Business Process Management Journal, vol. 26 no. 1
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 1 May 2009

Alessandra Vecchi and Louis Brennan

The aim of this paper is to present the results of a survey administered across 23 countries that examines quality priorities, practices and performance by adopting…

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9781

Abstract

Purpose

The aim of this paper is to present the results of a survey administered across 23 countries that examines quality priorities, practices and performance by adopting Hofstede's national cultural framework. The purpose of this study is to test the validity of the “culture‐specific” argument as an explanatory construct for explaining quality management.

Design/methodology/approach

Data were collected in 2006 as part of the IV iteration of the International Manufacturing Strategy Survey. The methodology involved the use of a self‐administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC codes (rev.3.1) Divisions 28‐35.

Findings

From the findings it emerges that whereas differences in priorities can be affected by masculinity and uncertainty avoidance to a very small degree, all the four dimensions of culture significantly affect quality practice and three of the four dimensions affect performance to a greater extent.

Practical implications

The paper contributes to the validation of the “culture‐specific” hypothesis in relation to quality management by addressing its managerial implications. In particular it calls for a fuller appreciation of cultural dimensions which will in turn help firms to better align their quality practices towards the attainment of improved quality performance.

Originality/value

Whereas the traditional literature on quality practices in its attempt to explain existing differences across countries addresses the issue of convergence or divergence of quality practices across countries, this paper analyses similarities and differences by comparing quality priorities, practices and performance across Hofstede's four cultural dimensions. The paper also proposes an original interpretative framework where variations in both quality practices and performance can be explained by some identifiable mechanisms either of “better fit” or “compensation”.

Details

Cross Cultural Management: An International Journal, vol. 16 no. 2
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 1 September 2002

Daniel P. Lorence and Robert Jameson

The growing acceptance of evidence‐based decision support systems in healthcare organizations has resulted in recognition of data quality improvement as a key area of both…

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1768

Abstract

The growing acceptance of evidence‐based decision support systems in healthcare organizations has resulted in recognition of data quality improvement as a key area of both strategic and operational management. Information managers are faced with their emerging role in establishing quality management standards for information collection and application in the day‐to‐day delivery of health care. In the USA, rigid data‐based practice and performance standards and regulations related to information management have met with some resistance from providers. In the emerging information‐intensive healthcare environment, managers are beginning to understand the importance of formal, continuous data quality assessment in health services delivery and quality management. Variation in data quality management practice poses quality problems in such an environment, since it precludes comparative assessments across larger markets or areas, a critical component of evidence‐based quality assessments. In this study a national survey of health information managers was employed to provide a benchmark of the degree of such variation, examining how quality management practices vary across area indicators. Findings here suggest that managers continue to employ paper‐based quality assessment audits, despite nationwide mandates to adopt system‐based measures using aggregate data analysis and automated quality intervention. The level of adoption of automated quality management methods in this study varied significantly across practice characteristics and areas, suggesting the existence of data quality barriers to cross‐market comparative assessment. Implications for healthcare service delivery in an evidence‐based environment are further examined and discussed.

Details

International Journal of Quality & Reliability Management, vol. 19 no. 6
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 17 May 2013

Mahour Mellat‐Parast

This paper aims to develop a theoretical base for supply chain quality from the learning perspective. Through utilizing the relational view of inter‐organizational…

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7039

Abstract

Purpose

This paper aims to develop a theoretical base for supply chain quality from the learning perspective. Through utilizing the relational view of inter‐organizational competitive advantage, the paper identifies learning‐driven practices that influence buyer‐supplier performance outcomes.

Design/methodology/approach

A review of the literature in quality management, supply chain management and strategic management is conducted to develop key practices associated with quality management in a supply chain environment.

Findings

The findings suggest that quality management facilitates cooperative learning and improves inter‐organizational learning processes. At the supply chain level, it enhances supply chain satisfaction and supply chain performance.

Originality/value

The study contributes to our understanding of quality management practices within a supply chain environment from an inter‐organizational learning perspective. It extends the concept of quality to the supply chain through focusing on key practices that influence the quality of supply chain relationships.

Details

International Journal of Quality & Reliability Management, vol. 30 no. 5
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 July 2006

Lassâad Lakhal, Federico Pasin and Mohamed Limam

This paper aims to explore the relationship between quality management practices and their impact on performance.

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11548

Abstract

Purpose

This paper aims to explore the relationship between quality management practices and their impact on performance.

Design/methodology/approach

First, critical quality management practices are identified and classified in three main categories: management, infrastructure, and core practices. Then, a model linking these practices and performance is proposed and empirically tested. The empirical data were obtained from a survey of 133 Tunisian companies from the plastic transforming sector.

Findings

The results reveal a positive relationship between quality management practices and organizational performance. Moreover, the findings show a significant relationship between management and infrastructure practices. In addition, the results illustrate a direct effect of infrastructure practices on operational performance and of core practices on product quality.

Research limitations/implications

The conceptual model proposed and tested in this study can be used by researchers for developing quality management theory. In addition, this model may offer a flow chart to practitioners for effective quality management implementation.

Originality/value

The proposed model is the first one to distinguish the direct effects of infrastructure practices on performance from the indirect effects of these practices through the core practices. Besides, the use of path analysis method to study the direct and indirect relationships between quality management practices and their effect on performance dimensions.

Details

International Journal of Quality & Reliability Management, vol. 23 no. 6
Type: Research Article
ISSN: 0265-671X

Keywords

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