Supply chain quality management: An inter‐organizational learning perspective
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 17 May 2013
Abstract
Purpose
This paper aims to develop a theoretical base for supply chain quality from the learning perspective. Through utilizing the relational view of inter‐organizational competitive advantage, the paper identifies learning‐driven practices that influence buyer‐supplier performance outcomes.
Design/methodology/approach
A review of the literature in quality management, supply chain management and strategic management is conducted to develop key practices associated with quality management in a supply chain environment.
Findings
The findings suggest that quality management facilitates cooperative learning and improves inter‐organizational learning processes. At the supply chain level, it enhances supply chain satisfaction and supply chain performance.
Originality/value
The study contributes to our understanding of quality management practices within a supply chain environment from an inter‐organizational learning perspective. It extends the concept of quality to the supply chain through focusing on key practices that influence the quality of supply chain relationships.
Keywords
Citation
Mellat‐Parast, M. (2013), "Supply chain quality management: An inter‐organizational learning perspective", International Journal of Quality & Reliability Management, Vol. 30 No. 5, pp. 511-529. https://doi.org/10.1108/02656711311315495
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited